Hotel Helgoland

Hotels
7.2 (268 reviews)
Kielerstr. 173-177 , Hamburg , de

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Children allowed

Facilities

Parking
Non-smoking rooms
Room service
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Ironing service
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Old furniture
Noise issues

Categories

Cleanliness
6.95
Some reviews mentioned cleanliness but also referenced old furnishings and unpleasant smells.
Service
7.95
Many reviews highlighted the helpful and friendly staff.
Location
7.95
The location has been positively noted due to its proximity to public transport despite some noise issues.
Room Quality
5.95
Several comments regarding old furniture and unpleasant odors affected the room quality sentiment.
Amenities
6.95
Basic amenities mentioned, but some guests noted the lack of modern facilities like AC.
Value for Money
6.95
Some reviews mentioned value for money was acceptable despite some negatives.
Food and Beverage
7.95
Breakfast received positive remarks in multiple reviews.
Overall Experience
6.95
Mixed sentiments about the stay, but cleanliness and room quality impacted the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 01:58

Property Description

Convenient Location

Located in Hamburg, just a short public transport ride away from major attractions like the city centre and musical theaters.

Cozy Accommodations

Enjoy comfortable and bright rooms with en suite facilities at the 3-star Hotel Helgoland.

Dining Options

Start your day with a hearty breakfast and savor tasty dishes at Das Bistro restaurant. End the night with a drink at the hotel bar.

Experience convenience and comfort at Hotel Helgoland. Book now for an unforgettable stay!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 20 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

7.2
Based on 268 reviews
Cleanliness: 6.95
Service: 7.95
Location: 7.95
Room Quality: 5.95
Amenities: 6.95
Value for Money: 6.95
Food and Beverage: 7.95
Overall Experience: 6.95
R
Reza Najib • solo_traveller • it
9
Pros:

Price

Cons:

It is a bit Vintage

2026-05-30 • via Nuitee
J
Jochen als Paar • solo_traveller • de
7
Geht noch so
Pros:

X

Cons:

Die Einrichtung samt Bad ist in die Jahre gekommen

2026-05-28 • via Nuitee
W
Wolfgang • solo_traveller • de
8
2026-05-28 • via Nuitee
B
Burghard • solo_traveller • de
8
2026-05-25 • via Nuitee
B
Bernhard • solo_traveller • de
8
2026-05-25 • via Nuitee
H
Holger • extended_group • de
7
2026-05-21 • via Nuitee
K
Kevin • solo_traveller • de
6
Ok-ish...
Pros:

Ok, wenn man es günstig bekommt. Bad in Ordnung und alles sauber/ordentlich. Sehr freundliches Personal!

Cons:

Ist halt alles schon ziemlich in die Jahre gekommen. An Möbeln splittert Holz ab. Matratze etwas hart. Zimmer kann nicht richtig abgedunkelt werden.

2026-05-18 • via Nuitee
J
Jonas • solo_traveller • dk
6
Pros:

Udmærket til prisen.

Cons:

På booking stod der gratis parkering. Det kostede så 10 Euro i døgnet.

2026-05-17 • via Nuitee
A
Anja • couple • dk
8
Kort ophold men hyggeligt og helt fin morgenmad.
Pros:

Ja det var hyggeligt og rent, men lidt gammelt.

Cons:

Der er en masse vejarbejde omkring hotellet i øjeblikket så det kunne ha været godt at vide før man kom så man ikke skulle bruge meget energi og tid på at finde ud af hvordan man kom hen til parkeringspladsen og ind til hotellet.

2026-05-17 • via Nuitee
D
Dominique • couple • de
6
Preis Leistung passt, für ein zwei Nächte echt ok.
Pros:

Zentrale Lage mit guter Anbindung zur Reperbahn

Cons:

Betten waren zweckmäßig. Nicht so komfortabel.

2026-05-15 • via Nuitee
B
barbara • solo_traveller • pe
7
Het was okay.
Cons:

Kamer was nogal gehorig. Ik hoorde mijn pratende buren bijna letterlijk.

2026-05-12 • via Nuitee
E
Emrah • solo_traveller • de
8
Älteres, aber komfortables Hotel
Pros:

Die Lage ist gut und sehr nettes Personal.
Das Hotel ist zwar etwas in die Jahre gekommen, jedoch sieht es dort weiterhin gehoben aus.

Cons:

Das W-LAN war nicht gut

2026-05-11 • via Nuitee
L
Lukas • solo_traveller • de
6
2026-05-09 • via Nuitee
R
Rudolf • solo_traveller • at
8
Cons:

Die in die Jahre gekommene Einrichtung

2026-05-07 • via Nuitee
C
Christian • solo_traveller • de
3
Preis-Leistung passt in keinster weise!
Cons:

Total abgerockt.
Seit der Eröffnung wurde scheinbar nicht mehr in Instandhaltung investiert.
Personal stand am Abreisetag (CheckOut bis 12Uhr!) um 09:30 und um 10:30 Uhr im Zimmer um zu reinigen. Hab ich bisher in noch keinem anderen Hotel vorher erlebt! Geht gar nicht.

2026-05-07 • via Nuitee
R
Roman • solo_traveller • de
5
2026-05-06 • via Nuitee
M
Markus • solo_traveller • de
8
2026-05-05 • via Nuitee
M
Markus • solo_traveller • de
8
2026-05-05 • via Nuitee
G
Gabriel • couple • de
8
Pros:

Ample free farking, accessible with public transportation and 24/7 front desk.

Cons:

The curtains do not block the morning sun at all. If you wake up with bright lights, you will wake up with the sun.

2026-05-05 • via Nuitee
J
Jaroslav • couple • cz
7
Pros:

Quite good location, ok room even slowly it could be renovated

Cons:

As there was a marathon the the price went to 170€/night so was not worth to this value

2026-05-05 • via Nuitee