Norfolk Towers Paddington

Hotels
8.1 (12450 reviews)
34 Norfolk Place, Paddington , London , gb

Children allowed

Facilities

WiFi available
Free WiFi
Air conditioning
24-hour front desk
Heating
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great Location
Friendly Staff
Clean Rooms
Cons:
Small Room Size
Uncomfortable Beds
Limited Breakfast Options

Categories

Cleanliness
7.95
Rooms were described as clean by multiple reviews.
Service
8.45
Staff were frequently described as friendly and accommodating.
Location
8.45
Location praised for being close to Paddington station and metro access.
Room Quality
7.75
Rooms were noted as small, with some complaints about uncomfortable beds.
Amenities
8.15
Breakfast and basic amenities met guests' needs.
Value for Money
7.95
Value perception is good due to location and cleanliness.
Food and Beverage
8.05
Breakfast was mentioned positively with some requests for more variety.
Overall Experience
8.05
General sentiment indicates a positive experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:06

Property Description

Convenient Location
Norfolk Towers Hotel, just a stone's throw away from Paddington Train Station, offers easy access to the city's main landmarks and the Heathrow Express service, making it a prime choice for travelers seeking convenience.

Modern Amenities
Enjoy a comfortable stay in our air-conditioned rooms equipped with en-suite facilities, flat-screen cable TV, and soundproofing. Stay connected with complimentary WiFi available throughout the building, ensuring you have everything you need for a pleasant stay.

Relaxing Lounges
Unwind in our cozy lounges that provide a serene view of the communal garden, offering a tranquil escape from the hustle and bustle of the city.

Book your stay at Norfolk Towers Hotel now for a delightful and convenient experience.

Important information:

Please note that guests are required to present the same credit card used for booking upon check-in.

Full English breakfast is available at 14.95 GBP per person.

When booking 9 rooms or more, different policies and additional supplements may apply.

Please be advised that your card will be pre-authorized for the 1st night prior to arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

8.1
Based on 12450 reviews
Cleanliness: 7.95
Service: 8.45
Location: 8.45
Room Quality: 7.75
Amenities: 8.15
Value for Money: 7.95
Food and Beverage: 8.05
Overall Experience: 8.05
T
Tebatso solo_traveller za
7
Pros:

The front desk staff where lovely

2026-08-08 via Nuitee
純子 family_with_children jp
10
ロケーションが最高です。
Pros:

最寄りのパディントン駅からエリザベスラインが使えるので、エアコン付き車両で移動できます。これは昨今の暑いロンドン内移動時の体力消耗を防いでくれます。また、ホテルのスタッフは大変親切で、私はいろいろなことをレセプションで確認してから行動できました。

Cons:

長期滞在しましたが、朝食のメニューは毎日まったく同じでした。仕方ないですかね。

2026-08-08 via Nuitee
K
Kay couple gb
4
2026-08-08 via Nuitee
H
Haoua family_with_children ch
9
Super Wetter, Super Lage.
Pros:

Die Lage des Hotels ist sehr gut. Das Zimmer war allerdings für zwei Erwachsene ziemlich klein, ebenso das Badezimmer. Das Frühstück im Hotel haben wir nicht genutzt.

Cons:

Das Hotel ist leider sehr hellhörig. Man hört viele Geräusche aus den anderen Zimmern und vom Flur, was etwas störend sein kann.

2026-08-08 via Nuitee
K
Kathrin couple de
7
Empfehlenswert aber ohne Frühstück buchen
Pros:

gute Lage
sehr freundliches und hilfsbereites Personal
sauber

Cons:

das Frühstück (nur Toast (keine Brötchen oder dunkles Brot), jeden Tag exakt das Gleiche, abgepackter Jogurt, kein frisches Gemüse, Ei aus Pulver, eine Sorte Käse …) —> nicht für ein 4 Sternehotel angemessen

2026-08-08 via Nuitee
R
Raffaella family_with_children it
9
Consigliato per esplorare Londra!
Pros:

La posizione è ottima, in zona tranquilla ma vicina alla metro di Paddington, dove ci sono diverse linee. Colazione buona, staff molto gentile, stanze pulite. Buono il rapporto qualità/prezzo. Hotel che sembra più “familiare” rispetto alle catene.

Cons:

La moquette nella stanza, un po’ vecchia. Credo che l’hotel sia composto da due edifici diversi quindi probabilmente c’è differenza tra le varie stanze.

2026-08-08 via Nuitee
M
Miranda couple nl
8
2026-08-08 via Nuitee
K
Kay couple gb
4
Very disappointing 😔
Pros:

The location was fabulous so close to Paddington Station very easy to get around all the tourist attractions.

Cons:

We booked 2 rooms with breakfast included but, when we checked in they said only one room included breakfast, the reception staff were rude and unhelpful saying if we wanted breakfast we had to pay extra!
The executive twin room was so small you couldn’t open the fridge or the wardrobe properly because the bed was in the way! The pillows were thin and lumpy, where the filling had all separated.
The teeny tiny bathroom was so weirdly figured out with the door opening into the room so you had to climb over the toilet to get out as the large sink unit took up so much space.
The shower was mounted at waist height, not adjustable, so if you didn’t want the big overhead rain shower, you had to hose yourself down with the hand held shower!!!
How this hotel was awarded 4 stars is beyond me!!! Would definitely not recommend

2026-08-08 via Nuitee
C
Carla family_with_children it
9
Tra tutti gli hotel in cui siamo stati a Londra, questo é sicuramente il migliore! Ci torneremo sicuramente!!
Pros:

La posizione e le camere, spaziose e pulite. Le nostre camere erano al piano inferiore (LG), arredate in modo impeccabile e dotate di tutto il necessario. Molto confortevoli!

Cons:

La colazione molto buona ma aggiungerei qualcosa di dolce (ci sono solo croissant e mini muffin). Ottima la versione salata!!

2026-08-08 via Nuitee
D
Damian solo_traveller au
8
2026-08-08 via Nuitee
C
Charlotte solo_traveller nz
10
Pros:

Super convenient location. A short walk from Paddington station where the Heathrow express goes directly to. Plenty of public transport within 1-5mins walk meaning all areas of London were accessible. Plenty of good local food options near the hotel. Room was a good size, no complaints. Would come back and stay again

Cons:

The air conditioning could have been slightly cooler but it still made a noticeable difference compared to being outside.

2026-08-07 via Nuitee
S
Sven family_with_children be
9
Zalige uitvalsbasis om Londen te bezoeken.
Pros:

Alles was heel goed. Uitermate vriendelijk personeel. De mooie kamer met ruim goed bed, frigo, kluisje en goed werkende airco werd dagelijks opgemaakt. Dat geldt ook voor de kleine eenpersoonskamer van slecht 9 m² die onze zoon prima vond.
Het ontbijt was goed naar Engelse standaard: Full English aangevuld met ham, kaas en salami, fruit (uit blik), potjes yogurt en croissants.
De ligging van het hotel, in een mooie rustige buurt op 5 minuutjes wandelen van Paddington Station (meerdere metro-lijnen w.o. de Elizabeth Line) en met een aantal restaurantjes in de buurt, is gewoonweg top.

Cons:

Als je bij het ontbijt toch een ander eitje (gepocheerd is het enige wat je kan bestellen ipv roerei) wil, moet je dat extra betalen.
Verder niets.

2026-08-07 via Nuitee
C
Christie couple ca
8
Pros:

Central location

Cons:

Smallest bathroom I’ve ever been in. Basically had to step into the tub to open the door when you were in the bathroom.

2026-08-07 via Nuitee
F
federica family_with_children it
9
Posizione perfetta vicino alla metro di Paddinton. Camera molto ampia, tutto pulitissimo!
Pros:

Posizione, pulizia, camera molto ampia, bidè nel bagno

2026-08-07 via Nuitee
T
Tina extended_group be
8
2026-08-07 via Nuitee
M
Magamed solo_traveller gb
4
2026-08-07 via Nuitee
A
Anna solo_traveller se
5
2026-08-07 via Nuitee
A
Ahmed family_with_children ae
9
Excellent location and good service
Pros:

Very good location, the service was excellent, room was cleaned perfectly daily. Staff were nice and attentive. Many shops and restaurants are nearby. walking distance to the Hyde Park and Exford Street.

Cons:

The suite room is located in the lower ground level, which was ok, but our unit was located just below the restaurant which gets a bit noisy in the morning.
the standard room in the first floor was too small, but I think this is typical for London hotels.

2026-08-07 via Nuitee
S
sara couple it
8
posizione top, pulizia così così.. sulla porta e sui comodini si vedeva un po di polvere…
2026-08-07 via Nuitee
K
Koltai extended_group nl
7
2026-08-07 via Nuitee