Santa Cruz Village Hotel

Hotels
8.7 (3203 reviews)
Rua Do Bom Jesus, nº 22 , Santa Cruz , pt

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Spotless/clean rooms
Very friendly and helpful staff (early breakfast arranged)
Excellent location for airport and nearby restaurants
Nice swimming pool and relaxing amenities
Spacious and comfortable rooms
Good breakfast
Cons:
Slippery shower - safety concern
Air conditioning positioned badly/blows directly at bed and not adjustable
Some rooms under a flyover/bridge (less desirable/noise)
Worn mattresses and noticeable springs
Rust spots in shower
Perceived value lower than price (4-star pricing vs 3-star room feel)
Occasional basic breakfast items (e.g., canned pineapple)

Categories

Cleanliness
9.2
Multiple guests described rooms as spotless and highlighted hygiene; overall very positive cleanliness impressions.
Service
9.4
Staff repeatedly noted as welcoming, friendly and helpful (including preparing an early breakfast); strong positive sentiment for service.
Location
8.6
Mixed mentions: praised for being very close to the airport and local restaurants, but some note an underpass/bridge location that is less desirable.
Room Quality
8
Rooms described as spacious and comfortable but several issues raised (worn mattresses, AC blowing directly at guest, slippery shower, some rust), giving a mixed but overall decent score.
Amenities
9
Pool and open-bar features were praised and described as perfect for relaxing; amenities generally highlighted positively.
Value for Money
7.5
Concerns noted that prices feel 4-star while room quality is closer to 3-star; value perception is weaker than other aspects.
Food and Beverage
8.7
Breakfast was often described as wonderful/very good, though a few found it basic (e.g., canned pineapple); overall generally positive.
Overall Experience
9.2
Many glowing overall reviews (recommendations, delighted guests) despite some specific issues; overall experience is strongly positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 23:53

Property Description

Luxurious Accommodations
Santa Cruz Village Hotel offers beautifully designed rooms with balconies and private bathrooms, ensuring a comfortable stay for all guests.

Exceptional Amenities
Enjoy the convenience of a 24-hour front desk, a bar, and a mini-market at your disposal. Indulge in fun activities at the games room, or explore the area with golfing and hiking options.

Convenient Location
Located just 1.7 km from Madeira Airport, Santa Cruz Village Hotel provides easy access for travelers, along with free parking for guests' convenience.

Book your stay at Santa Cruz Village Hotel now for a memorable and relaxing experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FNC

Location

Guest Reviews

8.7
Based on 3203 reviews
Cleanliness: 9.2
Service: 9.4
Location: 8.6
Room Quality: 8
Amenities: 9
Value for Money: 7.5
Food and Beverage: 8.7
Overall Experience: 9.2
G
Giorgia • solo_traveller • it
9
2026-08-15 • via Nuitee
J
Joaquim • couple • es
8
2026-08-14 • via Nuitee
F
Filipa • couple • pt
7
Pros:

As instalações do quarto e a localização eram ótimas. O pequeno-almoço foi variado e de qualidade.

Cons:

A piscina estava um pouco suja e a estrutura da piscina estava a começar a sair.

2026-08-13 • via Nuitee
A
Antonio José • couple • es
8
Nonin e Irene viaje espectacular
Pros:

Desayuno excelente, habitación muy bien y aeropuerto bastante bien

Cons:

Me gustó todo

2026-08-12 • via Nuitee
C
Christine • solo_traveller • gb
10
Great stay
Pros:

We loved it! The staff were helpful and kind. The location is convenient and the rooms were spacious and clean.

2026-08-11 • via Nuitee
G
Gregory Wane • couple • pt
9
2026-08-11 • via Nuitee
A
Aeilke • couple • nl
9
Uitstekend
Pros:

Parkeergarage

Cons:

Geluid van overvliegende vliegtuigen

2026-08-10 • via Nuitee
O
Olavo • couple • pt
5
Tirando a parte da cama, a experiência foi mediana. WC necessitava de reparações.
Pros:

O pequeno almoço foi agradável.

Cons:

A reserva foi realizada com o propósito de ter uma estadia em cama de casal, não em regime Twin.
Caso tivessem avisado com antecedência, teria cancelado.

2026-08-10 • via Nuitee
I
ilaria • couple • it
3
Sporco e trasandato
Cons:

Stanza sporca
Lenzuola macchiate e con capelli
Colazione pessima

2026-08-10 • via Nuitee
V
Victoria • solo_traveller • gb
7
2026-08-10 • via Nuitee
J
Javier • couple • es
9
Acogedor y súper agusto
Pros:

Las instalaciones , comida y personal

Cons:

El horario del bar de la piscina podía ser un poco más amplio o por lo menos que te dejaran sacar en caso de plástico las bebidas del bar de dentro para tomarlo en las tumbonas

2026-08-09 • via Nuitee
B
Blanco • extended_group • pt
9
2026-08-08 • via Nuitee
M
Melvin • couple • fr
8
2026-08-08 • via Nuitee
C
CHIARA • solo_traveller • it
7
Sufficiente come base di appoggio dopo volo di arrivo
Pros:

Buona accoglienza all'arrivo.

Cons:

Piscina sotto ponte di cemento di una strada principale. Posizione sbagliata del climatizzatore, diretto in faccia, anche regolandolo. Basta aprire la finestra e si spegne l'aria condizionata.

2026-08-08 • via Nuitee
F
Fátima • couple • pt
9
2026-08-08 • via Nuitee
L
Lussi • couple • es
10
Encantados con el hotel, enamorados de Madeira
Pros:

Estamos encantados con el hotel, desde la limpieza, la comodidad, el desayuno maravilloso, la amabilidad del personal impecable, la piscina, la ubicación perfecta, seguro volveremos el proximo año, vamos que si volveremos, recomendable al 100%

2026-08-08 • via Nuitee
K
Koukkoullis • solo_traveller • cy
7
Pros:

N/A

Cons:

The shower was too sleepery, I nearly fell witch also had a disabled person.

2026-08-08 • via Nuitee
B
Björn • solo_traveller • de
9
2026-08-07 • via Nuitee
M
Miranda • couple • nl
8
Prima voor 1 of 2 nachten
Pros:

Prima locatie dicht bij de airport, je hoort niets van het geluid buiten.
Bedden prima en ruime kamer
Fijne douche

Cons:

Geen balkon, douche wat roest plekken kan vervangen worden.
Ontbijt niet heel speciaal,
Erg basic.. ananas uit blik is jammer …

2026-08-07 • via Nuitee
M
Michel • solo_traveller • pt
10
Excelente
Pros:

Higiene

Cons:

Nada assinalar

2026-08-06 • via Nuitee