Hotel Victoria

Hotels
7 (4271 reviews)
Riva Paradiso 2b , Lugano , ch

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Beautiful views
Helpful staff
Cons:
Cleanliness issues
Uncomfortable bedding

Categories

Cleanliness
5.39
Several reviews reported issues with cleanliness and dated decor.
Service
8.36
Most reviews mentioned helpful staff and reception, though there were complaints about unresolved maintenance issues.
Location
9.4
Multiple reviews praised the central location and beautiful views.
Room Quality
5.35
Complaints about dated furniture and uncomfortable bedding were common, with some noting rooms were not as described.
Amenities
6.38
Basic amenities were mentioned; however, some deficiencies were noted in the provided facilities.
Value for Money
7.34
Mixed feelings about value; some reviews found it acceptable given the location and views despite the issues.
Food and Beverage
6.39
Breakfast options were limited; reported quality was adequate but not impressive.
Overall Experience
7.36
While there were many positives, significant complaints about room conditions and cleanliness affected the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:27

Property Description

Stunning Lakefront Views and Renovated Rooms
Hotel Victoria in Lugano-Paradiso, established in 1884, offers breathtaking panoramas of Lake Lugano and Mount Bre. The recently refurbished rooms boast modern amenities like flat-screen TVs and complimentary WiFi.

Diverse Dining Options and Entertainment
Indulge in delectable meals at the two affordable restaurants/pizzerias on-site, overlooking the picturesque lake and the palm tree-lined avenue. Enjoy al fresco dining on the charming terrace during the summer. Experience live music at the renowned Dancing Club Cecil, known for its weekend performances in a completely soundproof environment.

Convenient Location and Nearby Attractions
Conveniently situated near various facilities including a bank, hairdresser, public swimming pool, and the San Salvatore Mountain funicular. Guests can take advantage of free public parking in the evenings or opt for a nearby paid car park.

Book your stay at Hotel Victoria for a memorable experience!

Important information:

Please note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.

When booking more than 5 rooms, different policies and additional supplements may apply.

Breakfast is available upon request at a price of 9.50 Swiss francs.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LUG

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an available extra bed.
    Children from 7 years old to 16 years old stay for CHF 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CHF 20 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7
Based on 4271 reviews
Cleanliness: 5.39
Service: 8.36
Location: 9.4
Room Quality: 5.35
Amenities: 6.38
Value for Money: 7.34
Food and Beverage: 6.39
Overall Experience: 7.36
N
Niels • solo_traveller • de
10
2026-07-04 • via Nuitee
A
Adrian • family_with_children • ch
10
2026-07-04 • via Nuitee
R
roberta • solo_traveller • it
10
Pros:

La tranquillità e la posizione

Cons:

Nulla

2026-07-04 • via Nuitee
C
Cliodhna • solo_traveller • ie
8
2026-07-04 • via Nuitee
P
Pascal • extended_group • ch
7
Sortie de team à Lugano.
Pros:

La position au bord du lac
Les moyens de transport
Flexibilité et serviabilité du personnel

Cons:

Bâtiment historique qui aurait besoin d'une rénovation.

2026-07-04 • via Nuitee
A
Alice • solo_traveller • us
10
Pros:

Beautiful place, beautiful views!

2026-07-04 • via Nuitee
N
Nicoletta • solo_traveller • ch
8
2026-07-04 • via Nuitee
זוהר מועלם • solo_traveller • il
1
Pros:

מיקום

Cons:

הכול

2026-07-03 • via Nuitee
V
Vytautė • couple • lt
10
Perfect stay
Pros:

I liked everything in this hotel! Perfect view from balcony, all the city places was near. Also room has AC, wifi and other facilities

Cons:

Nothing

2026-07-02 • via Nuitee
M
maria emilia • couple • ar
10
Caetano quien estaba en recepción con muy linda onda asesorando siempre . Gracias !!
Pros:

La ubicación sobre todo con vista al lago .

2026-07-02 • via Nuitee
S
Stella • couple • gb
4
Disappointing, food not great, rooms v tired.
Pros:

Great location

Cons:

Faded grandeur, needs a complete refurbishment top to bottom.

2026-07-02 • via Nuitee
M
Maria • solo_traveller • it
8
Posizione ottima
Pros:

La posizione

Cons:

La colazione prevede buffet soltanto per i liquidi quindi caffè e varie. A questo sono abbinati buffet di cereali o fette biscottate, il resto viene portato in un piatto da un dipendente.

2026-07-02 • via Nuitee
Y
YUMIKO • couple • jp
9
バルコニーもあり、眺めが素晴らしく良かったです。
Pros:

バルコニーからの眺めが素晴らしくて、まさにパラダイスでした！コスパも良くて満足しています。

Cons:

夜は寝ている時にエアコンの音が気になりました。
コーヒーやお茶など飲み物など、ポットの設置がない事です。

2026-07-02 • via Nuitee
A
Alina • solo_traveller • de
9
Pros:

Sehr nettes Personal, Lage traumhaft.

Cons:

Es gibt nichts zu bemängeln, man muss ja im Urlaub Humor mitbringen und hier insbesondere die Liebe für einen Ort mit Vergangenheitsflair.

2026-07-01 • via Nuitee
H
Helmut • couple • at
2
2026-07-01 • via Nuitee
D
Dumitrascu • solo_traveller • ro
8
Pros:

Locație excelenta! Camerele cu vedere spre lac, oferă o priveliște extraordinara!
Mic dejun bun, servit pe o terasa cu priveliște foarte frumoasă

Cons:

Este un hotel vechi, in care nu s-au facut niciun fel de renovări.

2026-07-01 • via Nuitee
H
Hamzah • couple • ch
7
2026-06-30 • via Nuitee
O
old Legend man • solo_traveller • it
10
Pros:

Si molto carino old scool
Mi piace molto

Cons:

Il distributore delle bevande
Non funzionante 😉

2026-06-30 • via Nuitee
D
D. Ivos • solo_traveller • ch
2
2026-06-29 • via Nuitee
I
Iwona • solo_traveller • de
6
Frühstück
Cons:

Es war kein Frühstücksbufet sondern 1 Brötchen, 1 Croisannt , 1 Scheibe Scinken und 1 Scheibe Käse .....

2026-06-29 • via Nuitee