Ramada by Wyndham Cheltenham

Hotels
•
Ramada
7.1 (2419 reviews)
Gloucester Road , Cheltenham , GB

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Great location / close to airport
Lovely restaurant / good meals
Comfortable beds and pleasant public areas
Free parking (mentioned in Spanish review)
Cons:
No or ineffective air conditioning — rooms very hot during heatwave
Stained/dirty towels and some grime in fridge
Bedrooms/bathrooms look tired and in need of refurbishment
Limited continental breakfast variety
Uncomfortable mattress topper and lukewarm shower in some rooms

Categories

Cleanliness
5.5
Several reviewers mention stained/dirty towels, a grimy minibar/fridge and signs of wear in bathrooms (dislodged ceiling tiles, tired decor), indicating cleanliness below expected standards.
Service
9
Staff are repeatedly described as friendly, helpful and professional (reception, bar/brasserie and hotel staff praised), though one review notes some lackadaisical responses; overall service is a strong positive.
Location
8.5
Location is repeatedly noted as good and convenient (including proximity to the airport) and several guests praise public areas and access, making location a clear positive.
Room Quality
5
Numerous comments about tired, worn bedrooms, poor/no air conditioning, uncomfortable mattress topper, lukewarm shower and dated bathrooms point to below-average room quality.
Amenities
5.5
Key amenity failures cited include lack of working air conditioning, inadequate fans, poorly chilled/dirty fridges and limited breakfast offerings; some on-site restaurant/bar is praised but core amenities are weak.
Value for Money
7
One reviewer called the price not overly expensive and some positive elements (good restaurant, helpful staff) support reasonable value, but dated rooms and amenity issues reduce perceived value.
Food and Beverage
7.5
The restaurant/meal receives strong praise in several reviews, though continental breakfast is criticised for poor variety and presentation; overall F&B is mixed-to-positive.
Overall Experience
8.8
Guest experiences are mixed but often positive about staff, location and the restaurant, with several explicit recommendations despite notable issues (heat/AC, tired rooms); overall impression leans positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-04 06:04

Property Description

Convenient Location
Benefit from easy access to major airports and nearby attractions.

Comfortable Accommodations
Relax in well-appointed guest rooms and enjoy the on-site dining options.

Versatile Event Spaces
Host successful business meetings or special events in our sophisticated venues.

Important information:

Please note that the option to add 1 or 2 extra beds to some of the rooms may be available. Extra charges apply and this must be arranged directly with the property.

If children are staying in the room, please supply the ages of each child.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Location

Guest Reviews

7.1
Based on 2419 reviews
Cleanliness: 5.5
Service: 9
Location: 8.5
Room Quality: 5
Amenities: 5.5
Value for Money: 7
Food and Beverage: 7.5
Overall Experience: 8.8
T
Theo • solo_traveller • gb
2
An accident waiting to happen.
Pros:

The location was good, I was working in Cheltenham and it was good.

Cons:

The building had building works going on while I stayed - this wasn’t mentioned before hand when I booked. When I arrived and got my room key, headed up to my room to find the door open propped wide open, I then went down to reception they came up , checked the wardrobe, checked the bathroom and then said you’re all good, enjoy your stay. The room and corridor and surrounding smelt so strong of gloss paint that it gave me a headache and the room shouldn’t have been let , the carpet was covered in dried paint and was filthy. The second night I returned back to my room after working in Cheltenham to find the smoke alarms in the corridor completely taped up , which is against fire regulations and extremely dangerous! I have waited to write this review as I have tried many many times to get in touch with customer service with no success. The staff at the time at the property were friendly, but since my complaint have been extremely unhelpful. I have requested a full refund, but had no communication about it. Just a ‘We have responded to booking com on the matter’

2026-10-13 • via Nuitee
I
Ian • solo_traveller • gb
8
Nice hotel, great location, classy bar area offering a lovely breakfast
Pros:

Location
Carpark
Refurbished

Cons:

Room was slightly old fashioned (shower curtain etc)
View was of a flat roof
Noisy generator or similar all night

2026-10-11 • via Nuitee
R
Rebecca • solo_traveller • gb
5
Good location woukd stay again if gym was fixed
Pros:

Location was nice

Cons:

Poor gym,equipment faulty, cold

2026-10-08 • via Nuitee
M
Melanie • extended_group • gb
8
2026-10-07 • via Nuitee
M
McCoid • couple • nz
9
Really good! A shame the owner was rude to his staff (the male owner to be clear, the femal was really nice)
Pros:

Local to a few lovely towns and friendly service

Cons:

Clearly under renovation but that only impacted hallway areas. The owners also clearly gave the bar staff a hard time while they themselves watched the racing - the bar staff were LOVELY so we didn’t like seeing that

2026-09-19 • via Nuitee
J
J • solo_traveller • gb
10
Overnight stopover
Pros:

Lovely hotel, nice clean & comfortable rooms with large bed

Cons:

Location was a bit too far from town centre but this is something i didn't check before booking

2026-09-19 • via Nuitee
A
Andrew • solo_traveller • gb
9
2026-09-18 • via Nuitee
D
Daniel • couple • gb
8
2026-09-18 • via Nuitee
H
Howard • solo_traveller • gb
7
Pros:

Rooms were huge and breakfast was amazing. Staff were friendly and welcoming.

Cons:

The hotel was being redecorated some some places were "in progress" but that is clearly a temporary thing and likely won't affect subsequent visitors.

2026-09-13 • via Nuitee
A
Andrew • couple • gb
1
Come back when it is fit for occupation
Pros:

Location was good for where we hade to be. The staff were friendly with one notable exception (a rude barman).

Cons:

The hotel is still being renovated and the smell of paint is very strong (they could have mitigated this by shutting some fire doors to the areas being worked on but hadn't. Whilst the room had been recently decorated, so had the carpet which was dirty, No aircon and I do not believe they will put in the aircon they talk about now they have decorated. The shower was very weak. The barman was just rude, "We don't serve bitter, that's a northern thing", so when I said okay I may as well have the wine my wife was drinking, I got "You tell me when I have put the wine back in the fridge?"! We raced back after a night out to find the bar had shut early. We asked to be located on an upper floor but the stairwell by the nearby lift was closed for painting so the fire exits were well beyond acceptable distance and the sensor on the landing was masked off for painting.

2026-09-13 • via Nuitee
K
Kellie • solo_traveller • gb
9
2026-09-11 • via Nuitee
K
Kellie • solo_traveller • gb
9
2026-09-11 • via Nuitee
A
Alison • solo_traveller • gb
10
2026-09-10 • via Nuitee
L
Lucy • solo_traveller • gb
6
Pros:

It had all the facilities I needed and was easy to park. The restaurant was nice and check in /out was very straight forward.

Cons:

The pillow was too large and the room decor was very tired but there was a note stating that it was under renovation.

2026-09-10 • via Nuitee
A
alison • solo_traveller • gb
10
Fantastic food and staff, easy parking
Pros:

Fantastic food for dinner and breakfast plus all staff were lovely, clearly proud of their refurnished hotel.

Cons:

The exterior needs updating now to match the high standard of the interior. I loved the new decor

2026-09-10 • via Nuitee
H
Holly • solo_traveller • gb
9
A really enjoyable few days away in a lovely hotel with pleasant attentive staff & good facilities.
Pros:

Hotel was easy to find, plenty of parking. Staff all very polite & helpful at all times. Room was clean & comfortable. Food in restaurant was lovely with prompt service.

2026-09-08 • via Nuitee
S
stephen • couple • gb
6
nice hotel and good for the price
Pros:

it claims to have been renovated but not much evidence from when we had stayed 14 months ago. the A/C wasnt working and the room had evidence of wear and tear and needs addressing . the lobby and restaurant have undergone a decoration and looked good though . the bed mattress is very comfortable but the room is a bit shabby . the price is ok and I hope they dont up the charges once its been decorated

Cons:

the room is shabby

2026-09-07 • via Nuitee
L
Lindsay • solo_traveller • gb
8
Good hotel, excellent restaurant
Pros:

Excellent restaurant and very courteous staff.

Cons:

Shower. Very poor pressure and no control of temperature

2026-09-06 • via Nuitee
P
Paul Thomas • solo_traveller • gb
8
2026-09-04 • via Nuitee
C
carol • solo_traveller • gb
9
Pros:

Comfortable large room. Friendly staff.
Good food in the restaurant
Plenty of free parking

2026-09-03 • via Nuitee