Hotel Zarauz

Hotels
7.6 (3886 reviews)
Nafarroa Kalea, 26 , Zarautz , es
+34 943 83 02 00

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Affordable
Cons:
Old furniture
Uncomfortable beds
Limited breakfast options

Categories

Cleanliness
7.56
Many reviews mention cleanliness positively, but some indicate areas for improvement.
Service
8.53
Numerous mentions of helpful and friendly staff across multiple reviews.
Location
8.57
Central location and easy access to nearby attractions consistently praised.
Room Quality
6.52
Mixed reviews, with some rooms described as outdated and beds uncomfortable.
Amenities
7.05
Some amenities were highlighted positively, but complaints about the fitness facilities were noted.
Value for Money
8.01
Generally a good deal, especially for the location, though some disagreed on room quality.
Food and Beverage
7.06
Average feedback on breakfast quality with some suggesting limited variety.
Overall Experience
7.53
Overall satisfaction expressed with mentions of both positives and negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:23

Property Description

Luxurious Accommodation
Hotel Zarauz offers modern rooms with flat-screen TVs and cozy heating, just steps away from the beach. Enjoy a relaxing bath in the well-equipped bathrooms with complimentary hairdryers.

Culinary Delights
Indulge in a delicious buffet breakfast and daily set menu at the Santa Barbara restaurant, known for its exquisite cuisine. With the capacity to host up to 200 guests, it's the perfect venue for any occasion.

Adventure Awaits
Experience thrilling surfing sessions in Zarauz or explore the picturesque countryside through hiking trails. Conveniently located near Bilbao and France, the hotel provides easy access to nearby attractions.

Book now for an unforgettable stay at Hotel Zarauz!

Important information:

License Number: HSS0078
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EAS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 8 years old stay for free when using an existing bed.
    Children from 3 years old to 8 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.6
Based on 3886 reviews
Cleanliness: 7.56
Service: 8.53
Location: 8.57
Room Quality: 6.52
Amenities: 7.05
Value for Money: 8.01
Food and Beverage: 7.06
Overall Experience: 7.53
S
Segovia Garcia • solo_traveller • es
10
2026-07-25 • via Nuitee
M
Manuela • couple • es
7
Pros:

ubicacion comida

Cons:

aire acondicionado no hay en habitaciones

2026-07-25 • via Nuitee
S
Savani • couple • it
9
2026-07-25 • via Nuitee
A
Ardanaz Iriarte • couple • es
10
2026-07-25 • via Nuitee
J
Javier • couple • es
2
Mala elección
Pros:

Solo podría decir que la ubicación es buena y el desayuno estuvo bien.

Cons:

Todo lo demás pésimo. El mobiliario está para tirar. Sentarte en un sillón de la sala de estar es caer en un hoyo que hace te levantes pronto. Las camas incómodas. Necesita de una reforma integral.

2026-07-25 • via Nuitee
B
Beatriz • extended_group • es
10
2026-07-25 • via Nuitee
D
DerToob • solo_traveller • de
4
Cons:

Die Zeit ist leider stehen geblieben .
Ich gehe davon aus, dass die Betreiber zu alt sind und kein Geld mehr in den Erhalt bzw. die Renovierung stecken

2026-07-25 • via Nuitee
J
Jordi • solo_traveller • es
4
Pros:

Ubicació entre la platja i el centre del poble.

Cons:

Personal de recepció gens simpàtics, ni el de l'arribada ni de quan vam marxar. Habitacions dignes d'un hostal, no d'un hotel 3 estrelles. Ni aire acondiciinat, moqueta dels anys 80, vaja, un retorn al passat. No repetiria

2026-07-25 • via Nuitee
G
Gabari • couple • es
7
2026-07-24 • via Nuitee
C
Consuelo Maria • couple • es
3
Larga noche
Pros:

La ubicación es muy buena y tienen boletos para parking en zona azul economicos. La atención de los empleados es buena.

Cons:

Las camas son realmente horribles, no pegue ojo en toda la noche y mira que nos dieron una habitación con 4 camas y ni una se salva, las almohadas más de lo mismo.
El estado del hotel es muy viejo, necesita más mantenimiento.

2026-07-24 • via Nuitee
C
Carlos • couple • es
5
No pernoctar cuando haga calor ..realmente llegas a pasarlo mal
Pros:

La atención el segundo día en recepcion

Cons:

La atención el primer día en recepción fue nefasta agresiva poco profesional. Rozando las insultante.

2026-07-24 • via Nuitee
J
Jan • solo_traveller • nl
8
Prettig
Pros:

Schoon

2026-07-24 • via Nuitee
G
Geraldine • solo_traveller • ie
8
Pros:

Hotel was spotless clean, comfortable friendly and helpful staff. I was on camino and ideal location.

Cons:

Beside a main road was abit noisey with traffic for sleeping

2026-07-24 • via Nuitee
G
Geert • couple • nl
6
2026-07-24 • via Nuitee
C
Carla • couple • be
6
Pros:

Dicht bij strand , vriendelijk onthaal

Cons:

Nogal verouderd, versleten matrassen, erg warm op de kamer (geen airconditioning), duur voor wat je krijgt

2026-07-24 • via Nuitee
S
Sandrine • extended_group • fr
8
 la hauteur des attentes
2026-07-24 • via Nuitee
L
Luis • solo_traveller • es
8
Pros:

La ubicación, la limpieza y la gran atención del personal.

Cons:

Las instalaciones están algo obsoletas, especialmente en el baño.

2026-07-23 • via Nuitee
B
Begoña • solo_traveller • es
7
2026-07-23 • via Nuitee
J
JOSE ANTONIO • solo_traveller • es
5
2026-07-23 • via Nuitee
J
JOSE MARIA • family_with_children • es
8
2026-07-23 • via Nuitee