HF Fénix Lisboa

Hotels
8.5 (4810 reviews)
Praça Marquês de Pombal, 8 , Lisbon , PT
+351 21 371 6677

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Terrace
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Review Highlights

Pros:
Excellent location / close to metro
Friendly and professional staff
Good breakfast variety
Comfortable beds and good room size in many cases
Nice views and quiet rooms
Good amenities (bar, parking, bathrobe/bidet noted)
Cons:
Mold smell reported from lobby to rooms
Housekeeping intrusion (entered while guests sleeping)
Inconsistent breakfast quality for some
Occasional maintenance issues (AC/window/shower/taps)
Some rooms small or noisy (connecting rooms)
Reception attitude occasionally unfriendly for special requests
Check-in delays reported
Parking can be expensive

Categories

Cleanliness
7.5
Mostly positive mentions of clean rooms and structure (e.g., ‘camera pulita’, ‘Limpeza’), but notable negatives include mold smell spreading from lobby to rooms causing coughing and an intrusive housekeeping episode (staff entering while guests were sleeping).
Service
9.5
Consistently praised staff (many reviews call staff professional, friendly and helpful; specific praise for Nelson and Fátu, ‘camareros fantásticos’), with only a few isolated complaints about reception tone for special occasions.
Location
9.5
Very strong location feedback across reviews (several call it ‘ottima posizione’, ‘localização perfeita’, steps from metro, ‘ubicación excelente’); one comment noted it felt a bit removed from the historic centre but overall location is a major positive.
Room Quality
8
Many guests praised bed comfort, room size and views; however there are recurring issues: some rooms small for two, connecting-room noise, windows/AC not working properly, and occasional maintenance problems (tap/shower).
Amenities
8.5
Good amenities reported (breakfast variety, bar, parking availability, noted extras like bathrobe and bidet), with minor negatives such as parking cost and suggestion for improved in-room lighting.
Value for Money
7.5
Mixed impressions: many guests felt the stay was worth it, but there are explicit comments calling it ‘not worth the money’, a 5/10 rating from one guest, and disappointment when room type/expectations weren’t met.
Food and Beverage
8.5
Generally praised breakfasts and variety (multiple positive mentions), though a few guests found the breakfast average or complained about specific days/services being worse and one strong negative calling breakfast ‘bad’. Overall F&B is a strength with some inconsistency.
Overall Experience
9
Overall very positive guest sentiment: numerous recommendations, repeats and high praise for staff and location; isolated negatives (cleaning, AC, small rooms) lower but do not dominate the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Luxurious Soundproofed Rooms with Stunning Views

Experience a tranquil stay at HF Fénix Lisboa, where every room is equipped with soundproofing and offers breathtaking views of the city. Enjoy a comfortable stay with a flat-screen TV, free WiFi, and a well-lit work desk.

Exquisite Dining Options and Garden Terrace

Indulge in a culinary journey at Espaço Jardim Restaurant, serving delectable Portuguese and European dishes throughout the day. Start your morning with a Nespresso coffee and unwind in the garden terrace with a refreshing drink.

Convenient Services and Prime Location

Benefit from services like laundry, car rental, and city tours arranged by the attentive staff. With a metro stop just steps away, explore Lisbon's attractions easily. Plus, with designer shops and entertainment venues nearby, HF Fénix Lisboa offers the perfect blend of convenience and luxury.

Book now for an unforgettable stay at HF Fénix Lisboa!

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that third parties are not permitted to book on behalf of guests. The booker must be the guest checking in at the property.

Please note that the guest who made the booking must also stay at the property.


Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Location

Guest Reviews

8.5
Based on 4810 reviews
Cleanliness: 7.5
Service: 9.5
Location: 9.5
Room Quality: 8
Amenities: 8.5
Value for Money: 7.5
Food and Beverage: 8.5
Overall Experience: 9
P
Pantyushin • solo_traveller • kz
10
Pros:

Хорошее расположение, чистый удобный номер, завтрак.

2026-11-07 • via Nuitee
Z
Zalevska • couple • pl
8
2026-11-07 • via Nuitee
A
Antônio Péricles • couple • br
9
Pros:

Excelente localização
Atendentes muito simpáticos e cordiais.
Café da manha bom e funcionários atenciosos.
Quarto bom, tudo funcionando bem.

Cons:

Tamanho do quarto nos atendeu, mas poderia ser um pouco maior.

2026-11-07 • via Nuitee
E
Esteban Xavier • couple • co
9
Pros:

Ubicación

2026-11-06 • via Nuitee
J
Jaime • solo_traveller • mz
8
2026-11-05 • via Nuitee
N
NELSON J P MEDAGLIA • couple • br
9
Pros:

RECEPÇÂO EFICIENTE E AMIGAVEL

2026-11-05 • via Nuitee
D
David • solo_traveller • fr
7
2026-11-05 • via Nuitee
R
Rodrigo • couple • br
9
2026-11-05 • via Nuitee
E
Eithne • solo_traveller • ie
10
Pros:

Fernando in the bar was a character.hotel was in a great spot.beside Metro and hop on hop off buses.Breakfast was great.we arrived late.but dinner was available till 10.30pm.staff were v nice.no complaints.

Cons:

Nothing.

2026-11-05 • via Nuitee
A
Antonio • couple • co
10
Recomendado altamente
Pros:

Muy amable las personas de servicio y el desayuno excelente

2026-11-05 • via Nuitee
K
Kyara • couple • ch
10
2026-11-05 • via Nuitee
A
Ana • solo_traveller • ch
9
2026-11-04 • via Nuitee
A
Ana • solo_traveller • ch
10
2026-11-04 • via Nuitee
M
Maria Nefeli • couple • pt
9
2026-11-04 • via Nuitee
M
Michael • couple • gb
9
Would most happily stay here again.
Pros:

Following flight delay we arrived quite late around 21.40, but were still able to enjoy a very good meal in the hotel restaurant.

An excellent breakfast with good juices, fresh fruit, savouries and pastries etc. - even ran to sparkling Rosé!

All reception, restaurant & bar staff were extremely helpful.

Cons:

Not a lot!

2026-11-03 • via Nuitee
P
pilar • couple • es
6
Muy caro para cómo está el hotel.
Pros:

Lo mejor, la ubicación.

Cons:

La habitación era muy pequeña, el colchón nada cómodo, el agua de la ducha se salía. Para enganchar la alcachofa de la ducha apenas llegaba. Estaba altísima.
Desayuno normal…

2026-11-02 • via Nuitee
A
Andrés • extended_group • es
8
Acertada
Pros:

La amabilidad del personal destacar Nestor en el buffet de desayuno y José en recepción.
Limpieza de la habitación y comodidad de la cama. Se agradece el agua de cortesia y el hervidor en la habitación

Cons:

Armario muy antiguo, no tenía baldas para colocar ropa y/ o enseres.
Baño muy pequeño, precisa reforma. la placa de ducha algo resbaladiza.

2026-11-02 • via Nuitee
A
Alina • couple • ua
8
2026-11-02 • via Nuitee
E
elena • couple • es
9
Buen hotel relación calidad precio
Pros:

La situación, la limpieza, la atención del personal, la habitación, la relación calidad precio. Tiene parking

Cons:

En principio nada

2026-11-02 • via Nuitee
M
Mª Luisa • couple • es
10
Perfecto
Cons:

La comida del restaurante no está a la altura del hotel.

2026-11-02 • via Nuitee