Hotel Splendide Royal

Hotels
•
The Leading Hotels of the World
9.2 (1794 reviews)
Riva Caccia 7 , Lugano , ch
+41 91 985 77 11

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Attentive service
Beautiful hotel
Cons:
Cleanliness issues
Room noise
Underwhelming food experience

Categories

Cleanliness
8.02
Noted issues with bathroom cleanliness and room condition.
Service
10
Generally attentive service with some exceptions.
Location
10
Great location near the lake and walking distance to attractions.
Room Quality
8.52
Aged rooms with noise issues and inconsistent amenities.
Amenities
9.52
Spa and pool are nice but some amenities were underwhelming.
Value for Money
8.52
Breakfast and certain services did not meet expectations for pricing.
Food and Beverage
9.02
Dinner event did not live up to expectations, breakfast average.
Overall Experience
10
Overall good experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:17

Property Description

Luxurious 5-Star Splendide Royal Hotel in Lugano

Elegant Guest Rooms and Fine Cuisine: The Splendide Royal boasts elegant guest rooms and a renowned restaurant, I Due Sud, with a Michelin-starred executive chef. Enjoy a culinary journey blending flavors from southern Switzerland and Italy.

Splendide Lifestyle Spa and Belle Epoque Bar: Unwind at the on-site spa with a pool, gym, saunas, and steam baths, or indulge in beauty treatments. Experience a sophisticated evening at the Belle Epoque bar with international hors d'oeuvres and cocktails until late.

Convenient Amenities and Location: Benefit from free WiFi, attentive service from a dedicated staff, and parking options. Explore Lugano's boutiques just a short stroll away from the hotel grounds.

Book now to experience the epitome of luxury and hospitality at Splendide Royal Hotel.

Important information:

Please also note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.



The on-site restaurant serves dinner from Thursdays to Saturdays. Reservations are highly recommended.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LUG

Location

Property Video

Guest Reviews

9.2
Based on 1794 reviews
Cleanliness: 8.02
Service: 10
Location: 10
Room Quality: 8.52
Amenities: 9.52
Value for Money: 8.52
Food and Beverage: 9.02
Overall Experience: 10
S
Sven • solo_traveller • nl
9
2026-08-28 • via Nuitee
F
frosaa2025 • Couples
6
Rude, arrogant service
Pros:

We went to the bar and asked to be seated for a drink. We were asked if we would also like to eat. We said yes but first we would like a drink. Bar manager was very rude and arrogant. We were told that all the empty tables in the bar were reserved, even though there were no signs on them. We were eventually offered a seat on a couch in the middle of the eating area. We ordered a drink and sat there for 45 minutes and got up and left in disgust as the tables in the bar were still empty. We went to our room and ordered room service. The next day we went out for drinks and dinner and had a wonderful time.

2026-08-25 • via Tripadvisor
E
Eduard • family_with_children • cy
8
2026-08-25 • via Nuitee
J
jamilkurdi • Couples
2
Far below the standard I expected from a Leading Hotel of the World
Pros:

I chose Hotel Splendide Royal specifically because it is a member of The Leading Hotels of the World, and unfortunately the experience was far below what I expected from a hotel carrying this distinction.

The accommodation and overall service did not reflect the standard I associate with this category of hotel. Basic bathroom amenities were incomplete. After I raised the issue, only a toothbrush and a bar of soap were provided; there was no bath sponge and the shaving kit was still not supplied.

I also reported the very unpleasant quality and smell of the liquid soap and the poor quality of the shampoo. Unfortunately, I felt that some staff members were displeased by my comments rather than genuinely interested in addressing them.

The food and restaurant experience was also disappointing and below the level I expected.

I raised these issues with the hotel during my stay, but they were not properly resolved. What disappointed me most was the considerable gap between the standards I expected from a Leading Hotels of the World property and the experience I actually received.

2026-08-22 • via Tripadvisor
B
badr • family_with_children • sa
7
Pros:

المكان والاطلالع جميله

Cons:

المخدات سيئه جدا والاصنصير قديم جدا وتعامل موظفه الفطور سيئه جدا

2026-08-22 • via Nuitee
Y
yamamit2026 • Family
10
Beyond our expectation!
Pros:

The location was excellent, and the view from our room was beautiful. We enjoyed the wonderful scenery of Lake Lugano every morning and evening. In addition, we appreciated the warm hospitality of the hotel staff, including restaurant and valet parking.

2026-08-19 • via Tripadvisor
F
fernandopJ510EE • Couples • Lisbon, Lisbon District, Central Portugal
10
Strategic location with excellent service and installations.
Pros:

Second time at the hotel already tells something! Strategic location for our purposes. Nice installations and decoration. All staff helpful.
Remark on breakfast, with small option of fruits on self service buffet.

2026-08-19 • via Tripadvisor
M
Maurizio • couple • it
9
2026-08-19 • via Nuitee
H
Herrmann • couple • fr
10
2026-08-19 • via Nuitee
O
Osama • solo_traveller • ca
10
Pros:

Friendly staff, clean luxurious hotel with perfect location

Cons:

Staff and service were truly exceptional.

2026-08-19 • via Nuitee
Y
Youla • couple • ch
10
Pros:

Clean , nice restaurants

Cons:

The bed is a little bit high for someone with back problems

2026-08-19 • via Nuitee
R
rashed • couple • sa
10
Amazing
Pros:

Staff

Fernandons

Nicolo

Cons:

Nill

2026-08-19 • via Nuitee
T
Tuğba • couple • tr
8
2026-08-17 • via Nuitee
L
Luca • couple • mc
10
2026-08-17 • via Nuitee
C
Chiara • solo_traveller • it
10
2026-08-17 • via Nuitee
R
rachelmP464RQ • Family
8
Property nice, service ehhhhhh
Pros:

The property is in an excellent, walkable location. We were very diligent about our pre arrival instructions, which turned out to be pointless. Our boat confirmation was missed, and we weren’t able to check in until after 3pm, despite us confirming arrival times for 2 rooms, etc.

Be wary of their shuffling to terrible restaurants. I had asked multiple times for suggestions on waterfront options, to which we were given terrible options. It all felt very shifty…

You were not allowed to eat in pool area , so we had to keep our food 20 steps away from our chair…😵‍💫

Housekeeping didn’t come until 5pm one night…

Just be wary, not a 5 ⭐️, def a 4 ⭐️

2026-08-16 • via Tripadvisor
M
Mohammad Amin • extended_group • hu
9
2026-08-16 • via Nuitee
V
Valeriy • couple • ua
8
Гарний готель, можна рекомендувати.
Pros:

Готель чудовий, все на вищому рівні.

Cons:

Ціна номерів з видом на озеро +200 євро

2026-08-15 • via Nuitee
H
haris • extended_group • gr
9
2026-08-15 • via Nuitee
C
Claudia • couple • ch
10
2026-08-13 • via Nuitee