Hotel Tourist House

Hotels
8.1 (1902 reviews)
Via Della Scala 1 , Florence , it

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Express check-in/check-out
Non-smoking throughout
Private check-in/check-out
Daily housekeeping
Concierge service
See all facilities

Review Highlights

Pros:
Excellent central location — very close to station and city center
Friendly, helpful and welcoming staff
Rooms generally clean and well maintained
Good air conditioning/ventilation in rooms
Quiet despite central location
Good value for money
Cons:
Hotel is dated/old and not recently renovated
Some rooms have odd split-level layouts and steep steps
A few very small or narrow bathrooms
Breakfast is adequate but could be improved/limited
No full 24-hour desk presence reported by some guests

Categories

Cleanliness
8.4
Multiple reviews explicitly state rooms are clean or 'exceptionally clean' and 'pulito'; overall cleanliness is a clear positive despite the hotel's older appearance.
Service
8.7
Numerous comments praising staff as helpful, welcoming and friendly (mentions of Cristina, 'very kind', 'staff gentile', 'prestatitiva e simpática'), supporting a strong service score.
Location
9
Consistently highlighted as excellent — near the station, city center and walking distance to main sights; central and quiet despite location.
Room Quality
7.4
Mixed feedback: several guests praise large, comfortable rooms, but multiple mentions of dated decor, odd layouts (split-level/servant's room), and some very small/narrow bathrooms reduce the score.
Amenities
7.6
Basic amenities reported (air conditioning, ceiling fans, luggage storage), generally functional but limited — not a modern, full-service set of amenities.
Value for Money
8.3
Guests repeatedly note good price-quality ratio and recommend the hotel; value is seen as a positive even when facilities are dated.
Food and Beverage
7.4
Breakfast described as 'good' or 'simple' and acceptable to most, but several comments suggest it could be improved or is small/limited.
Overall Experience
8
General sentiment is positive with many 'wonderful stay' and recommendation comments; the overall experience is good though tempered by dated rooms and a few layout/ bathroom issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 23:55

Property Description

Prime Location in Santa Maria Novella Square
Located in the heart of Florence, the Tourist House boasts a prime spot overlooking a historic church, offering a truly enchanting view.

Convenient Access to Florence's Attractions
Explore the city with ease as Florence's renowned churches, galleries, markets, and shops are all within a short stroll from the hotel. Additionally, the Santa Maria Novella train station is conveniently situated just a 6-minute walk away.

Exceptional Service and Amenities
Experience top-notch hospitality with the friendly and multilingual staff at Tourist House, always eager to assist you. Enjoy complimentary WiFi at the reception and the convenience of having your own keys for unrestricted access.

Book your stay at Tourist House now for an unforgettable Florence experience!

Important information:

Please note that full payment of the booked stay is due on arrival. This does not apply to nonrefundable rates.

If you expect to arrive outside reception opening hours, please inform the property in advance.

Please note that the property has no elevator, and may not be suitable for guests with limited mobility. Access is via 20 steps.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: FLR

Location

Guest Reviews

8.1
Based on 1902 reviews
Cleanliness: 8.4
Service: 8.7
Location: 9
Room Quality: 7.4
Amenities: 7.6
Value for Money: 8.3
Food and Beverage: 7.4
Overall Experience: 8
F
Fernando • solo_traveller • mx
10
Pros:

Great attention, a very good location and good food. Definitely reccomend it

2026-08-26 • via Nuitee
F
Friedrich • solo_traveller • at
9
2026-08-25 • via Nuitee
G
Giedrė • solo_traveller • lt
9
2026-08-25 • via Nuitee
G
Giulia • couple • it
9
2026-08-25 • via Nuitee
H
Huihui • couple • it
9
2026-08-25 • via Nuitee
V
Vladyslav • couple • ua
8
Pros:

Локация, хороший завтрак.

Cons:

Старая мебель в номере, два отдельных матраса на одной двуспальной кровати, которые во время сна разъезжаются.

2026-08-24 • via Nuitee
A
Alain • solo_traveller • ch
7
2026-08-24 • via Nuitee
M
Monika • couple • sk
8
2026-08-24 • via Nuitee
M
Mariia • solo_traveller • ru
8
Pros:

Номер выглядит атмосферно. Локация близко к вокзалу, из-за чего я и выбрала этот отель, но возле музея, на площади, рядом с отелем, было много бездомных и на вид опасных и агрессивных людей. Не рекомендую гулять допоздна

2026-08-22 • via Nuitee
F
Felipe • family_with_children • us
6
Overpriced! Outdated AC
Pros:

10 min walk to Roma Termini

Cons:

No reception 24 hours.

Outdated Air conditioning.

Uncomfortable beds.

Overpriced for the kind of hotel

2026-08-22 • via Nuitee
C
Carmen • solo_traveller • es
9
2026-08-21 • via Nuitee
Y
YUE • family_with_children • cn
10
非常完美
Pros:

十年前来佛罗伦萨就是住的这儿，这次再跟妈妈和女儿来意大利，还想找以前的回忆。这儿还是一如既往，干净整洁安全便利！一切都好！希望Tourist House越来越好！

Cons:

一切都好

2026-08-21 • via Nuitee
K
Karolina • solo_traveller • pl
3
2026-08-21 • via Nuitee
L
Laura • solo_traveller • es
9
Pros:

Está súper bien ubicado. Fuimos a todos los sitios andando. A 6 minutos andando al Duomo. Cristina, un encanto de mujer. Estuvo muy pendiente de nosotros. Y el desayuno, para empezar el día, no está mal.

2026-08-19 • via Nuitee
P
Patrizia • solo_traveller • it
8
Molto soddisfacente
Pros:

La posizione, comoda tutti musei

2026-08-19 • via Nuitee
A
Axnel • solo_traveller • mx
10
Pros:

La ubicación y las instalaciones son excelentes, recomendado totalmente.

2026-08-18 • via Nuitee
R
Rodrigo • family_with_children • br
7
2026-08-17 • via Nuitee
J
Jevgenija • solo_traveller • lv
9
2026-08-15 • via Nuitee
U
Ula2014 • solo_traveller • pl
7
2026-08-14 • via Nuitee
M
marco • solo_traveller • it
9
Pros:

Posizione ideale stanza grande e comoda letti comodissimi

2026-08-12 • via Nuitee