Hotel Victoria

Hotels
7 (4319 reviews)
Riva Paradiso 2b , Lugano , ch

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Beautiful views
Helpful staff
Cons:
Cleanliness issues
Uncomfortable bedding

Categories

Cleanliness
5.39
Several reviews reported issues with cleanliness and dated decor.
Service
8.36
Most reviews mentioned helpful staff and reception, though there were complaints about unresolved maintenance issues.
Location
9.4
Multiple reviews praised the central location and beautiful views.
Room Quality
5.35
Complaints about dated furniture and uncomfortable bedding were common, with some noting rooms were not as described.
Amenities
6.38
Basic amenities were mentioned; however, some deficiencies were noted in the provided facilities.
Value for Money
7.34
Mixed feelings about value; some reviews found it acceptable given the location and views despite the issues.
Food and Beverage
6.39
Breakfast options were limited; reported quality was adequate but not impressive.
Overall Experience
7.36
While there were many positives, significant complaints about room conditions and cleanliness affected the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:27

Property Description

Stunning Lakefront Views and Renovated Rooms
Hotel Victoria in Lugano-Paradiso, established in 1884, offers breathtaking panoramas of Lake Lugano and Mount Bre. The recently refurbished rooms boast modern amenities like flat-screen TVs and complimentary WiFi.

Diverse Dining Options and Entertainment
Indulge in delectable meals at the two affordable restaurants/pizzerias on-site, overlooking the picturesque lake and the palm tree-lined avenue. Enjoy al fresco dining on the charming terrace during the summer. Experience live music at the renowned Dancing Club Cecil, known for its weekend performances in a completely soundproof environment.

Convenient Location and Nearby Attractions
Conveniently situated near various facilities including a bank, hairdresser, public swimming pool, and the San Salvatore Mountain funicular. Guests can take advantage of free public parking in the evenings or opt for a nearby paid car park.

Book your stay at Hotel Victoria for a memorable experience!

Important information:

Please note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.

When booking more than 5 rooms, different policies and additional supplements may apply.

Breakfast is available upon request at a price of 9.50 Swiss francs.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LUG

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an available extra bed.
    Children from 7 years old to 16 years old stay for CHF 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CHF 20 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7
Based on 4319 reviews
Cleanliness: 5.39
Service: 8.36
Location: 9.4
Room Quality: 5.35
Amenities: 6.38
Value for Money: 7.34
Food and Beverage: 6.39
Overall Experience: 7.36
B
Bea • extended_group • ch
7
Pros:

Die Lage und das freundliche Personal

2026-07-25 • via Nuitee
N
Nathalie • couple • ch
1
Pros:

Die Lage war sehr gut. Es hatte eine Klimaanlage.

Cons:

Sauberkeit war schlecht. Es war schmuddelig, schmutzig und ungepflegt.

2026-07-25 • via Nuitee
H
Henrik Thorndal • family_with_children • dk
7
2026-07-25 • via Nuitee
J
Jane • couple • gb
9
2026-07-25 • via Nuitee
B
Bertolin • solo_traveller • it
2
2026-07-25 • via Nuitee
C
Claude • solo_traveller • ch
5
2026-07-25 • via Nuitee
A
Andreas • solo_traveller • ch
7
2026-07-25 • via Nuitee
S
Sajana • family_with_children • ch
6
2026-07-24 • via Nuitee
M
Mulugeta • family_with_children • ch
9
Alles war gut und sauber am meisten noch gemütlich
Pros:

Alles

Cons:

Das Internet war nicht so gut

2026-07-24 • via Nuitee
N
Nia • family_with_children • ch
8
Good value, great location
Pros:

Locationnabd friendly and efficient staff and efficient breakfast

Cons:

Breakfast served on a tray and not a choice so a lot of food waste fir what you did not like/want

2026-07-24 • via Nuitee
J
Jürg • solo_traveller • ch
10
Perfekt für Liebhaber des Jugenstiles
Pros:

Ein echter Trouvaille aus der belle Epoche.
Jedem Slissi Fan zu empfehlen 👍.
Schade, dass es nur noch wenige Hotels zu einem sehr günstigen Preis gibt.

Cons:

Die Länge des Dusch-Schlauches.

2026-07-24 • via Nuitee
R
Rainer • couple • ch
7
Nice old fashioned Hotel from golden age of Swiss tourism
Pros:

Big Room

2026-07-23 • via Nuitee
A
Ahmed • solo_traveller • us
2
Cons:

Dirty

2026-07-23 • via Nuitee
L
Lydia • couple • il
9
2026-07-23 • via Nuitee
W
Walter • family_with_children • ch
8
Pros:

war alles super

Cons:

alles gut

2026-07-22 • via Nuitee
L
Lief • extended_group • be
8
Prijs kwaliteit goed voor een nacht als je op doorreis bent
Pros:

Het ontbijt mocht meer uitgebreid zijn
Het werd op een plateau per persoon klaar gezet
Er was wel een gekookt ei maar was koud

2026-07-22 • via Nuitee
C
Corne • solo_traveller • nl
5
Pros:

Locatie

Cons:

Het hotel , personeel restaurant en ontbijt

2026-07-21 • via Nuitee
P
Plamenj19 • solo_traveller • bg
10
2026-07-21 • via Nuitee
A
Aline • solo_traveller • ch
7
Pros:

Sehr zentral

Cons:

Wir haben das Personal nicht oft gefunden und die Unterkunft war eher altmodisch

2026-07-21 • via Nuitee
M
Matthias • solo_traveller • cn
8
Pros:

Frühstück und Lage topp

2026-07-20 • via Nuitee