Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Location
Service
Breakfast
Cons:
Cleanliness
Value for Money
Room Quality

Categories

Cleanliness
7.73
Several reviews noted issues with cleanliness, such as hair in the bathtub and concerns about older facilities.
Service
9.2
Most reviews highlighted excellent service and friendly staff.
Location
9.74
The location was frequently praised for being convenient and close to transport and attractions.
Room Quality
7.19
Mixed sentiments, with some rooms described as basic or cramped, while others praised them for being spacious.
Amenities
8.22
Amenities such as breakfast and coffee provisions were well-received, although some expressed disappointment about certain items not being replenished.
Value for Money
7.18
Comments suggested that the price may not align with the quality experienced, particularly in older rooms.
Food and Beverage
8.73
Breakfast received high praise for variety and quality, contributing positively to the stay.
Overall Experience
9.2
Overall satisfaction was high, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:47

Property Description

Prime Location and Convenience
Located right next to the Lucerne Train Station, the Chapel Bridge, and the KKL Convention Centre, Hotel Monopol offers unparalleled convenience for travelers. With free WiFi and a complimentary Lucerne City-Mobility ticket upon check-in, exploring the town is a breeze.

Luxurious Rooms and Stunning Views
The spacious, non-smoking rooms at Hotel Monopol are well-equipped with modern amenities including a small fridge, a safe, and a TV with 74 satellite channels. Additionally, the Suite Lounge & Bar on the 7th floor provides a cozy spot to enjoy a drink while soaking in breathtaking views of the city, lake, and mountains.

Dining and Nearby Attractions
Surrounded by numerous dining options, guests at Monopol Luzern Hotel can indulge in a variety of culinary experiences. Additionally, with parking spaces available for a surcharge and easy access to restaurants, the hotel ensures a seamless stay for all guests.

Book your stay at Hotel Monopol for a perfect blend of luxury, convenience, and comfort.

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Location

Guest Reviews

8.4
Based on 2084 reviews
Cleanliness: 7.73
Service: 9.2
Location: 9.74
Room Quality: 7.19
Amenities: 8.22
Value for Money: 7.18
Food and Beverage: 8.73
Overall Experience: 9.2
M
Marilyn • couple • au
10
2026-10-16 • via Nuitee
M
Maja • couple • ca
9
Convenient, central landmark!
Pros:

The location was ideal for us because of the proximity to the train station and Altstadt. The staff speak many languages and were very friendly and helpful. We were delighted to receive an upgrade to a large suite with a kitchen and bar stools. We made use of the kitchen facilities and enjoyed the Nespresso coffee every morning of our 5 day stay!

Cons:

Unfortunately there is a bar on the backside of the property where many of the youth attending the chilbi (Fall Fair behind the railway station) were carousing until 3 in the morning. It was quite noisy by Swiss standards. However, the thick windows really helped to shut out some of the noise!

2026-10-15 • via Nuitee
S
Steven • family_with_children • us
9
2026-10-14 • via Nuitee
K
Kamiyama • extended_group • jp
8
また利用したい！
Pros:

駅の目の前！最高の立地！
スタッフの皆さん優しく、チェックインの最中にハーブティーを人数分入れてくれたり気遣いも最高だった。
無料のグレードアップをしてくれて部屋も快適だった。

Cons:

シャワールームのみ、滞在した部屋は手前の洗面のから隙間を潜り抜けるようで狭く感じた。

2026-10-11 • via Nuitee
C
CHRISTINE • family_with_children • us
10
Enjoyable stay at Hotel Monopol Luzern
Pros:

The room was tastefully decorated, comfortable and had everything we needed. I particulary liked the large bathroom as we had 3 adults in my family staying in this room. The location was central to everything. The staff were friendly and helpful.

2026-10-08 • via Nuitee
V
Virginia • couple • au
9
Fabulous location for exploring this beautiful city and close to everything
Pros:

The room was well set out and very clean, with a small seating area which made it feel larger. Good view out to the lake . The hotel location is superb, close to restaurants and supermarket. Across the road from train and tram options for easy travle around the city and to other regional areas.

Cons:

Breakfast was a little basic and not always a lot of food selection when we sat down.

2026-10-07 • via Nuitee
L
Lisette • family_with_children • nl
8
Leuk om een nacht te verblijven.
Pros:

Ruim en in het centrum. Leuke rooftop-bar. Indrukwekkend groot pand. Parkeren in parkeergarage van het station.

Cons:

Krakende vloeren wat logisch is met een oud pand. Ik vond de prijskwaliteit niet in verhouding omdat het een gewone kamer is (niet luxe)
wat wel op een mooie lokatie is.

2026-10-07 • via Nuitee
T
Theodor • couple • ch
9
2026-09-19 • via Nuitee
S
Saeka • couple • jp
6
Pros:

駅から近い。部屋にケトルがあった。水回りは広めで、バスタブも付いてた。

Cons:

施設が古い。部屋の中も結構古さを感じた。値段が高い。

2026-09-17 • via Nuitee
B
Bo Young • couple • kr
9
Pros:

VALUE

Cons:

No Elevater to the top floor

2026-09-17 • via Nuitee
A
Arturo • family_with_children • us
8
Decent stay and a greatly-located hotel.
Pros:

The location was perfect, across from the train station and two blocks from the Chapel Bridge and Old Town Lucerne. The room AC worked well and the room was quiet. Fast elevators. Good rooftop bar. Did not eat breakfast at the hotel.

Cons:

A room was a little dated if you looked closely.

2026-09-15 • via Nuitee
G
Gail • solo_traveller • us
9
Pros:

Great location . Large rooms. Very comfortable beds. Large bathrooms. Very quiet. Beautiful rooftop bar area.

Cons:

A bit dated. Could use new carpet in rooms.

2026-09-15 • via Nuitee
L
Leslie • couple • us
9
Pros:

Hotel facilities and location were great. Our only issue was on Saturday night the street partying went on til about 4 am, hard to sleep. According to hotel staff this is typical for Friday or Saturday nights.

2026-09-14 • via Nuitee
S
shachar • extended_group • il
7
Pros:

קרוב לתחנת רכבת וארוחת בוקר מעולה

2026-09-13 • via Nuitee
S
Sanjeev • couple • us
5
Location was good and staff was really nice and helpful. Everything else need updating. AC which was major factor of boo
Pros:

Location & staff

Cons:

Needs serious updates. Bathroom faucets & shower needs update & exhaust fan was non existent. Curtains need updating. AC needs to work better.

2026-09-12 • via Nuitee
K
Katherine • couple • us
10
Good location, decent breakfast
Pros:

Good view of the mountain

Cons:

Nothing

2026-09-12 • via Nuitee
R
Rosdan • solo_traveller • my
10
Excellent
Pros:

Near to any where.

Cons:

None

2026-09-11 • via Nuitee
J
Jean Jacques C • family_with_children • fr
6
Oui, mais un peu obsolète ...
Pros:

Situation géographique bonne, chambre vaste et confortable
Gardiennage des valises pratique

Cons:

Mériterait d'être sérieusement rénové, la création d'une "véritable" réception serait bienvenu

2026-09-10 • via Nuitee
K
Konstantin • couple • de
10
Angenehmer Aufenthalt
Pros:

Gute Betten, zentrale Lage, sehr freundliches Personal, gutes Frühstück

2026-09-09 • via Nuitee
S
Sarah • extended_group • gb
7
Fairly basic but clean rooms in very central location
Pros:

Very central location with helpful staff

Cons:

Rooms are very tired and need refurbishing.
Very basic for the price. Our shower did not work.

2026-09-08 • via Nuitee