Hotel Chalet Swiss

Hotels
8.3 (2841 reviews)
Seestrasse 22 , Interlaken , ch

Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Noise issues
Cleanliness problems

Categories

Cleanliness
7.76
Some negative mentions about cleanliness due to bug infestations.
Service
9.23
Staff received positive feedback for being lovely and accommodating.
Location
9.27
Good location near restaurants and transportation.
Room Quality
7.22
Concerns regarding noise and comfort in rooms.
Amenities
8.25
Basic amenities provided, but could improve in sound insulation.
Value for Money
8.21
Generally seen as good value for location and amenities.
Food and Beverage
8.26
Breakfast and food options received favorable reviews.
Overall Experience
8.23
Mixed experiences, some enjoyed while others had significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:21

Property Description

Panoramic Mountain Views
Experience stunning vistas of the Eiger, Mönch, and Jungfrau mountains from our traditional chalet-style hotel in Interlaken.

Relaxation and Convenience
Unwind in the sauna, savor a drink at the bar, and stay connected with complimentary WiFi during your stay.

Ideal Location
With a ski bus stop to the Jungfrau ski area just outside and free access to Interlaken's public buses, exploring the area is effortless. The Interlaken West Train Station is also within an 8-minute walk.

Book now to indulge in a memorable Swiss getaway at our charming mountain retreat.

Important information:

Different policies may apply for the following conditions:

- Bookings of 6 rooms or more
- Bookings for 10 people or more

Please note that parking is offered on site, cannot be reserved and is subject to availability.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. No extra charges.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CHF 5 per day.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 15 per person per night when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 2841 reviews
Cleanliness: 7.76
Service: 9.23
Location: 9.27
Room Quality: 7.22
Amenities: 8.25
Value for Money: 8.21
Food and Beverage: 8.26
Overall Experience: 8.23
K
Kimberley solo_traveller gb
8
2026-05-29 via Nuitee
S
SANDEEP family_with_children in
8
Pros:

location

Cons:

washroom

2026-05-29 via Nuitee
C
Carlos solo_traveller mt
5
2026-05-28 via Nuitee
N
Necla solo_traveller tr
1
The worst ever
Pros:

Nothing

Cons:

Rude personnel..bad Rooms ..safety is not provided..somebody entered in my room in the morning while I was sleeping..

2026-05-27 via Nuitee
D
David solo_traveller th
4
Cons:

Incredibly noisy

2026-05-27 via Nuitee
A
Anna family_with_children ch
5
Don’t get fulled with pictures of the property
Pros:

Location, free parking

Cons:

Pictures of the hotel are photoshopped/beautified to the point that I felt scammed when I entered our room. Expectation vs reality effect was tremendous. This hotel is very very old, rooms are very small and “tired”. One day there was no hot water. No a/c and it gets very hot to sleep, especially on the second floor of our room.

2026-05-26 via Nuitee
T
Tanja solo_traveller ch
8
2026-05-26 via Nuitee
M
Mattmüller solo_traveller ch
1
Auf Grund von überbuchung wurde mir zum gleichen Preis von CHF 220.- eine Besenkammer zugewiesen, bei der keine Verdunke
2026-05-26 via Nuitee
C
Carla solo_traveller ar
10
Excelente
Pros:

Muy amables en la recepción, muy atentos! , hermoso el hotel, limpio, excelente ubicación! Y el desayuno riquísimo!

Cons:

Como es todo de madera se escuchan los pasos de las personas que están en la habitación de arriba.

2026-05-26 via Nuitee
A
ANTONIO OLEGARIO couple br
10
Ficaria novamente
Pros:

Localização excelente. Fica a 9 min andando da estação west. Embora a ost seja a principal, eu acho melhor ficar na west que é bem mais tranquila e toda hora tem um trem ou ônibus que deixa na ost em poucos minutos. Eu fui caminhando algumas vezes. Sobre o hotel o café da manhã muito bom, funcionários gentis e cordiais .

Cons:

Nada que desabone mas senti falta de um ar condicionado mas o ventilador resolveu bem. Embora a recepção ofereça a opção de colocar alimentos p gelar , na Suíça eu senti falta de frigobar nos hotéis pq a alimentação lá é cara e poder guardar bebidas e comidas adquiridas nos mercados seria muito importante .

2026-05-26 via Nuitee
M
Mohamed solo_traveller ae
3
2026-05-26 via Nuitee
A
Anonymous solo_traveller ch
4
Not value for money
Pros:

The room was clean
The style of the room was good
The breakfast was good
Close to the train station
Could hear the sound of birds from outside
Building structure was nice

Cons:

Very noisy room, I could even hear the snorting of neighbor and what they talk even when wasn't loud.
I could hear sound of people from the street even when the windows completely closed.
I though, I already paid in full but when arrived, they ask for city tax which wasn't include in the payment online.
The hotel price was very expensive and I was expect higher quality as I already booked hotels in Switzerland with similar quality and cheaper price, even they have been cheaper accommodations but I select this as it has a better ranking but didn't meet my expectation compare to the price.
In neighbor there have been bars and I saw several drunk people at night which make area unsafe at night.

2026-05-26 via Nuitee
S
Sławomir solo_traveller pl
9
2026-05-25 via Nuitee
M
Marisa family_with_children ch
6
Pros:

L'emplacement est bien, tranquille et jolie de l'extérieur. Personnel a notre arrivée très serviable

Cons:

On avait pas d'eau chaude pour prendre une douche le matin, pas de climatisation et il fesait très chaud dans la chambre

2026-05-25 via Nuitee
A
Abdul couple us
9
I really enjoyed this place I could recommend
Pros:

Location staff specifically Mr Max reception very helpful and off course all staff

Cons:

View from the room and cleanest place

2026-05-22 via Nuitee
M
Mavouenzela solo_traveller fr
8
2026-05-22 via Nuitee
M
Mathias solo_traveller ch
9
2026-05-22 via Nuitee
M
Majid solo_traveller ca
3
Pros:

The ciling make noise when the second floor gust walking cheap bathroom and very uncomfortable pillows

2026-05-21 via Nuitee
A
Aysegul solo_traveller tr
10
2026-05-21 via Nuitee
K
Karl Eric solo_traveller hk
7
A good option for Interlaken for the price.
Pros:

Great location. Ok breakfast. Free parking. Strong shower.

Cons:

Very small room

2026-05-21 via Nuitee