Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Express check-in/check-out
Non-smoking throughout
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Good location
Comfortable bed
Cons:
Dirty rooms
Poor service
Not as advertised
Lack of amenities

Categories

Cleanliness
5.76
Numerous complaints about dirty rooms and inadequate cleaning.
Service
8.73
Limited staff availability and responsiveness to issues.
Location
10
Positive mentions of the good location in multiple reviews.
Room Quality
6.27
Complaints about separate toilets, lack of amenities, and poor room conditions.
Amenities
6.22
Lack of advertised amenities and poor bathroom facilities.
Value for Money
7.25
Overall feeling that the hotel did not provide value for what was charged.
Food and Beverage
9.81
Not mentioned in the reviews; assumed standard quality for this hotel tier.
Overall Experience
6.76
General dissatisfaction and disappointment expressed in multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:21

Property Description

Modern Rooms with Convenient Location
Located just a 5-minute walk from Marble Arch Tube Station, Griffin House Hotel offers modern rooms with satellite LCD TV. Wi-Fi is available throughout the hotel, ensuring you stay connected during your visit.

Prime Accessibility to Key Locations
Within a 10-minute walk from Paddington Station, with trains to Heathrow Airport taking only 20 minutes, Griffin House Hotel is a convenient choice. Explore Hyde Park just a 5-minute walk away, and indulge in shopping at Oxford Street, also just 5 minutes away.

Comfort and Convenience
The Chapter - Griffin House Hotel features bedrooms with modern decor and convenient ironing facilities. Relax in the en suite bathrooms equipped with a hairdryer, adding to your comfort during your stay.

Book your stay at Griffin House Hotel now for a memorable experience!

Important information:

Please note that this hotel has no elevator.

Special requests are not guaranteed until confirmed by the hotel. Please contact the hotel directly with any such requests.

The property cannot accept any UnionPay credit or debit cards.This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.6
Based on 1808 reviews
Cleanliness: 5.76
Service: 8.73
Location: 10
Room Quality: 6.27
Amenities: 6.22
Value for Money: 7.25
Food and Beverage: 9.81
Overall Experience: 6.76
T
tom • solo_traveller • gb
1
Pros:

Location was ok.

Cons:

Room was extremely hot. Fan didnt barely work. Extremely loud from street noises. Because of this hardly slept

2026-07-25 • via Nuitee
T
Teresa • solo_traveller • es
6
Aceptable
Pros:

Situació,barrí tranquil,

Cons:

Habitació petita,teniem tv.pero no funcionaba,vam enviar un missatge i ens van dir que u arreclarien pero no ho van fer,lavabos molt petits,podría estar la ducha i ventiladors mes nets

2026-07-25 • via Nuitee
H
Hilde • family_with_children • no
6
Super location.
Pros:

Great location. The apartment was ideal for our family of four. Good cafes nearby for breakfest.

Cons:

The sound insulation was poor, and there was almost as much noise with the windows closed as with them open. Fortunately, the area was fairly quiet at night.

The air conditioning leaked water.

The apartment is quite worn, but it was good enough for the price by London standards.

2026-07-25 • via Nuitee
N
NAVONIL • family_with_children • ae
7
2026-07-24 • via Nuitee
D
David • solo_traveller • gb
7
Great value for money everything considered.
Pros:

All staff were great. The Ukrainian man who checked me in and also the check out lady. Very friendly and helpful.

2026-07-24 • via Nuitee
H
Heidi Palmer • family_with_children • gb
8
Good clean staff were helpful
Pros:

Clean tidy and comfortable room was hot so fan provided helped.

Cons:

The blind didn’t close all the way

2026-07-23 • via Nuitee
A
Abiodun Funsho • solo_traveller • gb
10
Pros:

Good environment
Staff's are friendly

2026-07-22 • via Nuitee
A
Alex • family_with_children • nl
8
2026-07-21 • via Nuitee
F
Fox • couple • gb
8
2026-07-20 • via Nuitee
Y
Yasemin Maria • solo_traveller • no
1
Stay away!
Cons:

Nothing was like the description or photos! The hotel didnt have a reception and breakfast. Got a roof top room without toilet! Stay away!!

2026-07-19 • via Nuitee
T
Tracey • family_with_children • gb
5
Central location but very basic!
Pros:

Location was perfect for being near an event at hyde park. Staff were very friendly & polite. Locked room for luggage storage before check in & after check out.

Cons:

We stayed in room 21 & it was very small! You had to shuffle round the end of the beds or climb over them all the time. Crumbling filler on the walls. TV wouldn't do anything & we were told no freeview, just Netflix. Then even though it said connected & sign in successful to the wifi, still said you needed to sign in. Then when we queried this, staff member said we'd have to wait for maintenance guy next day to which we explained we'd already be checked out. Was very hot, no air con. Was meant to be a fan in the room apparently but there wasn't so a staff member gave us his. Small space outside window could be made a little nicer to look at, quite scabby. Toilet was even smaller! Cracked floor tile in 3 places. When you turned tap & shower for cold you got hot & vice versa. Then sometimes it just did what it wanted. Shower was unbelievably small!

2026-07-18 • via Nuitee
B
Bobby • solo_traveller • gb
7
It’s cheap and cheerful. I’ll
Pros:

Location is great for Hyde park or Marble Arch

Cons:

Shared toilet but small shower in room - not the fault of the hotel but it was very warm and fan didn’t do much to cool down - had to sleep with window open and quite loud until quite late. Again not hotels fault.

2026-07-16 • via Nuitee
C
Cristian Parvu • extended_group • gb
10
Pros:

Very clean , quiet , and easy to acces

Cons:

My single bed had a very soft mattress , but I slept very well , no problem at all.

2026-07-16 • via Nuitee
N
Natascha • solo_traveller • be
7
Pros:

The staff was very friendly.

Cons:

I couldn't open the window, because it was broken.

2026-07-15 • via Nuitee
F
frank • solo_traveller • gb
6
2026-07-15 • via Nuitee
M
Mariia • couple • gb
9
2026-07-14 • via Nuitee
E
Emma • solo_traveller • gb
9
Great location, have searched to stay again for a quick stop over.
Pros:

Clean, bright. Up in the attic but that was peaceful. Comfortable bed. Great option for a single stopover. Would go back.,

Cons:

Pretty small, sometimes uncomfortably so. The bathroom was really well done but tiny. Room door had a gap that I blocked with towels.

2026-07-13 • via Nuitee
E
Ellie • couple • gb
5
Overall the property did its job. It housed us while we stayed in London and we are greatful for that but it could have
Pros:

I liked the location

Cons:

I didn’t like that the mattress was old, some stains on the bedding, the whole house wasn’t level including the flooring and windows, marks and scuffs all over the walls, some of the interior wasn’t fully clean nor built properly.

2026-07-13 • via Nuitee
A
Alfonso • solo_traveller • es
6
2026-07-12 • via Nuitee
D
Dovile • family_with_children • lt
8
Patiko, bendra nuomonė apie viešbutį gera.
Pros:

Švaru, tvarkinga.

Cons:

Kambarys be langų, buvome tik vieną naktį, bet būnant ilgiau, būtų diskomfortiška. Manau reikėtų apie tai informuoti. Kondicionieriai karštą dieną veikia labai silpnai, buvo karšta miegoti.

2026-07-11 • via Nuitee