Hotel Pension Excellence

Hotels
7.3 (3008 reviews)
Alser Straße 21 , Vienna , AT

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
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Review Highlights

Pros:
Excellent central location near attractions and public transport
Friendly and helpful staff (early check-in, reception assistance)
Private/covered parking available
Good value for money noted by several guests
Some rooms reported as clean and cozy with fridge
Cons:
Cleanliness issues: dirty/worn bathrooms, frayed towels, inconsistent cleaning
Breakfast poor: limited selection, not replenished, stale bread reported
Some rooms/bathrooms need renovation
Garage parking limited/tight
Occasional amenity faults (e.g., fridge not working) though sometimes resolved

Categories

Cleanliness
5
Multiple guests reported poor cleanliness: bathrooms described as worn/dirty, towels frayed and not regularly changed, rooms sometimes not cleaned during stay.
Service
9
Staff repeatedly described as friendly and helpful (early check-in allowed, reception assistance and printing, 'personal amabil'), which positively influenced stays.
Location
9.5
Consistently praised for very good location — within walking distance to major attractions (Votivkirche, Hofburg, Rathaus), close to public transport and convenient for sightseeing.
Room Quality
6.8
Mixed reports: some rooms described as clean and cozy with working fridge, others had worn bathrooms or minor maintenance issues; overall average room condition is acceptable but uneven.
Amenities
7.8
Noted amenities include private/covered parking (paid) and in-room refrigerators; parking availability is limited/tight in the garage but amenities are generally useful.
Value for Money
8
Several guests explicitly noted good price–performance and satisfaction with what was offered for the price.
Food and Beverage
4.5
Breakfast criticized in multiple reviews: limited selection, items not replenished, bread described as stale; overall F&B quality is a clear weakness.
Overall Experience
7.8
Overall impressions are mixed: location and helpful staff often save the stay despite cleanliness and breakfast issues; some guests enjoyed a pleasant weekend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 23:49

Property Description

Historic Art Nouveau Building in Josefstadt District
Located opposite the University Campus, Pension Excellence is a charming 4-star guesthouse offering a unique stay experience in Vienna. Enjoy the convenience of being just a 5-minute walk from Vienna’s Town Hall, the Schottentor/Universität Underground Station, and the Ringstraße boulevard.

Comfortable and Modern Rooms
Experience a comfortable stay in our non-smoking rooms equipped with adjustable air-conditioning, soundproof windows, flat-screen cable TV, minibar, safe, and allergy-friendly wooden floors. Relax on leather box-spring beds and rejuvenate in the modern bathrooms.

Buffet Breakfast and Wellness Centre
Start your day with a delicious buffet breakfast in the elegant breakfast room. Benefit from a 24-hour reception and the option of underground parking. Additionally, unwind at the fitness and wellness centre located in the same building at reduced rates.

Book your stay at Pension Excellence for a memorable Vienna getaway!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: VIE

Location

Guest Reviews

7.3
Based on 3008 reviews
Cleanliness: 5
Service: 9
Location: 9.5
Room Quality: 6.8
Amenities: 7.8
Value for Money: 8
Food and Beverage: 4.5
Overall Experience: 7.8
A
Asma • solo_traveller • dz
10
Excellent
Pros:

Very clean hotel, with kind and welcoming staff, housekeeping service is provided every day without needing to ask, location is excellent just a few steps from tram and bus stops, and about a 20-minute walk from the city centre, there are also restaurants, coffe and supermarkets nearby. A very good experience

2026-10-31 • via Nuitee
A
Arianna • couple • it
10
2026-10-31 • via Nuitee
V
Viktoria • family_with_children • tr
9
Will come again
Pros:

Distance from city center is 5 min by taxi or 15 min walking.
good breakfast. Very helpful staff. Room was clean and bed is very comfortable. Window sound isolation is perfect. We did not hear busy street at all. Although door sound isolation is not good. If other guests are not polite and noisy you would hear them. Neighborhood is full of nice not expensive restaurants. Supermarket is just next door.

Cons:

All good no doubts

2026-10-31 • via Nuitee
P
Patricia • extended_group • kr
7
2026-10-30 • via Nuitee
R
Rolf • couple • de
5
2026-10-30 • via Nuitee
M
MERVE • family_with_children • tr
7
2026-10-30 • via Nuitee
P
Pierre-Edouard • couple • fr
7
2026-10-29 • via Nuitee
E
Elza • couple • hr
8
It was a good stay. After a good breakfast were able to walk to the center and some main attractions of the city. The ar
Pros:

Nice art on the walls. Good breakfast. Friendly staff. The bed was fine.

Cons:

The room could use a little updating, especially the bathroom.

2026-10-27 • via Nuitee
O
Oleg • solo_traveller • md
9
2026-10-27 • via Nuitee
A
Avallone • family_with_children • it
5
Pros:

La posizione.

Cons:

Lavandino da asilo nido. Asciugamani che sembravano vecchi stracci. Polvere dappertutto. Colazione appena sufficiente.

2026-10-27 • via Nuitee
J
johanna elisabeth • couple • nl
8
Pros:

Fijne kamer goeie bedden, en de auto kon worden geparkeerd in de prive garage onderhet hotel echt top en dat midden in Wenen.

Cons:

Eigenlijk niets

2026-10-26 • via Nuitee
P
Panagiota • solo_traveller • gr
8
2026-10-26 • via Nuitee
E
elenazolotih • solo_traveller • il
8
peaceful living in a good neighborhood
2026-10-24 • via Nuitee
J
JUAN SEBASTIAN • couple • co
10
Pros:

Everything

2026-10-22 • via Nuitee
C
Claudia • extended_group • br
10
Excelente localização e comodidades. Muito bom! Recomendo.
Pros:

Quarto amplo, limpo e com roupas de cama impecáveis. O hotel esta situado num local onde passam tos os transportes facilitando o deslocamento para qualquer lugar. O cafe da manhã, otimo com varios tipos de queijo e reposição a tooda hora. Atendimento da recepção foi ótimo, muito gentil.

Cons:

Nada a dizer. Tudo Otimo

2026-10-22 • via Nuitee
K
Klaus-Peter • family_with_children • de
8
2026-10-21 • via Nuitee
V
VERONIQUE • family_with_children • fr
8
2026-10-20 • via Nuitee
N
Nana • couple • ge
9
2026-10-20 • via Nuitee
H
Harald • solo_traveller • de
8
2026-10-19 • via Nuitee
Y
Yelda • solo_traveller • tr
10
Tekrar Viyana’ya gitsen kalmak isteyeceğim bir otel
Pros:

Konumu , odanın rahatlığı beklentimin üzerindeydi.

2026-10-18 • via Nuitee