Cromwell Hotel

Hotels
7.2 (2786 reviews)
141 Cromwell Road , London , gb
+44 20 7370 1222

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Luggage storage
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Convenient price
Cons:
Poor cleanliness
Unprofessional service

Categories

Cleanliness
4.03
Multiple reviews highlighted dirty rooms, unclean bathrooms, and ongoing cleanliness issues.
Service
7
There were issues with professionalism and response to complaints, indicating a below-average standard of service.
Location
9.04
Close proximity to public transport and good surroundings were consistently praised.
Room Quality
6.99
Mixed sentiments about room quality; some comments on size and setup were not favorable.
Amenities
8.02
Basic amenities present, but some aspects like cleanliness of linens detracted from the overall impression.
Value for Money
8.48
Given the location, the price is considered reasonable despite other shortcomings.
Food and Beverage
8.03
No specific comments about food and beverage services; assumed standard for hotel of this tier.
Overall Experience
6
Overall experience negatively affected by cleanliness and service issues despite location advantages.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:25

Property Description

Convenient Location in London's 'Theatreland'
Located in the heart of London's vibrant 'Theatreland', the Cromwell International Hotel offers a prime location for guests to explore the city. With a 24-hour front desk and multilingual staff, your needs are sure to be met promptly and efficiently.

Proximity to Major Attractions
Situated a short walk from renowned shopping destinations in Knightsbridge, our hotel provides easy access to iconic London landmarks. Within a 20-minute walk, guests can reach attractions such as the Science Museum, Natural History Museum, Royal Albert Hall, Hyde Park, and Olympia and Earl's Court exhibition halls.

Comfort and Convenience
At the Cromwell International Hotel, we prioritize the comfort of our guests. Enjoy the convenience of free WiFi in public areas, a lift for easy access, and a meeting room for any business needs. Book now for a memorable stay in London!

Important information:

A late check-in service is provided for a fee and is subject to availability.

Important Info: Property is under renovation from September 1st 2023 to November 30th 2023.

Please be informed that our hotel is currently undergoing renovations to enhance your overall experience. As a result, our elevator will be temporarily out of service for a brief period. We apologize for any inconvenience this may cause and kindly ask for your cooperation during this time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LHR

Location

Guest Reviews

7.2
Based on 2786 reviews
Cleanliness: 4.03
Service: 7
Location: 9.04
Room Quality: 6.99
Amenities: 8.02
Value for Money: 8.48
Food and Beverage: 8.03
Overall Experience: 6
A
arriaga • family_with_children • ar
9
Pros:

La habitación fue perfecta para 4 personas. La ubicación es muy comoda para moverse con facilidad. Super recomendable!

2026-08-15 • via Nuitee
L
Leala • couple • au
8
Lovely hotel and beautiful staff
Pros:

Very close to the train station and grocery store

Cons:

Uncomfortable bed

2026-08-15 • via Nuitee
M
Maurizio • family_with_children • it
8
Very welkoming
Pros:

I liked how the hotel was located and the staff was very helpfulness.

2026-08-15 • via Nuitee
M
Marco • couple • it
5
2026-08-15 • via Nuitee
A
Alan • couple • gb
1
2026-08-14 • via Nuitee
A
Antonio • family_with_children • it
7
2026-08-14 • via Nuitee
A
Alisson • solo_traveller • au
8
2026-08-14 • via Nuitee
B
Barbora • family_with_children • cz
7
Pros:

Location, friendly and helpful staff.

Cons:

It could be a bit cleaner - particularly the bathroom.

2026-08-13 • via Nuitee
C
Clare • solo_traveller • gb
7
2026-08-13 • via Nuitee
C
Chelleboo85 • solo_traveller • gb
8
Great base in london
Pros:

The location to get to pretty anywhere in london easily from Gloucester Road Station is excellent. There's a tesco very close which is open late which is handy. Staff were lovely, room was great except the air con wasnt very good and said they had no fans when we asked so it was very warm, the bathroom and shower were fantastic. The room was a good size and everything we needed for a base in london.

Cons:

The room was really warm in the heatwave and they didnt have a fan for us. If it wasnt a heatwave then it probably wouldnt have been so bad. The view was nothing just a wall with net over it but pigeons kept flying down by the window. Nothing too bad though

2026-08-13 • via Nuitee
S
samantha • solo_traveller • gb
6
Pros:

the rooms were clean and had everyrhing we needed

Cons:

no food/breakfast

2026-08-13 • via Nuitee
S
Soro • extended_group • it
4
Non riandrei in questo hotel
Pros:

La posizione

Cons:

Abbastanza sporca

2026-08-13 • via Nuitee
I
Ivonne • solo_traveller • mx
10
De maravilla 👌🏻
Pros:

Cerca de la estación del metro, solo caminar unos pocos pasos!

Cons:

Nos toco en la planta de abajo y no hay elevador, unas escaleras muy pequeñas y apenas podíamos bajar con las maletas🙃

2026-08-12 • via Nuitee
Z
Zenaida • extended_group • gb
10
Pros:

I really enjoyed our stay at this hotel. It was clean and the facilities were very good. The air con worked a treat as it was during the heatwave! We stayed for a concert at Tottenham stadium and it was in a very good location

2026-08-12 • via Nuitee
M
Maria Jose • solo_traveller • es
9
Mejor de lo esperado
Pros:

Donde esta ubicado y la amplitud de la habitación.

Cons:

El ruido de la calle, pero no es culpa del hotel, aunque podrían aislar mejor las ventanas

2026-08-12 • via Nuitee
S
Shandra • solo_traveller • es
7
Pros:

La habitación de dos pisos es amplia y muy confortable.

Cons:

La limpieza no era diaria o al menos no era efectiva.

2026-08-12 • via Nuitee
E
EZIO • solo_traveller • it
9
Posizione eccellente e camera comoda per una persona.
Pros:

La posizione eccezionale e lo staff molto cordiale

Cons:

Un mini frigo in camera sarebbe ottimo

2026-08-12 • via Nuitee
M
Merve Suay • family_with_children • tr
5
Personel ve lokasyon çok iyi ama odalar eski ve pek hijyenik değil. Fiyat performans oteli.
2026-08-12 • via Nuitee
K
Kim • family_with_children • gb
8
Great overnight stay,great location
Pros:

Great location

Cons:

Nothing

2026-08-11 • via Nuitee
A
angelika • solo_traveller • de
5
Ich schreibe nie . Hier tue ich es, weil die Zimmer in krassem Gegensatz zum Foto des Hauses stehen
Pros:

Das Personal war überaus freundlich. Das Bett war genauso, wie es gut für mich ist. Es war sehr ruhig. Die Lage war zentral und schön. Das Haus sieht von außen sehr präsentabel aus.

Cons:

Das Zimmer hatte ungefähr vier Quadratmeter. Es war wirklich winzig. Außer einem Bett und zwei Kleiderbügeln passte nichts rein. Es ging auf einen dunklen Schacht hinaus. Der ehemalige Frühstücksraum war steril.

2026-08-11 • via Nuitee