Hotel Bristol Salzburg

Hotels
9.2 (870 reviews)
Makartplatz 4 , Salzburg , at
+43 662 8735570

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Charming location
Friendly staff
Clean and well-maintained
Cons:
Issues with dining experience
Some tired facilities

Categories

Cleanliness
8.85
General cleanliness is appreciated, although there were concerns regarding some experiences.
Service
9.85
Staff are noted for being very friendly and attentive.
Location
10
The hotel has a perfect location for accessing the city and exploring.
Room Quality
8.85
Some rooms were described as tired or needing renovation.
Amenities
8.85
Amenities were mentioned as needing improvement, particularly in relation to bathroom conditions.
Value for Money
8.35
Guests feel the hotel is expensive given some shortcomings in amenities and room quality.
Food and Beverage
8.85
Mixed reviews on the dining experience, with some meals being considered below expectations.
Overall Experience
10
Overall impressions are very positive, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:58

Property Description

Luxurious Accommodation

Hotel Bristol in Salzburg offers spacious and elegant non-smoking rooms with stunning city views, equipped with modern amenities and complimentary non-alcoholic beverages in the minibar.

Exquisite Dining Experience

Indulge in a rich breakfast buffet under crystal chandeliers at the Crystal Room and savor international and Austrian delicacies at the award-winning Polo Lounge. Enjoy piano evenings at the Sketch Bar and Lounge.

Convenient Location and Services

Located near Mirabell Palace, this family-run 5-star hotel provides a concierge service, valet parking, a library, and the option to book in-room massages. Explore nearby attractions easily with a bus stop and taxi stand at your doorstep.

Experience luxury and convenience at Hotel Bristol. Book now for an unforgettable stay in Salzburg.

Important information:

When booking more than 5 rooms, different cancellation policies apply. Guests can cancel free of charge up to 1 week prior to arrival, during mid and high season up to 4 weeks prior to arrival. The guest will pay the total price in case of cancellation within these deadlines.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SZG

Location

Guest Reviews

9.2
Based on 870 reviews
Cleanliness: 8.85
Service: 9.85
Location: 10
Room Quality: 8.85
Amenities: 8.85
Value for Money: 8.35
Food and Beverage: 8.85
Overall Experience: 10
C
Christian • couple • fr
7
Pros:

l'emplacement
le personnel sympathique
la vue de la chambre

Cons:

la "petite" salle de bains inconfortable.
le bruit de la rue insupportable.
les cloches de l'église à 7h du matin
climatisation bruyante.
rapport qualité prix.

2026-08-15 • via Nuitee
S
Samantha • couple • tc
10
Beautiful and Elegant.
Pros:

Such a gorgeous property. Great location. Very nice staff. Breakfast was spectacular. About 6 mins from central station. 10 mins walk to old town.

Cons:

I was under impression I could get a pull out bed. I couldn’t. So check this before you book.

2026-08-15 • via Nuitee
H
HIROSHI • family_with_children • jp
10
2026-08-12 • via Nuitee
C
Carol • couple • pt
8
Lovely hotel but the bar needs a do-over
Pros:

The Bristol is in a perfect location as we were in for the Festspiele — less than 15 minutes’ walk from any of the venues and just around the corner from the beautiful Mirabell Palace and its gardens.
The front desk staff were helpful, even if not always friendly and the room was comfortable with good turn down service. Notably while the air conditioning in even top hotels can struggle in the crazy August heat, ours was great throughout our stay.

Cons:

The hotel bar is a real missed opportunity. While the Sacher hotel bar is filled to overflowing, the sad “Sketch bar” at the Bristol is always three-quarters empty, air conditioned to the point of anticipating snowfall (I saw innumerable women head to their rooms to layer up), and staffed by unhappy people who don’t know how to make a drink.
Our seemingly straightforward dry gin martini and perfect Manhattan arrived watery and with huge volume, bolstered by water from excess shaking. One staff member actually told us that Management “refuses to invest in an ice machine to make those big ice cubes” and another treated us like we were an unavoidable annoyance en route to his going home.
As there is so much margin to be made in liquor sales, it might benefit the Bristol to rethink their strategy (or lack thereof) and invest in some equipment, save some money on the aircon, and hire a proper bartender.

This is especially true as the hotel really has no other facilities other than a fitness room.

2026-08-10 • via Nuitee
A
Anastasia • extended_group • ch
8
2026-08-07 • via Nuitee
A
Andrea • couple • it
10
Un posto accogliente
Pros:

Posizione e insonorizzazione delle camere. Colazione top e personale eccezionale.

Cons:

Purtroppo il garage non è vicino ed è a pagamento

2026-08-06 • via Nuitee
H
Hannes • extended_group • at
9
2026-08-03 • via Nuitee
T
Tsyrlin • solo_traveller • il
8
2026-07-25 • via Nuitee
T
TOSHIAKI • couple • jp
9
満足でした。
Pros:

ホテルのロケーションは最高でした。朝食も美味しく朝からシャンパンを頂きました。

Cons:

水周りが少し漏れておりました。

2026-07-25 • via Nuitee
T
Tatiana • couple • sk
8
2026-07-23 • via Nuitee
L
Lindsey • solo_traveller • us
6
The hotel is in a great part of town, close to old town, but expensive for what you get.
Pros:

Location is great. It’s a very old, historic building.

Cons:

It’s very old - meaning creaky floors, lack of WiFi, subpar air conditioning, and amenities for a 5 star are questionable.

2026-07-23 • via Nuitee
B
beatrice • solo_traveller • ae
7
Could be better
Pros:

Good location

Cons:

The staff is cold and distant- they barely say Hi. Feels like you are bothering them. We stayed for 3 days. The room was not properly cleaned and last day we asked for sandwiches as we were leaving early morning. They were very small and not much in them.

2026-07-20 • via Nuitee
R
Rabih • family_with_children • ae
10
Amazing time my kids and wife loved the hotel.
Pros:

Beautiful boutique hotel, staff are amazing and welcoming.

Cons:

Nothing to complain about, maybe just the no parking at the hotel.

2026-07-20 • via Nuitee
S
Suzanne_easton • Family • Bristol, England
8
Not a five star hotel
Pros:

The Hotel was very centrally located for walks and activities, and the rooms were very clean and nicely furnished. The staff were efficient and warm throughout the hotel, with a particularly smiley lady in charge of housekeeping. I would not class this as a five star hotel though. Whilst it tried hard to aspire to be a five star (and was quite expensive) it just didn’t have the facilities, style or ambience. Breakfast was disappointing. Grubby glasses, flies on the food and not a huge choice. Whilst listening to pan pipe versions of Bryan Adam’s and Celine Dion. Whilst not within the hotels control, be aware that the church bells start at 7am and are very loud.

2026-07-19 • via Tripadvisor
M
Michael • couple • be
10
Excellent classic hotel
2026-07-19 • via Nuitee
G
George • couple • gb
6
2026-07-18 • via Nuitee
Z
Zaher • family_with_children • ae
5
2026-07-17 • via Nuitee
B
Bhawani • couple • in
9
A special mention of Fr Anita who manned the bar and the polo lounge all by herself very efficiently
Pros:

It was excellent with a good variety of food to give you the right start for the day. Bonus was the cheerful and helpful staff. Anita and the concierge were most hospitable and efficient.

2026-07-17 • via Nuitee
P
Poetz • couple • at
10
2026-07-16 • via Nuitee
V
Varun • family_with_children • ae
9
Pros:

Great property, extremely comfortable beds, and fantastic service. Great people at the front desk, breakfast staff was very polite and accommodating to our daughter's running around.

All in all a very comfortable and relaxing stay. Very centrally located. Mirabell palace is located behind the hotel. City centre too is a 10-minute walk away.

Cons:

N/A

2026-07-15 • via Nuitee