Hotel Chalet Swiss

Hotels
8.3 (2996 reviews)
Seestrasse 22 , Interlaken , CH
+41 41 562 76 60

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Terrace
Family rooms
Garden
Pets allowed
Hiking
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Noise issues
Cleanliness problems

Categories

Cleanliness
7.76
Some negative mentions about cleanliness due to bug infestations.
Service
9.23
Staff received positive feedback for being lovely and accommodating.
Location
9.27
Good location near restaurants and transportation.
Room Quality
7.22
Concerns regarding noise and comfort in rooms.
Amenities
8.25
Basic amenities provided, but could improve in sound insulation.
Value for Money
8.21
Generally seen as good value for location and amenities.
Food and Beverage
8.26
Breakfast and food options received favorable reviews.
Overall Experience
8.23
Mixed experiences, some enjoyed while others had significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:21

Property Description

Panoramic Mountain Views
Experience stunning vistas of the Eiger, Mönch, and Jungfrau mountains from our traditional chalet-style hotel in Interlaken.

Relaxation and Convenience
Unwind in the sauna, savor a drink at the bar, and stay connected with complimentary WiFi during your stay.

Ideal Location
With a ski bus stop to the Jungfrau ski area just outside and free access to Interlaken's public buses, exploring the area is effortless. The Interlaken West Train Station is also within an 8-minute walk.

Book now to indulge in a memorable Swiss getaway at our charming mountain retreat.

Important information:

Different policies may apply for the following conditions:

- Bookings of 6 rooms or more
- Bookings for 10 people or more

Please note that parking is offered on site, cannot be reserved and is subject to availability.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Location

Guest Reviews

8.3
Based on 2996 reviews
Cleanliness: 7.76
Service: 9.23
Location: 9.27
Room Quality: 7.22
Amenities: 8.25
Value for Money: 8.21
Food and Beverage: 8.26
Overall Experience: 8.23
C
Chantal • solo_traveller • ch
5
2026-10-31 • via Nuitee
A
Alejandro • solo_traveller • ar
10
Pros:

El desayuno , orden y la limpieza perfectos

2026-10-31 • via Nuitee
S
Sarasa • family_with_children • jp
10
2026-10-31 • via Nuitee
B
Bajrang Kumar • solo_traveller • in
8
2026-10-30 • via Nuitee
Z
Zied • couple • tn
10
Exceptionnel
Pros:

Le cadre l’ambiance tout était parfait très chaleureux

2026-10-29 • via Nuitee
E
Eric • family_with_children • ch
6
2026-10-28 • via Nuitee
P
Piotr • solo_traveller • pl
8
2026-10-26 • via Nuitee
D
Dinesh • family_with_children • in
4
Got charge for full person and not upgrade my room
Pros:

Room was at good location not far from station.

Cons:

I had a very disappointing experience staying at this hotel with my family. I accidentally booked the wrong room type and requested a room with two beds upon arrival. The hotel staff informed me that the required room was unavailable on the first day but said they could upgrade us the following day and asked me to contact Booking.com. I emailed Booking.com but received no response.

As a result, my family and I had to stay in the same small, uncomfortable room for all three nights, sleeping on the floor. To make matters worse, the hotel charged me extra at checkout, even though we never received the comfortable accommodation we needed.

I do not understand why the hotel was willing to charge extra but could not provide a suitable room when they knew about our situation. The overall experience was uncomfortable and disappointing, especially when travelling with family. I would not recommend this hotel unless they improve their customer service and how they handle such situations.

2026-10-25 • via Nuitee
J
Jonas • solo_traveller • ch
7
Pros:

Günstiger Preis für Interlaken

Cons:

Personal spricht nur englisch, alles in allem sehr unpersönlich

2026-10-24 • via Nuitee
M
Mohammadi • solo_traveller • it
1
Kahvaltıları güzeldi ulaşım olarak rahat
Pros:

Konum Interlaken west istasyona yakın olması.

Cons:

Bina çok eski ahşap hotel konsepti seviyorsanız tam size göre ama her yer cır cır ses yapıyor.

2026-10-24 • via Nuitee
M
Miguel Angel • solo_traveller • mx
10
2026-10-24 • via Nuitee
D
David • couple • us
10
Great room, great location, great staff.
Pros:

The location of the hotel was wonderful. It was an easy walk into town to get everywhere. It was in a quiet part so it was quite relaxing. Views were spectacular. Overall quaint and charming. Staff was wonderful.

Cons:

There isnt much negative that can be said about this place.

2026-10-23 • via Nuitee
P
Pascal • couple • ch
7
2026-10-22 • via Nuitee
A
AYMAN • couple • sa
3
2026-10-22 • via Nuitee
B
Birgit • solo_traveller • de
8
Gerne wieder.
Pros:

Die Lage und die Zimmer sind optimal für einen kurzen Aufenthalt in Interlaken.

Cons:

Das Frühstück im Durchgang fand ich nicht ganz so gut, aber es war weitestgehend alles vorhanden.

2026-10-21 • via Nuitee
R
RAMOS • extended_group • ae
7
Overall good experience
Pros:

I hope some renovation in the main hotel rooms can be done and lift should be upgraded until third floor since its difficult to carry luggage bags

Cons:

Appreciate if the none pork items can be in a separate food tray with independent serving spoon or tongs

2026-10-21 • via Nuitee
M
Mohamed • couple • ae
8
it was not bad
Pros:

The staff were very polite

Cons:

the price and the breakfast

2026-10-21 • via Nuitee
L
lu • family_with_children • cn
5
2026-10-21 • via Nuitee
S
Sally • couple • gb
9
Pros:

Loved the staff, particularly breakfast room and reception. Came here 4 years ago and felt like "coming home".

Cons:

Would have liked more comfortable chairs and maybe little table to relax at when we came home each evening.

2026-10-20 • via Nuitee
J
Javier • solo_traveller • ar
7
Pros:

Estaba cerca del centrito de Interlaken y el desayuno era muy completo.

Cons:

Muy ruidoso, pisos y paredes de madera, a la vieja usanza, se escucha cada vez que camina alguien en la habitación de arriba, corredores, si sos sensible a los ruidos no es tu lugar.

2026-10-19 • via Nuitee