Abbey Hotel, London Shepherd's Bush

Hotels
•
OYO Rooms
7.2 (884 reviews)
23 Wood Lane Shepherds Bush , London , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Terrace
Luggage storage
Ironing service
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Uncomfortable room

Categories

Cleanliness
5.13
Multiple reviews indicate serious cleanliness issues.
Service
8.1
Several positive mentions of friendly and helpful staff.
Location
9.14
Consistently praised for its convenient and central location.
Room Quality
6.09
Room discomfort and lack of cleanliness highlighted in reviews.
Amenities
7.12
Limited mention but indicated basic amenities with some issues.
Value for Money
7.58
Price noted as reasonable for London but with considerable caveats.
Food and Beverage
7.13
Not specifically mentioned, assumed standard for this hotel.
Overall Experience
7.3
Mixed reviews lead to a balanced overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:19

Property Description

Convenient Location
Less than a 5-minute walk from the O2 Shepherd’s Bush Empire, the Abbey Hotel is opposite the Westfield London Shopping Centre, offering easy access to entertainment and shopping options. Bars, restaurants, and the Shepherd’s Bush Market Underground Station are all within close proximity, making it a perfect choice for travelers looking to explore the city.

Nearby Attractions
Within a 20-minute tube journey, guests can reach iconic London landmarks such as Hyde Park, Marble Arch, and the bustling Oxford Street, ideal for sightseeing and shopping enthusiasts. Additionally, the Queen’s Park Rangers Football Club and the Olympia National Exhibition Centre are just a short taxi ride away, providing convenience for event attendees.

Comfortable Accommodation
Each basic room at the Abbey Hotel features a TV and a private bathroom, ensuring a comfortable stay for guests. The inclusion of free WiFi adds to the convenience, allowing guests to stay connected throughout their visit.

Ready to experience the convenience and comfort of Abbey Hotel? Book your stay now!

Important information:

Please note that the full cost of the stay will be required upon check-in at the hotel.

Guests are kindly requested to provide an estimated arrival time when booking or by contacting the hotel prior to arrival. A late check-in charge of GBP 30 will be applicable for check-ins after 11:30 PM.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHA

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.2
Based on 884 reviews
Cleanliness: 5.13
Service: 8.1
Location: 9.14
Room Quality: 6.09
Amenities: 7.12
Value for Money: 7.58
Food and Beverage: 7.13
Overall Experience: 7.3
S
selkirk • couple • gb
10
2026-07-04 • via Nuitee
L
Lisa • solo_traveller • gb
8
Great for regular work stays
Pros:

I stay here regularly - it's super clean and the staff are lovely.

Cons:

If you've got people in a room above you there is quite a bit of noise when they move around

2026-07-02 • via Nuitee
M
mohamed • couple • se
9
2026-06-30 • via Nuitee
C
Carlos • family_with_children • es
8
2026-06-30 • via Nuitee
K
Kirsi • solo_traveller • fi
8
It was fine
Pros:

Good location, rooms ok.

Cons:

Staff was nowhere to be found after check-in.

2026-06-29 • via Nuitee
D
Darren • solo_traveller • gb
3
Pros:

Not much really

Cons:

Our room was double booked and we returned to find someone in our room.

2026-06-29 • via Nuitee
J
Julia • couple • pl
3
2026-06-28 • via Nuitee
F
Francesco • solo_traveller • it
6
2026-06-28 • via Nuitee
S
sarah • solo_traveller • gb
5
Took me by surprise
Pros:

The location was brilliant, so close to a few tube stations. Next to Westfield, TV studios etc
The room was in the basement which I think made it a little cooler in the heatwave. I like that the room had windows so that it felt like you weren't in the basement.

Cons:

The facilities were old, the place seemed dated and unloved. The shower was taped up. The hairdryer worked for a minute then wouldn't work again. The usb plugs didn't work. There was a random shortbread biscuit on the wardrobe shelf. We had a pet spider in the bathroom. The bed sheet seemed just a little too small for the bed, so when I rolled over the sheet was no longer tucked. The room was very cosy.

2026-06-28 • via Nuitee
G
G1P087 • solo_traveller • it
7
Pros:

La posizione perfetta per visitare Londra. A 200mt da Shepherd's Bush Market e 500mt da Shepherd's Bush. Praticamente due linee della metro diverse che vi porteranno ovunque. Da non sottovalutare l'importanza della fermata del Bus sotto l'hotel. Ottimo Westfield praticamente difronte l'albergo.

Cons:

Struttura ormai datata e vecchia. Solita moquette anglosassone da paura. Le chiavi per l'ingresso spesso non funzionavano. Caldo infernale e solo un piccolo ventilatore (dimenticate l'aria condizionata). Camera piccolissima e bagno pieno di umidità. Nel complesso sempre molto sporco. Avevo chiesto un letto matrimoniale nel momento della prenotazione e sono arrivati due letti singoli. Nessuna colazione o bar convenzionati.

2026-06-27 • via Nuitee
R
Rickie • couple • gb
4
Pros:

Friendly staff, great location

Cons:

Very outdated, rusty bathroom facilities, no air conditioning, doors not very secure. Uneven stairs

2026-06-25 • via Nuitee
M
Mariu86 • solo_traveller • es
6
Hotel viejo y sucio, para 2 noches como mucho
Pros:

La conexión en transporte público (varias líneas de bus y metro), el centro comercial gigante en frente del hotel.

Cons:

Caro para las instalaciones que tenía. El hotel en sí es una casa vieja típica de Londres: las habitaciones tienen lo mínimo: la señal wifi mala apenas llegaba a la habitación, no hay mini-nevera en ella, las almohadas son muy finas, las toallas raídas y viejas, en el baño hay dispensador de jabón en lavabo y ducha pero tiene pinta de ser el mismo jabón neutro para todo (no esperes lujos). El suelo del hotel CRUJE en cualquier sitio, se oye hasta roncar en el piso de abajo. En general todo tiene un aspecto viejo y destartalado. Si es para 2-3 noches, es mínimamente aceptable.

2026-06-23 • via Nuitee
N
Niamh • extended_group • ie
2
Good location but mouldy bathroom
Pros:

Location was good. Close to the underground and directly across from the Westfield

Cons:

Bathroom had black mould all over the ceiling.

2026-06-21 • via Nuitee
G
Gómez Iiturria • extended_group • es
10
2026-06-21 • via Nuitee
M
Martijn • couple • nl
5
It would be good if it kept clean on daily basis
Pros:

Location, clean room at arrival

Cons:

No effort was taken to keep it clean during the stay 4 days). No ambiance

2026-06-20 • via Nuitee
S
Sandbakken • couple • no
8
Hyggelig folk, godt nok for å sove, men lav standard
Pros:

Beliggenheten har super fordi det ligger rett ved westfield.

Cons:

Lav standard

2026-06-19 • via Nuitee
A
Angie • solo_traveller • gb
6
Cons:

Very noisy. Could hear people talking and laughing in the room next door, it sounded like they were in my room. Windows were closed but woke up because of sounding traffic out front early in the morning

2026-06-18 • via Nuitee
J
Jake Packer • extended_group • gb
8
Very reasonably priced, good location stop for a concert - basic but had everything you need
Pros:

Great location for westfield and stop for a concert at wembley. Lots of restaurants and shops nearby - Tube stop just down the road. Standard/basic room but had everything you need when you are just stopping for one night for a concert.

2026-06-15 • via Nuitee
N
nick • solo_traveller • gb
10
Charming, Quirky, Clean and Comfortable stay at very fair price. Great Staff !!!
Pros:

My flight came late yet the staff were happy to let me in very early hours in the morning. It is a family run hotel with some cute quirks but add to it's charm. Location is great and so the proximity to specific amenities. The staff were very considerate and helpful. Despite the room been small the staff worked hard to make it comfortable and great for rest and work. Thank you all

Cons:

Struggle to find something to say. One can be picky but for the price, location and the provided amenities would say it is on balance a very fair hotel

2026-06-12 • via Nuitee
J
James • couple • gb
9
Pros:

Great for the price… no complaints. It’s no frills but everything worked as expected.

2026-06-11 • via Nuitee