West Cromwell Hotel

Hotels
7.6 (2597 reviews)
66 West Cromwell Road , London , gb

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Lift / Elevator
Safety deposit box
Fax/photocopying
Ironing service
See all facilities

Review Highlights

Pros:
Helpful, friendly staff (multiple mentions)
Rooms and bathrooms described as clean; daily housekeeping
Convenient location near Earl's Court, bus stop and shops
Good value for short stays
Luggage storage available
Comfortable beds in several reviews
Cons:
Small/minuscule windows or basement rooms (poor natural light)
Rooms can be hot/stuffy and noisy (road-facing)
Very small shower areas
No air conditioning / limited amenities (fans provided instead)
Some reports of worn room finishes (holes in floor, outdated)
Towels not always fresh; occasional cleanliness detail issues (sticky surfaces)

Categories

Cleanliness
8.1
Generally praised: rooms and bathrooms described as clean with daily housekeeping and an overall good level of cleanliness; isolated mentions of not-fresh towels and a sticky coffee table reduce the score slightly.
Service
9.2
Consistently strong: multiple reviews highlight very helpful and friendly staff (named staff praised), baggage storage and attentive reception service.
Location
9
Very positive: frequently noted as ideal for short stays — near Earl's Court Underground, bus stop outside, Tesco and other conveniences within a few minutes' walk.
Room Quality
5.7
Mixed-to-poor: several reports of very small windows or basement rooms, cramped showers, hot/stuffy conditions, worn interiors and noisy road-facing rooms; some rooms comfortable but inconsistency lowers score.
Amenities
5.1
Below average: lack of air conditioning and refrigerators in some rooms, small shower areas; fans were provided in some cases but overall amenities are basic.
Value for Money
8.3
Good value: multiple guests state the hotel is a solid choice for the price, suitable for a short stay given location and service.
Food and Beverage
7.6
Not mentioned in reviews; assigned the target overall rating.
Overall Experience
7.8
Generally positive for short stays due to location and staff, though room-size/quality and occasional noise or ventilation issues temper the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 23:12

Property Description

Convenient Location near Museum Mile
Located in elegant Earl’s Court, just a short walk from the famous Museum Mile, West Cromwell Hotel offers a prime location for exploring the city.

Comfortable Rooms with Modern Amenities
The cosy bedrooms at West Cromwell Hotel feature private modern bathrooms, tea/coffee facilities, a hairdryer, and TV, ensuring a comfortable stay for guests.

Easy Access to Transport and Shopping
With Earl’s Court Underground Station only 600 meters away, guests can easily explore the city. Additionally, a 24-hour supermarket nearby provides convenience for any last-minute needs.

Experience the perfect blend of comfort and convenience at West Cromwell Hotel - book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Location

Guest Reviews

7.6
Based on 2597 reviews
Cleanliness: 8.1
Service: 9.2
Location: 9
Room Quality: 5.7
Amenities: 5.1
Value for Money: 8.3
Food and Beverage: 7.6
Overall Experience: 7.8
H
hedi • solo_traveller • fr
8
Un séjour magnifique
Pros:

L'emplacement et le personnel. Très professionnel. Je recommande cet hôtel sans aucune hésitation.

Cons:

Rien . Sincèrement 7

2026-08-29 • via Nuitee
N
Natalia • solo_traveller • es
8
2026-08-29 • via Nuitee
I
Ian • solo_traveller • nz
9
Great location, great price.
Pros:

They provided storage on the day of departure, which was good as I was flying in the late evening. The bathroom was bigger than I expected and well lit.

Cons:

The desk was rather cramped. If you are after a room and don't need a flat surface, then it is fine, but a little hard to work on. Still great value for money for the location of the hotel.

2026-08-28 • via Nuitee
M
max • solo_traveller • us
5
2026-08-26 • via Nuitee
S
Stefano • couple • it
9
Pros:

Staff molto disponibile e accogliente.
Pulizia più che soddisfacente.

2026-08-26 • via Nuitee
M
Maryam • solo_traveller • gb
1
Pros:

Location was great

Cons:

Unfortunately, my stay at West Cromwell Hotel was very disappointing. The room did not look like the pictures advertised, and there was visible mould in the bathroom, which I found very concerning and unhygienic.

As a nurse working in healthcare, I am particularly aware of the potential health risks associated with mould and did not feel comfortable staying in these conditions.

I kindly request a full refund due to the condition of the room and the health concerns it caused.

2026-08-25 • via Nuitee
A
Annalisa • solo_traveller • it
7
2026-08-25 • via Nuitee
D
Desy • couple • it
7
2026-08-24 • via Nuitee
K
Katja • solo_traveller • de
6
Pros:

Die Lage ist gut. Bus fährt vor der Tür und die nächste U-Bahn Station ist nicht weit.

Cons:

Das Zimmer war sehr klein und sehr spartanisch eingerichtet. Die Straße ist bei offenem Fenster ganz schön laut aber so ist es nun mal in einer Großstadt.

2026-08-24 • via Nuitee
R
Rebecca • solo_traveller • au
7
Great for the price. Would stay again :)
Pros:

Easy to locate, spacious. Near great strip of pubs and shops. Close to train.

Cons:

Room next to reception carried in noise from the hallway which spooked me a couple of times but if you have warning of that it’s fine :)

2026-08-24 • via Nuitee
A
antonella • solo_traveller • it
9
Pros:

Pulizia perfetta, personale gentilissimo e molto disponibile, posizione buona. Fermata autobus davanti all'hotel e metropolitana a 5 minuti a piedi.Consigliato.

Cons:

Nulla, tutto molto bene.

2026-08-23 • via Nuitee
L
Luigi • couple • it
8
Rilassante
Pros:

La posizione

Cons:

Struttura un po’ vecchia

2026-08-23 • via Nuitee
S
Sofia • couple • ru
7
2026-08-21 • via Nuitee
S
scalenghe • solo_traveller • it
8
2026-08-21 • via Nuitee
A
Attila • couple • hu
1
Cons:

Az ott tartózkodásunk alatt ágyi poloskára utaló csípéseket észleltünk, emiatt felmerült bennünk, hogy a szálláson esetleg a matracban voltak
Kérjük vizsgálják át a szobát és tájékoztassank
Viszkető, csípések jelentek meg az első este utàn és a napokkal egyre durvább lett a helyzet emitt hazaérkezve is kellemetlen most, hogy tisztítóba kell vinnünk mindent

2026-08-21 • via Nuitee
M
María • extended_group • es
10
2026-08-21 • via Nuitee
A
aldo • solo_traveller • it
7
2026-08-20 • via Nuitee
G
Georges • solo_traveller • ca
1
Pros:

Location

Cons:

Bedbugs. This has already been pointed out by reviewers in April and June, but they're still there.

2026-08-20 • via Nuitee
M
machuca fernandez • family_with_children • cl
10
PERSONAL MUY CALIDO Y BUENA CONEXIÓN
Pros:

EL PERSONAL MUY AMABLE Y LA UBICACIÓN

2026-08-20 • via Nuitee
S
Silvia • couple • it
7
2026-08-19 • via Nuitee