Carlton Hotel

Hotels
6.1 (6976 reviews)
Birkenhead Street , London , GB
+44 20 7837 6655

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Luggage storage
Fax/photocopying
Non-smoking throughout

Review Highlights

Pros:
Great location
Good service
Cons:
Noisy
Outdated rooms

Categories

Cleanliness
5.81
Clean but some reviews indicated issues with cleaning standards in bathrooms.
Service
7.28
Staff provided good service, particularly noted in a specific review.
Location
8.32
Great location close to transport and dining options.
Room Quality
5.27
Rooms are described as tired and in need of modernization.
Amenities
4.8
Basic amenities, with some lacking power sockets and modernity.
Value for Money
5.76
Decent for the location but many felt it did not justify the price.
Food and Beverage
5.81
No specific mention, assumed standard quality for hotel tier.
Overall Experience
5.78
Mixed feedback overall; good location but several complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:22

Property Description

Central Location
The Carlton Hotel is conveniently situated next to Kings Cross Station and St Pancras Station, making it an ideal choice for travelers looking to explore central London. With popular attractions like The British Library, Oxford Street, and Covent Garden just a short distance away, guests can easily immerse themselves in the vibrant city life.

Comfortable Accommodation
The well-equipped rooms at The Carlton Hotel offer a comfortable stay with amenities such as a TV, tea/coffee facilities, and private shower rooms. Guests can also request hairdryers and ironing facilities from the reception, ensuring a hassle-free experience during their stay.

Convenient Services
From friendly customer service to luggage storage and a 24-hour reception, The Carlton Hotel ensures that guests' needs are met promptly and efficiently. With free Wi-Fi internet and easy access to London airports via Kings Cross Station, guests can enjoy a convenient and pleasant stay at our hotel.

Book your stay at The Carlton Hotel for a memorable and hassle-free experience in central London.

Important information:

Please note most rooms are accessible by elevator and some by stairs only.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

6.1
Based on 6976 reviews
Cleanliness: 5.81
Service: 7.28
Location: 8.32
Room Quality: 5.27
Amenities: 4.8
Value for Money: 5.76
Food and Beverage: 5.81
Overall Experience: 5.78
T
Tali • family_with_children • il
6
Pros:

אהבנו שיש שמירה
צוות המלון היה אדיב
החדר נקי

Cons:

המיקום של המלון אמנם מרכזי אבל ערב יורד וממש לא נעים לצאת ולהיכנס אליו
החדר בקומה עליונה היינו בספרטמבר, והיה חסר מאוורר להיז אוויר
הריהוט ישן מאוד ושבור

2026-09-19 • via Nuitee
N
nawshad • solo_traveller • gb
3
Pros:

Location

Cons:

It's does not look like a hotel
This sort of hotel should shut down ,hygiene is zero ,its smell very bad
Very unhygienic. Receptionist was very miserable.

2026-09-18 • via Nuitee
A
Andre • couple • br
6
Pros:

Localização

Cons:

Estrutura muito antiga e elevador por pouca capacidade

2026-09-18 • via Nuitee
A
Alexsandro • couple • py
5
Aconchegadora
Pros:

O hotel é bom, custo benefício muito bom.

Cons:

Limpeza sempre foi feita

2026-09-18 • via Nuitee
J
Jenny • solo_traveller • gb
6
2026-09-18 • via Nuitee
B
Brendan • solo_traveller • gb
8
Comfortable
Pros:

Everything

Cons:

Nothing

2026-09-17 • via Nuitee
O
Omar • solo_traveller • ca
1
2026-09-16 • via Nuitee
P
Petr • solo_traveller • gb
8
2026-09-16 • via Nuitee
M
Margarita • solo_traveller • gb
7
Pros:

Location to St Pancras and restaurants.

Cons:

Lift had limited weight and we had heavy suitcases. It was doable.

2026-09-16 • via Nuitee
J
Judith • solo_traveller • gb
1
Get (less than) what you pay for
Pros:

Very close to Kings Cross station

Cons:

Uncomfortable bed
Stained towels
No hot water in the shower in the morning
No plug sockets by the bed
Basement bedrooms are seemingly just above the tube, disturbed by train noises until late and awoken by them early
No sound proofing so 1) noisy guests in the corridors could be heard at all times of the night 2) Corridor doors and other bedroom doors have no soft close so every slam could be heard, further disturbing sleep
No bedside light in the room

2026-09-16 • via Nuitee
E
Eleonora • family_with_children • it
6
2026-09-16 • via Nuitee
N
Nicholas • solo_traveller • gb
8
Always decent and convenient.
2026-09-15 • via Nuitee
R
Raquel • couple • es
1
Pros:

Nada

Cons:

No me gustó nada, había mucha pelea la cama horrible el suelo parecía que se caía olía fatal

2026-09-15 • via Nuitee
H
hassan • couple • gb
7
2026-09-15 • via Nuitee
A
Ans • couple • au
5
Good location.
Pros:

The location was good.

Cons:

It was in a very noisy area. As there was no air con we had to have the window open all of the time. The mattress was dreadful.

2026-09-15 • via Nuitee
S
Sheik Abdul • family_with_children • gb
8
2026-09-15 • via Nuitee
R
Raul • solo_traveller • es
8
2026-09-14 • via Nuitee
J
Justin • couple • gb
4
2026-09-14 • via Nuitee
V
Villarreal • solo_traveller • mx
2
El peor hotel en el que jamás estuve
Pros:

Lo único que tiene a su favor es la ubicación frente a Kings Cross, de ahí en más no hay nada bueno

Cons:

Desde que llegas el personal te recibe como enojado, el elevador solo admite a una persona con equipaje, dos si pesan juntos menos de 150 Kg., la habitación que no dieron era muy pequeña, la regadera no funcionaba bien, solo te dan dos jabones pequeños para asearse, los cuales no cambian mientras estas hospedado, el lugar tiene olores raros, sin aire acondicionado, pero lo que jamás me había pasado en casi 20 años en los que he viajado, es que el "aseo" de la habitación fue solamente levantar la cobija. Ni siquiera tendieron apropiadamente las sábanas. No barrieron, no hicieron absolutamente nada de limpieza. Eso aunado.a que las sabanas picaban, y hacia mucho calor dentro de la habitación. Pésimo hotel

2026-09-13 • via Nuitee
J
Janette • couple • nl
7
Location and price wise, recommendated
Pros:

Location

Cons:

Elevator was broken and the staff wasn’t the friendliest. Wifi was not good at all.
The room was very comfortable and very clean, even under the beds and side tables so huge + point for me

2026-09-13 • via Nuitee