Best Western Citadelle

Hotels
•
Best Western
8.6 (2703 reviews)
13 rue du Général Lecourbe , Besançon , fr

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Family rooms
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Review Highlights

Pros:
Great location
Friendly staff
Good breakfast options
Cons:
Limited parking
Some noise issues
Comfort of beds could be improved

Categories

Cleanliness
8.18
Some comments regarding small rooms and odors affecting cleanliness.
Service
9.15
Exceptional service highlighted in multiple reviews.
Location
9.19
Great location mentioned consistently.
Room Quality
8.14
Concerns regarding comfort and space in rooms.
Amenities
8.67
Good breakfast options but some amenities lacking.
Value for Money
8.63
Some comments suggest it may be overpriced for the offerings.
Food and Beverage
8.18
Breakfast quality varied, with some negative feedback.
Overall Experience
8.65
Mixed reviews but a generally positive experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:09

Property Description

Historic City Center Location
The Best Western Citadelle in Besançon offers a charming stay just minutes away from the Doubs River and the Citadelle. Free Wi-Fi, Canal+ channels, and solar-heated water are just a few amenities in our air-conditioned rooms.

Delicious Breakfast Options
Start your day with a delicious breakfast served in-room or in the dining room. Room service is also available for your convenience.

Accommodation Variety
Choose from 41 rooms spread across different buildings, including options for guests with reduced mobility. Let us know your preferences, and we'll strive to make your stay memorable.

Contact us now to secure your reservation at the Best Western Citadelle for an unforgettable experience in Besançon!

Important information:

An express breakfast is available for an additional EUR 8.

Parking is available for EUR 15 per space.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MLH

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 10 per person per night when using an available cot.
    Children from 2 years old to 17 years old stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 2703 reviews
Cleanliness: 8.18
Service: 9.15
Location: 9.19
Room Quality: 8.14
Amenities: 8.67
Value for Money: 8.63
Food and Beverage: 8.18
Overall Experience: 8.65
M
Michael • couple • au
8
Great for bicycle touring
Pros:

Great location and excellent secure bicycle parking

Cons:

No mini bar in the room

2026-07-18 • via Nuitee
Y
Yildirim Y • solo_traveller • fr
7
Pros:

Emplacement, gentillesse du personnel, la décoration

Cons:

Bruyant, Place de parking très limité, serviettes pas à la hauteur de l'hôtel,, petit déjeuner bon mais pas marquant

2026-07-18 • via Nuitee
A
Alain • solo_traveller • fr
9
Pros:

Confort et emplacement

Cons:

Il manque un frigo dans la chambre

2026-07-18 • via Nuitee
U
Ulrike • couple • at
10
2026-07-18 • via Nuitee
S
Sylvie • solo_traveller • fr
8
L'établissement est entièrement climatisé. Le personnel est très professionnel.
2026-07-16 • via Nuitee
C
Clément • couple • fr
8
2026-07-16 • via Nuitee
A
Audrey • solo_traveller • fr
8
2026-07-15 • via Nuitee
V
Verena • solo_traveller • it
9
2026-07-15 • via Nuitee
I
Isabelle • couple • fr
6
Pros:

la situation géographique et la propreté et le petit déjeuner. le personnel agréable

Cons:

le manque d'insonorisation des chambres

2026-07-14 • via Nuitee
D
David • solo_traveller • fr
9
2026-07-14 • via Nuitee
I
Ian • extended_group • gb
4
THE WEBSITE IS WRONG THIS COST ME AS I HAD TO BOOK AN EXTRA ROOM. I WILL BE FOLLOWING THIS UP
Pros:

THE LADIES ON RECEPTION DID THEIR BEST TO SORT OUR PROBLEM AND THE LOCATION WAS GOOD.

Cons:

I BOOKED 2 ROOMS WITH SEPERATE BEDS, UPON ARRIVAL I WAS TOLD THIS TYPE OF ROOM DOES NOT EXCIST, THIS SEEMS TO BE A PROBLEM WITH BOOKING.COM WHICH I WILL BE TAKING UP WITH THEM AS I HAD TO PAY FOR AN EXTRA ROOM. I PRINTED MY CONFIRMATION OUT SO I HAVE PROOF OF WHAT THE WEBSITE LET ME BOOK.

2026-07-14 • via Nuitee
M
Maria del Valle • couple • fr
8
Hotel bien situado y un servicio impecable.
Pros:

La ubicacion en pleno centro es ideal

Cons:

Al principio nos dieron una habitacion que daba al patio de entrada del edificio de hotel. Habia bastante falta de intimidad pues estaba a nivel de la calle y del parking del hotel. Pedimos un cambio de habitacion y quedamos muy satisfechos con dicho cambio.

2026-07-14 • via Nuitee
P
Paul • couple • gb
4
poor ventilation to bathroom, no lift- our room 2nd floor, we are elderly, no porter or offer of hel
Pros:

no orange jiuce

Cons:

no orange jiuce

2026-07-13 • via Nuitee
S
Sebastian • family_with_children • de
9
Erholsamer Aufenthalt auf der Durchreise.
Pros:

Zentrale Lage, gute Zimmer, Parkplatz vor dem Haus (vorher reservieren)

Cons:

Nichts

2026-07-13 • via Nuitee
H
Herve • solo_traveller • ch
8
2026-07-13 • via Nuitee
M
Monika • couple • ch
8
2026-07-13 • via Nuitee
T
Thomas • couple • ch
9
2026-07-12 • via Nuitee
F
François • couple • ch
7
Professionnel, bien placé
Pros:

L’emplacement

Cons:

Un peu froid (bâtisse historique)

2026-07-12 • via Nuitee
N
Nicola • couple • gb
10
Great stay in a great area. Would return
Pros:

Great location. The parking was secure which was appreciated as we travel by motorcycle. Our room was clean and comfortable with everything we needed. Would like to thank the staff for the warm welcome and for accommodating our early arrival.

Cons:

Liked everything. It is a beautiful hotel

2026-07-12 • via Nuitee
S
Stevens • solo_traveller • gb
10
A great stay
Pros:

The staff were very helpful. The room was large and very comfortable. Thank goodness for the air con!

2026-07-12 • via Nuitee