Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Excellent food quality
Cons:
Minor issues with room amenities
Distance from the old town

Categories

Cleanliness
9.21
Food and drinks were great. Everything was clean.
Service
9.18
Staff members were attentive, cheerful, and incredibly welcoming.
Location
9.22
Great location close to the beach and Rethymno town.
Room Quality
8.67
Rooms were spacious, well-designed, and comfortable.
Amenities
8.7
The indoor heated pool was excellent, and the breakfast buffet was stellar.
Value for Money
8.66
Overall value was good, though some minor improvements could be made.
Food and Beverage
9.21
Breakfast buffet and meals were varied and delicious.
Overall Experience
9.18
A perfect stay with great memories and a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:36

Property Description

Welcome to our 4-star hotel, just minutes away from the old town of Rethymno and a stone's throw from the sandy beach.

Luxurious Pool Area: Enjoy a relaxing day by our inviting pool, perfect for soaking up the Mediterranean sun and unwinding with a refreshing swim.

Exquisite Dining Experience: Indulge in a culinary journey at our on-site restaurant, where our talented chefs prepare delectable dishes that will tantalize your taste buds.

Prime Location: With the old town and beach within easy reach, you can explore the charm of Rethymno or simply bask in the sun without a care in the world.

Book now to experience the perfect blend of luxury, convenience, and relaxation at our hotel.

Important information:

Please note that group bookings of 5 rooms or more need a deposit of 30% to secure the reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HER

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 8 per day.

Location

Guest Reviews

9
Based on 1081 reviews
Cleanliness: 9.21
Service: 9.18
Location: 9.22
Room Quality: 8.67
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 9.21
Overall Experience: 9.18
T
Tamara • couple • nl
9
Top verblijf!
Pros:

Zeer vriendelijk personeel. Mooie locatie. Schoon, mooi en lekker eten.

Cons:

Geen minpunten.

2026-05-30 • via Nuitee
J
Jurgen • solo_traveller • be
9
Pros:

Mooie kamer, heel vriendelijk personeel

Cons:

Wat lawaai van de straat

2026-05-29 • via Nuitee
Βασιλης • solo_traveller • gr
10
Pros:

ΥΠΕΡΟΧΗ ΠΑΝΕΜΟΡΦΗ ΠΟΛΗ. ΕΞΑΙΡΕΤΙΚΟ ΞΕΝΟΔΟΧΕΙΟ. ΥΠΕΡΟΧΟ ΠΡΩΙΝΟ , ΔΩΜΑΤΙΑ, ΕΞΩΤΕΡΙΚΟΣ ΧΩΡΟΣ, ΠΙΣΙΝΑ ΚΤΛ ΚΤΛ ΠΕΡΑΣΑΜΕ ΥΠΕΡΟΧΑ ΚΑΙ ΕΥΧΑΡΙΣΤΟΥΜΕ ΠΟΛΥ!!!!

Cons:

ΑΠΛΗ ΑΠΟΡΙΑ Κ ΔΙΑΠΙΣΤΩΣΗ... ΠΟΥ ΔΕΝ ΜΟΥ ΕΧΕΙ ΑΠΑΝΤΗΘΕΙ ΑΚΟΜΑ.

ΓΙΑΤΙ ΣΤΑΠΕΡΙΣΣΟΤΕΡΑ ΚΑΛΑ ΞΕΝΟΔΟΧΕΙΑ ΜΕ ΠΟΛΛΑ ΑΣΤΕΡΑΚΙΑ , ΔΕ ΘΑ ΠΩ ΟΛΑ, ΔΕΝ ΕΧΟΥΝ ΣΙΤΕΣ ΤΑ ΠΑΡΑΘΥΡΑ...???? ΕΠΙΣΗΣ , ΕΝΩ ΚΑΠΟΙΑ ΕΧΟΥΝ ΔΩΣΕΙ ΑΤΕΛΕΙΩΤΑ ΕΥΡΩ ΣΕ ΑΝΑΚΑΙΝΙΣΕΙΣ, ΓΙΑΤΙ ΔΕΝ ΕΧΟΥΝ ΑΛΛΑΞΕΙ ΤΑ ΚΟΥΦΩΜΑΤΑ ΣΤΙΣ ΜΠΑΛΚΟΝΟΠΟΡΤΕΣ..???ΜΕΣΑ ΤΟ ΔΩΜΑΤΙΟ ΥΠΕΡΛΟΥΞ Κ ΤΑ ΚΟΥΦΩΜΑΤΑ ΞΥΛΙΝΑ ΠΧ ΤΟΥ 1980. ΑΥΤΟ ΠΧ ΠΟΥ ΜΕΙΝΑΜΕ ΕΞΑΙΡΕΤΙΚΟ ΔΩΜΑΤΙΟ, ΣΤΡΩΜΑ , ΜΠΑΝΙΟ , ΕΞΩΤΕΡΙΚΟΣ ΧΩΡΟΣ, ΠΙΣΙΝΑ ΚΤΛ ΚΤΛ ΟΛΑ ΥΠΕΡΟΧΑ. ΟΜΩΣ ΕΠΕΙΔΗ ΕΙΜΑΣΤΕ ΕΛΛΑΔΑ Κ ΥΠΑΡΧΟΥΝ ΕΝΤΟΜΑ... ΓΙΑΤΙ ΟΧΙ ΣΙΤΕς??? ΓΙΑ ΝΑ ΕΧΕΙΣ ΑΝΟΙΧΤΗ Κ ΤΗΝ ΜΠΑΛΚΟΝΟΠΟΡΤΑ.

2026-05-28 • via Nuitee
S
Sarah • couple • gb
10
2026-05-26 • via Nuitee
A
Anne • couple • fr
8
Pros:

Hotel très agréable avec la piscine, les repas étaient de bonne qualité quoique onéreux

Cons:

Il manquait dans la chambre une information sur le code wifi et aussi les heures de départ

2026-05-26 • via Nuitee
F
FABIENNE • solo_traveller • ch
6
Oui pour l’emplacement
Pros:

le lobby et la piscine

Cons:

Le buffet
Le SPA
L’absence de parking
Une femme de ménage qui s’est imposée sans attendre pour faire le menage
Le depart lors duquel on nous a laissé nous débrouiller avec nos bagages

2026-05-25 • via Nuitee
H
Hanan • family_with_children • fr
8
2026-05-24 • via Nuitee
E
Emma • solo_traveller • de
7
2026-05-24 • via Nuitee
L
Luc • family_with_children • nl
10
Perfect!
Pros:

Alles was top! dit hotel overtrof al onze verwachtingen. Het personeel is echt fantastisch, super vriendelijk en behulpzaam. Faciliteiten ook top. Ik had bij de boeking niet door dat er ook een binnenzwembad was en een play area voor de kids. Parkeren was ook easy.

Cons:

Niets.

2026-05-18 • via Nuitee
C
ChrisO664 • Couples • Chapeltown, Somerset, England
10
Should be a five star hotel not 4
Pros:

A truly fantastic stay at Theartemis Palace Hotel in beautiful Rethymnon.

This hotel absolutely deserves special recognition for the incredible team who made our holiday so memorable. A huge thank you to Eleni in Guest Relations who was simply amazing throughout our stay — professional, friendly and always happy to help with anything we needed.

The breakfast staff worked incredibly hard every single morning and always did so with a smile, creating such a welcoming atmosphere to start the day. Special thanks also to Jessica in the bar who was fantastic throughout our stay and helped make the evenings so enjoyable with her friendly service and warm personality.

A big thank you as well to Leonidas and Nancy on reception who were both exceptional — always welcoming, professional and incredibly helpful whenever we needed assistance or advice. And of course, special mention to Lefteris the concierge whose local knowledge, friendliness and attention to detail really added something special to the whole experience.

The entire team genuinely made us feel valued as guests and all played a huge part in making this such a wonderful holiday.

Our room was excellent with both pool and sea views, immaculately clean and very comfortable. The location of the hotel is perfect — literally two minutes from the beach and within easy walking distance of the beautiful old town and harbour area of Rethymnon.

The facilities throughout the hotel were outstanding. The grounds were immaculate at all times, the main pools were excellent and the additional pool area in the other block was a fantastic extra space to relax. The indoor pool and fitness room were also a great addition and showed the quality of the hotel overall.

Honestly, this hotel should be rated as a five-star property based on the service, facilities and overall guest experience.

Thank you once again to everyone at Theartemis Palace Hotel for such an unforgettable stay in Crete. Hopefully we’ll be back again very soon!

2026-05-13 • via Tripadvisor
J
Jonathan • family_with_children • ch
7
okay, but not more
Pros:

mostly friendly staff, secure parking and the location.

Cons:

our arrival experience was very disapointing. the check-in was quite ackward as we asked for access to the parking they first said there is no space left and we should park the car somewhere at the street. we insisted that we need parking and somehow they had space for us. as arrived at the parking lot there was plenty of space. no welcome drink was offered to us, but to other guests.
the cleanliness was not impeccable, we found hair in the bath room which can be overlooked by housekeeping staff, but not by the housekeeper supervisor. for a hotel of such standard a bit disapointing.

2026-05-12 • via Nuitee
R
Roam27637010673 • Couples • Newcastle upon Tyne, Tyne and Wear, England
10
An amazing hotel who go above and beyond
Pros:

Theartemis Palace is an exceptional hotel from the amenities to the staff! We stayed here before our wedding in May 2026, I had been emailing one of the guest managers prior to our visit and she met us at reception when we arrived and made us feel so at ease and welcome. They assisted me with getting my wedding dress pressed before my big day and even gave us champagne on our wedding night. They really went above and beyond to make our stay special!

Not only were the staff exceptional but the breakfast, cleanliness and hotel amenities were 5 star as well!

2026-05-11 • via Tripadvisor
R
Ryan • couple • gb
10
Amazing
Pros:

We were staying here while getting married at the nearby Agreco Farm, and the staff couldnt do enough for us and our wedding party/guests. Nothing was too much trouble.

Cons:

Everything was perfect

2026-05-11 • via Nuitee
J
Johanna • family_with_children • fi
10
2026-05-11 • via Nuitee
T
TerenceGB • Family • Watford, Hertfordshire, England
10
Great Easter break.
Pros:

We had a lovely Easter week at Theartemis Palace.
Staff were very friendly and helpful. Rooms kept nice and clean.
We also enjoyed the food and calm atmosphere. I enjoyed the refreshing dips in the pool. Rythmonon has a lot to offer.
I would stay here again.

2026-05-10 • via Tripadvisor
J
jennarF8908ZX • Friends getaway
10
5/5
Pros:

Everything was great! The staff, pool, food and the vibe.

2026-05-10 • via Tripadvisor
K
Kesti • solo_traveller • fi
9
Pros:

Ruoka oli hyvää, uima-altaat oli lapsille sopivia. Henkilökunta oli ystävällistä.

Cons:

Kuntosali olisi voinut olla vähän parempi. Tyyny oli huono.

2026-05-10 • via Nuitee
F
Franziska • family_with_children • de
9
Sehr schönes Hotel in Strandnähe und tollem Service!
Pros:

Lage, Komfortabilität, Frühstück, Kids Club, Sauberkeit

2026-05-06 • via Nuitee
N
Nayia • family_with_children • us
8
Very accommodating staff and decent facilities.
Pros:

Very friendly and helpful staff, good breakfast and gym.

Cons:

Rooms seem a bit outdated.

2026-05-04 • via Nuitee
C
Cornelis • family_with_children • nl
8
Het was heerlijk
Pros:

Ontbijt was heel uitgebreid, personeel allemaal heel vriendelijk. Het hotel heeft een fijne spa. Het oude stadje ligt op loopafstand. Veel restaurants dichtbij het hotel.

Cons:

De kamers zijn toe aan een update

2026-05-04 • via Nuitee