Best Western Chiswick Palace & Suites London

Hotels
•
Best Western
8.2 (3652 reviews)
73 Chiswick High Road , London , gb

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Cons:
Noisy neighbors
Limited breakfast options
Outdated rooms

Categories

Cleanliness
7.84
Some reviews indicate cleanliness issues, especially with the basement room.
Service
9.31
Staff were frequently mentioned as friendly and helpful.
Location
9.35
Many reviews highlight the excellent location for traveling into London.
Room Quality
7.8
While some rooms were noted as outdated or problematic, others were described as clean and beautiful.
Amenities
7.33
Limited amenities mentioned, particularly regarding the breakfast offering.
Value for Money
8.29
The value for money category is average due to mixed experiences.
Food and Beverage
6.84
Continental breakfast lacked hot options, affecting the perceived value.
Overall Experience
8.81
Overall experience was generally positive despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:28

Property Description

Modern Rooms with Free Wi-Fi
Best Western Chiswick Palace offers elegant modern rooms with complimentary Wi-Fi, providing a comfortable stay for our guests. The private modern bathrooms and Freeview TV in each room ensure a relaxing experience during your visit.

Convenient Location in West London
Situated in Chiswick, just a 5-minute walk from Turnham Green Underground Station, our hotel offers easy access to central London with a 20-minute tube ride. Additionally, being a short drive from Heathrow Airport and close to major motorways, Best Western Chiswick Palace is a convenient choice for travelers.

Nearby Attractions and Amenities
Explore the nearby Kew Palace, located 2.5 miles away, or take advantage of the tea/coffee facilities and hairdryer in every room. With a prime location and modern amenities, Best Western Chiswick Palace & Suites London is the perfect choice for your stay.

Important information:

There is limited parking available and on a first-come, first-serve basis. Guests can reserve a parking space for arrival, for a surcharge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 12 per day.

Location

Guest Reviews

8.2
Based on 3652 reviews
Cleanliness: 7.84
Service: 9.31
Location: 9.35
Room Quality: 7.8
Amenities: 7.33
Value for Money: 8.29
Food and Beverage: 6.84
Overall Experience: 8.81
A
Abigail • couple • gb
3
Pros:

Good location

Cons:

Building work going on. Starting at 8am everyday. Toilet was not clean when I checked in.

2026-06-20 • via Nuitee
P
Priscilla • family_with_children • us
10
2026-06-20 • via Nuitee
R
Rita • solo_traveller • ie
10
2026-06-20 • via Nuitee
6
672jamesq • Couples
10
Best Western Chiswick is The BEST IN WEST London!!!
Pros:

We had a wonderful stay at Best Western Chiswick! such a great staff! particularly the Maintenance man Antonio! As well as fantastic managers Soren, Karim and Shamir!! clean comfortable rooms, great location and most of all an attentive and friendly staff! I would highly recommend this hotel and will be back! Thank you to all the staff!!

2026-06-19 • via Tripadvisor
D
David • solo_traveller • gb
9
Friendly staff, clean hotel, modern facilities, great location.
Pros:

Staff were great, room was clean and modern, location was great.

Cons:

Phone in room to call reception. The room was very small compared to other London hotels I have stayed at.

2026-06-19 • via Nuitee
L
Lynn • couple • gb
10
Ignore the scaffolding. The inside of the hotel is tip top.
Pros:

Newly refurbished room. Good size room. Very comfortable bed. Towels and bed linen all new and good quality. Staff all friendly and professional.

Cons:

Nothing

2026-06-19 • via Nuitee
C
Carrie ann • solo_traveller • gb
9
2026-06-19 • via Nuitee
S
Sharon • solo_traveller • gb
8
Pros:

Excellent stay
The hotel is being refurbished which we appreciate can't be helped
Would have given overall stay as excellent had it not been for the slight inconvenience

Cons:

There was a lack of kitchen equipment in our flat easily remedied by a phone call to reception

2026-06-18 • via Nuitee
G
Gurpreet • solo_traveller • in
10
Pros:

The kindness 🌟 it was just exceptional and the food was just supercalifragilisticexpalidocious

Cons:

Nothing

2026-06-18 • via Nuitee
H
Helen • solo_traveller • gb
10
2026-06-16 • via Nuitee
B
Bruce • solo_traveller • gb
7
2026-06-16 • via Nuitee
M
Marie • solo_traveller • ie
9
2026-06-16 • via Nuitee
J
Jayne • couple • gb
9
Great location, friendly staff and perfect accommodation for a quick trip to London
Pros:

Great location, friendly and helpful staff. We use this hotel regularly and it’s always great.

Cons:

New rooms are great but please add a towel rail and small shelf for toiletries in the bathroom. Thanks

2026-06-15 • via Nuitee
T
TOEvans • solo_traveller • gb
8
Pros:

Good location and very nice high street.
Parking was good and safe.

2026-06-15 • via Nuitee
C
Christian • solo_traveller • ch
8
2026-06-15 • via Nuitee
D
Dilwyn • solo_traveller • gb
8
Pros:

24 hour manned reception. Very clean and comfortable.

2026-06-14 • via Nuitee
F
Francisco • family_with_children • co
10
Pros:

Desayuno excelente, personal muy amable y cordial. Habitación renovada limpia

Cons:

Nada, todos excelente.

2026-06-14 • via Nuitee
A
albert • couple • gb
10
Very happy
Pros:

Staff very helpful very clean room would definitely recommend this hotel.

Cons:

Nothing

2026-06-13 • via Nuitee
V
Victor • solo_traveller • fr
8
Pros:

Chambre très confortable et calme car donnant sur l'arrière. Le personnel très aimable. Et le parking!

Cons:

Le petit déjeuner...

2026-06-13 • via Nuitee
S
Steven • solo_traveller • gb
9
2026-06-13 • via Nuitee