Catalonia Gran Vía Madrid

Hotels
Catalonia Hotels & Resorts
8.7 (8642 reviews)
Gran Vía, 9 , Madrid , es

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Clean and modern rooms
Friendly staff
Good breakfast options
Cons:
Service delays
Issues with room temperature
High breakfast prices
Some concerns over specific cleanliness

Categories

Cleanliness
8.46
Generally clean and well-maintained, but some reviews highlighted issues with bathroom cleanliness.
Service
9.03
Friendly and professional staff, although some reviews noted delays in service.
Location
9.27
Fantastic location, central and accessible to key attractions.
Room Quality
8.22
Rooms noted as spacious and modern, but there were issues with heating/cooling.
Amenities
8.75
Good amenities available, although some felt lacking in variety.
Value for Money
8.51
Generally considered fair, although some mentioned prices felt high for certain services.
Food and Beverage
8.66
Breakfast praised for quality, but seen as overpriced.
Overall Experience
8.73
Overall a good experience, with some minor complaints that did not overshadow the positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:18

Property Description

Luxurious Terrace with Pool and Stunning Views
Experience luxury at Catalonia Gran Vía Madrid with a terrace boasting a pool and breathtaking views of Gran Via. Enjoy free Wi-Fi and a convenient small gym during your stay.

Charming Historic Building with Modern Amenities
Built in 1917, this hotel showcases beautiful stained-glass windows and offers rooms decorated in soothing neutral tones. Relax with satellite smart TV and a private bathroom equipped with a hairdryer.

Dining Excellence and Cultural Proximity
Indulge in Mediterranean and international cuisine at the on-site restaurant, and savor a buffet breakfast. Explore nearby cultural attractions like the Reina Sofía, Thyssen-Bornemisza, and Prado Art Galleries, just a short walk away.

Book now to elevate your Madrid experience at Catalonia Gran Vía Madrid!

Important information:

Credit cardholder must match guest name or provide authorization.

Note that only one dog or cat under 20 kg per room is allowed (upon request). Supplement of €25 night/animal and deposit of €200

As with reservations of more than 4 rooms, special conditions and supplements will apply to those of more than 8 nights.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Sat, Oct 31, 2026 until Wed, Mar 31, 2027
Swimming pool: Closed from Sun, Oct 31, 2027 until Fri, Mar 31, 2028
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.7
Based on 8642 reviews
Cleanliness: 8.46
Service: 9.03
Location: 9.27
Room Quality: 8.22
Amenities: 8.75
Value for Money: 8.51
Food and Beverage: 8.66
Overall Experience: 8.73
F
Fritz couple ch
8
2026-08-22 via Nuitee
A
Andrea Beatriz solo_traveller ar
3
Pros:

La ubicación, el desayuno, y el personal amable.

Cons:

La habitación es demasiado cara para lo que ofrecen, era pequeña, se escuchaba todo lo que pasaba en el pasillo, y tenía olor a humedad.

2026-08-22 via Nuitee
H
Hualde solo_traveller ar
10
Pros:

la ubicacion

2026-08-22 via Nuitee
E
Eli family_with_children il
10
מומלץ מאד
Pros:

המיקום מעולה והצוות אדיב

2026-08-22 via Nuitee
S
Shahad solo_traveller sa
6
لا بأس
Pros:

الإستقبال: استقبلنا ديفيد، كان مرحب جدا ومتعاون
التصميم: البهو مصمم بشكل جميل
المطعم: مطعم بوفيه الفطور جيد، الطعام متنوع ولذيذ، يوجد طباخ خاص للبيض والبانكيك
الطعام داخل الغرف: يوجد هالخدمة، مستوى الطعام جيد
الغرف: الغرفة المطلة على فيا قران تعتبر أوسع وأفضل من غيرها
الموقع: ممتاز، مباشرة على شارع فيا قران

Reception: David checked us in; he was extremely welcoming and helpful.
​Design: The lobby is beautifully designed.
​Restaurant: The breakfast buffet restaurant is good; the food is varied and delicious, and there is a live cooking station for eggs and pancakes.
​In-Room Dining: This service is available, and the food quality is good.
​Rooms: The room facing Gran is more spacious and better than the others.
​Location: Excellent, located right on Via Gran street.

Cons:

تسجيل الخروج: كانت من أسوأ التجارب، آدريان كان يتكلم معي بغرور وتكبّر، غير متعاون، لم يستجيب الى عرض التكسي المجاني للمطار رغم انه مع حجزي للغرف، كذلك المرأة في الاستقبال شكرتها مرتين ولم ترد علي، وتنظر بغرور!
"هذه التجربة السيئة هي سبب عدم عودتي للفندق مرة أخرى أو ترشيحه لصديق"

واعتبر موضوع تكسي المطار من مسؤولية بوكنق كذلك، حيث انهم يوعدون ويوفرون عروض لا يمكن استخدامها!

الغرف: المخدة غير مريحة وحجمها غريب، الغرف الغير مطلة صغيرة نسبيا، ولا يوجد بها أي إطلالة، الشباك يفتح على منور داخلي فالشمس لا تدخل داخل الغرفة
الحمام: لا يوجد به تهوية، لا يوجد شطاف
الخدمة: لا يوفرون مياه شرب مجانية للغرف
بوفيه الفطور: مر علينا خلال الفترة ثلاثة طباخين مختلفين، كلهم غير مرحبين وعصبيين ولا يتحدثون الإنجليزية

Check-out: This was one of the worst experiences. Adrian spoke to me with arrogance and pride, was unhelpful, and refused to honor the free airport taxi offer that was included with my room booking. Also, the receptionist woman—I thanked her twice, but she didn't reply and just gave an arrogant look!

​"This bad experience is the reason I will never return to this hotel or recommend it to a friend."

​Booking.com Note: I also consider the airport taxi issue to be Booking.com's responsibility as well, since they promise and offer deals that cannot actually be used!

​Rooms: The pillow is uncomfortable and has a strange size.
The rooms without a view are relatively small and have no view at all; the window opens onto an interior lightwell, so sunlight does not enter the room.
​Bathroom: There is no ventilation, and no bidet spray (shattaf).
​Service: They do not provide complimentary drinking water in the rooms.
​Breakfast Buffet: Three different chefs rotated during our stay, and all of them were unwelcoming, moody/tempramental, and did not speak English.

2026-08-22 via Nuitee
M
maria valeria extended_group ar
8
2026-08-22 via Nuitee
A
Atilio family_with_children ar
9
Excelente
Pros:

La ubicación del hotel es perfecta

Cons:

Pedimos un late check out y nos dieron muy poco tiempo !!! Estaría bueno que brindaran este servicio y si les parece cobrar algo por el mismo !!! Me parece algo razonable

2026-08-22 via Nuitee
D
Daniel Jorge solo_traveller ar
10
2026-08-22 via Nuitee
D
Daniela family_with_children lu
9
Excellent hotel in the heart of Madrid
Pros:

Rooms are spacious and clean. Modern bathrooms. The bed is big and comfortable.
The reception staff is kind and very helpful. We had an issue with the noise the first morning as our room was next to the cleaning ladies service room. I complained to the reception and they immediately apologized and offered to change the room with more quiet. Friendly and efficient - exceptional customer service.

Cons:

Everything is good except for the level of noise by the cleaning staff. Compared to French and German hotels, there is a space for improvement in Spain. Otherwise, they work very well. The rooms are spotless clean.

2026-08-22 via Nuitee
C
caseous solo_traveller iq
8
2026-08-21 via Nuitee
J
JOSEFINA couple ar
7
Pros:

Desayuno increíble. Opciones sin gluten disponibles.

Cons:

Habitación extremadamente pequeña, con ventana a un techo vecino, se escuchaba todo lo que sucedía afuera. Elevando precio para calidad habitación.

2026-08-21 via Nuitee
J
Jennifer solo_traveller us
7
2026-08-21 via Nuitee
B
Beatriz family_with_children us
10
2026-08-21 via Nuitee
E
Elias family_with_children br
10
2026-08-21 via Nuitee
S
Scarlet couple es
10
2026-08-21 via Nuitee
X
xi solo_traveller cn
10
2026-08-20 via Nuitee
X
XIAOXU couple cn
10
2026-08-20 via Nuitee
C
Claudia couple ar
8
2026-08-20 via Nuitee
N
Natàlia Puchades solo_traveller es
9
Cèntric
Pros:

La dutxa era gegant!

Cons:

Azotea molt xula peròolt cara

2026-08-20 via Nuitee
A
Alfredo solo_traveller au
10
2026-08-20 via Nuitee