Hotel Walter Au Lac

Hotels
8.7 (2638 reviews)
Piazza Rezzonico 7 , Lugano , CH
+41 91 922 74 25

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Hiking
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful views
Cons:
Cleanliness issues
Limited amenities
Value for money concerns

Categories

Cleanliness
8.13
Some reviews mentioned room cleanliness issues and an outdated structure.
Service
9.6
Numerous positive mentions of friendly and helpful staff.
Location
9.64
Frequent mentions of an excellent location with beautiful views.
Room Quality
8.59
Mixed reviews with comments on bed comfort and decor needing updates.
Amenities
8.62
Some amenities were noted, but several guests wanted a restaurant/bar.
Value for Money
7.58
Complaints about pricing not matching the quality and value offered.
Food and Beverage
8.13
Breakfast was appreciated but noted to be somewhat limited after a few days.
Overall Experience
9.3
Generally positive experiences with notable highlights on location and staff quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:37

Property Description

Stunning Lake Views
Hotel Walter Au Lac, located on the serene lake promenade in Lugano, boasts rooms with breathtaking lake views. All rooms are newly renovated and come with complimentary WiFi.

Terrace with Panoramic Views
Enjoy the beauty of Lugano from the hotel's 5th-floor panoramic terrace. Unwind with a refreshing shower, soak up the sun on comfortable sunbeds, and use beach towels provided by the hotel.

Convenient Location
Explore Lugano hassle-free as the funicular, car parks, pier, post office, shops, theaters, and cinemas are all within walking distance from the hotel. Book now to experience the perfect blend of comfort and convenience at Hotel Walter Au Lac.

Important information:

Please note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: LUG

Location

Guest Reviews

8.7
Based on 2638 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.64
Room Quality: 8.59
Amenities: 8.62
Value for Money: 7.58
Food and Beverage: 8.13
Overall Experience: 9.3
R
Regina • family_with_children • ch
10
2026-10-30 • via Nuitee
B
Bjarne • solo_traveller • no
8
Pros:

Ideal location and good sun exposure on the balcony

Cons:

Dripping sound from the heat exchanger. Minor problem.

2026-10-30 • via Nuitee
F
Felicity • couple • au
9
Beautiful location and delightful outlook
Pros:

Lovely room :) High ceilings and windows .Beautiful aspect overlooking the lake and lovely staff . Our only choice visiting Lugano. This was our 3rd revisit ..

Cons:

All good. No complaints.

2026-10-29 • via Nuitee
F
Fedorova • couple • ua
7
2026-10-28 • via Nuitee
E
Elsa • family_with_children • se
9
Pros:

Trevlig personal vid frukosten.

2026-10-26 • via Nuitee
M
Maria • extended_group • us
10
Pros:

the view was amazing; comfy bed, overall excellent experience!

2026-10-25 • via Nuitee
J
Jake • solo_traveller • us
8
2026-10-25 • via Nuitee
H
Helene • solo_traveller • ch
10
Wieder kommen! Lage fantastisch!
Pros:

....zimmer mit balkon, fantastisch! Frühstückssaal mit elegantem Ambiente@

Cons:

Alles war gut!

2026-10-24 • via Nuitee
J
Joanna • couple • us
10
Excellent last chapter to our honeymoon!
Pros:

We visited as the final stop on our honeymoon trip and it exceeded all of our expectations! The view of the lake from the balcony was wonderful and the service was exceptional.
The breakfast in the morning was delicious, had a great variety and outstanding service - and was early enough for us to catch the train to the airport. 10/10

Cons:

Nothing- it was all great!

2026-10-24 • via Nuitee
S
Shun Hua • couple • tw
9
Pros:

離車站真的很近，房間有小陽台可以看著湖景喝咖啡

Cons:

隔音不好，樓上走動都聽得很清楚，隔壁的講話太大聲也都聽得到，除此之外一切都很不錯，以三星級的飯店來說

2026-10-24 • via Nuitee
M
Majed • solo_traveller • sa
10
https://youtube.com/shorts/8vKD9qXqSjw?si=Z_x3bF08qmVu3VV4
Pros:

Location. See my video
https://youtube.com/shorts/8vKD9qXqSjw?si=Z_x3bF08qmVu3VV4

Cons:

Almost everything

2026-10-22 • via Nuitee
E
Emanuele • solo_traveller • it
10
2026-10-22 • via Nuitee
O
Olivier • solo_traveller • ch
9
Un établissement rare fleuron de la meilleure tradition suisse
Pros:

La perfection de l’organisation hôtelière

Cons:

La proximité d’une rue de grand trafic

2026-10-22 • via Nuitee
K
Katharina • extended_group • de
9
2026-10-21 • via Nuitee
P
Paula B • family_with_children • br
9
Hotel bem localizado e confortável
Pros:

Localização excelente, permite conhecer todos os pontos turísticos a pé. Em frente ao lago e bastante próximo da estação de trem.

Cons:

Não tem black-out na janela.

2026-10-20 • via Nuitee
M
Manuela • solo_traveller • ch
9
2026-10-19 • via Nuitee
B
Boris • extended_group • ch
9
2026-10-18 • via Nuitee
P
Peter • couple • ch
9
2026-10-18 • via Nuitee
A
Alessandra • solo_traveller • br
10
2026-10-18 • via Nuitee
A
Adel • solo_traveller • ae
9
2026-10-18 • via Nuitee