Hotel Walter Au Lac

Hotels
8.7 (2547 reviews)
Piazza Rezzonico 7 , Lugano , ch

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Hiking
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful views
Cons:
Cleanliness issues
Limited amenities
Value for money concerns

Categories

Cleanliness
8.13
Some reviews mentioned room cleanliness issues and an outdated structure.
Service
9.6
Numerous positive mentions of friendly and helpful staff.
Location
9.64
Frequent mentions of an excellent location with beautiful views.
Room Quality
8.59
Mixed reviews with comments on bed comfort and decor needing updates.
Amenities
8.62
Some amenities were noted, but several guests wanted a restaurant/bar.
Value for Money
7.58
Complaints about pricing not matching the quality and value offered.
Food and Beverage
8.13
Breakfast was appreciated but noted to be somewhat limited after a few days.
Overall Experience
9.3
Generally positive experiences with notable highlights on location and staff quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:37

Property Description

Stunning Lake Views
Hotel Walter Au Lac, located on the serene lake promenade in Lugano, boasts rooms with breathtaking lake views. All rooms are newly renovated and come with complimentary WiFi.

Terrace with Panoramic Views
Enjoy the beauty of Lugano from the hotel's 5th-floor panoramic terrace. Unwind with a refreshing shower, soak up the sun on comfortable sunbeds, and use beach towels provided by the hotel.

Convenient Location
Explore Lugano hassle-free as the funicular, car parks, pier, post office, shops, theaters, and cinemas are all within walking distance from the hotel. Book now to experience the perfect blend of comfort and convenience at Hotel Walter Au Lac.

Important information:

Please note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: LUG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 20 per person per night when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    People no matter the age stay for CHF 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 2547 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.64
Room Quality: 8.59
Amenities: 8.62
Value for Money: 7.58
Food and Beverage: 8.13
Overall Experience: 9.3
M
Mohammad • family_with_children • sa
10
2026-07-18 • via Nuitee
D
Digby • solo_traveller • au
10
2026-07-17 • via Nuitee
W
Wei Tyng • family_with_children • tw
10
Pros:

設備新穎，裝潢有質感。早餐除了穀片麵包起司外，還多了炒蛋培根跟新鮮哈密瓜。地點就在湖旁邊，生活機能很方便，非常推薦！

2026-07-16 • via Nuitee
A
Angelo • solo_traveller • ch
9
2026-07-15 • via Nuitee
K
Khalid • extended_group • sa
10
2026-07-15 • via Nuitee
K
Khalid • family_with_children • sa
10
2026-07-15 • via Nuitee
M
Merete • couple • dk
8
Dejligt ophold, skønt sted
Pros:

God beliggenhed ved havnepromenade, hyggelig by og gode restauranter

2026-07-14 • via Nuitee
K
Khalifa • couple • qa
9
Pros:

النظافة وتعامل الموظفين
الموقع خيال في منتصف السنتر ومقابل البحيرة

Cons:

الاثاث قديم

2026-07-13 • via Nuitee
M
massimo • solo_traveller • ch
8
2026-07-12 • via Nuitee
M
Monique • solo_traveller • ch
10
Magnifique séjour
Pros:

Tout

Cons:

Rien

2026-07-11 • via Nuitee
A
Anna Victoria • couple • nl
8
Uitzicht en locatie prachtige, maar gedateerd en te duur hotel
Pros:

De locatie en het uitzicht vanuit onze kamer
De airco in de kamer was uitstekend en geruisloos.
De ontbijt ruimte was mooi met een prachtige uitzicht

Cons:

De kamer was erg klein, gedateerd
De badkamer was erg gedateerd en je kon eigenlijk niet staan in het bad. Grote kans op uitglijden.
Het ontbijt was matig, met zeer matige filter koffie

2026-07-11 • via Nuitee
D
Dora • couple • us
10
Pros:

The balcony view was spectacular

2026-07-11 • via Nuitee
D
Denis • couple • br
9
Perfeito
Pros:

Tudo

Cons:

Perfeito

2026-07-09 • via Nuitee
C
Claire • solo_traveller • fr
8
2026-07-09 • via Nuitee
S
Stefan • solo_traveller • ch
8
.
Pros:

.

Cons:

.

2026-07-09 • via Nuitee
K
Katarina • extended_group • us
10
Pros:

Incredible location - unbeatable just for that. But also - everything clean and neat, great AC even at record-breaking temperatures, great breakfast… would absolutely stay again and not even bother looking anywhere else. A gem!

2026-07-08 • via Nuitee
I
ILKER • family_with_children • us
6
Pros:

Its not clean and stuff is not friendly

2026-07-08 • via Nuitee
H
Henri • family_with_children • us
9
We really loved the location, staff, and room updates.
Pros:

Great location, nice updates

Cons:

Was a bit pricey when we went, but comparable to other hotels in the area.

2026-07-08 • via Nuitee
T
TIANXU • solo_traveller • cn
10
2026-07-07 • via Nuitee
C
Chikanayev • solo_traveller • kz
10
2026-07-07 • via Nuitee