Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Location
Service
Breakfast
Cons:
Cleanliness
Value for Money
Room Quality

Categories

Cleanliness
7.73
Several reviews noted issues with cleanliness, such as hair in the bathtub and concerns about older facilities.
Service
9.2
Most reviews highlighted excellent service and friendly staff.
Location
9.74
The location was frequently praised for being convenient and close to transport and attractions.
Room Quality
7.19
Mixed sentiments, with some rooms described as basic or cramped, while others praised them for being spacious.
Amenities
8.22
Amenities such as breakfast and coffee provisions were well-received, although some expressed disappointment about certain items not being replenished.
Value for Money
7.18
Comments suggested that the price may not align with the quality experienced, particularly in older rooms.
Food and Beverage
8.73
Breakfast received high praise for variety and quality, contributing positively to the stay.
Overall Experience
9.2
Overall satisfaction was high, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:47

Property Description

Prime Location and Convenience
Located right next to the Lucerne Train Station, the Chapel Bridge, and the KKL Convention Centre, Hotel Monopol offers unparalleled convenience for travelers. With free WiFi and a complimentary Lucerne City-Mobility ticket upon check-in, exploring the town is a breeze.

Luxurious Rooms and Stunning Views
The spacious, non-smoking rooms at Hotel Monopol are well-equipped with modern amenities including a small fridge, a safe, and a TV with 74 satellite channels. Additionally, the Suite Lounge & Bar on the 7th floor provides a cozy spot to enjoy a drink while soaking in breathtaking views of the city, lake, and mountains.

Dining and Nearby Attractions
Surrounded by numerous dining options, guests at Monopol Luzern Hotel can indulge in a variety of culinary experiences. Additionally, with parking spaces available for a surcharge and easy access to restaurants, the hotel ensures a seamless stay for all guests.

Book your stay at Hotel Monopol for a perfect blend of luxury, convenience, and comfort.

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs CHF 75 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 50 per person per night when using an available cot.
    Children up to and including 12 years old stay for CHF 100 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 2036 reviews
Cleanliness: 7.73
Service: 9.2
Location: 9.74
Room Quality: 7.19
Amenities: 8.22
Value for Money: 7.18
Food and Beverage: 8.73
Overall Experience: 9.2
A
Alexandra • extended_group • nl
9
Fantastisch
Pros:

Groot, schoon, goede service. Perfecte locatie

2026-07-24 • via Nuitee
S
Sudha • family_with_children • us
10
2026-07-24 • via Nuitee
P
Partha • family_with_children • us
8
Pros:

It is very close to the train station and boat pier. It is very easy to make day trips around Luzern for anyone staying here

2026-07-23 • via Nuitee
S
Suzan • family_with_children • us
10
Excellent choice hotel for your stay in Lucerne
Pros:

Great location by the train station/bus station/ferry port and close to Old Town prime sights. Nice rooms.

Cons:

The bed was really hard for our taste.

2026-07-23 • via Nuitee
D
Departure35000420401 • Family • Cairo, Cairo Governorate
8
Good location
Pros:

Great location opposite railway station, metres from old town you can walk to everything. Breakfast good, staff helpful

2026-07-21 • via Tripadvisor
M
Moon • solo_traveller • sg
5
Not worth the price
Pros:

The location is unbeatable!!

Cons:

Run down. Not very clean. Noisy corridors. Doors slam every day.

2026-07-21 • via Nuitee
Y
Yigang • couple • us
9
The best location
Pros:

I like the location very much, it is 3 minutes walking to the lake. The hotel has few parking spots, the staff allowed us to parking in the hotel, it is too convenient for us.

2026-07-21 • via Nuitee
K
Kritika • couple • us
10
Pros:

the AC was super strong. The kitchen was very helpful with a newborn. so much space. the bathroom was very nice and big shower. finally BEST location!! i will definitely be staying here again

2026-07-20 • via Nuitee
N
Neel • family_with_children • us
10
Pros:

Location

Cons:

Rooms very small. On contrary bathroom very big.

2026-07-19 • via Nuitee
A
Ameena • solo_traveller • sa
9
2026-07-19 • via Nuitee
S
Silvia • family_with_children • au
8
2026-07-18 • via Nuitee
T
Talha • solo_traveller • gb
9
2026-07-17 • via Nuitee
K
Kanoknun • family_with_children • th
5
Pros:

Only location

Cons:

Everything is old.

2026-07-16 • via Nuitee
D
donnier • Couples • Powder Springs, Georgia
10
Pre Cruise Stay
Pros:

We stayed here for two night pre-river cruise. Great location right across the street from the train station. Easy walk to center of town. Room was nice.

2026-07-15 • via Tripadvisor
H
hingridy • family_with_children • us
7
Good overall
Pros:

We had a very good stay at Hotel Monopol Luzern. The location couldn’t be better—it’s just a 2-minute walk from the train station and the boat pier, making it incredibly convenient for exploring Lucerne.
The rooms are spacious, comfortable, and the hotel is very nice overall.
Overall, we really enjoyed our stay thanks to the excellent location, comfortable room, and the convenience of being so close to the train station and the lake. We would definitely consider staying here again.

Cons:

There were two things that could be improved. First, the air conditioning is centrally controlled by the hotel. I tend to sleep in a very cool room, and on most nights the room felt warmer than I would have liked.

Second, the bathtub is unusually high, making it difficult—and potentially dangerous—for children, older adults, or anyone with limited mobility to get in and out safely.

2026-07-15 • via Nuitee
S
SATOKO • solo_traveller • jp
8
2026-07-14 • via Nuitee
P
Patricia • extended_group • br
8
2026-07-14 • via Nuitee
P
PoojaK347 • Family • New Delhi, National Capital Territory of Delhi
8
Practical & Well-Located, Right by Lucerne Station
Pros:

We stayed at this hotel for three nights across four rooms. Its best feature is the location — right next to Lucerne train station, with a McDonald's and Starbucks on the ground floor for convenience. However, that same location can be a bit of a nuisance on weekend nights, as street noise carried all the way up to the 6th floor on a Saturday.

To the hotel's credit, when we requested a room change from the 4th floor due to a smell issue, the front desk promptly upgraded us to a room on the 6th floor. The check-in process is quite tech-enabled, done entirely via an iPad, and even communicating with the front desk or housekeeping during your stay is done through an iPad in the room — it has the efficient, functional feel of a business hotel more than a boutique one, which worked well for our practical needs during the trip.

Access to a microwave on the 6th floor and an ice machine on the 1st floor was genuinely helpful, letting us eat in after long days of sightseeing. The hotel also kindly held onto our luggage after checkout on our last day, which made our departure much easier.

The breakfast spread was well laid out, and the staff were very helpful in providing gluten-free bread options.

2026-07-13 • via Tripadvisor
J
Jennifer • solo_traveller • ie
9
Pros:

Very friendly staff. The location could not be better.

2026-07-13 • via Nuitee
H
Helen • extended_group • us
8
Just ok
Pros:

The location of the property and the quad rooms are great.

Cons:

The staff could benefit from providing a warmer and more welcoming customer experience.

2026-07-13 • via Nuitee