Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Delicious breakfast
Friendly staff
Excellent wellness facilities
Cons:
Noise from renovations
Limited reception hours

Categories

Cleanliness
8.93
No specific mention of cleanliness was found in the reviews, but standard quality for this hotel tier.
Service
9.4
Staff described as friendly and helpful in multiple reviews.
Location
9.44
Location is frequently mentioned as superb and centrally located.
Room Quality
9.39
Rooms are praised across several reviews for comfort and decor.
Amenities
9.42
Wellness facilities and breakfast options received positive mentions.
Value for Money
9.38
Guests felt they received excellent value based on service and offerings.
Food and Beverage
9.43
Breakfast options and dining experiences are highly rated.
Overall Experience
9.8
Guests expressed high levels of satisfaction and recommendation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:25

Property Description

Luxurious Accommodation
The family-run 4-star superior Wellness Hotel Alpenhof offers elegant rooms with modern amenities including free WiFi, minibar, and cable TV. Most rooms feature a balcony for stunning views of Zermatt.

Gourmet Dining Experience
Indulge in a variety of gourmet menus at the hotel's restaurant and savor local and international wines in the stylish lobby. Treat yourself to little snacks and exquisite drinks in the cozy atmosphere.

Relaxation and Entertainment
Unwind in the Spa area with an indoor pool, hot tub, sauna, and steam baths. Pamper yourself at the beauty salon or enjoy a drink at the refined smoking lounge or the lively piano bar.

Experience luxury and comfort at Wellness Hotel Alpenhof in Zermatt. Book now for an unforgettable stay.

Important information:

Please note that Zermatt is a car-free village. Guests can park their car in Täsch (garage parking) and continue to Zermatt by train or taxi.

A complimentary transfer service from and to the train station is offered to all guests on their arrival and departure day. Please inform the property about your arrival time in advance. Please note that the extra bed prices may vary according to season. Please contact the property directly for further information. Contact details are stated in the booking confirmation.

When booking more than 4 rooms, different policies and additional supplements may apply.

Renovation Alpine Chic Rooms

Until mid-December we are renovating all Alpine Chic rooms with a complete new look. The entire side of the Hotel above the bar will therefore be closed, the Spa, Restaurant, Bar and smoking lounge stay open as per usual. Some construction noise will be expected.
Renovation work will be done weekdays, during business hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9.4
Based on 1061 reviews
Cleanliness: 8.93
Service: 9.4
Location: 9.44
Room Quality: 9.39
Amenities: 9.42
Value for Money: 9.38
Food and Beverage: 9.43
Overall Experience: 9.8
W
Wiranee • couple • th
9
2026-06-13 • via Nuitee
Y
YUSHENG • couple • cn
10
非常满意
Pros:

位置不错，火车站走过去大约10分钟，方便出行，设施完善，早餐也不错，还有送车服务，很好！

2026-06-12 • via Nuitee
E
Eduardo • solo_traveller • pt
10
Zermatt with a view
Pros:

The location and the room view to Matterhorn.
The room is very confortable.
Breakfast was very good.

2026-06-11 • via Nuitee
J
Jasmin • solo_traveller • de
10
2026-06-09 • via Nuitee
A
Angela • couple • ca
9
Great stay at the Wellness Hotel Alpenhof. Loved the spa services and breakfast. Would definitely stay there again.
Pros:

Beautiful room with view of the Matterhorn. Staff very friendly. Excellent breakfast included. I used the spa - had the best massage.

Cons:

Everything was great

2026-06-09 • via Nuitee
S
Siddharth • solo_traveller • sg
10
Excellent property!
Pros:

New rooms are very comfortable and well equipped.

Cons:

Na

2026-06-08 • via Nuitee
M
MIGUEL ANGEL • solo_traveller • es
9
2026-06-08 • via Nuitee
7
7861 • couple • ca
10
2026-06-06 • via Nuitee
J
Joseph • solo_traveller • ie
10
2026-06-06 • via Nuitee
T
Tin_Manila • Family • Manila, Metro Manila, Luzon
10
Great homey hotel choice
Pros:

This hotel is situated in a quieter part of Zermatt, beside the river, but within a good 10minute walk to the train station. They also have free shuttle service if you don't feel like walking.

We got an Alpine Chic Room, and we were pleasantly surprised to learn that it has a view of the Matterhorn from the balcony. The room was well appointed and comfortable for 3 (2 adults and 1 child). Breakfast selection was good and filling. All staff were warm and hospitable. My son also liked the trampoline in the hotel grounds.

The only issue is that the room lacked hanging rods, and has no privacy upon exiting the shower which might be an issue if you're staying in the room with friends or older kids.

Nonetheless, this hotel is a great choice in Zermatt.

2026-06-05 • via Tripadvisor
T
tin_manila • solo_traveller • ph
9
Great homey hotel choice
Pros:

This hotel is situated in a quieter part of Zermatt, beside the river, but within a good 10minute walk to the train station. They also have free shuttle service if you don't feel like walking.

We got an Alpine Chic Room, and we were pleasantly surprised to learn that it has a view of the Matterhorn from the balcony. The room was well appointed and comfortable for 3 (2 adults and 1 child). Breakfast selection was good and filling. All staff were warm and hospitable. My son also liked the trampoline in the hotel grounds.

Nonetheless, this hotel is a great choice in Zermatt.

Cons:

The room lacked hanging rods, and has no privacy upon exiting the shower which might be an issue if you're staying in the room with friends or older kids. They also don't have hotel slippers, which is weird considering that the room floor finish is a bit rough/cold.

2026-06-05 • via Nuitee
K
Ksenia • couple • ru
3
Cons:

For a hotel that bills itself as a five-star establishment, the standard of service is simply appalling

2026-06-04 • via Nuitee
M
maryam • couple • ae
10
Everything was good and the best thing that they upgraded our rooms
Pros:

The hotel room

Cons:

Nothing

2026-06-01 • via Nuitee
N
nada • couple • ae
9
Pros:

They offered us upgrade for two of our rooms which we really appreciated, and we got a room with nice views of the matterhorn! the spa was nice and the massage was really good. Bus stop is really close to the hotel!

Cons:

Although we got breakfast included in our booking we still have to pay extra for cooked options!

2026-06-01 • via Nuitee
P
Philippa • solo_traveller • gb
10
Pros:

Beautiful hotel, well cared for and clean. We had a balcony room with an outlook over mountains, and that had recently been refurbished
The decor was lovely and very comfortable. Breakfast was excellent, lovely dining room with nice mountain views. Hotel staff were fabulous - friendly, welcoming and helpful. The hotel has a gorgeous swimming pool and spa area (sauna, steam room, open air jacuzzi etc), we made use of this and loved it. The hotel is well located, close to central Zermatt restaurants, cafes, shops, etc.. and of course the Gornegrat bahn. The attention to detail at this hotel is excellent and second to none. We felt very well looked after throughout our stay. It was perfect for us, we loved the hotel and Zermatt. If we were to return to Zermatt, we would definitely stay here again.

2026-05-31 • via Nuitee
F
Francelis • couple • pr
10
2026-05-30 • via Nuitee
P
Penny • extended_group • us
10
Pros:

Friendly, clean and very helpful staff

Cons:

Spa wasn’t very good and the air conditioning wasn’t working so well

2026-05-29 • via Nuitee
J
Jan • couple • de
10
2026-05-28 • via Nuitee
D
David • solo_traveller • us
10
Love Zermatt!
Pros:

Everything and everyone! The staff and facilities were amazing! The room was very comfortable , and the spa excellent. The restaurant and bar were excellent! Ali was a phenomenal bartender and very informative!

Cons:

The hotel didn't reach out to us prior to arrival to determine our needs, that is it.

2026-05-27 • via Nuitee
T
Tatijana • couple • ch
8
2026-05-25 • via Nuitee