OYO Townhouse New England, London Victoria

Hotels
7 (2902 reviews)
20 Saint George's Drive, Victoria, SW1V 4BN , London , GB
+44 20 3769 2574

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Luggage storage
Non-smoking throughout
Fire extinguishers
Smoke alarms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Small room size

Categories

Cleanliness
4.83
Multiple reviews mentioned dirty bathrooms and inadequate cleaning.
Service
8.8
Staff were described as friendly and helpful in several reviews.
Location
9.84
Consistent praise for the hotel's location close to Victoria Station.
Room Quality
5.79
Reviews noted small room sizes and issues with room conditions.
Amenities
6.32
Basic amenities reported, with complaints about lack of tea/coffee facilities.
Value for Money
6.78
Mixed feelings, with some considering it expensive for what was offered.
Food and Beverage
5.83
No breakfast options and no in-room beverage facilities.
Overall Experience
7.8
Overall mixed reviews, with a fair number of positives but significant downsides.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:20

Property Description

Convenient Location
Located just 10 minutes' walk from Victoria Rail and Coach Stations, OYO Townhouse New England offers easy access to London's top attractions such as Tate Britain Gallery, Buckingham Palace, and Westminster Abbey.

Comfortable Accommodation
Each room features a cozy Hypnos bed, a TV, and a work desk, providing a comfortable stay for guests. The private bathrooms with showers and available hairdryers ensure a relaxing experience.

Nearby Attractions
Explore the iconic Westminster area, home to the Houses of Parliament and Big Ben, within a 15-minute walk. Additionally, the vibrant theatres and nightlife of the West End are easily accessible via a short Tube ride from Victoria Station.

Experience the best of London at OYO Townhouse New England - book your stay now!

Important information:

The hotel does not accept American Express or Diners cards to guarantee reservations.

Please note the payment must be from the original card, and the cardholder must be present.

If you will arrive late, please email the hotel with your booking number and time of arrival. If you check-in later than 22:00 and do not advise the hotel of this prior to arrival, the hotel will charge a late check-in fee per room, per night.

The lift is currently unavailable due to major maintenance work. Guests may need to use the stairs until further notice. We apologize for the inconvenience and appreciate your understanding.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LHR

Location

Guest Reviews

7
Based on 2902 reviews
Cleanliness: 4.83
Service: 8.8
Location: 9.84
Room Quality: 5.79
Amenities: 6.32
Value for Money: 6.78
Food and Beverage: 5.83
Overall Experience: 7.8
M
Manuel • extended_group • it
6
londra
Pros:

A questo prezzo credo si faccia fatica a trovare di meglio in tutta Londra, la posizione è ottima , zona molto tranquilla vicino Victoria Station . Materasso molto comodo. Se non avete molte pretese la camera puo andar bene.

Cons:

Camera piccola con la moquette oscura,poco insonorizzata, piccolo anche il bagno, da rivedere la chiusura delle porte scorrevoli della doccia, fare qualcosa di piu per la pulizia

2026-10-16 • via Nuitee
T
Timothy • solo_traveller • gb
9
Ideal for an overnight - handy for Victoria - nice area - great value
Pros:

Perfect for my needs - one night in London for a professional engagement - straightforward clean and comfortable room in a good location. Nice to be in a hotel where I am able to open a window.

Cons:

Water pressure's a bit low when your room is right at the top.

2026-10-16 • via Nuitee
S
Schenkels • couple • nl
8
Superfijne locatie voor een schappelijke prijs. Ik voelde me een Londoner voor even. Bedankt!
Pros:

Locatie, uitzicht uit de kamer

Cons:

Lift was stuk. Er was geen lobby

2026-10-15 • via Nuitee
O
Ozan • solo_traveller • ch
5
ich hab nur geschlafen und morgen ist lauwarm bis kaltes Wasser in der Dusche
Pros:

die Lage ist super

Cons:

sehr heruntergekommene Ausstattung sehr kleines Zimmer aber wenn man es nur zum schlafen braucht ist es in Ordnung und der Lift ist defekt wahrscheinlich schon seit Ewigkeiten so wie ich in alten Kommentaren schon gelesen habe

2026-10-15 • via Nuitee
T
Tiger Raf • family_with_children • pl
6
Pros:

Location

Cons:

Few things should be repaired and fixed

2026-10-14 • via Nuitee
M
M.Y. h • solo_traveller • tw
6
2026-10-14 • via Nuitee
K
Kirsten • solo_traveller • gb
1
Terrible. Do not stay here
Cons:

Absolutely filthy, lift has been broken for the last 6 months and absolutely no offer to help with bags up the eight flights of stairs to the top floor, cleaner decided to try and get into my room at 10am and was extremely rude when I eventually opened the door. Paid best part of 200 pounds for absolute crap.

2026-10-12 • via Nuitee
C
Cortez • extended_group • ie
6
2026-10-12 • via Nuitee
B
Bugra • solo_traveller • nl
4
Pros:

Location was great. Just 6 minutes walk to Victoria Station & 20 min walk to Knightsbridge.

Cons:

Facility is old, the carpet in my room was terrible. Hotel does not have a proper reception - hotel needs immediate renovation for a little bit of more hotel look inside the rooms.

2026-10-12 • via Nuitee
S
Sonia • solo_traveller • es
10
2026-10-11 • via Nuitee
C
Claire • solo_traveller • gb
8
2026-10-10 • via Nuitee
L
Loizos • couple • gr
5
2026-10-09 • via Nuitee
S
Shreyas • solo_traveller • de
5
2026-10-09 • via Nuitee
A
Anna • couple • it
8
2026-10-08 • via Nuitee
L
Leslie Gabriela • solo_traveller • pe
1
FUE UNA PESADILLA. No se dejen guiar solo por la ubicacion
Pros:

La ubicacion es perfecta porque esta muy cerca a victoria estacion , una que conecta a la ciudad y con los aeropuertos.

Cons:

Las instalaciones fueron deficientes y peligrosas. EL ASCENSOR NO FUNCIONA y si te toca una habitacion en la última planta , nadie del personal te ayuda a subir o bajar el equipaje. Las escaleras son angostas y muy empinadas. El BAÑO PELIGROSO, la primera noche me paso que la mampara de ducha se desprendio al deslizarse lo reporte pero aun asi no nos cambiaron de habitscion o lo resolvieron por completo. Quedo desprendido y era un constante peligro bañarse ahi pensando que podia salirse y romperse. El personal es muy deficiente. Solicite tambien una plancha de ropa y nunca me la dieron, apesar de que en la descripcion de booking dice que incluye.

2026-10-08 • via Nuitee
C
Chabierski • solo_traveller • gb
6
Pros:

Town centre

Cons:

Dirty shower . Lift not working for 3 days

2026-09-19 • via Nuitee
K
Kev • solo_traveller • gb
5
Decent - but fix the lift
Pros:

Convenient

Cons:

Staff distracted by FaceTiming their friends/relatives

2026-09-18 • via Nuitee
J
Julius • family_with_children • sk
1
Cons:

TOTALNE SPIVAVA IZBA

2026-09-17 • via Nuitee
T
Tess • solo_traveller • de
5
Pros:

Das Bett war gemütlich, die Unterkunft sauber und die Lage gut. Zudem war ein angenehmer Geruch vorhanden. Handtücher und Shampoo wurden bereitgestellt.

Cons:

Das Personal war unfreundlich. Um 15 Uhr war mein Zimmer noch nicht fertig. Positiv war, dass ich mein Gepäck dort lassen konnte und die Zeit anderweitig nutzen konnte.

2026-09-17 • via Nuitee
M
Martin • solo_traveller • cz
9
2026-09-16 • via Nuitee