Carlton Hotel

Hotels
6.1 (6554 reviews)
Birkenhead Street , London , gb

Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Non-smoking throughout
Front desk (limited hours)
Free wired internet
Internet access

Review Highlights

Pros:
Great location
Good service
Cons:
Noisy
Outdated rooms

Categories

Cleanliness
5.81
Clean but some reviews indicated issues with cleaning standards in bathrooms.
Service
7.28
Staff provided good service, particularly noted in a specific review.
Location
8.32
Great location close to transport and dining options.
Room Quality
5.27
Rooms are described as tired and in need of modernization.
Amenities
4.8
Basic amenities, with some lacking power sockets and modernity.
Value for Money
5.76
Decent for the location but many felt it did not justify the price.
Food and Beverage
5.81
No specific mention, assumed standard quality for hotel tier.
Overall Experience
5.78
Mixed feedback overall; good location but several complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:22

Property Description

Central Location
The Carlton Hotel is conveniently situated next to Kings Cross Station and St Pancras Station, making it an ideal choice for travelers looking to explore central London. With popular attractions like The British Library, Oxford Street, and Covent Garden just a short distance away, guests can easily immerse themselves in the vibrant city life.

Comfortable Accommodation
The well-equipped rooms at The Carlton Hotel offer a comfortable stay with amenities such as a TV, tea/coffee facilities, and private shower rooms. Guests can also request hairdryers and ironing facilities from the reception, ensuring a hassle-free experience during their stay.

Convenient Services
From friendly customer service to luggage storage and a 24-hour reception, The Carlton Hotel ensures that guests' needs are met promptly and efficiently. With free Wi-Fi internet and easy access to London airports via Kings Cross Station, guests can enjoy a convenient and pleasant stay at our hotel.

Book your stay at The Carlton Hotel for a memorable and hassle-free experience in central London.

Important information:

Please note most rooms are accessible by elevator and some by stairs only.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

6.1
Based on 6554 reviews
Cleanliness: 5.81
Service: 7.28
Location: 8.32
Room Quality: 5.27
Amenities: 4.8
Value for Money: 5.76
Food and Beverage: 5.81
Overall Experience: 5.78
Z
Zoe solo_traveller im
4
Pros:

Good location for tube/rail

Cons:

No towels provided or soap etc

2026-06-06 via Nuitee
P
Pete couple gb
5
Cheap and cheerful
Pros:

Cheap in price compared to the extortionate rates of other hotels

Cons:

Only one useable plug socket
Not much pressure at bath/shower
Bit dated

2026-06-06 via Nuitee
C
Christoph solo_traveller de
6
Pros:

Sehr hilfsbereites Personal

Cons:

Drogenszene vor der Tür. Lärm den ganzen Abend und bis in die Nacht

2026-06-06 via Nuitee
Z
Zinthiya extended_group gb
6
It was closer to St Pancras which was good but over priced for the facilities it provided
Pros:

Did not have breakfast -

Cons:

No water in the room or shower he’ll and shampoo. I booked a double room for 3 nights but got a just one bed smaller than a double with one side pushed to the wall. So two people could not stay. Hence I booked another single room for my colleague spending more money. Her room had a double and single bed both and was much larger than the double room. The digle room also had a bath.

Due to this we had to overspending our trip

2026-06-06 via Nuitee
E
Eoin solo_traveller ie
6
Good budget hotel in good location - excellent value based on London prices
2026-06-06 via Nuitee
D
DenWhite solo_traveller au
5
Good for overnighter for train Station access.
Pros:

Location. Close to train station for early train

Cons:

Lights and ceiling fan not working. Bathroom light and fan only on movement activation going on and off repeatedly.

2026-06-06 via Nuitee
K
Keith solo_traveller gb
7
Pros:

Location

Cons:

Slow internet speed

2026-06-05 via Nuitee
L
Leaity solo_traveller gb
5
Great location that it!
Pros:

Great location

Cons:

Rooms small and stuffy my single bed was cjammed up against a radiator every time turned over kept hitting it! The bathroom very small there was a motion light kept going out everytime you had a shower you had to step out to turn back on! The room doors not very secure and the narrowest of corridor ive seen at a hotel to get to my room!

2026-06-05 via Nuitee
D
Dominique solo_traveller fr
4
trop cher
Pros:

l rmplacement pres de la gare

Cons:

un hotel hors de prix pour la qualite de ka prestation d 'herbergement

2026-06-05 via Nuitee
L
Lissette solo_traveller mx
8
2026-06-04 via Nuitee
K
Kayleigh solo_traveller gb
8
Good value for money, clean, good location.
Pros:

Location: just across the road from Kings Cross Station.
Good value for money, clean, even a lift to get to the top floor.

Cons:

There was nothing I didn’t like. I did attend on a hot day and there was a fan in the room but it just blew hot air.

2026-06-04 via Nuitee
C
Catherine solo_traveller gb
4
Comfortable bed, very convenient for stations but dreadful facilities
Pros:

The bed was comfortable!

Cons:

I was in a tiny single room on the 4th floor, accessed via dark creaky corridors. The window was high and difficult to operate. The TV was small and as far away from the bed as possible. The shower was very old and in a very small space. The water was cold in the evening and tepid in the morning. The socket next to the bed didn’t work. There was an unidentifiable ‘drip’ of something dark on the wall. The bathroom door had a bodged mend in it. The sirens were very loud and went on late, started again at 6am

2026-06-04 via Nuitee
T
Tim solo_traveller gb
1
Thankfully short
Pros:

It was relatively cheap for the location

Cons:

There was a reason it was cheap. Lights didn’t work. Couldn’t use loo with door shut, bathroom was so small. Tiny shower cubicle with drizzle of tepid water. Couldn’t get wifi. No desk or surface soce for possessions. Graffiti carved into the windowsill from 2014. I could go on, but you hopefully get the point

2026-06-04 via Nuitee
B
Barry couple gb
4
Minimal Everything
Pros:

Room was at the back of the hotel, up in a small lift and then down some stairs into the room. The view from the room was terrible if you open the curtains other rooms could see you in bed as there were no nets.

Cons:

There was barely enough room to move round the edge of the bed. The mattress was soft.There was no shampoo or hairdryer.
No bedside lamp. You couldn’t get anymore basic.

2026-06-04 via Nuitee
M
Mairtin extended_group ie
5
2026-06-04 via Nuitee
J
James solo_traveller us
3
Cons:

The light above the bathroom mirror did not work. The faucet with drinking water did not work

2026-06-04 via Nuitee
M
Melodee couple au
2
Cons:

Old & run down amenities. King single bed at best for what was a double booked. Bed needs upgrading. No ventilation in room & had to prop window open - see photo. Electrical wiring with lights & in bathroom flickering on & off. Smelt like chlorine in room. 3rd floor, no lift & one way in & out. Staff not friendly. Noisy area in late evening/early morning.

2026-06-04 via Nuitee
A
Alison solo_traveller gb
5
Cheap basic hotel .Great location.
Pros:

Was very close to Train station that is why we chose it .It was very cheap for the location .The room was very clean . Shower curtain was brand new .Room was warm but there was a working ceiling fan

Cons:

The communal area was very old looking and not very inviting. The room was very small and the bed was small .pillows very uncomfortable. Was noisy. Had glass above door so when corridor light came on it lit up the room waking us up

2026-06-03 via Nuitee
P
Pete couple gb
7
Cheerfull,Functional and convenient little hotel.
Pros:

Looked good and welcoming

Cons:

Not a lot.

2026-06-03 via Nuitee
R
Richard solo_traveller gb
4
Pros:

No soap in the bathroom. Very noisy room with traffic noise all night.

2026-06-03 via Nuitee