The PENZ Hotel

Hotels
9 (3391 reviews)
Adolf-Pichler-Platz 3 , Innsbruck , at

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Excellent breakfast
Cons:
Noise issues
Cleanliness concerns
Overpriced amenities

Categories

Cleanliness
8.39
Some complaints about cleanliness levels, particularly in wellness facilities.
Service
9.86
Staff were noted to be very helpful and friendly.
Location
9.4
Excellent location near city center, highly praised by multiple guests.
Room Quality
8.35
Mixed reviews; some rooms were noted to be noisy and lacking features.
Amenities
8.88
Amenities are generally positive, but some guests noted missing items like free water.
Value for Money
8.34
Considered overpriced by some guests given the room conditions.
Food and Beverage
9.39
Breakfast and dining options received high praise for quality and variety.
Overall Experience
9.36
Overall a very positive experience for most guests despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 21:54

Property Description

Modern Design and Luxurious Hospitality
Experience a blend of modernity and luxury at The PENZ, Innsbruck's first design hotel. Enjoy a perfect ambience for relaxation, rejuvenation, and focused work in a traditionally hospitable setting.

The 5th Floor Experience
Indulge in the panoramic views and culinary delights at the American Bar and breakfast restaurant on the hotel's rooftop. Savor a delicious breakfast featuring exotic fruits, sparkling wine, salmon, and other tasty specialties while soaking in the stunning scenery.

Central Location and Architectural Gem
Conveniently situated in the heart of Innsbruck, The PENZ stands as an architectural jewel, enriching the cityscape. Every detail of your stay is meticulously crafted to ensure a memorable experience.

Book now to immerse yourself in luxury and sophistication at The PENZ Hotel.

Important information:

If you arrive with children, please inform the property about their number and age. You can use the Special Requests box when booking or contact the property directly.

Please note that The PENZ Hotel may pre-authorize the guests' credit cards.

Please note that the rooms are strictly nonsmoking.

Please note that there is no on-site parking but the Rathausgalerie is a public parking garage located directly under the hotel.

When booking 4 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: INN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 16 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 3391 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 9.39
Overall Experience: 9.36
F
Faisal • couple • sa
10
استمرو في عملكم
Pros:

موقعه ممتاز والخدمة طلبت تمديد خروج وساعدوني بكل سرور.

Cons:

لاشي من افضل الفنادق في الرحلة

2026-07-25 • via Nuitee
M
Mark • family_with_children • gb
9
2026-07-25 • via Nuitee
D
DonnyKater • solo_traveller • de
10
Pros:

Alles! Die Lage, das Frühstück!!!!. Parken in der Garage.

2026-07-25 • via Nuitee
J
Jojanneke • couple • de
6
Gute Lage aber sonst nichts besonderes und zu teuer.
Pros:

Die Lage ist unschlagbar

Cons:

Das Zimmer war nichts besonderes. Es war nicht sauber, die Zehennägel des vorherigen Gastes lagen noch auf dem Boden. Es war extrem laut von einem Lokal unten am Platz. Für den Preis erwarte ich eigentlich etwas mehr.

2026-07-24 • via Nuitee
P
Pedro • solo_traveller • br
9
Pros:

Do café da manha sem dúvidas!

Cons:

Gostei de tudo

2026-07-24 • via Nuitee
N
Natalia • solo_traveller • hu
7
2026-07-23 • via Nuitee
T
Tammy • couple • nl
9
Very happy and look forward to returning
Pros:

Location and service

2026-07-23 • via Nuitee
E
Elke • couple • de
8
2026-07-23 • via Nuitee
T
Tallis • solo_traveller • br
10
2026-07-22 • via Nuitee
A
Abdulaziz • couple • sa
9
Beautiful, clean and comfortable hotel with excellent location and breakfast.
Pros:

Staff in reception area, location, comfort and breakfast.

Cons:

Some noise coming from restaurants in the same building and adjacent public playground.

2026-07-22 • via Nuitee
T
Tore • family_with_children • no
9
Pros:

Veldig god frokost, bra utvalg

2026-07-21 • via Nuitee
S
Stephen • couple • de
7
Wahrscheinlich nicht wieder
Pros:

Zentrale Lage, modern eingerichtet, Parkgarage, hilfsbereites und nettes Personal

Cons:

Keine Steckdosen am Kopfende des Bettes, Kopfkissenfestigkeit, nur eine durchgehende Matraze, hohe Geräuschkulisse in der Nacht, da der Platz unterhalb des Zimmers von verstörten Gestalten mit viel Geschrei genutzt wurde, Licht vom Bad scheint auch ins Zimmer, teure Preise in der Bar oben, ausserdem ziemlich laut dort.

2026-07-20 • via Nuitee
G
Gérard • couple • ch
10
un magnifique séjour
Pros:

tout

Cons:

rien

2026-07-20 • via Nuitee
A
Antonio • family_with_children • be
9
Pros:

Déjeuner parfait,emplacement parfait,chambre très bien

2026-07-20 • via Nuitee
T
Thomas • family_with_children • at
10
Alles top - ein volle Empfehlung
Pros:

Top Lage, freundliches Personal, Tiefgarage UND tolles Frühstück im 5.Stock mit Blick auf die Nordkette

Cons:

Alles top

2026-07-20 • via Nuitee
R
Roger • couple • ch
9
Frühstück und Personal top
Pros:

Zuvorkommend Personal
Und top reagiert als was nicht so gut war

Cons:

Sauberkeit könnte für ein solches Hotel besser sein.
Auch mal unter dem Bett und Ecken könnten sauberer sein

2026-07-19 • via Nuitee
R
Remco • solo_traveller • nl
9
2026-07-19 • via Nuitee
Z
Zeba • couple • lu
8
2026-07-18 • via Nuitee
C
Carola • solo_traveller • nl
9
2026-07-18 • via Nuitee
A
Antonella • family_with_children • cr
7
Pros:

Location and cleanliness. The bar on top floor was nice to spend the afternoon

Cons:

No restaurant on site for lunch or dinner

2026-07-17 • via Nuitee