Falcon Hotel

Hotels
7.5 (1631 reviews)
11 Norfolk Square , London , gb

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Children allowed

Facilities

Non-smoking rooms
Terrace
Family rooms
Luggage storage
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Small rooms
Cleanliness issues

Categories

Cleanliness
6.83
Several reviews mentioned cleanliness issues, with one describing a smell in the bathroom and others noting that rooms were not very clean.
Service
8.3
Multiple reviews highlight friendly and helpful staff, contributing positively to the guest experience.
Location
8.84
Location is frequently praised, being described as central and convenient for sightseeing and transport.
Room Quality
6.29
Rooms mentioned as small, with some issues like noisy surroundings and uncomfortable beds.
Amenities
7.32
No specific amenities were mentioned, but a standard quality expectation for this hotel tier applies.
Value for Money
6.78
Value perception varied, with smaller room sizes impacting the overall value perception.
Food and Beverage
7.33
Food and beverage were not explicitly reviewed, assuming standard quality for this hotel tier.
Overall Experience
8.3
Generally positive experiences with specific positives outweighing the negatives in guest reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:20

Property Description

The Falcon Hotel offers budget accommodation in central London, just a short walk from Oxford Street.

Convenient Location: With Paddington Tube Station and Hyde Park nearby, guests can easily explore the city.

Comfortable Rooms: Enjoy modern amenities like a flat-screen TV and tea/coffee facilities in each room.

Scenic Views: Some rooms overlook Norfolk Square's garden, providing a peaceful setting.

Book your stay at The Falcon Hotel for a relaxing and convenient London experience.

Important information:

Please note; the property will charge the first night on the credit card. This property does not have a elevator. Please note that luggage storage upon departure is based on availability. Please contact the property directly to avoid disappointment. Late Arrivals: Thank you so much for choosing Falcon Hotel for your visit to London. Our reception closes @ 10:30 pm. Our check in is from 2:00 pm to 11:30 pm. We can organize after mid-night to absolute latest 1:00 am; check in. Please ring the bell for attendance . If you are arriving any time after 1:00 am, we are unable to take your booking, please cancel your booking. Please note that due to the covid regulations, the staff are not allowed to enter the rooms without your consent unless there is an emergency. This means there will be no room service available, and fresh towels will be available upon request. There will be a limited reception service and no help with luggage.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.5
Based on 1631 reviews
Cleanliness: 6.83
Service: 8.3
Location: 8.84
Room Quality: 6.29
Amenities: 7.32
Value for Money: 6.78
Food and Beverage: 7.33
Overall Experience: 8.3
L
Lydia • couple • gb
1
2026-06-04 • via Nuitee
K
Karen • solo_traveller • de
1
2026-06-04 • via Nuitee
K
Kayla • couple • nl
5
Great for sleep, shower and go explore.
Pros:

You get what you pay for. It was a great place if you're looking for somewhere to sleep, shower and leave. The distance to the metro and train was perfect, and there are some good places to eat a short walk away.

Cons:

The room was unbelievably hot, even at night. There was a fan in the room, at least. I will say it wasn't the cleanest but it wasn't disgusting. You get what you pay for, so be realistic when you set your expectations.

2026-06-02 • via Nuitee
A
Alessandro • solo_traveller • it
2
2026-06-01 • via Nuitee
J
Jacob • couple • nl
8
2026-06-01 • via Nuitee
M
Mattia • solo_traveller • it
7
2026-05-31 • via Nuitee
A
Alana • solo_traveller • fr
5
Did the job but never again.
Pros:

The location was great for the price and the rooms were indeed clean. Staff were very friendly and provided good information.
Internet was accessible throughout the building with multiple connection points.
There was a patio on the second floor which was accessible during certain times which was nice.

Rooms had teabags, mug, shampoo and soap. A communal fridge was down in main lobby.

Cons:

I booked a solo traveller room so I wasn't expecting a large room to begin with however the room was a lot smaller than expected.

The bedroom was a single bed, an unplugged TV with loose wires wrapped and hung over the top, a window that would not stay open (during a heatwave) a shower and a sink that did not drain. The small size of the bedroom unfortunately made the heat unbearable (not the hotels fault) but the fact the window wouldnt stay open just made the fan circulate hot air...until I blocked it open with a bottle/toilet roll.

My toilet was a floor beneath me accessible with a key.

2026-05-29 • via Nuitee
N
Nisa nur • solo_traveller • tr
1
Pros:

Nothing

Cons:

My room didn't match the photos. The staff weren't helpful in finding me a new room.

2026-05-28 • via Nuitee
E
Edwige • couple • fr
7
Pros:

L’emplacement est très bien

Cons:

La chambre était en sous sol donc très sombre puisque la fenêtre donnait sur une mini cour

2026-05-28 • via Nuitee
T
Tuana • solo_traveller • tr
4
Pros:

Konumunu beğendim paddington istasyonuna 2-3 dakika etrafı da gayet güzel.

Cons:

Benim kaldığım oda en üst katta tavan arası gibiydi ve aşırı derecede küçüktü.

2026-05-27 • via Nuitee
M
Maria Sol • solo_traveller • ar
8
Pros:

La ubicación

2026-05-26 • via Nuitee
J
Jacqueline • extended_group • ca
7
For the purposes of the visit, it was fine.
Pros:

Location

Cons:

For 3 people the room was very small.

2026-05-26 • via Nuitee
C
Craig • solo_traveller • gb
1
Disgusting, dirty, dangerous and unhelpful (staff was not interested).
Pros:

Nothing

Cons:

Dirty horrible room with no toilet (toilet on a separate floor). Boggies on the walls, tap broken, unable to open the window (27 deg evening!), shower did not work properly and the slats supporting the bag were loose/not fixed and I fell through the gap when I sat on the bed. Dirty, dangerous and unpleasant.

2026-05-25 • via Nuitee
M
Manuel • couple • it
10
2026-05-25 • via Nuitee
G
Galvan Celis • solo_traveller • es
8
Pros:

La ubicación es buenísima, un barrio super bonito, cerca del centro y con muchas facilidades cerca. El hotel está limpio y el staff es muy amable.

Cons:

Las habitaciones son un poco viejas y hay problemas con las llaves para las puertas. No hay ascensor entonces se hace dificil subir las maletas.

2026-05-24 • via Nuitee
L
Lascano • solo_traveller • ar
8
Cómoda, bien ubicada y acorde al precio
Pros:

Muy buena ubicación y limpia

Cons:

El baño es privado pero no está dentro de la habitación

2026-05-24 • via Nuitee
S
stefano • solo_traveller • it
8
2026-05-23 • via Nuitee
M
Maria Cristina • solo_traveller • es
7
Pros:

La ubicación era muy buena, tre y bus a un paso.
Además de calles principales y Hyde Park.
La habitación hacía su función,, sin más.
Pero la relación calidad/precio muy buena.

Cons:

La limpieza diaria.
Simplemente vaciaban las papeleras, ni hacían la cama, ni cambio de toallas.
El suelo y la funda del nórdico al ser blanca, no era blanco Norit.
Pero se agradecía que no tuviera moqueta el suelo.

2026-05-22 • via Nuitee
M
Mary • couple • fr
10
Pros:

L’emplacement (très bien situé) et la gentillesse du personnel

2026-05-20 • via Nuitee
C
Cassandra • solo_traveller • gb
8
2026-05-18 • via Nuitee