HSM Reina del Mar

Hotels
Baleares s/n , El Arenal , ES

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Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
Terrace
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Review Highlights

Pros:
Clean hotel
Great location
Delicious food options
Lovely pool area
Cons:
Rude service
Noise from neighboring rooms
Restrictive dining hours

Categories

Cleanliness
8.18
Hotel was clean and well-maintained.
Service
6.65
Mixed reviews on service; some found it rude and unprofessional.
Location
8.69
Great location, central and close to the beach.
Room Quality
7.14
Basic room quality; clean but noise issues reported.
Amenities
7.67
Good pool area and facilities, though the dining experience could improve.
Value for Money
7.63
Fair pricing in relation to services offered.
Food and Beverage
7.18
Food was generally good, but dining hours were restrictive.
Overall Experience
7.65
A mixed but generally positive experience with areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:10

Property Description

Sunny Oasis by the Beach

Outdoor Pool and Terrace
Enjoy a refreshing dip in the outdoor pool or soak up the sun on the large terrace equipped with comfortable sun loungers and umbrellas. Indulge in poolside drinks served with a smile at the bar.

Convenient Location and Dining Options
Located just steps away from El Arenal Beach and close to Palma city center, our hotel offers easy access to both relaxation and entertainment. Treat your taste buds at the air-conditioned restaurant and unwind at the lobby bar with disco music events.

Comfortable Rooms with Modern Amenities
Relax in our functional rooms with private balconies, free Wi-Fi, satellite TV, and private bathrooms. For added peace of mind, safes are available for rent at the reception.

Book now for a delightful stay at Hotel Reina del Mar!

Important information:

Please note that half-board rates do not include drinks at diner time.

In order to comply with local regulations, please ensure the occupancy booked matches the number of people coming, including children. Otherwise, you may be asked for extra supplements and/or room type changes.

Air conditioning and heating are centralized, and only one mode (cooling or heating) is available at a time depending on the outside temperature.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PMI

Location

Guest Reviews

Cleanliness: 8.18
Service: 6.65
Location: 8.69
Room Quality: 7.14
Amenities: 7.67
Value for Money: 7.63
Food and Beverage: 7.18
Overall Experience: 7.65
I
Ivanka • couple • de
10
2026-09-19 • via Nuitee
T
Thomas • couple • it
10
Pros:

Struttura molto pulita e personale molto accogliente

2026-09-19 • via Nuitee
O
Orbán • solo_traveller • hu
10
2026-09-19 • via Nuitee
A
Anna • couple • no
9
2026-09-18 • via Nuitee
M
Marius • couple • ro
10
2026-09-18 • via Nuitee
M
Mehdi • solo_traveller • fr
9
Très bon séjour !
Pros:

Le personnel au petit soin, aidant, souriant, disponible et très professionnel.
L'emplacement, facile d'accès depuis l'aéroport, la ville historique et la plage.

Cons:

Insonorisation donnant sur certaines chambres.

2026-09-18 • via Nuitee
A
Alexandra • extended_group • hu
10
2026-09-18 • via Nuitee
A
Alessandra • solo_traveller • it
10
2026-09-18 • via Nuitee
A
Ana • solo_traveller • pt
9
Pros:

Simpatia de toda a equipa, excelente localização

Cons:

Nada a indicar

2026-09-18 • via Nuitee
T
Tizmonar • solo_traveller • rs
10
Pros:

Čistoća soba, sadržaji, hrana je bila okej i bilo je izbora.

Cons:

Kreveti bi mogli biti malo udobniji.

2026-09-18 • via Nuitee
Y
Yan • couple • de
6
2026-09-18 • via Nuitee
J
Jose Manuel • couple • es
8
Buena relacion calidad-precio.
Pros:

Desayuno.

Cons:

El horario de la cena.

2026-09-18 • via Nuitee
H
Helena • couple • pt
6
Deu para passar o tempo.
Pros:

Acessibilidade de transportes

Cons:

Falta de opções para estacionamento. Falta de comunicação das horas das piscinas (as que constam na booking estão erradas). Jantar e pequeno almoço fracos. Instalações velhas, com insetos no quarto e pequenos defeitos que já podiam ter sido substituídos. Hóspedes que às 3 da manhã tentaram entrar no nosso quarto (por engano, espero eu).

2026-09-18 • via Nuitee
J
Joaquim • couple • pt
5
2026-09-18 • via Nuitee
N
NEEL • couple • fr
4
C'était moyen, peut mieux faire
Pros:

Les repas très corrects surtout le petit déjeuner

Cons:

La chambre pas du tout isolé, on entend la discussion des voisins
Les mauvaises odeurs du 9 eme étage a la salle de bain. Chaque matin le syphon de la baignoire désamorcé, laissant ainsi passer les odeurs du tout a l'égout

2026-09-18 • via Nuitee
A
Angela • couple • de
7
Es war insgesamt in Ordnung
Pros:

Für drei Sterne tatsächlich das Essen.

Cons:

Das Zimmer.Sehr alt . Badezimmer Tür Schimmelig und alles recht in die Jahre gekommen.

2026-09-17 • via Nuitee
M
Marcel • couple • nl
9
Pros:

Prima kamer met goede bedden en elke dag keurig schoongemaakt. Zeer vriendelijk personeel en het eten was lekker!

2026-09-17 • via Nuitee
J
Joanne • couple • dk
8
Nice hotel in a very run down area
Pros:

Nice pool view, comfortable beds, welcoming and friendly staff.

Cons:

Location
The location is in a run down area, the rubbish bins were over flowing on the day we arrived and weren’t emptied for 3 days and the smell was disgusting. 🤢
Music
Music is played all day long and although we both have an eclectic taste in music, the style played didn’t make you want to stay around the pool and bar and unfortunately there was a speaker right below our room, so it could have been very pleasant sitting on the balcony, but volume and style was off putting.
Half Board
It was difficult to find a table on our first day as the tables were piled high with plates and it appeared the staff couldn’t cope with the volume.
However, after a few more days, we became aware that some of the majority of the guests eat very very large amounts of food. Something we have never witnessed before and it would seem that it didn’t matter how quickly the staff filled things up there were plenty of empty trays. If you like pizza and pasta there was always that every day. We never tried the fish and the meat dishes were of poor quality meat and never much choice or perhaps made for Eastern European taste and maybe fair for the price paid.
The staff were lovely everywhere, despite what we can only imagine isn’t an easy place to work with these very hungry guests.

2026-09-17 • via Nuitee
M
Melanie • solo_traveller • de
4
Nie wieder!
Pros:

Es war einigermaßen sauber

Cons:

Das Personal beim Essen war sehr unfreundlich! Das Essen war immer kalt! Der Strand war 15-20Min entfernt. Für den Preis findet man etwas Besseres.

2026-09-17 • via Nuitee
G
Gábor • solo_traveller • hu
4
2026-09-16 • via Nuitee