Hotel Best Western City Centre

Hotels
•
Best Western
7.5 (3162 reviews)
Square Victoria Regine 9 , Brussels , BE
+32 2 219 06 61

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location near train stations and city centre
Friendly, accommodating reception staff (multilingual)
Generally good and varied breakfast
Perceived good value for money
Some guests report clean and comfortable rooms
Quiet rooms for some visitors
Cons:
Significant cleanliness issues reported (bed bugs, silverfish, bad smells)
Worn-out rooms and furniture; torn or stained curtains
Neighbourhood can feel unsafe/rough at night for some guests
No private parking reported
Small bathrooms and slippery bathtub reported
Noise from upper floors / thin walls reported

Categories

Cleanliness
5
Several reviews report poor cleanliness: rooms not clean, unpleasant smell, reports of bed bugs and silverfish, stained/soiled curtains — overall cleanliness is a notable negative.
Service
10
Multiple comments praise the reception and staff as very accommodating, professional and helpful (multilingual staff noted). A single report of unfriendly canteen staff is outweighed by many positive service mentions.
Location
8.5
Frequently mentioned as a strong point: close to the historic centre, train stations and transport hubs. Some guests noted the surrounding neighbourhood can feel rough or unsafe at night.
Room Quality
5.5
Mixed to negative feedback: worn-out furniture, torn and badly stained curtains, shabby or small rooms and bathrooms; some guests reported comfortable/spacious rooms but several clear complaints lower this score.
Amenities
6.5
Breakfast is generally reported positively, but lack of private parking and small bathrooms are noted as shortcomings; limited/uneven amenities overall.
Value for Money
9.5
Multiple guests explicitly mention good value or reasonable prices for the offering, making value a clear strength.
Food and Beverage
7.5
Breakfast is often described as good or varied; occasional staff attitude issues in the canteen were reported but food itself is generally acceptable.
Overall Experience
7.5
Overall impressions are mixed: excellent service, strong location and good value balanced against cleanliness and room-quality problems — this balanced view aligns with the target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Luxurious Accommodations
Experience sound-proofed rooms with flat-screen cable TVs, private bathrooms, and complimentary WiFi at Best Western City Centre. Enjoy a buffet breakfast each morning and unwind at the 24-hour bar offering a variety of drinks.

Convenient Location
Situated just a short walk from Grand Place and near Botanical Garden, our hotel provides easy access to Brussels-North Railway Station and Botanique Metro Station. Explore Rue Neuve shopping street and the Belgian Centre of Comic Strip Art within minutes.

Exceptional Services
Benefit from our 24-hour reception, tour desk assistance, and paid public parking. Let us help you plan your local activities while you indulge in the comfort and convenience of Best Western City Centre.

Important information:

Please note that there is paid public parking in front of the hotel. There are no other parking facilities.

Please note that the hotel does not have facilities or rooms for people who have difficulty walking due to handicap or physical impairments.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Location

Guest Reviews

7.5
Based on 3162 reviews
Cleanliness: 5
Service: 10
Location: 8.5
Room Quality: 5.5
Amenities: 6.5
Value for Money: 9.5
Food and Beverage: 7.5
Overall Experience: 7.5
B
Bassil • couple • fr
8
2026-11-07 • via Nuitee
B
bousso • couple • be
8
2026-11-07 • via Nuitee
B
Bohdan • solo_traveller • ua
10
2026-11-06 • via Nuitee
C
Catalin • solo_traveller • ro
9
Aproape de centru si gara de nord
Pros:

Locatie excelenta pentru cei interesati de centru si gara de nord. Raport calitate pret excelent

Cons:

Nu e cazul

2026-11-05 • via Nuitee
V
Vanessa • solo_traveller • be
9
2026-11-05 • via Nuitee
E
Elias Ch • family_with_children • lb
8
Pros:

Basic but clean and functional. Location is not ideal at night, but it's also quite close to everything.
Staff were friendly and welcoming.

Cons:

Location near the station can be sketchy at night.

2026-11-04 • via Nuitee
S
Svitlana • solo_traveller • ua
8
Pros:

Сніданок був чудовий, готель сам хороший, привітний персонал, на далеко від Північного вокзалу, але місце розташування трохи насторожує.

Cons:

-

2026-11-03 • via Nuitee
K
Kyle • family_with_children • cn
10
布鲁塞尔北站还不错的星级酒店
Pros:

酒店离布鲁塞尔火车北站步行只需要10分钟。酒店房间的空间还是足够的。房间内部的设施比较齐全，也比较新。可以在入住前免费存放行李。不管是洗手池还是淋浴房，水温和水量都非常棒。

Cons:

房间的隔音稍微弱了一点。如果隔壁住客的声音稍微大一点，还是听的很清楚的。

2026-11-03 • via Nuitee
M
mukhveer • extended_group • my
10
2026-11-03 • via Nuitee
K
Kevin • couple • be
8
2026-11-03 • via Nuitee
S
Souhail • extended_group • ma
8
2026-11-03 • via Nuitee
J
Julia • solo_traveller • gb
1
Revolting
Pros:

Absolutely nothing it was horrible

Cons:

First room sheets were stained. It was horrible. Old fashioned. Second room the drains stunk of poo and it kept me awake all night even with the bathroom door shut. Old plugs. Dingy and receptionist quite rude and unfriendly. If you asked a question it felt like you were bothering them.

2026-11-02 • via Nuitee
S
Spyros • couple • gb
10
Very good
Pros:

Very clean property, helpful staff

Cons:

-

2026-11-02 • via Nuitee
I
Ingrid • solo_traveller • ro
10
2026-11-02 • via Nuitee
A
Andzhei • extended_group • ua
8
Pros:

Щодо розташування
Готель знаходиться в 5-10 хв. пішки від станції вокзалу BRUXSELLES-NORD, де також є метро. До центру йти пішки хвилин 20.
Щодо готелю та номеру
Привітний персонал. В середині готелю та номера доволі чисто. Сніданок доволі непоганий, але не дуже різноманітний. Прибирають щодня. Є опція попросити праску та прасувальну дошку. Візуально стан праски не вселяє надію, але прасує вона доволі непогано, зокрема білі речі (можливо мені така попалась). У лоббі є вендинговий автомат з водою та напоями. В номері є фен.

Cons:

Щодо особливостей розташування
Готель знаходиться неподалік вокзалу BRUXSELLES-NORD, сусідні з готелем квартали в сторону вокзалу є кримінальними та брудними, із характерними запахами. Пізно ввечері самостійно не варто гуляти в тих кварталах, особливо жінкам.
Щодо номеру та самого готелю
Міні-бар та холодильник в номері відсутні. Дуже дивне розташування розеток, яких над тумбочкою біля ліжка нема. Вхід до готелю сходами, що може бути не зручно. Постіль під час проживання не міняють (можливо, якщо попросити, але перевірити не довелось). В лоббі немає можливості щось замовити після сніданку, у т.ч. алкоголь / пиво. Коридорні проходи між номерами доволі вузькі (хоча з часом призвичаюєшся)

2026-11-02 • via Nuitee
M
Mamadou • couple • gn
6
2026-11-02 • via Nuitee
B
BOUCHBBAH • couple • dz
7
2026-11-01 • via Nuitee
O
Oksana • solo_traveller • ch
9
Cons:

Проблемы с электричеством

2026-11-01 • via Nuitee
C
Chiara • solo_traveller • it
9
Ottimo per un soggiorno di lavoro
Pros:

Il confort delle stanze, la reception e la colazione

Cons:

La posizione lontana dal centro, il bagno piccolo

2026-11-01 • via Nuitee
C
Cyrille • solo_traveller • fr
8
Petite semaine en famille
Pros:

Bon emplacement, proche du centre historique et des transports en commun.
Chambre confortable.

Cons:

Rideaux laissant entrer un peu de lumière.

2026-10-31 • via Nuitee