Hotel HSM Reina del Mar

Hotels
•
HSM hotels
7.6 (101 reviews)
Carrer Baleares, 10, Playa de Palma, Llucmajor, Mallorca, 7600 , Llucmajor , ES
34-971-44 13 62

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Facilities

Arcade/game room
Free WiFi
24-hour front desk
Terrace
Luggage storage
Wheelchair accessible
Elevator
Golfing nearby
Snorkeling nearby
Scuba diving nearby
See all facilities

Review Highlights

Pros:
Clean hotel
Great location
Delicious food options
Lovely pool area
Cons:
Rude service
Noise from neighboring rooms
Restrictive dining hours

Categories

Cleanliness
8.18
Hotel was clean and well-maintained.
Service
6.65
Mixed reviews on service; some found it rude and unprofessional.
Location
8.69
Great location, central and close to the beach.
Room Quality
7.14
Basic room quality; clean but noise issues reported.
Amenities
7.67
Good pool area and facilities, though the dining experience could improve.
Value for Money
7.63
Fair pricing in relation to services offered.
Food and Beverage
7.18
Food was generally good, but dining hours were restrictive.
Overall Experience
7.65
A mixed but generally positive experience with areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:10

Property Description

Discover the perfect getaway at Hotel HSM Reina del Mar, where comfort meets convenience just moments away from stunning beaches.

Recreational Amenities
Dive into relaxation with our refreshing outdoor pool or explore the area by renting bicycles. Entertainment is at your fingertips with our arcade/game room.

Dining Delights
Savor delicious meals at our on-site restaurant and unwind in the evenings with a drink at our bar/lounge or poolside bar. Enjoy a delightful buffet breakfast every morning to start your day off right!

Comfortable Accommodations
With 180 spacious guestrooms featuring private balconies and complimentary Wi-Fi, you'll feel right at home. Enjoy cable programming and well-appointed bathrooms with complimentary toiletries to enhance your stay.

Don't miss your chance to experience unforgettable moments at Hotel HSM Reina del Mar – book your stay today!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PMI

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Cashless transactions are available

  • Covid

    Property does not offer onsite COVID-19 testing

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.6
Based on 101 reviews
Cleanliness: 8.18
Service: 6.65
Location: 8.69
Room Quality: 7.14
Amenities: 7.67
Value for Money: 7.63
Food and Beverage: 7.18
Overall Experience: 7.65
M
Magalie • couple • fr
8
C était un super séjour , je le conseil vraiment
Cons:

Il manque un sèche cheveux dans la chambre ,
L horaire de fermeture pour le dîner est un peu trop tôt 21h

2026-05-30 • via Nuitee
P
Pablo • couple • es
10
Excelente!
Pros:

Comodidad y flexibilidad con los trabajadores

Cons:

Poco que añadir en este apartado

2026-05-30 • via Nuitee
S
Sarina Anicee • couple • de
8
Super Hotel, wenn man keine Verpflegung braucht
Pros:

Gute Lage, freundliches Personal, sehr bequeme Betten, Zimmer mit Meerblick, gesamte Anlage sehr sauber; der Pool wurde täglich gereinigt. Zimmer außerdem sehr ruhig, von Nachbarn haben wir nichts gehört und super geschlafen auch ohne Ohropax obwohl wir sehr empfindlich sind. Vegane und laktosefreie Milchalternativen beim Frühstück 👍🏻 Cocktails am Pool sehr lecker

Cons:

Kein Fön. Unfassbar schlechtes Essen: Täglich wurden aus den Resten vom Vortag neue merkwürdige Gerichte kreiert, meist pappig, gummiartig, ungewürzt. Selbst Pommes waren immer labbrig & noch weiß. Fleisch, Fisch und Eier haben wir nach einer Nacht mit Magenkrämpfen gemieden und die letzten Tage auswärts gegessen.
Personal im Restaurant spricht leider kein Englisch.

2026-05-30 • via Nuitee
A
Anne • couple • fr
6
Pros:

La propreté et la gentillesse du personnel

Cons:

L’emplacement

2026-05-30 • via Nuitee
K
Katia • extended_group • it
10
Bellissima vacanza, bellissimo Hotel
Pros:

Hotel molto pulito, attento alla clientela e servizi impeccabili. Tutto lo staff è molto cordiale e competente. A 5 minuti a piedi c’è un parcheggio molto grande per lasciare l’auto nel caso si noleggiasse oppure si arriva con la propria. Camere pulite, letto e cuscini molto comodi e bagno con tutti i servizi necessari, peccato per l’asciugacapelli, in quanto non presente. Bellissimo terrazzino in ogni stanza con il tavolo e le sedie, ottimo per rilassarsi dopo una giornata fuori a visitare. Inoltre, l’hotel è dotato di una zona bar con piscina e lettini.

Cons:

Hotel è in una zona un po’ che lascia desiderare, in quanto molto sporca e con persone non molto rassicuranti. Il cibo è buono ma da migliorare, soprattutto la cena e alcuni alimenti, però in rapporto qualità/prezzo è molto più che sufficiente.

2026-05-30 • via Nuitee
M
Mila • solo_traveller • bg
9
Pros:

Местоположение и цена

Cons:

Няма сешоар

2026-05-29 • via Nuitee
J
Josipa • solo_traveller • hr
10
2026-05-29 • via Nuitee
I
Iraide • couple • es
8
2026-05-29 • via Nuitee
V
Viltié • couple • fr
8
2026-05-29 • via Nuitee
M
Marijana • couple • de
6
Pros:

Personal war sehr freundlich

Cons:

Essen

2026-05-29 • via Nuitee
S
Stefan • extended_group • de
8
2026-05-29 • via Nuitee
E
Ewa • solo_traveller • pl
10
Pros:

Super miejsce
Idealna lokalizacja
To juz nasz kolejny pobyt w tym hotelu

2026-05-29 • via Nuitee
R
Roxana • extended_group • es
8
Sencillo y confortable
Pros:

Una vez entras al Hotel, el aroma y la presencia es muy agradable, el personal muy atento y cualificado, las chicas muy amables y serviciales, me llevo buena impresión de este hotel gracias a su servicio y su limpieza

Cons:

No me atrajo el tamaño de la piscina y el espacio de óseo, la mesa buffet carecía de variedad de carnes y comidas muy repetidas.

2026-05-28 • via Nuitee
N
Nicol18. • solo_traveller • it
8
Pros:

La coordinazione tra i ragazzi dello staff

2026-05-28 • via Nuitee
J
jousse • solo_traveller • fr
10
2026-05-27 • via Nuitee
C
Cassandra • solo_traveller • it
8
2026-05-27 • via Nuitee
I
Isabel • couple • pt
8
2026-05-27 • via Nuitee
L
Leonora • couple • hr
10
Odličan hotel, preporučujem.
Pros:

Plaža blizu, hrana odlična.

Cons:

Nema sušila za kosu.

2026-05-27 • via Nuitee
M
miriam • solo_traveller • es
10
Vacaciones soñadas
Pros:

Todo, realmente desde que llegamos hasta que nos retiramos una sonrisa de todo el personal.
Todo limpio, ordenado, la vista desde el balcón al mar espectacular.
100% recomendable

Cons:

Espectacular !!!

2026-05-27 • via Nuitee
E
Eva • couple • de
9
2026-05-27 • via Nuitee