OYO Townhouse New England, London Victoria

Hotels
•
OYO Rooms
7 (2851 reviews)
20 Saint George's Drive, Victoria, SW1V 4BN , London , gb

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
Non-smoking throughout
Fire extinguishers
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Small room size

Categories

Cleanliness
4.83
Multiple reviews mentioned dirty bathrooms and inadequate cleaning.
Service
8.8
Staff were described as friendly and helpful in several reviews.
Location
9.84
Consistent praise for the hotel's location close to Victoria Station.
Room Quality
5.79
Reviews noted small room sizes and issues with room conditions.
Amenities
6.32
Basic amenities reported, with complaints about lack of tea/coffee facilities.
Value for Money
6.78
Mixed feelings, with some considering it expensive for what was offered.
Food and Beverage
5.83
No breakfast options and no in-room beverage facilities.
Overall Experience
7.8
Overall mixed reviews, with a fair number of positives but significant downsides.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:20

Property Description

Convenient Location
Located just 10 minutes' walk from Victoria Rail and Coach Stations, OYO Townhouse New England offers easy access to London's top attractions such as Tate Britain Gallery, Buckingham Palace, and Westminster Abbey.

Comfortable Accommodation
Each room features a cozy Hypnos bed, a TV, and a work desk, providing a comfortable stay for guests. The private bathrooms with showers and available hairdryers ensure a relaxing experience.

Nearby Attractions
Explore the iconic Westminster area, home to the Houses of Parliament and Big Ben, within a 15-minute walk. Additionally, the vibrant theatres and nightlife of the West End are easily accessible via a short Tube ride from Victoria Station.

Experience the best of London at OYO Townhouse New England - book your stay now!

Important information:

The hotel does not accept American Express or Diners cards to guarantee reservations.

Please note the payment must be from the original card, and the cardholder must be present.

If you will arrive late, please email the hotel with your booking number and time of arrival. If you check-in later than 22:00 and do not advise the hotel of this prior to arrival, the hotel will charge a late check-in fee per room, per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LHR

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7
Based on 2851 reviews
Cleanliness: 4.83
Service: 8.8
Location: 9.84
Room Quality: 5.79
Amenities: 6.32
Value for Money: 6.78
Food and Beverage: 5.83
Overall Experience: 7.8
M
Mary • extended_group • us
10
Location is great and staff very friendly
Pros:

Location is unbelievable. The stuff was very helpful , I forgot my purse in my room after I checked out, I was already at the airport when I realized, they saved and help me getting back to retrieve.

Cons:

All good

2026-06-27 • via Nuitee
C
Claudia • extended_group • de
2
Kann ich nicht empfehlen
Pros:

Dicht am Busbahnhof, günstig

Cons:

Alles sehr eng und klein, enges Treppenhaus, Badezimmer und Dusche schon in die Jahre gekommen

2026-06-20 • via Nuitee
L
Lourdes • solo_traveller • es
9
2026-06-19 • via Nuitee
P
Pat • couple • gb
8
2026-06-18 • via Nuitee
P
Pavlos • couple • gb
8
2026-06-17 • via Nuitee
F
Frances Diane • couple • no
7
2026-06-16 • via Nuitee
Y
Yasmin • solo_traveller • gb
8
Good price for location
Pros:

Good location and the bed was okay. For the price it is what I expect.

Cons:

The light switch in the bathroom needs to be replaced - the string is grim.

2026-06-14 • via Nuitee
F
Farouk • couple • gb
4
2026-06-14 • via Nuitee
J
John • solo_traveller • nl
7
Goed maar niet fantasties
Pros:

De ligging is perfect. Rustige nette straat in een goede buurt. Dicht bij Victoria station.

Cons:

Geen onbijt mogelijk. Ook geen koffie of theemachine. Iets verouderd. Hele dunne kussens. En lift was kapot alle 4 dagen

2026-06-14 • via Nuitee
J
Javier • family_with_children • es
3
No volvere
Pros:

La ubicacion

Cons:

Todo,habitaciones con mobiliario viejo,el baño un desastre pequeño e incomodo y encima nada de nada para desayunar

2026-06-08 • via Nuitee
S
Silvia • couple • es
10
2026-06-07 • via Nuitee
J
Jonathan • solo_traveller • gb
9
2026-06-06 • via Nuitee
K
Kevin • couple • gi
8
2026-06-02 • via Nuitee
H
Haan • couple • nl
4
Okee, maar eigenlijk te warm met temperaturen boven de 20 graden
Pros:

Locatie was top en personeel ook.

Cons:

Te warm. Bij boven de 20 graden is het kleine kamertje eigenlijk niet te doen en veel te warm. De zon staat er vol op vanaf 11 uur tot einde dag. Geen airconditioning.
De laatste volle dag kwamen ze blijkbaar zonder communicatie onze handdoeken vervangen(wat top is) en schoonmaken (wat ook top was) maar we hadden het graag geweten ivm belangrijke en kostbare spullen die in het zicht lagen.

2026-06-01 • via Nuitee
S
sibei • couple • gb
4
Cons:

Very disappointing stay. The room was tiny, stuffy, and smelled of sewage from the bathroom. Windows don't open, and there's only one non-oscillating fan.
The service was even worse.
At checkout, we were told to store our luggage in the basement (B1). The stairwell is extremely narrow, making it very difficult to carry heavy suitcases. As two female guests, we politely asked the front desk staff for help, but he just stood there coldly stating it "wasn't his job." Extremely rude and unhelpful. Do not recommend.

2026-05-31 • via Nuitee
M
McC • solo_traveller • gb
4
Pros:

Location

Cons:

Stayed here with my daughter due to the central location. It's reasonable if you just want to sleep here. I found the room grubby and they clearly cut costs. The voiles were ripped to shreds and the radiator in the bathroom was rusted. The bathroom had a horrible sewage smell. The young man on reception on our first day 24/05 was more interested in watching his phone than providing any help. Maybe some customer service training wouldn't go amiss. Older man was very pleasant. I wouldn't stay again

2026-05-28 • via Nuitee
E
Elena • solo_traveller • gb
9
Pros:

We liked absolutely everything, everything was great, apart from not having a kettle in the room

Cons:

Lack of kettle/tea-coffee facility

2026-05-28 • via Nuitee
R
Rob • solo_traveller • gb
5
Pros:

Location

Cons:

No air con or water/ kettle in room. Very basic

2026-05-27 • via Nuitee
K
Kowalska • solo_traveller • gb
10
2026-05-27 • via Nuitee
C
Chiara • couple • it
7
Pros:

Posizione centrale,vicinissima alla fermata della metro victoria e in generale a qualsiasi mezzo di trasporto.
Ottimo prezzo per una struttura in pieno centro.

Cons:

La pulizia lascia un pò a desiderare ma per quello che l’abbiamo usata va benissimo così.

2026-05-27 • via Nuitee