Hotel Splendide Royal

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The Leading Hotels of the World
9.2 (1674 reviews)
Riva Caccia 7 , Lugano , ch

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great location
Attentive service
Beautiful hotel
Cons:
Cleanliness issues
Room noise
Underwhelming food experience

Categories

Cleanliness
8.02
Noted issues with bathroom cleanliness and room condition.
Service
10
Generally attentive service with some exceptions.
Location
10
Great location near the lake and walking distance to attractions.
Room Quality
8.52
Aged rooms with noise issues and inconsistent amenities.
Amenities
9.52
Spa and pool are nice but some amenities were underwhelming.
Value for Money
8.52
Breakfast and certain services did not meet expectations for pricing.
Food and Beverage
9.02
Dinner event did not live up to expectations, breakfast average.
Overall Experience
10
Overall good experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:17

Property Description

Luxurious 5-Star Splendide Royal Hotel in Lugano

Elegant Guest Rooms and Fine Cuisine: The Splendide Royal boasts elegant guest rooms and a renowned restaurant, I Due Sud, with a Michelin-starred executive chef. Enjoy a culinary journey blending flavors from southern Switzerland and Italy.

Splendide Lifestyle Spa and Belle Epoque Bar: Unwind at the on-site spa with a pool, gym, saunas, and steam baths, or indulge in beauty treatments. Experience a sophisticated evening at the Belle Epoque bar with international hors d'oeuvres and cocktails until late.

Convenient Amenities and Location: Benefit from free WiFi, attentive service from a dedicated staff, and parking options. Explore Lugano's boutiques just a short stroll away from the hotel grounds.

Book now to experience the epitome of luxury and hospitality at Splendide Royal Hotel.

Important information:

Please also note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.



The on-site restaurant serves dinner from Thursdays to Saturdays. Reservations are highly recommended.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LUG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs CHF 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for CHF 50 per person per night when using an existing bed.
    Children up to and including 12 years old stay for CHF 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1674 reviews
Cleanliness: 8.02
Service: 10
Location: 10
Room Quality: 8.52
Amenities: 9.52
Value for Money: 8.52
Food and Beverage: 9.02
Overall Experience: 10
K
Konstantinos • couple • gr
10
2026-05-29 • via Nuitee
A
Aleksandar • solo_traveller • bg
10
2026-05-29 • via Nuitee
M
Michael • couple • au
10
Superb, resort like - perfect
Pros:

Pretty much everything - polite , helpful professional staff. Great pool and pool deck cafe, fantastic views of lake

2026-05-28 • via Nuitee
A
abbas • solo_traveller • sa
10
اقمت للمرة الثانية .. بسبب روعة الاطلاله
Pros:

الموقع والنظافة والتعامل .. كل شيء جميل

Cons:

خيارات الافطار

2026-05-28 • via Nuitee
S
Shali • couple • us
10
2026-05-27 • via Nuitee
C
Cansin • couple • be
1
2026-05-26 • via Nuitee
A
Antonio • couple • pa
10
Es un must en Lugano
Pros:

Localización , lujo , amabilidad y disposición del personal

Cons:

Nada

2026-05-26 • via Nuitee
K
Kazu • solo_traveller • de
9
Pros:

レセプションやレストランのスタッフの皆さんのホスピタリティが高く、また、老舗ホテルの優雅な雰囲気を感じることができる。道路を隔てて湖の前に位置しており、ロケーションもよい。

Cons:

館内でWiFiのつながりの悪い場所がある。街の中心部までは、徒歩では少し距離がある。

2026-05-26 • via Nuitee
A
Alena • family_with_children • cz
10
2026-05-25 • via Nuitee
J
Johann • solo_traveller • ch
10
Pros:

Le personnel disponible et aux petits soins, la qualité des installations, excellent petit déjeuner, une magnifique adresse

2026-05-24 • via Nuitee
M
Michael • solo_traveller • ch
9
2026-05-22 • via Nuitee
V
Vera • couple • ch
8
Expect more
Pros:

Fantastic view! Comfortable room and bed!

Cons:

The staff was artificially polite. I had to wait quite a long time for a cappuccino at breakfast!

2026-05-22 • via Nuitee
M
Michelle • solo_traveller • us
9
2026-05-22 • via Nuitee
B
BBAALY • Family
10
Lakeside Retreat in Lugano
Pros:

We travelled from Milano Centrale to Lugano by train, and the hotel kindly arranged a complimentary shuttle pickup from the train station. This was especially convenient for our family, as we were travelling with four large suitcases. The drive to the hotel took only about 5–10 minutes.

Check-in was smooth, and we were delighted to receive a complimentary upgrade to the Presidential Suite. The suite was incredibly spacious, with classic European décor, high ceilings, and beautiful chandelier that made the room feel elegant and grand. The room was clean, and the air conditioning worked well during our summer stay. We especially appreciated the thoughtful preparation for our children, with bedsheets and amenities ready upon arrival. The spacious balcony with its beautiful lake view was one of the highlights of our stay. Although the hotel is next to the main road, it was not noisy at all, especially after sunset, and we could fully enjoy the peaceful lake atmosphere.

Breakfast offered a sufficient spread, and we loved the outdoor seating area with lake views and the sound of birds in the morning. Just be careful not to leave food unattended, as the birds may come over to enjoy it too.

The hotel also provided us with complimentary Lugano travel pass which allowed us to enjoy free bus rides and other transportation discounts around the area. This made getting around very easy and convenient. We also took a paid boat ride to Morcote, a beautiful lakeside town with wonderful lake views after hiking up the hill. Using the travel pass, we were able to take the free bus ride back to the hotel afterward, which made it a great half-day trip.

The hotel is also within a pleasant 10–15 minute walk to Lugano town, where you can find restaurants and shops. The walk along the lake was lovely and relaxing.

One of the most memorable highlights was being able to rent a small boat and drive on the lake without needing a boat licence. It was a very comfortable and enjoyable experience.

On check-out, the hotel also arranged complimentary shuttle service back to Lugano train station for our next destination, which was especially helpful with our large suitcases and made the transfer very easy. Overall, we had a wonderful and memorable stay at Hotel Splendide Royal Lugano, and the combination of excellent service, spacious accommodation, family-friendly touches, and beautiful lake surroundings made it a truly special experience.

2026-05-21 • via Tripadvisor
H
Hasan • extended_group • az
10
2026-05-21 • via Nuitee
K
khawla • couple • ae
9
2026-05-21 • via Nuitee
M
Michael • solo_traveller • de
10
Oase am See
Pros:

Tolles Hotel mit wunderschönen Zimmern. Sehr schöner neu eingerichteter Wellnessbereich. Ausgezeichnetes Restaurant.

2026-05-20 • via Nuitee
I
Igosan • solo_traveller • ch
8
2026-05-19 • via Nuitee
S
Sandra • family_with_children • ch
9
Akzeptables Preis- Leistungsverhältnis.
Pros:

Die Lage direkt am See ist traumhaft. Das Frühstücksbuffet enthält eine gute und ausgewogene Ausswahl.

Cons:

Einzelne Kellner sind doch sehr unaufmerksam (und bringen einem 3 mal kalte Milch zum Kaffee, obwohl wir warme Milch bestellt haben - das ganze auf Englisch.
Grundsätzlich ist das Hotel in "die Jahre" gekommen und braucht meines Erachtens doch mal eine Auffrischung (Lobby, Bäder usw.)

2026-05-18 • via Nuitee
M
Maciej • couple • pl
10
2026-05-18 • via Nuitee