Royal Cambridge Hotel

Hotels
6.9 (1745 reviews)
124 Sussex Gardens , London , gb
+44 20 7873 0000

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Pleasant staff
Cons:
Cleanliness issues
Small room size

Categories

Cleanliness
4.56
Numerous complaints regarding stains and bad odors in the rooms and bathrooms.
Service
9.03
Staff were pleasant and addressed issues promptly, but initial response to room problems was inadequate.
Location
9.07
Convenient location next to Hyde Park and city center.
Room Quality
5.52
Rooms were reported to be extremely small with ventilation and cleanliness issues.
Amenities
7.55
Basic amenities are available, but issues with room facilities diminished experience.
Value for Money
5.51
Quality of stay did not justify the price paid for the rooms.
Food and Beverage
6.56
No detailed reviews about food quality but mentioned proximity to halal restaurants.
Overall Experience
7.43
Overall mixed feelings due to issues with room and cleanliness overshadowing positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:19

Property Description

Charming Victorian Townhouses
The Royal Cambridge, nestled within 2 Victorian townhouses, offers a quaint and charming stay just 400 meters from London Paddington Station.

Modern Amenities
Recently refurbished in 2014, the hotel presents rooms with contemporary features such as a flat-screen LED TV, direct-dial telephone, and tea/coffee making facilities. The private en-suite shower rooms are equipped with a Monsoon shower and heated towel rails for a luxurious experience.

Convenient Location
Situated near major attractions like the West End, Hyde Park, and Oxford Street, with easy access to Lancaster Gate London Underground Station only 600 meters away, The Royal Cambridge is the perfect base for exploring London.

Book your stay now at The Royal Cambridge for a delightful and convenient London experience!

Important information:

Please note the hotel does not accept American Express cards as payment.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children from 4 years old to 15 years old stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 20 per day.

Location

Guest Reviews

6.9
Based on 1745 reviews
Cleanliness: 4.56
Service: 9.03
Location: 9.07
Room Quality: 5.52
Amenities: 7.55
Value for Money: 5.51
Food and Beverage: 6.56
Overall Experience: 7.43
R
Rebecca • solo_traveller • gb
6
Pros:

The location was great and the room was clean.

Cons:

Although the room was clean, the binding on the shower glass was worn and didnt look great. Also the cold tap didn't dispense cold water, it was very warm.

2026-07-25 • via Nuitee
A
Alan • family_with_children • gb
5
2026-07-24 • via Nuitee
K
Kalan • solo_traveller • gb
10
For a location close to Paddington, it was ideal. Staff were really friendly and helpful. Good speed internet if you pla
Pros:

Great location and staff were friendly. The room was clean and fresh!

Cons:

Nothing.

2026-07-24 • via Nuitee
S
Soliman • solo_traveller • sa
10
2026-07-24 • via Nuitee
A
Alexis • solo_traveller • es
5
2026-07-23 • via Nuitee
L
Lucia • family_with_children • sk
6
Pros:

Lokalita

2026-07-21 • via Nuitee
S
Samuel • solo_traveller • gb
9
Pros:

The room was clean. The bathroom was modern. A giant window and a fan provided during the warm weather made it pleasant.

Cons:

The room was a bit small but we only used it for sleeping there and getting ready, it's not really a complaint though.

2026-07-18 • via Nuitee
I
Incline Cottage • solo_traveller • nz
8
Great value accommodation near Paddington Station.
Pros:

Great location near Paddington Station and good proximity to local attractions, pubs and restaurants.

Cons:

The room was small and cramped for three people but it did the job for a couple of nights. We stayed during the very hot weather in Jul 26 and the room has no air conditioning so it was very stuffy even with the window open. Fans were provided, however, which provided some comfort. The small TV didn't work, and there was no fridge, but wasn't a major problem.

2026-07-17 • via Nuitee
C
Catherine Freestone • solo_traveller • gb
8
Great little hotel for the money
Pros:

The room was clean and comfortable.

Cons:

It was a little noisy as we had to have the windows open due to the heat. Not really the hotels fault. The ensuite was tiny, but we have stayed at this hotel before and the ensuite was larger in our previous room.

2026-07-17 • via Nuitee
S
Soňa • couple • cz
7
2026-07-17 • via Nuitee
R
Riyah • extended_group • gb
7
comfortable stay and nice staff.
Pros:

Location was great, Room was good enough for the price paid.

Cons:

The burning hot towel rail in the bathroom.

2026-07-16 • via Nuitee
R
Rein • extended_group • nl
6
Voor een kort verblijf waarbij je bijna niet op je kamer bent, is het nog net acceptabel.
Pros:

De kamer was erg klein. Een bed en een kast. Badkamer buiten de kamer, erg ongemakkelijk.

Cons:

Zoals hierboven, een erg kleine kamer en de badkamer buiten de kamer.

2026-07-16 • via Nuitee
E
Ellis • couple • gb
7
Great location and very friendly staff, but facilities need a bit of work.
Pros:

The location was great for Hyde park festival and the hotel was easy to find. The parking isn’t great but we booked a space with JustPark so we had one reserved just up from the hotel.

Cons:

The floors is the room we’re all grubby and within the first hour of being in the room I had to change my socks as they were covered in dirt. This could be because of the windows being left open before we arrived, but didn’t feel very nice.
The double bed was very uncomfortable and mattress very thin.
No extra pillows in room and the ones on the bed were also very thin.

2026-07-13 • via Nuitee
S
Sandra • solo_traveller • gb
7
2026-07-13 • via Nuitee
D
Darren • solo_traveller • gb
6
Pros:

Location is close to Hyde Park and transport links

Cons:

I made a coffee in the room and the spoon had clearly been used to eat a yoghurt or similar. The inside of the cup also had yoghurt residue inside.
The room was very very hot and very uncomfortable. There was a fan which just circulated the hot air.

2026-07-13 • via Nuitee
C
Charlotte • couple • gb
10
2026-07-13 • via Nuitee
B
Bridget • solo_traveller • gb
9
Clean room, great location
Pros:

Nice clean room, great location . Air con fabulous .

Cons:

Communal staircases need refurbishing, fresh paintwork.

2026-07-13 • via Nuitee
R
Reuben • couple • gb
8
Pros:

Very friendly staff and clean room

2026-07-12 • via Nuitee
D
David • couple • gb
8
2026-07-12 • via Nuitee
A
Adam • couple • gb
5
Alright, but not for more than a few days
Pros:

The location was great

Cons:

The shower didn’t drain properly, and there was no actual air conditioning in the room, only a standing fan. I had to leave my window open all night, and have the fan going 24/7

2026-07-12 • via Nuitee