Hotel Benidorm East by Pierre & Vacances

Hotels
•
Pierre & Vacances Hôtel
7.3 (2661 reviews)
Calle Oslo 2 , Benidorm , es
+34965850400

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast variety
Convenient location with free shuttle
Cons:
Cleanliness issues
Maintenance problems
Rude front desk staff

Categories

Cleanliness
6.3
Rooms had issues with cleanliness and maintenance, including odors and kitchen smells.
Service
8.3
Overall service was good; however, front desk staff were rude, which negatively impacted the experience.
Location
7.8
Convenient location with nearby beach and access to free shuttle services.
Room Quality
5.8
Rooms were in poor condition with maintenance issues, affecting the overall comfort.
Amenities
7.3
Indoor pool and gym were nice, though there were some amenities like the sauna out of service.
Value for Money
8.8
The hotel offered good value, especially with services like the free bus and variety of food.
Food and Beverage
7.3
Buffet variety was good, but quality could be improved.
Overall Experience
6.8
Mixed experiences; while there were positives, issues with the rooms and service detracted from the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:19

Property Description

Luxurious Amenities and Renovated Spaces

Hotel Benidorm East by Pierre & Vacances offers a delightful stay with its indoor and outdoor pools, fitness center, and evening entertainment. The recently renovated 4-star property also features a sauna for adult guests, while children can have fun at the outdoor playground.

Convenient Services for Families and Pet Owners

Families with young children can request a baby kit with a cot and high chair. Pet owners can bring along their furry friends for a fee, with small pets under 10 kg allowed. Additionally, a free shuttle bus to the beach operates during the summer season.

Important Information and Policies

Guests should note that drinks are not included in full board and half board bookings. For group bookings or specific requests, different policies may apply. The property also pre-authorizes credit cards and requires matching guest names for payment security.

Book now for an unforgettable stay at Hotel Benidorm East by Pierre & Vacances!

Important information:

RECEPTION 24h

SERVICES:

A baby kit suitable for children under 2 years and weighing less than 15 kg, is available on request. The kit includes a cot with 1 bed sheet and a high chair for infants aged from 6 months old. Extra charges applied (from 33€).

When travelling with pets, please note that an extra charge applies: 15 EUR per pet and per day Please note that pets weighing less than 10 kg are allowed. (1 pet per room).

Daily cleaning. Bed and towel linen changed every 4 days.

OTHER:

When booking full board and half board, please note that drinks are not included.

Please note that the service charge applies to all bookings and it is not refundable.

Please note that the property reserves the right to pre-authorize credit cards prior to arrival. Credit card holder must match guest name. If you are not the owner of the credit card used to make the reservation, please contact the property in advance.

To check in, it is mandatory to present a valid, physical official identity document, such as a passport or an official national identity card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALC

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for € 9 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.3
Based on 2661 reviews
Cleanliness: 6.3
Service: 8.3
Location: 7.8
Room Quality: 5.8
Amenities: 7.3
Value for Money: 8.8
Food and Beverage: 7.3
Overall Experience: 6.8
T
Theo • couple • nl
4
Niet wat we verwacht hadden
Pros:

Vriendelijk personeel

Cons:

Zeer Engels georiënteerd en zeer luide gasten
Veel lawaai en zuipen en liggen overal te hangen
Kamers zijn oud en veel beschadigd meubilair,oude tv’s en weinig zenders ,liften zijn goor en ook is het zwembad zeer goor met vetaanslag aan de tegels en de ligbedden zijn oud en zakken door
Ook hier veel vuile vaat en plastic afval overal op de grond
Dan het ontbijt is elke dag hetzelfde met slechte bacon (aan elkaar geplakte zooi)
Nep sapjes en goedkope producten
Dan was er een algemene kluiskamer waar €4 per dag werd berekend
Al met al een zeer matig en slecht hotel
De ligging is niet dichterbij de boulevard en op een steile bult
Waar de 4 sterren op gebaseerd zijn is mij een raadsel.
Voor ons nooit meer !
Jammer want het personeel was heel vriendelijk en behulpzaam

2026-07-04 • via Nuitee
A
Alberto • solo_traveller • es
6
Pros:

Buffet muy completo,personal agradable, piscina top

Cons:

Bastante incómodo ir por el hotel y encontrarte por todos lados gente borracha sin ningún tipo de control por parte del hotel

2026-07-04 • via Nuitee
A
Arkadiusz • solo_traveller • pl
7
Cons:

Średnie obiady i kolacje
Mały wybór

2026-07-04 • via Nuitee
J
Jose Luis • couple • es
4
No merecen las 4 estrellas, es caro para el servicio que ofrecen. Mucho inglés borracho, nada recomendable para familias
Pros:

Nada

Cons:

El bufett poca variedad, siempre lo mismo, la calidad de la comida no era buena, precios de las bebidas muy caros, pocas tumbonas en la piscina, el aparcamiento de la zona, la distancia a la playa, las camas y almohadas no eran cómodas, las vistas malas y etc, etc, etc.

2026-07-01 • via Nuitee
X
Xhaferi • extended_group • al
5
Dissapointing!
Pros:

Breakfast was good.

Cons:

I disagree with the fact that the hotel doesn't specify in booking all extra costs. For example extra fees for pet, parking ect. No towels for the pool, to go to the room you had to walk a looot and it looks quite old.

2026-06-30 • via Nuitee
J
Jhully • couple • br
10
2026-06-30 • via Nuitee
J
Javier • solo_traveller • es
9
Muy bien,volveria
Pros:

Piscina interior,ginnasio y el buffet muy bueno

Cons:

La ubicacion,

2026-06-28 • via Nuitee
R
Richard • solo_traveller • gb
7
2026-06-28 • via Nuitee
D
Daniel • extended_group • gb
8
Perfect for a short get away.
Pros:

Quiet location. Good pool and bar. Comfy beds. Lots to choose from at breakfast

Cons:

Aircon was just about passable in the room but could have been far better. Elevators were a little rickety. Quality of the breakfast was ok but again could have been better. Really good selection of food though.

2026-06-28 • via Nuitee
R
Rocio Stefani • couple • es
10
2026-06-27 • via Nuitee
D
Deborah • couple • gb
10
Very relaxing and a very good standard
Pros:

Very clean and staff lovely

Cons:

Nothing

2026-06-26 • via Nuitee
J
Jack • extended_group • gb
7
2026-06-25 • via Nuitee
O
OLEKSANDR • couple • es
7
2026-06-25 • via Nuitee
D
Dias • solo_traveller • pt
1
Pros:

Nada

Cons:

Tudo

2026-06-24 • via Nuitee
S
Silvia • solo_traveller • es
9
2026-06-20 • via Nuitee
S
Sonia • solo_traveller • es
9
2026-06-19 • via Nuitee
E
Ellen • couple • gb
8
A really nice stay all round
Pros:

It was a really nice hotel , pool was lovely too

Cons:

There wasn’t anything that I didn’t like

2026-06-18 • via Nuitee
C
Carol • couple • be
8
2026-06-18 • via Nuitee
J
Joseph • solo_traveller • gb
10
2026-06-18 • via Nuitee
L
Lorraine • extended_group • ie
7
2026-06-15 • via Nuitee