Children allowed
Pets allowed

Facilities

Nightclub
Guest education on local ecosystems and culture
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Location
Service
Breakfast
Cons:
Cleanliness
Value for Money
Room Quality

Categories

Cleanliness
7.73
Several reviews noted issues with cleanliness, such as hair in the bathtub and concerns about older facilities.
Service
9.2
Most reviews highlighted excellent service and friendly staff.
Location
9.74
The location was frequently praised for being convenient and close to transport and attractions.
Room Quality
7.19
Mixed sentiments, with some rooms described as basic or cramped, while others praised them for being spacious.
Amenities
8.22
Amenities such as breakfast and coffee provisions were well-received, although some expressed disappointment about certain items not being replenished.
Value for Money
7.18
Comments suggested that the price may not align with the quality experienced, particularly in older rooms.
Food and Beverage
8.73
Breakfast received high praise for variety and quality, contributing positively to the stay.
Overall Experience
9.2
Overall satisfaction was high, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:47

Property Description

Prime Location and Convenience
Located right next to the Lucerne Train Station, the Chapel Bridge, and the KKL Convention Centre, Hotel Monopol offers unparalleled convenience for travelers. With free WiFi and a complimentary Lucerne City-Mobility ticket upon check-in, exploring the town is a breeze.

Luxurious Rooms and Stunning Views
The spacious, non-smoking rooms at Hotel Monopol are well-equipped with modern amenities including a small fridge, a safe, and a TV with 74 satellite channels. Additionally, the Suite Lounge & Bar on the 7th floor provides a cozy spot to enjoy a drink while soaking in breathtaking views of the city, lake, and mountains.

Dining and Nearby Attractions
Surrounded by numerous dining options, guests at Monopol Luzern Hotel can indulge in a variety of culinary experiences. Additionally, with parking spaces available for a surcharge and easy access to restaurants, the hotel ensures a seamless stay for all guests.

Book your stay at Hotel Monopol for a perfect blend of luxury, convenience, and comfort.

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply.

Please note that renovation work of the exterior facade will be carried out from January 1, 2026 to June 30, 2026. During that time, guests may experience some light disturbances or obstruction of the view.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs CHF 75 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 50 per person per night when using an available cot.
    Children up to and including 12 years old stay for CHF 100 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1946 reviews
Cleanliness: 7.73
Service: 9.2
Location: 9.74
Room Quality: 7.19
Amenities: 8.22
Value for Money: 7.18
Food and Beverage: 8.73
Overall Experience: 9.2
J
Johnny • couple • us
4
Disappointing…
Pros:

Good location. Nearby the train station. Room size.

Cons:

Very dated hotel. Worn out furniture and carpet. Very uncomfortable sagging mattress that needs to be replaced a long time ago. Breakfast was terrible, the food in the small hot food bar offered some varieties but only the hard boiled eggs and some cooked vegetables were good & freshly made, the rest tasted leftovers from previous night dinner, not fresh and not hot! Small selection of pastries & bread and they were hard and dry. Good tea and coffee though.

2026-05-23 • via Nuitee
T
Thorgerdur Solveig • solo_traveller • de
7
2026-05-23 • via Nuitee
R
Rodrigo • couple • br
10
2026-05-22 • via Nuitee
D
Devajit Chakravarty • couple • ca
3
Bad hotel - Very attractive looking, but incompetent staff. Noisy, old room.
Pros:

I booked this hotel because it was highly rated and next to the train station, booking.com showed that it had large rooms. The WiFi connection was good but you need the front desk staff to help log you in.

Cons:

Since no AC, you have to open the windows. The noise from the street is overwhelming well into the night. I think the noise stopped about 4am. The room shows on-line as large, but the furniture is old and arranged in an odd way, so that the bed (which is immovable) goes diagonal and so does wood box which holds the fridge (also immovable). So, the layout of the furniture makes the room MUCH smaller. The hotel is old and the furniture is circa 1970. The front desk lost our luggage which we stored with them (they found it after my proactive efforts to help them solve THEIR problem). They were not even concerned. I think the front desk staff were hired based on youth and looks (young and pretty) not commitment to solving customer problems or providing service.

2026-05-22 • via Nuitee
T
Taufiq • couple • gb
9
Excellent
Pros:

Great location and breakfast. Great staff. Needs a lobby.

Cons:

Needs a lobby

2026-05-22 • via Nuitee
미형 • solo_traveller • kr
8
2026-05-22 • via Nuitee
G
Glen • couple • au
9
Pros:

Great central location and good size room.

Cons:

Facade of hotel currently being renovated so we had no view out our window due to scaffolding.

2026-05-21 • via Nuitee
G
Gan • extended_group • my
9
Pros:

Come no

2026-05-21 • via Nuitee
J
Jane • solo_traveller • au
10
A wonderful place to enjoy beautiful Luzern from with easy access by lift.
Pros:

Location was excellent for trains and all the tourist spots. Large room and staff were very welcoming and helpful.
Great to have the apples! Good cheaper food options close by.

Cons:

Only negatives were the unfortunate timing of our visit with the maintenance of front of building. We could not see out of the window. Got caught a few times going out and finding it raining. Also the bedside light shades are too big and you knock them at night.

2026-05-20 • via Nuitee
R
Raphael • family_with_children • ch
9
2026-05-18 • via Nuitee
T
TyM_12 • Couples • Perth, Greater Perth, Western Australia
4
Come to lucern but don’t stay here
Pros:

Very overpriced for a run down hotel. Stains on the floor. Great front counter staff and close to train station and attractions. Do your self a favour and stay somewhere else.

Lucern is amazing!

2026-05-17 • via Tripadvisor
S
Sandra • solo_traveller • de
9
2026-05-17 • via Nuitee
A
Anna • couple • au
5
Mediocre fir the very high price
Pros:

Close to attractions

Cons:

Room was dated and stained. Outlook to back of hotel very ugly .
At check in was told our stay included breakfast - but we’re turned away the next morning saying it wasn’t. Was a bit embarrassing.

2026-05-17 • via Nuitee
C
Concetta • couple • au
10
Had an excellent stay there. The staff were very helpful.
Pros:

Breakfast: not bad but hot food needs attention. The location was excellent.

Cons:

The breakfast varieties. Could include eggs done your way.

2026-05-17 • via Nuitee
K
Kazue • family_with_children • jp
7
Pros:

駅から近くて便利。

Cons:

レセプションの場所が分かりづらかった。
市内公共交通機関のチケットの案内がなく、2日目にネットでその存在を知り、レセプションの人に貰った。
改修工事？中なのか、建物の正面が全てカバーされていた。その状況がちゃんと案内されていれば良かった。

2026-05-16 • via Nuitee
N
NISHITH • couple • in
8
2026-05-15 • via Nuitee
P
Peter • solo_traveller • gb
7
Good location with comfortable room but inaccurate information regarding parking
Pros:

Good location and the room was comfortable.

Cons:

We were misled by reception staff regarding there being a discount for multiple day parking in the adjacent station car park. it would have cost us c£200 to park there for three days so we moved our car after one day to another car park that was less conveniently located.

2026-05-15 • via Nuitee
W
Wen Ge Pan • solo_traveller • au
7
Pros:

Location and Breakfast are good.

Cons:

Shower is not good, sometime is cold water and suddenly hot.

2026-05-15 • via Nuitee
M
MARIA ELISA • couple • es
9
2026-05-14 • via Nuitee
J
Jennifer • extended_group • ch
8
2026-05-14 • via Nuitee