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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Garden
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Pets allowed
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Hiking
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Lift / Elevator
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Laundry
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Luggage storage
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Cycling
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Soundproof rooms
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Ironing service
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Meeting/banquet facilities
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Tennis court
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Hot tub/Jacuzzi
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Sauna
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Dry cleaning
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Skiing
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Breakfast in the room
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Massage services
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Packed lunches
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Games room
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Spa/wellness center
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Ski storage
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Currency exchange
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Babysitting/child services
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Hammam
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Non-smoking throughout
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Airport shuttle (additional charge)
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Board games/puzzles
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Concierge service
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Special diet menus - on request
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Snack bar
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ATM/cash machine on site
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Pool with view
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Heated pool
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Indoor pool
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Indoor play area
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Ski school
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Shuttle service (free)
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Ski pass vendor
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Airport drop off
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Airport pick up
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Coffee Shop on site
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Fruits
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Pet bowls
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Spa/wellness center services
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Pet basket
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Manicure
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Pedicure
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
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Temporary art galleries
Review Highlights
Categories
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Property Description
Luxurious Heritage Hotel in Zermatt
Exquisite Dining Experiences: Indulge in award-winning cuisine at Alpine Gourmet Prato Borni, Brasserie Lusi, and saycheese! Restaurant. Enjoy daily afternoon tea and live piano music at Stars Bar.
Ultimate Relaxation: Unwind in the Vita Borni spa with a pool and sauna. Rooms offer stunning mountain views, with some overlooking the iconic Matterhorn. Enjoy complimentary tea, coffee, and minibar treats.
Exclusive Events and Amenities: Host events in modern banquet rooms, relax in the smoker's lounge, and explore the hotel garden and terrace. Member of “Preferred Hotels & Resorts” and “Swiss Deluxe Hotels”.
Book your stay at Grand Hotel Zermatterhof for a truly unforgettable experience!
Please note that Zermatt is a car-free village. Guests can park their car in Täsch (garage parking) and continue to Zermatt by train or taxi.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Location
Guest Reviews
部屋が広くとても清潔で、ベットも気持ち良く、熟睡できました。
事前にわかっていましたが、マウンテンビューですが、マッターホルンが見えない部屋でした。次回はマッターホルンが見える部屋に泊まりたいです。
The Location is very good
The view is excellent
And the hotel is clean
The location and the view and the service and the stuff is very helpful
ottima colazione, con ottimo servizio
Luxury in the Perfect Location
We had a fantastic stay at the Grand Hotel Zermatterhof. From the moment we arrived, it felt like a very polished, luxurious hotel that knows exactly how to look after its guests.
We were collected from the train station by smartly dressed staff in one of the hotel's little electric buggies—which is a lovely touch, especially as only electric vehicles and bikes are allowed in Zermatt. It immediately added to the unique atmosphere of the town.
We stayed in a first-floor corner suite with a huge private terrace, and that was undoubtedly the highlight of the room. Sitting outside with a morning coffee while looking directly towards the Matterhorn was an unforgettable experience. The views are simply breathtaking.
The hotel itself is beautifully designed throughout, with elegant interiors that feel luxurious yet welcoming. The location couldn't be better—right at the top of the main street by the church, making it easy to explore the town while still enjoying those incredible mountain views.
A special mention has to go to the spa. It is honestly one of the best hotel spas I've ever visited. It feels incredibly modern, immaculate, and has everything you could possibly want to relax after a day exploring the mountains.
Breakfast was another highlight. There was an excellent selection of food, the quality was superb, and the service from the breakfast team was warm and attentive. Throughout our stay, every member of staff—from reception onwards—was friendly, professional and genuinely welcoming.
If I had one criticism, it would be the size of the suite. We booked a corner suite, and although it included a living area, dining table and the fantastic terrace, the bedroom and bathroom were smaller than I expected for a suite at this price point. That said, I suspect you're really paying for the unbeatable location and the spectacular terrace views, and in that respect it absolutely delivers.
If you're visiting Zermatt, I'd also highly recommend taking the cable car as high as possible for the incredible Matterhorn views. It's an experience not to be missed.
One final tip: we ate at a small restaurant in town and unfortunately ended up with an upset stomach. This had absolutely nothing to do with the hotel, but if I were to visit again, I'd happily stick to the hotel's own restaurants. We had originally planned to, but they were between lunch and dinner service, so we went elsewhere instead. Given the quality of everything else at the hotel, I'd recommend dining there whenever you can.
Overall, this is a truly wonderful hotel in an unbeatable location, with exceptional service, a world-class spa, and views that are hard to match. We'd happily return.
BTW, my picture does not do the view any justice at all!
Alles,Gastronomie in Perfektion,geführt mit viel Liebe, Leidenschaft und Herzblut. Danke.
Absolutes Top Hotel. Es gibt nichts zu beanstanden.
Zermatt is a lovely experience once you get there. It's not ideal the fact that you can only access by train.
But, if you're planning to go there, there is nothing better than the Grand Hotel Zermatterhof.
We stayed there for 1 week and went skiing daily.
They offer ski valet and transportation to and from the train station.
They have a lovely open air cafe and bar, which is the best in town
Amazing environment, marvellous staff, fantastic food.
The bedroom was very warm.
Der Aufenthalt war in jeder Hinsicht top.
Es gibt nichts zu bemängeln.
Tradition, history, views, magical,
Breakfast was amazing…. Treated like kings and queens
No air conditioning
Woke up sweating in the night
“Hot tub wasn’t hot”
Room, location, staff were exceptional. Fantastic views, including the Matterhorn. Great restaurants and memorable food!
Maybe an AC would have helped, but not a complaint, just a wish!
妻がどうしても再訪したいということで、リピートしました。前回と比較して、スパの改修や朝食がさらに美味しくなるなど、進化していました。そしてマッターホルンを望む立地と、洗練された空間の中で、親切なスタッフによる一流のサービスは変わらぬまま、流石の一言です。
Nothing was too much trouble. Amazing breakfast choice and we loved the spa facilities.
Nothing. It was all great. Wish we’d been told before about the hotel bus which could have collected us from the train.
We ate outside and had the Brasserie menu. This place isn’t cheap but it is quality. Worth every penny in my view. Engaged and attentive staff. Superb food (the fillet Rossini was delicious). Very good wine list by the glass. On a sunny evening, a table on the patio was just lovely.
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