Hotel Victoria

Hotels
7 (4183 reviews)
Riva Paradiso 2b , Lugano , ch

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Children allowed

Facilities

Nightclub
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Beautiful views
Helpful staff
Cons:
Cleanliness issues
Uncomfortable bedding

Categories

Cleanliness
5.39
Several reviews reported issues with cleanliness and dated decor.
Service
8.36
Most reviews mentioned helpful staff and reception, though there were complaints about unresolved maintenance issues.
Location
9.4
Multiple reviews praised the central location and beautiful views.
Room Quality
5.35
Complaints about dated furniture and uncomfortable bedding were common, with some noting rooms were not as described.
Amenities
6.38
Basic amenities were mentioned; however, some deficiencies were noted in the provided facilities.
Value for Money
7.34
Mixed feelings about value; some reviews found it acceptable given the location and views despite the issues.
Food and Beverage
6.39
Breakfast options were limited; reported quality was adequate but not impressive.
Overall Experience
7.36
While there were many positives, significant complaints about room conditions and cleanliness affected the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:27

Property Description

Stunning Lakefront Views and Renovated Rooms
Hotel Victoria in Lugano-Paradiso, established in 1884, offers breathtaking panoramas of Lake Lugano and Mount Bre. The recently refurbished rooms boast modern amenities like flat-screen TVs and complimentary WiFi.

Diverse Dining Options and Entertainment
Indulge in delectable meals at the two affordable restaurants/pizzerias on-site, overlooking the picturesque lake and the palm tree-lined avenue. Enjoy al fresco dining on the charming terrace during the summer. Experience live music at the renowned Dancing Club Cecil, known for its weekend performances in a completely soundproof environment.

Convenient Location and Nearby Attractions
Conveniently situated near various facilities including a bank, hairdresser, public swimming pool, and the San Salvatore Mountain funicular. Guests can take advantage of free public parking in the evenings or opt for a nearby paid car park.

Book your stay at Hotel Victoria for a memorable experience!

Important information:

Please note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.

When booking more than 5 rooms, different policies and additional supplements may apply.

Breakfast is available upon request at a price of 9.50 Swiss francs.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LUG

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an available extra bed.
    Children from 7 years old to 16 years old stay for CHF 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CHF 20 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7
Based on 4183 reviews
Cleanliness: 5.39
Service: 8.36
Location: 9.4
Room Quality: 5.35
Amenities: 6.38
Value for Money: 7.34
Food and Beverage: 6.39
Overall Experience: 7.36
P
Paolo • couple • it
6
2026-06-13 • via Nuitee
F
François • solo_traveller • ch
5
2026-06-13 • via Nuitee
J
Johanna • solo_traveller • ch
8
2026-06-13 • via Nuitee
P
Pascal • couple • ch
9
2026-06-13 • via Nuitee
A
attilio • couple • it
4
2026-06-13 • via Nuitee
N
Ndoye • solo_traveller • it
10
2026-06-12 • via Nuitee
K
Katja • solo_traveller • ch
5
Pros:

Frühstück sehr speziell. Man konnte nicht selber auswählen. Tablett wurde einfach gebracht mit dem Essen. Hotel sehr alt. Es riecht nach altem kalten Rauch! Lage war super! Bett bequem!

2026-06-12 • via Nuitee
J
Jamshid • couple • uz
1
2026-06-12 • via Nuitee
A
Ayman • solo_traveller • eg
6
Nice location with Poor facilties
Pros:

The location , room is spacious
The front office was nice

Cons:

The shower stand was broken 🙄 and poor wifi at room 16 .. we have to stay outside the room to use internet

2026-06-12 • via Nuitee
R
Rebecca • solo_traveller • it
4
Pros:

La posizione

Cons:

Tutto: dall'arredamento all'accoglienza. PESSIMO RAPPORTO QUALITÀ PREZZO. Vero che siamo a Lugano, ma a tutto c'è un limite

2026-06-11 • via Nuitee
L
Leif • solo_traveller • es
8
2026-06-11 • via Nuitee
B
Bogdan • solo_traveller • pl
6
Kapsuła czasu w kiepskim stylu
Pros:

Rewelacyjny widok na jezioro z balkonu na 3 piętrze. 5- 7 minut spacerem od stacji kolejowej. Na dole pizzeria i blisko sklep. Lokalizacja na 5.

Cons:

Ja wiem, że jest to hotel z 1885 roku, ale przy odpowiednich nakładach finansowych możnaby zrobić z niego perełkę a w obecnym stanie... trochę straszy. Owszem, nowe(?) okna (to znaczy nie drewniane😂), ale stara hałasująca klimatyzacja nie daje spać. Łazienka ciasna i zupełnie niefunkcjonalnie urządzona (jeśli siedzisz na kibelku możesz dostać w głowę na drzwiami od łazienki). Plus za super gorącą wodę w kranach. 😉 Sam wystrój hotelu to mieszanina staroci z kiczem. Te powiększanie optyczne korytarzy lustrami na ich końcach... ojoj... 🫣🙈🙊. Nie chcę się "znęcac" na tym miejscem, ale zdecydowanie to nie jest hotel gdzie chciałbym się zatrzymać na dłużej niż jedną noc.

2026-06-11 • via Nuitee
E
Elżbieta • solo_traveller • pl
7
2026-06-11 • via Nuitee
T
Tammy • solo_traveller • nz
8
Pros:

Grand old dame past her glory days but nonetheless unbeatable lakefront location. The reviews were very mixed but my room had a superlative view of the lake with a huge balcony. The room was very clean in regard to bed linens towels surfaces and bathroom. Very comfortable bed. Very quiet despite being next to road. Electric shutters kept the light out for an excellent sleep.
Such good value for money. Glad I stayed here

Cons:

Would suggest a regular deep clean. And certainly daily inspection and clean of the balcony. Sadly mine was unpleasant with empty bottles and caps along with cigarette stubs on the ground.

2026-06-10 • via Nuitee
H
Hans • solo_traveller • th
6
Mooie stad. Goede plek aan het meer. Hotel oké als je van nostalgie houdt in een vervallen staat.
Pros:

Goede locatie

Cons:

Ooit een prachtig hotel wat sinds de jaren tachtig van de vorige eeuw in verval lijkt te zijn geraakt. Onderhoud aan zowel kamers als gezamenlijke ruimte is hard nodig. Ander nadeel is dat er nog veel gerookt wordt in het gebouw. ‘s nachts dringt de sigarenrook de kamer binnen.

2026-06-10 • via Nuitee
J
Johan • couple • nl
8
Prima uitvalsbasis aan het meer en dichtbij het centrum
Pros:

De locatie van het hotel met uitzicht over het meer en op loopafstand van het centrum. De check in was snel geregeld en de parkeerplaats is erg handig.

Cons:

Het hotel is wat gedateerd waardoor het minder schoon lijkt of minder makkelijk schoon te houden is.

2026-06-10 • via Nuitee
T
Teun • couple • nl
10
2026-06-10 • via Nuitee
Y
yvonne • family_with_children • ch
10
2026-06-10 • via Nuitee
G
Gill • extended_group • gb
7
Great location and comfortable hotel
Pros:

Location and lake view

Cons:

Breakfast was average and rooms very dated but comfortable

2026-06-09 • via Nuitee
D
Drago • solo_traveller • hr
10
2026-06-09 • via Nuitee