Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Location
Service
Breakfast
Cons:
Cleanliness
Value for Money
Room Quality

Categories

Cleanliness
7.73
Several reviews noted issues with cleanliness, such as hair in the bathtub and concerns about older facilities.
Service
9.2
Most reviews highlighted excellent service and friendly staff.
Location
9.74
The location was frequently praised for being convenient and close to transport and attractions.
Room Quality
7.19
Mixed sentiments, with some rooms described as basic or cramped, while others praised them for being spacious.
Amenities
8.22
Amenities such as breakfast and coffee provisions were well-received, although some expressed disappointment about certain items not being replenished.
Value for Money
7.18
Comments suggested that the price may not align with the quality experienced, particularly in older rooms.
Food and Beverage
8.73
Breakfast received high praise for variety and quality, contributing positively to the stay.
Overall Experience
9.2
Overall satisfaction was high, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:47

Property Description

Prime Location and Convenience
Located right next to the Lucerne Train Station, the Chapel Bridge, and the KKL Convention Centre, Hotel Monopol offers unparalleled convenience for travelers. With free WiFi and a complimentary Lucerne City-Mobility ticket upon check-in, exploring the town is a breeze.

Luxurious Rooms and Stunning Views
The spacious, non-smoking rooms at Hotel Monopol are well-equipped with modern amenities including a small fridge, a safe, and a TV with 74 satellite channels. Additionally, the Suite Lounge & Bar on the 7th floor provides a cozy spot to enjoy a drink while soaking in breathtaking views of the city, lake, and mountains.

Dining and Nearby Attractions
Surrounded by numerous dining options, guests at Monopol Luzern Hotel can indulge in a variety of culinary experiences. Additionally, with parking spaces available for a surcharge and easy access to restaurants, the hotel ensures a seamless stay for all guests.

Book your stay at Hotel Monopol for a perfect blend of luxury, convenience, and comfort.

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Location

Guest Reviews

8.4
Based on 2084 reviews
Cleanliness: 7.73
Service: 9.2
Location: 9.74
Room Quality: 7.19
Amenities: 8.22
Value for Money: 7.18
Food and Beverage: 8.73
Overall Experience: 9.2
T
Theodor • couple • ch
9
2026-09-19 • via Nuitee
S
Saeka • couple • jp
6
Pros:

駅から近い。部屋にケトルがあった。水回りは広めで、バスタブも付いてた。

Cons:

施設が古い。部屋の中も結構古さを感じた。値段が高い。

2026-09-17 • via Nuitee
B
Bo Young • couple • kr
9
Pros:

VALUE

Cons:

No Elevater to the top floor

2026-09-17 • via Nuitee
A
Arturo • family_with_children • us
8
Decent stay and a greatly-located hotel.
Pros:

The location was perfect, across from the train station and two blocks from the Chapel Bridge and Old Town Lucerne. The room AC worked well and the room was quiet. Fast elevators. Good rooftop bar. Did not eat breakfast at the hotel.

Cons:

A room was a little dated if you looked closely.

2026-09-15 • via Nuitee
G
Gail • solo_traveller • us
9
Pros:

Great location . Large rooms. Very comfortable beds. Large bathrooms. Very quiet. Beautiful rooftop bar area.

Cons:

A bit dated. Could use new carpet in rooms.

2026-09-15 • via Nuitee
L
Leslie • couple • us
9
Pros:

Hotel facilities and location were great. Our only issue was on Saturday night the street partying went on til about 4 am, hard to sleep. According to hotel staff this is typical for Friday or Saturday nights.

2026-09-14 • via Nuitee
S
shachar • extended_group • il
7
Pros:

קרוב לתחנת רכבת וארוחת בוקר מעולה

2026-09-13 • via Nuitee
S
Sanjeev • couple • us
5
Location was good and staff was really nice and helpful. Everything else need updating. AC which was major factor of boo
Pros:

Location & staff

Cons:

Needs serious updates. Bathroom faucets & shower needs update & exhaust fan was non existent. Curtains need updating. AC needs to work better.

2026-09-12 • via Nuitee
K
Katherine • couple • us
10
Good location, decent breakfast
Pros:

Good view of the mountain

Cons:

Nothing

2026-09-12 • via Nuitee
R
Rosdan • solo_traveller • my
10
Excellent
Pros:

Near to any where.

Cons:

None

2026-09-11 • via Nuitee
J
Jean Jacques C • family_with_children • fr
6
Oui, mais un peu obsolète ...
Pros:

Situation géographique bonne, chambre vaste et confortable
Gardiennage des valises pratique

Cons:

Mériterait d'être sérieusement rénové, la création d'une "véritable" réception serait bienvenu

2026-09-10 • via Nuitee
K
Konstantin • couple • de
10
Angenehmer Aufenthalt
Pros:

Gute Betten, zentrale Lage, sehr freundliches Personal, gutes Frühstück

2026-09-09 • via Nuitee
S
Sarah • extended_group • gb
7
Fairly basic but clean rooms in very central location
Pros:

Very central location with helpful staff

Cons:

Rooms are very tired and need refurbishing.
Very basic for the price. Our shower did not work.

2026-09-08 • via Nuitee
J
Janis • couple • us
6
Don’t trust all the pictures.
Pros:

Location was amazing. Right next to the train station.

Cons:

My room looked nothing like the picture. It was really old and not updated. The only clean and updated area was the bathroom.

2026-09-08 • via Nuitee
T
Tiffany • couple • us
6
Pros:

Great location and the room was wonderful!

Cons:

The check-in process was awful and the staff were not helpful.

2026-09-08 • via Nuitee
P
Potato_Explorer • solo_traveller • us
9
Pros:

The station is right across the street and the rooms have a very nice view. Bathrooms are updated and the complimentary sparkling water with Ricola drops is a nice touch. The beds are quite comfortable and the provided bath products are nice.

Cons:

The hotel is showing its age with being able to hear people from the hall (*volume based) and the carpet and wallpapers show signs of staining. The carpet also wasnt vacuumed properly before our stay as we found a snacking nut on the floor under the desk.

2026-09-08 • via Nuitee
T
Talal • family_with_children • kn
4
2026-09-07 • via Nuitee
J
Jürgen • extended_group • de
8
2026-09-07 • via Nuitee
J
June • solo_traveller • sg
4
Pros:

Location right next to train station was v convenient.

Cons:

Old hotel, dirty carpets, smelly room. Smells of stale cigarette smoke despite it being a supposedly Non-smoking room!

2026-09-06 • via Nuitee
M
MOHAMED • extended_group • au
8
Cons:

Excellent location

2026-09-05 • via Nuitee