Hotel Walter Au Lac

Hotels
8.7 (2448 reviews)
Piazza Rezzonico 7 , Lugano , ch

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful views
Cons:
Cleanliness issues
Limited amenities
Value for money concerns

Categories

Cleanliness
8.13
Some reviews mentioned room cleanliness issues and an outdated structure.
Service
9.6
Numerous positive mentions of friendly and helpful staff.
Location
9.64
Frequent mentions of an excellent location with beautiful views.
Room Quality
8.59
Mixed reviews with comments on bed comfort and decor needing updates.
Amenities
8.62
Some amenities were noted, but several guests wanted a restaurant/bar.
Value for Money
7.58
Complaints about pricing not matching the quality and value offered.
Food and Beverage
8.13
Breakfast was appreciated but noted to be somewhat limited after a few days.
Overall Experience
9.3
Generally positive experiences with notable highlights on location and staff quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:37

Property Description

Stunning Lake Views
Hotel Walter Au Lac, located on the serene lake promenade in Lugano, boasts rooms with breathtaking lake views. All rooms are newly renovated and come with complimentary WiFi.

Terrace with Panoramic Views
Enjoy the beauty of Lugano from the hotel's 5th-floor panoramic terrace. Unwind with a refreshing shower, soak up the sun on comfortable sunbeds, and use beach towels provided by the hotel.

Convenient Location
Explore Lugano hassle-free as the funicular, car parks, pier, post office, shops, theaters, and cinemas are all within walking distance from the hotel. Book now to experience the perfect blend of comfort and convenience at Hotel Walter Au Lac.

Important information:

Please note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: LUG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 20 per person per night when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    People no matter the age stay for CHF 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 2448 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.64
Room Quality: 8.59
Amenities: 8.62
Value for Money: 7.58
Food and Beverage: 8.13
Overall Experience: 9.3
A
Alice • solo_traveller • se
10
Pros:

Great staff! Perfect location and very good breakfast.
Wonderful balcony with stunning view.

2026-05-23 • via Nuitee
M
marta edith torok • family_with_children • it
9
Pros:

La locazione dell'albergo

2026-05-22 • via Nuitee
D
Dylan • solo_traveller • be
9
Pros:

De locatie was subliem en het personeel was uitermate behulpzaam.

Cons:

Akoestiek en geluidsisolatie zijn een pijnpuntje

2026-05-22 • via Nuitee
G
Gorkis • couple • us
10
Pros:

Excellent location, clean and staff was very friendly

2026-05-21 • via Nuitee
I
Ingrid • family_with_children • ch
8
Pros:

Die Lage

Cons:

Leider keine Bar oder ähnliches auf der Dachterasse. Zimmer waren zwar renoviert, aber hellhörig

2026-05-21 • via Nuitee
O
Oguzhan • couple • tr
8
Goood
Pros:

Perfect location and view

Cons:

View sunset&sunshine wonderfull

2026-05-20 • via Nuitee
S
Samirah • couple • sa
10
Pros:

ثاني مرة اسكن هالفندق جدا جميل موقعه بطل والستاف والرسبشن متعاونين جدا وحرجع ازورهم مرة ثانيه

2026-05-20 • via Nuitee
A
Anton • couple • ch
9
Super
2026-05-19 • via Nuitee
L
LOURDES ALETHEIA • extended_group • mx
10
Estancia perfecta y con la mejor vista
Pros:

Su ubicación es inmejorable!
El desayuno super completo.
Las vistas al lago desde la habitación …. Un wooooow constante.
La atención de todo el personal maravillosa.
Super recomendable!

Cons:

Nada

2026-05-19 • via Nuitee
W
winnie • family_with_children • au
9
2026-05-19 • via Nuitee
D
Dina • extended_group • ch
6
2026-05-18 • via Nuitee
T
Thomas Wentzel • family_with_children • dk
8
Pros:

Beliggenheden er meget central.
Lækkert nyrenoveret værelse med god plads.
Med lukkede vinduer hører man ikke støjen fra trafikken.

Cons:

Beliggenheden giver også udfordringer. Vejen nedenfor hotellet er meget trafikeret og dermed trafikstøj.
Vi havde booket 2 ens værelser, hvor det ene var lækkert og nyrenoveret. Det andet værelse var ikke nær så lækkert, men prisen den samme.

2026-05-18 • via Nuitee
A
Agne • solo_traveller • gb
10
Lovely hotel with amazing view to the lake!
Pros:

The location is spectacular! Nice, clean hotel, lovely staff.

Cons:

Nothing!

2026-05-17 • via Nuitee
C
Carmen • extended_group • ch
10
Lugano en la mejor ubicación
Pros:

La ubicación, las vistas del balcón, el desayuno, personal muy amable. La comodidad de la habitación. El café y el agua

Cons:

Nada, todo estuvo muy bien!

2026-05-16 • via Nuitee
R
Richard • solo_traveller • us
10
Amazing view
Pros:

Even though the weather was rainy, the view from.my room was mesmerizing. I loved watching the clouds hover over the mountains. It was like watching tv. The breakfast was good abd the location on the lake is excellent.

Cons:

They were perfect. I never say that.

2026-05-16 • via Nuitee
L
Lilian Cris • solo_traveller • br
8
Excelente localização e bom café da manhã
Pros:

Quarto bom
Café da manhã muito bom
Excelente localização

Cons:

Ducha ok
Parte do banho muito apertada
Cortina de plástico

2026-05-16 • via Nuitee
R
RYO • couple • jp
9
お勧めのホテル
Pros:

ロケーションが最高

Cons:

少し高いかな

2026-05-15 • via Nuitee
P
Patrick • couple • ch
9
Sehre Empfehlenswert.
Pros:

Super Lage direkt am See. 10 Min vom Bahnhof. Gutes Frühstück. Sehr freundliches Personal, dazu haben wir ohne zusatzkosten ein Zimmer Upgrade bekommen.

2026-05-15 • via Nuitee
M
Mohamed • couple • eg
9
2026-05-15 • via Nuitee
P
Philippe • solo_traveller • ch
7
2026-05-13 • via Nuitee