Best Western Premier de La Poste & Spa

Hotels
•
Best Western Premier
9 (2545 reviews)
35 Rue Emile Zola , Troyes , FR
+33 3 25 73 05 05

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Clean rooms
Good breakfast
Friendly staff
Cons:
Noise from the street
Parking issues
Inconsistency in service

Categories

Cleanliness
9.25
The room was very clean and well maintained.
Service
8.75
Mixed reviews on service; some staff were friendly while others were unhelpful.
Location
9.25
The hotel is ideally located in the city center, perfect for exploring.
Room Quality
8.75
Rooms were comfortable, but some noise issues were reported.
Amenities
9.25
Amenities such as the spa and breakfast were praised, though parking was a concern.
Value for Money
8.25
While some felt the price was high for the experience, many enjoyed their stay.
Food and Beverage
9.25
Breakfast received positive feedback with a good variety.
Overall Experience
9.25
Overall positive experiences with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:58

Property Description

Historic Charm in Downtown Troyes

Unique Horse and Carriage Theme
Step into a bygone era at our Best Western Hotel, a former posting office exquisitely decorated with a horse and carriage theme. Each room is individually decorated and offers modern amenities for a comfortable stay.

Luxurious Nuxe Spa Experience
Relax and rejuvenate at our complimentary Nuxe Spa featuring a sauna, hammam, and sensory shower. Treat yourself to indulgent massages and treatments for the ultimate pampering experience.

Convenient Amenities and Services
Start your day with a delicious buffet breakfast and explore nearby restaurants in the city center. With 24-hour reception and secure parking, our hotel ensures a hassle-free stay. Book now and discover the perfect blend of history and luxury at Best Western de La Poste.

Important information:

For reservations of the junior or senior suites, please contact the hotel to confirm guest numbers.

Please note that the credit card used for the reservation must match the name on the reservation and the photo ID presented upon check-in.

Please note that the spa is open everyday from 7:30 to 22:00.

When traveling with pets, please note that an extra charge of 12 € per pet, per night appliesGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CDG

Location

Guest Reviews

9
Based on 2545 reviews
Cleanliness: 9.25
Service: 8.75
Location: 9.25
Room Quality: 8.75
Amenities: 9.25
Value for Money: 8.25
Food and Beverage: 9.25
Overall Experience: 9.25
C
Christa • solo_traveller • nl
10
Goede keuze bij bezoek aan prachtig Troyes
Pros:

Perfecte ligging tov centrum. Vriendelijke ontvangst. Fijne kamer. Fijn hotel

2026-09-16 • via Nuitee
U
Ursula • couple • ch
5
Würde ich nicht mehr buchen.
Pros:

Die Lage ist toll. Das Frühstück hat alles geboten was gewünscht wird.

Cons:

Die Klimaanlage in unserem Zimmer war defekt. Sie haben uns nach der Buchung informiert. Wir haben uns entschieden das Zimmer trotzdem zu nehmen. Als Entschädigung wurde angeboten gratis soft Drinks (Wasser, Cola, O Saft) aus der Mini Bar!! Das ist äusserst knausrig, ein gratis Drink an der Bar wäre das mindeste gewesen. Der Gang (Teppiche) und auch im Zimmer macht eher einen schmuddeligen Eindruck.

2026-09-16 • via Nuitee
V
Vilk • couple • ca
9
Best location imaginable to visit old town Troyes, bar none. :)
Pros:

Best location imaginable to visit old town Troyes, bar none. :)

2026-09-15 • via Nuitee
D
Don • couple • gb
9
Perfect location with clean and comfortable well fitted-out rooms.
Pros:

Room was comfortable, clean and had very recently been refurbished. Perfect location for walking to all areas of the old town. Staff friendly and helpful.

Cons:

Our room was on the side facing a main street which got noisy early in the morning - ask for a room overlooking the front of the hotel where the street is mainly pedestrianised.

2026-09-14 • via Nuitee
M
Michael • couple • de
10
2026-09-11 • via Nuitee
J
Julie • couple • gb
8
2026-09-10 • via Nuitee
S
Sibelle • couple • nl
8
Prima hotel.
Pros:

Fijn in het centrum met een eigen parkeergarage vlak om de hoek. Dat is de 12 euro meer dan waard.

Cons:

Helaas was airco in het hel pand kapot! Beetje jammer dat daar geen enige compensatie voor was.

2026-09-09 • via Nuitee
L
Laura • family_with_children • de
8
Alles in allem hat uns der Aufenthalt gut gefallen.
Pros:

Lage und Zimmergröße waren sehr gut, das Bett gemütlich, Badezimmer neu. Personal sehr zuvorkommend und freundlich. Das alte Haus hat Charme und die Bar ist toll.

Cons:

Leider wurde uns bei Einchecken mitgeteilt, dass die Klimaanlage nicht funktioniert, wir dafür die alkoholfreien Getränke aus der Minibar trinken können. An dem Tag war es sehr heiß, wir haben mit offenen Fenstern geschlafen, das war leider sehr hell und laut. Ein Rabatt hätte uns mehr gebracht als die Getränke, schade.

2026-09-08 • via Nuitee
L
laetitia • solo_traveller • fr
9
Super hôtel
Pros:

Super emplacement au centre ville.
Chambre très bien insonorisée.
Parking public à proximité.
Personnel très gentil.
Petit déjeuner très copieux et délicieux.
Nous n'avons pas eu le temps de profiter du spa, ça sera pour la prochaine fois !

Cons:

Rien à signaler

2026-09-08 • via Nuitee
S
sarah • couple • gb
8
Very well
Pros:

Excellent location just accross from
The main square and the pedestrian streets with restaurants and shops. Secure parking 3 mins walk with code sent to us in advance to access the garage. We were the last to arrive and the space was tight but we managed!!

Cons:

Nothing

2026-09-08 • via Nuitee
T
Trung • solo_traveller • ch
10
Pause gourmande
Pros:

Une étape historique et gustative parfaite pour une pause avant de rejoindre le nord.
Emplacement idéale pour une incursion dans le cœur de la ville.

Cons:

Tout était parfait. Ne changez rien.

2026-09-08 • via Nuitee
C
cristina • extended_group • it
10
Soggiorno perfetto
Pros:

Hotel comodissimo, in pieno centro
Parcheggio riservato, prenotabile e molto comodo
Colazione soddisfacente e con prodotti di qualità

2026-09-07 • via Nuitee
G
Gloria • solo_traveller • gb
7
Pros:

Location was fantastic and the hotel was good, decent size room and bathroom and it was very clean

Cons:

Some of the staff weren't particularly helpful or welcoming. This was in particular the men on reception, whereas when there was a girl she was great.

2026-09-07 • via Nuitee
R
Raphaël • couple • fr
7
Pros:

Très bon petit déjeuner copieux et bon le bruit de la rue car les fenêtres ne sont pas très performante phonique

2026-09-06 • via Nuitee
P
Pepe • solo_traveller • es
7
2026-09-06 • via Nuitee
P
Patrizia • family_with_children • it
9
Pros:

Questa struttura ci accolti con un ambiente molto curato nel pieno centro di Troyes. Stanze e bagni comodi e spaziosi. Colazione molto apprezzata. Abbiamo potuto godere anche della SPA, che offre trattamenti e servizi di ottimo livello.

2026-09-06 • via Nuitee
M
Michelle • solo_traveller • gb
9
Pros:

Great customer service. Friendly staff and a location right in the middle of the town.
Comfy spacious room, lovely stay.

Cons:

Having to pay for parking on top is a little disappointing especially at 12 euros a night.
The spa was restricted to only use between 8-9pm which was a bit frustrating.

2026-09-05 • via Nuitee
A
Andreas • couple • de
5
Gute gelegenes Hotel in altem Gebäude
Pros:

Sehr freundliches Personal, Lage top

Cons:

Aufbau des Hotels, schmale und sehr dunkle Flure, überall Teppichboden, der nicht richtig gesaugt war. Sofa im Zimmer aus synthetischem Plastikmaterial, lädt nicht zum Verweilen ein. Duschfugen alle kaputt.

2026-09-05 • via Nuitee
L
Lindell • couple • gb
9
2026-09-05 • via Nuitee
A
Andrea • family_with_children • at
8
2026-09-03 • via Nuitee