Carlton Hotel

Hotels
6.1 (6671 reviews)
Birkenhead Street , London , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Non-smoking throughout

Review Highlights

Pros:
Great location
Good service
Cons:
Noisy
Outdated rooms

Categories

Cleanliness
5.81
Clean but some reviews indicated issues with cleaning standards in bathrooms.
Service
7.28
Staff provided good service, particularly noted in a specific review.
Location
8.32
Great location close to transport and dining options.
Room Quality
5.27
Rooms are described as tired and in need of modernization.
Amenities
4.8
Basic amenities, with some lacking power sockets and modernity.
Value for Money
5.76
Decent for the location but many felt it did not justify the price.
Food and Beverage
5.81
No specific mention, assumed standard quality for hotel tier.
Overall Experience
5.78
Mixed feedback overall; good location but several complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:22

Property Description

Central Location
The Carlton Hotel is conveniently situated next to Kings Cross Station and St Pancras Station, making it an ideal choice for travelers looking to explore central London. With popular attractions like The British Library, Oxford Street, and Covent Garden just a short distance away, guests can easily immerse themselves in the vibrant city life.

Comfortable Accommodation
The well-equipped rooms at The Carlton Hotel offer a comfortable stay with amenities such as a TV, tea/coffee facilities, and private shower rooms. Guests can also request hairdryers and ironing facilities from the reception, ensuring a hassle-free experience during their stay.

Convenient Services
From friendly customer service to luggage storage and a 24-hour reception, The Carlton Hotel ensures that guests' needs are met promptly and efficiently. With free Wi-Fi internet and easy access to London airports via Kings Cross Station, guests can enjoy a convenient and pleasant stay at our hotel.

Book your stay at The Carlton Hotel for a memorable and hassle-free experience in central London.

Important information:

Please note most rooms are accessible by elevator and some by stairs only.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

6.1
Based on 6671 reviews
Cleanliness: 5.81
Service: 7.28
Location: 8.32
Room Quality: 5.27
Amenities: 4.8
Value for Money: 5.76
Food and Beverage: 5.81
Overall Experience: 5.78
V
Vinoy Somanathan • solo_traveller • ae
5
Pros:

The location is amazing. Opposite King's Cross Underground

Cons:

It was my first time experience in London. No used to the pigeon house rooms

2026-07-04 • via Nuitee
J
jennifer • solo_traveller • au
5
2026-07-04 • via Nuitee
J
Jones • extended_group • gb
1
Won’t be coming back.
Pros:

Nothing.

Cons:

It’s a hostel. Small rooms. Not as advertised

2026-07-04 • via Nuitee
M
Matt • solo_traveller • gb
2
Nothing more than on old style boarding/lodging house
Pros:

The only good thing about the hotel was its central location

Cons:

When I phoned before I got here, the receptionist who answered the phone was rude when I asked if I could leave my luggage for a few hours. When I arrived, she was miserable and unfriendly. The bathroom was atrocious, no plug in the sink, a worn shower floor and the shower couldn't get fully hot. The only "toiletries" were a small round soap that was nearly used up after 1 night. The next time I go to London I'll spend more and stay at a Premier Inn

2026-07-04 • via Nuitee
P
Patricia • extended_group • au
7
Pros:

Great location/ lovely staff

Cons:

Very small rooms

2026-07-04 • via Nuitee
B
Brendan • solo_traveller • gb
5
Pros:

Location and staff were ok

Cons:

Room was tiny lift didnt work

2026-07-04 • via Nuitee
M
Margaux • solo_traveller • gb
6
You get what you pay for.
Pros:

I needed to catch an early train in the morning so this was the perfect accommodation for a short stay. The bed was comfortable, there was a sealing fan. It is to the station. It is outdated but I wasn’t expecting anything fancy. The room and bathroom were clean. The staff were very friendly and helpful.

2026-07-04 • via Nuitee
L
Lisa • solo_traveller • gb
4
Disappointing London Stay
Pros:

Central location close to Kings Cross Station

Cons:

Very Noisy
Awful basement room. Very dingy.
Poor value for money

2026-07-03 • via Nuitee
Y
YUJI • solo_traveller • jp
10
Pros:

エレベーターが使えないようにしているようですがチェックインやチェックアウト時の荷物の搬入搬出時には使用させていただきました。
タオル交換や部屋の清掃の頻度も多く快適でした。

Cons:

外の気温に比べ室温がかなり高いです。暑い日は少し寝苦しいのと、外ではニットが必要でも室内では半袖のTシャツで過ごせるほどなので外出時の服装に気を付けていました。
寒い時期であれば部屋は過ごしやすいので良い点とも言えます。

2026-07-03 • via Nuitee
M
Mark • solo_traveller • gb
4
Uncomfortable pay more to get a room elsewhere
Pros:

Location to St Pancras

Cons:

Tiny en suite if you bent down at the sink the door opened, uncomfortable beds and too much furniture in the small room also no lift to our room so had to haul suitcases up a very narrow stairs,

2026-07-03 • via Nuitee
H
Hepburn • solo_traveller • gb
1
Carlton hotel review
Pros:

Location

Cons:

Out dated, 1960s needs renovation. Lift was not working and we where on the 4th floor. Bathroom fitments broken shower barely worked, and hot water tap on sink was broken, and had a hot tap coming out of the wall, the very small TV in room had a dangerous connection in the back of the TV and the main plug only had 2pins as the 3rd pin was broken a highly dangerous situation

2026-07-02 • via Nuitee
K
Kelvin • couple • za
1
2026-07-02 • via Nuitee
D
Dean • family_with_children • gb
1
Armpit-stinking Cesspool of Grime and Disease.
Pros:

Nothing.

Cons:

It was a cesspool of grime and disease. It smelled like an unwashed armpit. The window was broken so felt like I was sleeping inside an early 90s’ rave.

2026-07-02 • via Nuitee
A
Andrea Giorgia • couple • ch
4
Pros:

Posizione perfetta per spostarsi in centro Londra.

Cons:

Abbiamo soggiornato presso questa struttura lo scorso Giugno e l'esperienza è stata pessima, dal primo momento all'ultimo. L'accoglienza è stata piuttosto mediocre ed è vero che la struttura ti fornisce la possibilità di lasciare i bagagli prima del check-in, ma questo significa lasciarli semplicemente nel corridoio, sotto alcuna supervisione.
Passiamo poi alla stanza, la quale non era assolutamente all'altezza del prezzo pagato: minuscula, mediamente pulita (asciugamani e lenzuola macchiate), bagno piccolo e assolutamente non attrezzato. La ciliegina sulla torta è stata la mancanza di aria condizionata, in quanto la stanza era provvista solo di un ventilatore a soffitto ed un altro piccolo ventilatore, rotto.
A completare l'esperienza, l'ultima notte l'accesso al nostro edificio era bloccato da due uomini che erano collassati di fronte all'entrata. In questa situazione abbiamo preferito chiedere "aiuto" alla reception ed è vero che il ragazzo gentilmente è uscito con noi per gestire la situazione, ma se ne è anche andato prima che i due uomini lasciassero libero il passaggio, concludendo la sua interazione con loro dicendo "come vedete, abbiamo lamentele". Mi spiace dire che questo atteggiamento non ci è sembrato molto professionale, nè ci ha fatto sentire estretammente sicuri.

2026-07-02 • via Nuitee
L
Linda • solo_traveller • gb
8
Clean, comfortable no frills hotel. Perfect for access to Kings Cross.
Pros:

Great location and comfortable clean room.

Cons:

Nothing stood out to dislike

2026-07-02 • via Nuitee
L
Laverty • solo_traveller • gb
7
2026-07-02 • via Nuitee
H
Homer • solo_traveller • gb
6
2026-07-01 • via Nuitee
J
Jane Lilian • solo_traveller • gb
6
Don't expect much for the price
Pros:

Cheap and perfect for St. Pancras, where we needed to be.

Cons:

Lift was dodgy. Told only one person and one bag at a time.
Really noisy outside and we had to have window open because of heat. Could do with air conditioning. Our key opened another room when we went to the wrong one!

2026-07-01 • via Nuitee
A
Alethea • extended_group • gb
6
We needed somewhere to stay a night at short notice, for which it did very well
Pros:

The room was basic but clean and the beds were comfortable

Cons:

There was a lot of street noise due to the location

2026-07-01 • via Nuitee
H
Habtom • couple • gb
8
2026-07-01 • via Nuitee