Hotel Best Western City Centre

Hotels
•
Best Western
7.7 (2944 reviews)
Square Victoria Regine 9 , Brussels , be
+3222190661

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Helpful staff
Clean rooms
Cons:
Unpleasant odors
Staff unfriendliness
Some cleanliness issues

Categories

Cleanliness
7.05
Multiple reviews noted cleanliness issues, particularly concerning room upkeep.
Service
8.55
Staff was generally helpful and accommodating despite some reviews mentioning unfriendliness.
Location
8.05
Guests appreciated the location, with several noting its proximity to transit but some concerns about the surrounding area.
Room Quality
7.55
Rooms were described as clean but some reviews highlighted issues like odd socket placements and minor inadequacies.
Amenities
7.55
Basic amenities were present, but some guests mentioned missing items like a fridge.
Value for Money
8.05
Many guests felt the pricing was reasonable for the offered services, although some issues were noted.
Food and Beverage
7.05
Breakfast options were noted as satisfactory, but improvements were suggested for variety.
Overall Experience
7.75
Overall, the experience was positive, though various minor issues were highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:34

Property Description

Luxurious Accommodations
Experience sound-proofed rooms with flat-screen cable TVs, private bathrooms, and complimentary WiFi at Best Western City Centre. Enjoy a buffet breakfast each morning and unwind at the 24-hour bar offering a variety of drinks.

Convenient Location
Situated just a short walk from Grand Place and near Botanical Garden, our hotel provides easy access to Brussels-North Railway Station and Botanique Metro Station. Explore Rue Neuve shopping street and the Belgian Centre of Comic Strip Art within minutes.

Exceptional Services
Benefit from our 24-hour reception, tour desk assistance, and paid public parking. Let us help you plan your local activities while you indulge in the comfort and convenience of Best Western City Centre.

Important information:

Please note that there is paid public parking in front of the hotel. There are no other parking facilities.

Please note that the hotel does not have facilities or rooms for people who have difficulty walking due to handicap or physical impairments.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 17 years old stay for € 25 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.7
Based on 2944 reviews
Cleanliness: 7.05
Service: 8.55
Location: 8.05
Room Quality: 7.55
Amenities: 7.55
Value for Money: 8.05
Food and Beverage: 7.05
Overall Experience: 7.75
A
Arif • couple • be
6
2026-07-04 • via Nuitee
L
Linder • solo_traveller • se
6
Pros:

Sköna sängar, parkeringshus nära.

Cons:

Det ligger tyvärr i ett rätt otrevligt område, öppen knarkhandel, uteliggare och prostitution. Man känner sig inte trygg i området.
Själva hotellet är rätt slitet.

2026-07-04 • via Nuitee
O
Oula Ulrich Hefreme • solo_traveller • ci
8
2026-07-04 • via Nuitee
P
Patrycja • extended_group • pl
8
Świetny hotel
2026-07-04 • via Nuitee
M
Mohammad Shahidul • couple • gb
8
Close to Brussels North and easily accessible. Good value for money and comfortable.
Pros:

Location 📍

2026-07-04 • via Nuitee
D
DAE HYUNG • solo_traveller • ie
6
2026-07-04 • via Nuitee
M
Morgane • solo_traveller • fr
7
2026-07-04 • via Nuitee
M
Mihai • couple • ro
10
2026-07-04 • via Nuitee
J
Jelena • couple • lv
9
2026-07-04 • via Nuitee
T
THOMAS • solo_traveller • ae
8
Overall its ok, But the hotel is located in a steep location and going up with the luggage is a task
Pros:

Room is ok anf the location is also not bad abd the bed has to be improved

Cons:

Initially the room was with poor Wifi. However the staff Ms. Alexiana shifted the room even though I hve utilised it.

2026-07-04 • via Nuitee
K
Krzysztof • couple • pl
10
2026-07-04 • via Nuitee
D
Dainora • couple • lt
10
Excellent
2026-07-04 • via Nuitee
B
Blanche • family_with_children • fr
4
2026-07-04 • via Nuitee
N
Nadia • solo_traveller • nl
10
Excellent stay!
Pros:

Stayed here for the BTS concerts in Brussels! Great location near the station. The staff were super helpful and kind in many ways, early check-in, late check-out and gave us access to the fridge because my friend brings her own food due to allergies. Would definitely recommend this hotel to everyone!

2026-07-04 • via Nuitee
A
Audrey • solo_traveller • fr
9
Très bon hôtel
Pros:

Tout était très bien. La chambre était suffisamment spacieuse pour 4 pour dormir une nuit.

2026-07-03 • via Nuitee
E
Eniko • solo_traveller • nl
9
2026-07-03 • via Nuitee
M
Mariia • solo_traveller • ua
9
2026-07-03 • via Nuitee
C
Céline • family_with_children • fr
7
Pour petit budget c'est idéal !
Pros:

L'emplacement de la chambre dans l'hôtel était extra.

Merci beaucoup au personnel de nous avoir installé dans une chambre au calme comme demandé.

La literie était bonne.

Le petit déjeuner était excellent.

Le ménage est très bien fait. Les linges sont changés tous les jours.

Il y a de l'eau chaude qui arrive de suite pour la douche c'est très agréable !

Cons:

La télé est minuscule mais il y a des chaînes en toutes les langues :-D

Les chambres sont surclimatisées (20 degrés alors qu'il fait 35 dehors) avec avec l'air qui arrive directement sur les lits.

Lors de la tempête du 27 dans la nuit, nous avons eu la moquette trempée du côté des fenêtres.

L'hôtel est vieillissant et les équipements sont loin d'être récents également.

La situation géographique pourrait être idéale puisque à côté d'une gare mais on ne se sent en sécurité qu'à l'intérieur de l'hôtel car les environs sont plutôt mal fréquenté et ça zone beaucoup...

2026-07-03 • via Nuitee
A
Angelika • extended_group • pl
8
2026-07-03 • via Nuitee
E
Elizabeth • extended_group • lv
8
2026-07-03 • via Nuitee