Hotel Bristol Salzburg

Hotels
9.2 (847 reviews)
Makartplatz 4 , Salzburg , at

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Charming location
Friendly staff
Clean and well-maintained
Cons:
Issues with dining experience
Some tired facilities

Categories

Cleanliness
8.85
General cleanliness is appreciated, although there were concerns regarding some experiences.
Service
9.85
Staff are noted for being very friendly and attentive.
Location
10
The hotel has a perfect location for accessing the city and exploring.
Room Quality
8.85
Some rooms were described as tired or needing renovation.
Amenities
8.85
Amenities were mentioned as needing improvement, particularly in relation to bathroom conditions.
Value for Money
8.35
Guests feel the hotel is expensive given some shortcomings in amenities and room quality.
Food and Beverage
8.85
Mixed reviews on the dining experience, with some meals being considered below expectations.
Overall Experience
10
Overall impressions are very positive, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:58

Property Description

Luxurious Accommodation

Hotel Bristol in Salzburg offers spacious and elegant non-smoking rooms with stunning city views, equipped with modern amenities and complimentary non-alcoholic beverages in the minibar.

Exquisite Dining Experience

Indulge in a rich breakfast buffet under crystal chandeliers at the Crystal Room and savor international and Austrian delicacies at the award-winning Polo Lounge. Enjoy piano evenings at the Sketch Bar and Lounge.

Convenient Location and Services

Located near Mirabell Palace, this family-run 5-star hotel provides a concierge service, valet parking, a library, and the option to book in-room massages. Explore nearby attractions easily with a bus stop and taxi stand at your doorstep.

Experience luxury and convenience at Hotel Bristol. Book now for an unforgettable stay in Salzburg.

Important information:

When booking more than 5 rooms, different cancellation policies apply. Guests can cancel free of charge up to 1 week prior to arrival, during mid and high season up to 4 weeks prior to arrival. The guest will pay the total price in case of cancellation within these deadlines.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SZG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 17 years old stay for € 165 per person per night when using an existing bed.
    People no matter the age stay for € 165 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 60 per day.

Location

Guest Reviews

9.2
Based on 847 reviews
Cleanliness: 8.85
Service: 9.85
Location: 10
Room Quality: 8.85
Amenities: 8.85
Value for Money: 8.35
Food and Beverage: 8.85
Overall Experience: 10
T
Tsyrlin solo_traveller il
8
2026-07-25 via Nuitee
T
TOSHIAKI couple jp
9
満足でした。
Pros:

ホテルのロケーションは最高でした。朝食も美味しく朝からシャンパンを頂きました。

Cons:

水周りが少し漏れておりました。

2026-07-25 via Nuitee
T
Tatiana couple sk
8
2026-07-23 via Nuitee
L
Lindsey solo_traveller us
6
The hotel is in a great part of town, close to old town, but expensive for what you get.
Pros:

Location is great. It’s a very old, historic building.

Cons:

It’s very old - meaning creaky floors, lack of WiFi, subpar air conditioning, and amenities for a 5 star are questionable.

2026-07-23 via Nuitee
B
beatrice solo_traveller ae
7
Could be better
Pros:

Good location

Cons:

The staff is cold and distant- they barely say Hi. Feels like you are bothering them. We stayed for 3 days. The room was not properly cleaned and last day we asked for sandwiches as we were leaving early morning. They were very small and not much in them.

2026-07-20 via Nuitee
R
Rabih family_with_children ae
10
Amazing time my kids and wife loved the hotel.
Pros:

Beautiful boutique hotel, staff are amazing and welcoming.

Cons:

Nothing to complain about, maybe just the no parking at the hotel.

2026-07-20 via Nuitee
S
Suzanne_easton Family Bristol, England
8
Not a five star hotel
Pros:

The Hotel was very centrally located for walks and activities, and the rooms were very clean and nicely furnished. The staff were efficient and warm throughout the hotel, with a particularly smiley lady in charge of housekeeping. I would not class this as a five star hotel though. Whilst it tried hard to aspire to be a five star (and was quite expensive) it just didn’t have the facilities, style or ambience. Breakfast was disappointing. Grubby glasses, flies on the food and not a huge choice. Whilst listening to pan pipe versions of Bryan Adam’s and Celine Dion. Whilst not within the hotels control, be aware that the church bells start at 7am and are very loud.

2026-07-19 via Tripadvisor
M
Michael couple be
10
Excellent classic hotel
2026-07-19 via Nuitee
G
George couple gb
6
2026-07-18 via Nuitee
Z
Zaher family_with_children ae
5
2026-07-17 via Nuitee
B
Bhawani couple in
9
A special mention of Fr Anita who manned the bar and the polo lounge all by herself very efficiently
Pros:

It was excellent with a good variety of food to give you the right start for the day. Bonus was the cheerful and helpful staff. Anita and the concierge were most hospitable and efficient.

2026-07-17 via Nuitee
P
Poetz couple at
10
2026-07-16 via Nuitee
V
Varun family_with_children ae
9
Pros:

Great property, extremely comfortable beds, and fantastic service. Great people at the front desk, breakfast staff was very polite and accommodating to our daughter's running around.

All in all a very comfortable and relaxing stay. Very centrally located. Mirabell palace is located behind the hotel. City centre too is a 10-minute walk away.

Cons:

N/A

2026-07-15 via Nuitee
J
Jefferson couple br
9
Complementou a experiência de visitar uma bela região.
Pros:

O hotel é de categoria internacional, oferecendo um diferencial por ser em um prédio histórico e ter uma atmosfera do século 19.

2026-07-14 via Nuitee
R
Roberto family_with_children it
9
Pros:

Colazione eccellente con ottimo servizio

2026-07-14 via Nuitee
R
raphael couple fr
5
Tromperie complète avec les photos
Pros:

Le lobby

Cons:

Les photos booking ultra trompeuses. On dirait qu’il est situé en pleine verdure avec une superbe vue . Alors qu’il est en plein centre avec une vue cour intérieur sur iimmeuble horrible

2026-07-12 via Nuitee
C
Chantale couple ca
9
Pros:

Emplacement génial! Personnel aux petits soins. Grande chambre avec vue sur la forteresse. Petit déjeuner fabuleux.

2026-07-11 via Nuitee
A
ANNE solo_traveller us
8
Give it a B
Pros:

Beautiful room. Professional and great staff.

Cons:

Air conditioning design did not allow to turn off the fan that directly blew air towards my bed to the point of affecting even my closed eye. The comforter was VERY thin in a duvet cover. The helpful staff provided me with a heavy blanket that I found to be heavy. I had a terrible night because of these conditions. I managed to sleep about 2 hrs.
Another issue was no accommodation for international guests to charge phone or connect to the internet.

2026-07-11 via Nuitee
A
Andrew family_with_children us
6
2026-07-10 via Nuitee
J
Jennifer couple gb
6
Dated, not terrible, but didn’t live up to 5 stars.
Pros:

Great location, and can see that this would have been beautiful years ago. The bathroom had been refurbished and was lovely.

Cons:

Very tired in places. Staff seemed confused but not unpleasant!

2026-07-09 via Nuitee