Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Clean rooms
Comfortable beds
Cons:
Breakfast needs improvement
Occasional noise from surroundings

Categories

Cleanliness
9.06
Exceptional cleanliness noted across multiple reviews.
Service
9.53
Staff received numerous compliments for their friendliness and helpfulness.
Location
9.07
Excellent central location mentioned in several reviews.
Room Quality
9.22
Rooms are described as spacious and comfortable with good amenities.
Amenities
9.05
Great amenities including comfortable beds and a good breakfast.
Value for Money
9.21
Considered very good value for what is offered.
Food and Beverage
8.56
Breakfast variety was appreciated but noted as needing improvement.
Overall Experience
9.13
Overall experience based on satisfaction with stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 11:49

Property Description

Central Location and Exploration
Located just 100 meters from the city center, Kastro Hotel is the perfect base for discovering the ancient sites of Heraklion.

Modern and Comfortable Rooms
Experience comfort in our spacious, air-conditioned rooms adorned with elegant wallpapers, draped curtains, and modern amenities including LCD TV and mini fridge.

Convenient Amenities and Services
Enjoy a complimentary buffet breakfast, 24-hour bar, room service, and free internet access. Our reception desk is always open to assist with travel inquiries and car rentals.

Book your stay at Kastro Hotel now to experience the perfect blend of comfort and convenience during your exploration of Heraklion's treasures.

Important information:

Please note that City Center parking is 82 feet from Kastro Hotel and the cost per day is EUR 12.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HER

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs EUR 8 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.1
Based on 2918 reviews
Cleanliness: 9.06
Service: 9.53
Location: 9.07
Room Quality: 9.22
Amenities: 9.05
Value for Money: 9.21
Food and Beverage: 8.56
Overall Experience: 9.13
C
carole solo_traveller fr
9
Pros:

A deux pas du centre

2026-06-13 via Nuitee
F
Federica solo_traveller it
10
Pros:

Posizione centrale, pulizia, colazione a buffet

Cons:

--

2026-06-13 via Nuitee
T
Tiziana couple it
10
Una notte appena arrivati a Creta !
Pros:

Ottima colazione con vasta scelta di dolce e salato!
Camera spaziosa e nuova !Perfetta

2026-06-13 via Nuitee
T
Tamara De Los Angeles solo_traveller us
10
Pros:

The hotel itself, the staff, the location, and the hearty breakfast were amazing! Everything is so close to the sites, beaches, shopping, and there are a plethora of delicious dining options nearby.

Cons:

I think the bathrooms could be cleaner. The showers do have some spots of mold. There are also spots of lime and rust that if not cleaned off properly, will just continue to layer and get worse.

2026-06-13 via Nuitee
C
CYNTHIA DAVIS couple us
5
OK place but not a 4 star property...
Pros:

Location.
It was just what we wanted. We had a rent car to return and it was pretty hard to get to the hotel in the rent car and get our luggage to the lobby. No parking in front and a very narrow (like many other places in Greece). Once we got rid of the car, the location was great to walk to the exceptional archeological museum.

Cons:

Too hot in our room!

The A/C didn't cool off the room and the front desk said that's how it works. :(

And we were told that breakfast was at 7:30. We were surprised to see people eating and drinking coffee when we went to the lobby at 7:10am for our airport taxi.

2026-06-12 via Nuitee
P
Paul couple fr
8
Hôtel très confortable et extrêmement bien situé dans le centre d'Héraklion.
Pros:

Hôtel très confortable et extrêmement bien situé dans le centre d'Héraklion.

2026-06-12 via Nuitee
M
mauricio solo_traveller br
10
Pros:

A localização foi primorosa, bem próxima do aeroporto, para quem chega tarde em heráclion.
O café da manhã bem servido com várias opções.
Tem uma taverna em frente ao hotel com várias opções muito boa.

Cons:

Estacionamento, para quem vem de carro, perto do hotel, é uma missão quase impossível
Heraclion não é para amadores. Quem ali chega vindo de ilhas menores da Grécia toma um susto .

2026-06-12 via Nuitee
A
Alex solo_traveller de
9
Top Hotel in top Lage
Pros:

Super Frühstück und tolles Zimmer. Selten so hochwertige Handtücher in Hotels gehabt.

2026-06-12 via Nuitee
K
krits solo_traveller gr
9
2026-06-12 via Nuitee
A
Andrea5429 solo_traveller it
9
2026-06-12 via Nuitee
V
Valerie couple fr
8
Pros:

Bien situé à côté d’un parking sécurisé. On peut ensuite visiter Heraklion à pied . Restaurants et port à proximité . Clim agréable et personnel très pro

2026-06-11 via Nuitee
T
TISSERAND solo_traveller fr
8
Bien
Pros:

L'emplacement pour un accès à la ville, la terrasse, la chambre

Cons:

Pas évident de trouver un parking

2026-06-10 via Nuitee
P
Petra solo_traveller fr
9
2026-06-10 via Nuitee
C
courvoisier solo_traveller fr
10
Super hôtel, pas mal placé, moderne
Pros:

La chambre, salle d’eau, petit déjeuner

Cons:

La vue

2026-06-10 via Nuitee
Éric couple fr
9
Très bon séjour - Hotel très confortable et très bien situé
Pros:

Sa situation géographique centrale -

Cons:

Parfait

2026-06-10 via Nuitee
G
giuseppe couple it
9
2026-06-10 via Nuitee
O
Oddvar solo_traveller no
7
Helt greit opphold
Pros:

Sentralt og komfortabelt

Cons:

Noen utfordringer med korte strømavbrudd og wifi brudd under mitt siste besøk. Jeg våknet også flere ganger om natten siden aircon hadde slått seg av. Under mitt første opphold for noen dager siden, var dette ikke noe problem.

2026-06-10 via Nuitee
R
Roberto couple it
10
Pros:

La gentilezza e la disponibilità del personale sono stati insuperabili. Pulito e ben curato.

Cons:

Purtroppo mancavano, o non li abbiamo notati, dispositivi per il superamento delle barriere architettoniche all'ingresso.

2026-06-09 via Nuitee
L
Lynda couple be
8
We were treated like princesses 👸
Pros:

Great localization, good communication with the staff

Cons:

Nothing

2026-06-09 via Nuitee
L
Lucie couple fr
10
Super !
Pros:

L’emplacement était top. À quelques mètres de la mer, dans le bas de la ville. Proche du musée historique de la Crète. Personnel très agréable. Petit-déjeuner copieux avec du choix. Rooftop très agréable aussi !

2026-06-09 via Nuitee