Abbey Hotel, London Shepherd's Bush

Hotels
OYO Rooms
7.2 (900 reviews)
23 Wood Lane Shepherds Bush , London , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Terrace
Luggage storage
Ironing service
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Uncomfortable room

Categories

Cleanliness
5.13
Multiple reviews indicate serious cleanliness issues.
Service
8.1
Several positive mentions of friendly and helpful staff.
Location
9.14
Consistently praised for its convenient and central location.
Room Quality
6.09
Room discomfort and lack of cleanliness highlighted in reviews.
Amenities
7.12
Limited mention but indicated basic amenities with some issues.
Value for Money
7.58
Price noted as reasonable for London but with considerable caveats.
Food and Beverage
7.13
Not specifically mentioned, assumed standard for this hotel.
Overall Experience
7.3
Mixed reviews lead to a balanced overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:19

Property Description

Convenient Location
Less than a 5-minute walk from the O2 Shepherd’s Bush Empire, the Abbey Hotel is opposite the Westfield London Shopping Centre, offering easy access to entertainment and shopping options. Bars, restaurants, and the Shepherd’s Bush Market Underground Station are all within close proximity, making it a perfect choice for travelers looking to explore the city.

Nearby Attractions
Within a 20-minute tube journey, guests can reach iconic London landmarks such as Hyde Park, Marble Arch, and the bustling Oxford Street, ideal for sightseeing and shopping enthusiasts. Additionally, the Queen’s Park Rangers Football Club and the Olympia National Exhibition Centre are just a short taxi ride away, providing convenience for event attendees.

Comfortable Accommodation
Each basic room at the Abbey Hotel features a TV and a private bathroom, ensuring a comfortable stay for guests. The inclusion of free WiFi adds to the convenience, allowing guests to stay connected throughout their visit.

Ready to experience the convenience and comfort of Abbey Hotel? Book your stay now!

Important information:

Please note that the full cost of the stay will be required upon check-in at the hotel.

Guests are kindly requested to provide an estimated arrival time when booking or by contacting the hotel prior to arrival. A late check-in charge of GBP 30 will be applicable for check-ins after 11:30 PM.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHA

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.2
Based on 900 reviews
Cleanliness: 5.13
Service: 8.1
Location: 9.14
Room Quality: 6.09
Amenities: 7.12
Value for Money: 7.58
Food and Beverage: 7.13
Overall Experience: 7.3
B
Benjamin solo_traveller be
8
2026-07-23 via Nuitee
C
Chris solo_traveller gb
10
Great deal for the close location
Pros:

Very close to where I was working. The location is directly opposite the Shepards bush entrance to Westfield park shopping centre.

2026-07-23 via Nuitee
J
João solo_traveller br
7
Pros:

Localização próxima a estações do metrô.
Banheiro e box bons.
Quarto com boa ventilação.

Cons:

Pode ser necessário subir alguns lances de escada.
Ruído da rua pode incomodar.
Quarto pequeno.

2026-07-22 via Nuitee
Y
Yoko couple br
2
Ruim e caro
Pros:

Hotel sem espaço pra nada, não nos deram Wi-Fi, depois das 23 h não falamos com ninguém, sem ar condicionado, limpeza bem fraca, check out às 7h e não tinha ninguém pra receber as chaves

Cons:

Super apertado

2026-07-21 via Nuitee
M
martin couple gb
5
You get what you pay for
Pros:

price location was ok

Cons:

hard mattress old damaged furnishing poor pillows poor shower jet half blocked.
These are not caring condtions which with a little bit of money and effort could turn the guest house around to be more positive so hope this review is a reminder

2026-07-20 via Nuitee
G
Graeme solo_traveller gb
5
2026-07-18 via Nuitee
T
Tyler-Mae couple gb
1
Not really worth the cheapness, really disgusting room.
Pros:

The location was good, 5 min walk from the tube. The staff were kind, albeit we had to wait 15 mins for someone to show up to reception after calling the number there and our booking had not been reserved on their system despite already having paid.

Cons:

It was filthy. The shower had grime and dirt marks inside of it and the entire bathroom was 5-10 degrees hotter and smelt disgusting like rotten eggs and cabbage which I can only assume was a sewage issue. The beds were marked and gross, with a dead spider found in my covers. There was dust everywhere. I can understand that it was a heatwave and the room was the highest in the place so I can imagine it being uncomfortable to clean, but if so then don’t put guests in a dirty room just for the money.

2026-07-16 via Nuitee
A
Antoine family_with_children cz
9
2026-07-14 via Nuitee
C
Chris extended_group gb
6
2026-07-14 via Nuitee
G
Girta family_with_children ee
7
English style house with budget hotel
Pros:

Okay for sleeping. Number 94 bus from town city center driving near the hotel 24h. The extra air fan in the room was very good! Shopping center across the street with Starbucks in the morning was super.

Cons:

Cleanless outside the door etc.

2026-07-13 via Nuitee
C
Chivrall solo_traveller gb
4
Basic, a place to sleep (if you can with the heat and noise).
Pros:

Simple check in
Good communications from the property
Good location for where I needed to be.

Cons:

Hot, so so hot. They did provide a fan but that didn't help much. I think an investment into air conditioning would be a must in the future.
The road is incredibly noisy, I had to have the windows open so I could actually breathe and not overheat. I barely slept even with ear plugs.
The gate squeaks outside the room (11) which is annoying as that's an easy fix with a bit of white grease.
Broken flooring pieces pinch your feet if you stand on the wrong bit.
The shower head was a complete disaster that just dripped and leaked from the neck point. Water temperature kept going up and down, luckily all I wanted was a cold shower.
Had to leave key on departure by the locked reception door - a key drop would have felt better as now I'm worried they'll think I didn't leave the key, or that anyone could pick it up and go into the room after I had gone.
The curtains don't go down to the bottom of the window so you can't even make it dark!

2026-07-10 via Nuitee
B
Britta solo_traveller de
4
Hitze unterm Dach
Pros:

Lage

Cons:

Zimmer unterm Dach, super warm, nur billiger Lüfter der es nicht gebracht hat. Rezeption am morgen nicht besetzt, über telefon keine hilfe erhalten. Würde ich nicht nochmal machen

2026-07-09 via Nuitee
E
Enrique solo_traveller gb
7
2026-07-07 via Nuitee
N
Natela couple gb
3
Pros:

Central location is nice, with the Westfield right opposite and tube and bus stations nearby.

Cons:

Unfortunately, it was a sleepless night. Though the room was outdated, it was still ok, but just for one person. It was very hot for two of us even with a fan in the room and people above us were very loud all night.

2026-07-07 via Nuitee
B
BIDART solo_traveller fr
3
2026-07-06 via Nuitee
P
Paula extended_group es
8
2026-07-05 via Nuitee
N
Naomi family_with_children gb
1
Would not stay here again
Pros:

It was close to tube station

Cons:

Not clean. Mouldy shower curtain, pubic hairs in the bed, rust on bed frames, the list is endless.

2026-07-05 via Nuitee
S
selkirk couple gb
10
2026-07-04 via Nuitee
L
Lisa solo_traveller gb
8
Great for regular work stays
Pros:

I stay here regularly - it's super clean and the staff are lovely.

Cons:

If you've got people in a room above you there is quite a bit of noise when they move around

2026-07-02 via Nuitee
M
mohamed couple se
9
2026-06-30 via Nuitee