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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Swimming pool
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Pets allowed
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Hiking
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Lift / Elevator
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Laundry
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Luggage storage
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Cycling
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Safety deposit box
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Bar
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Golf course
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Ironing service
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Hot tub/Jacuzzi
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Sauna
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Dry cleaning
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Skiing
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Ski storage
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Hammam
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Non-smoking throughout
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Special diet menus - on request
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Allergy-free room
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Indoor pool
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Ski school
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Shuttle service (free)
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Ski pass vendor
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Hot spring bath
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Pet bowls
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Spa/wellness center services
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Beauty Services
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Fitness/spa locker rooms
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Manicure
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Pedicure
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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24-hour security
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Security alarm
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Walking tours
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Key card access
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Bike tours
Review Highlights
Categories
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Property Description
Luxurious Accommodation
The family-run 4-star superior Wellness Hotel Alpenhof offers elegant rooms with modern amenities including free WiFi, minibar, and cable TV. Most rooms feature a balcony for stunning views of Zermatt.
Gourmet Dining Experience
Indulge in a variety of gourmet menus at the hotel's restaurant and savor local and international wines in the stylish lobby. Treat yourself to little snacks and exquisite drinks in the cozy atmosphere.
Relaxation and Entertainment
Unwind in the Spa area with an indoor pool, hot tub, sauna, and steam baths. Pamper yourself at the beauty salon or enjoy a drink at the refined smoking lounge or the lively piano bar.
Experience luxury and comfort at Wellness Hotel Alpenhof in Zermatt. Book now for an unforgettable stay.
Please note that Zermatt is a car-free village. Guests can park their car in Täsch (garage parking) and continue to Zermatt by train or taxi.
A complimentary transfer service from and to the train station is offered to all guests on their arrival and departure day. Please inform the property about your arrival time in advance. Please note that the extra bed prices may vary according to season. Please contact the property directly for further information. Contact details are stated in the booking confirmation.
When booking more than 4 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
Sehr schön alles, sauber, freundlich.
Die Zeit verging im Fluge.
Ontbijt en dame bij receptie
De kunst mag wat beter, ik kan hier in adviseren (mijn werk) waardoor het nog meer kracht bijzet aan het hele hotel! Het was erg aangenaam om bij jullie te verblijven.
The staff very friendly and helpful
The room is clean and nice
The location is perfect
The location and view
The location was excellent, and the staff were very friendly and helpful. We didn’t get to try the breakfast because we had to leave early to go hiking but it looked very good. The hotel pick up from the train station was also nice.
Our room had a beautiful view of the lake, but unfortunately, it was on a lower level right in front of the water and was quite loud.
I specifically booked a room with a balcony so I could relax and read in the afternoon, but the noise from the river made it difficult to enjoy, so we ended up not using the balcony.
The restaurant also closed fairly early for lunch, so after returning from our hike, we had to go elsewhere to find something to eat.
Quelle merveilleuse expérience ! Accueil parfait, chambre climatisée et superbement décorée. Des attentions qui transforment le séjour comme le tea time entre 16 et 17H, avec ses pâtisseries délicieuses. Un petit déjeuner parfait. Et un spa ainsi qu’une piscine superbes. L’emplacement au sein de Zermatt est idéal. Tout est réuni au sein de l’Alpenhof pour n’avoir qu’une envie, y revenir.
Aucune fausse note
We booked design junior suite and room, the suite located on 5th floor and No elevator access only stairs which made it difficult for mother to stay at, then we were moved to normal double room and refused to refund us.
The stuff are rude and I guess they don’t welcome people from GCC, we were given worse rooms with no view and at restaurants even window seats are available for breakfast they give us random seats. We went to use the pool which we were told it’s open at 7 AM and the lady who was there told us you are too early to swim and the time was 7:45 and nothing was working in the pool. The hotel far from city center. We came to enjoy time with family and they ruined it.
Loved being close to it not on the Main Street. The room was comfortable and we liked the overall size of the hotel. The breakfast was just what we needed to send us on our day of hiking. The staff was very polite and helpful. This was our first time in Switzerland and our first stay of our trip and we really enjoyed our stay.
Not much to say here. Maybe fans to move air in the room at night and the hot tub could be a little warmer. Nothing that would keep us from coming back again.
The personal was great, The facility!
The sofa bed from my room was horrible ,they need to buy comfortable sofa bed because they are very worst any way possible!
Localizacao e estrutura. Funcionarios atenciosos
Hotel Alpenhof made our stay in Zermatt absolutely wonderful. Even though we initially went to the Alpen, they immediately came to pick us up without hesitation, and from that moment on the service was exceptional. Every staff member we encountered was friendly, welcoming, and genuinely eager to help.
The location is perfect — just a 5–7 minute walk to town and the train station, making it easy to explore without feeling too close to the crowds. Our room was fantastic, with dual sinks, a comfortable sitting area, and a peaceful river view. And truly, don’t worry if you don’t have a Matterhorn view from your room; you’ll see that iconic peak plenty of times throughout your stay in Zermatt.
The only thing that surprised us was the “naked” spa area. We’re a bit more modest, so the full nudity caught us off guard and we didn’t fully take advantage of the steam room or sauna. But that’s a cultural preference, not a reflection on the hotel itself.
Overall, Alpenhof delivered comfort, kindness, and a great alpine atmosphere. We’d happily stay again.
Incredible property. By far the best room we stayed in during our 8 day trip. Breakfast was 10/10, restaurant dining was delicious. The room itself was fully equipped, the free minibar (first topup free) was a nice touch also.
Nothing!
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