The PENZ Hotel

Hotels
9 (3503 reviews)
Adolf-Pichler-Platz 3 , Innsbruck , AT

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Excellent breakfast
Cons:
Noise issues
Cleanliness concerns
Overpriced amenities

Categories

Cleanliness
8.39
Some complaints about cleanliness levels, particularly in wellness facilities.
Service
9.86
Staff were noted to be very helpful and friendly.
Location
9.4
Excellent location near city center, highly praised by multiple guests.
Room Quality
8.35
Mixed reviews; some rooms were noted to be noisy and lacking features.
Amenities
8.88
Amenities are generally positive, but some guests noted missing items like free water.
Value for Money
8.34
Considered overpriced by some guests given the room conditions.
Food and Beverage
9.39
Breakfast and dining options received high praise for quality and variety.
Overall Experience
9.36
Overall a very positive experience for most guests despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 21:54

Property Description

Modern Design and Luxurious Hospitality
Experience a blend of modernity and luxury at The PENZ, Innsbruck's first design hotel. Enjoy a perfect ambience for relaxation, rejuvenation, and focused work in a traditionally hospitable setting.

The 5th Floor Experience
Indulge in the panoramic views and culinary delights at the American Bar and breakfast restaurant on the hotel's rooftop. Savor a delicious breakfast featuring exotic fruits, sparkling wine, salmon, and other tasty specialties while soaking in the stunning scenery.

Central Location and Architectural Gem
Conveniently situated in the heart of Innsbruck, The PENZ stands as an architectural jewel, enriching the cityscape. Every detail of your stay is meticulously crafted to ensure a memorable experience.

Book now to immerse yourself in luxury and sophistication at The PENZ Hotel.

Important information:

If you arrive with children, please inform the property about their number and age. You can use the Special Requests box when booking or contact the property directly.

Please note that The PENZ Hotel may pre-authorize the guests' credit cards.

Please note that the rooms are strictly nonsmoking.

Please note that there is no on-site parking but the Rathausgalerie is a public parking garage located directly under the hotel.

When booking 4 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: INN

Location

Guest Reviews

9
Based on 3503 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 9.39
Overall Experience: 9.36
H
Heckel51 • couple • de
9
Sehr schönes Hotel mit zentraler Lage, top Frühstück und sehr nettem Personal.
Pros:

Zimmer, Lage und Frühstück waren TOP. Sehr nettes Personal.

2026-10-31 • via Nuitee
M
Matteo • couple • it
10
Pros:

L'ambiente pulito e accogliente , la ricca colazione fornita di molte pietanze ricercate e gustose.

Cons:

Nulla.

2026-10-31 • via Nuitee
S
Saad • couple • sa
9
2026-10-30 • via Nuitee
A
Abobader • extended_group • sa
4
Pros:

فندق اقل من عادي تقيمي له نجمه واحده

Cons:

ًًًً

2026-10-28 • via Nuitee
E
Elisabeth • couple • de
9
2026-10-28 • via Nuitee
E
Enrique Alberto • couple • il
10
Excelente
Pros:

Está en pleno centro y conectado a una galería con muchas tiendas y desde la habitación teníamos unas vistas impresionantes del paisaje y además hay parking debajo del hotel que se conecta con el hotel sin salir afuera

2026-10-28 • via Nuitee
K
Karoline • solo_traveller • at
9
2026-10-28 • via Nuitee
H
Hanna • couple • at
9
2026-10-26 • via Nuitee
M
Markus • couple • ch
9
Empfehlenswertes Hotel
Pros:

X

Cons:

X

2026-10-26 • via Nuitee
F
Florian • family_with_children • at
6
Tolle Lage und super Frühstück, Haustechnik nicht genügend.
Pros:

Lage und Frühstück

Cons:

Verstopftes Handwaschbecken, trotz Reklamation konnte das Problem nicht gelöst werden.

2026-10-26 • via Nuitee
R
Robert • couple • at
10
2026-10-26 • via Nuitee
D
Daniel • couple • at
10
2026-10-26 • via Nuitee
H
Hubert • couple • de
9
Super Lage, tolles Ambiente und tolle Bar. Ort für eine schöne Auszeit. Super Frühstück
Pros:

Das Frühstück war wirklich aussergewöhnlich gut. Personal war sehr zuvorkommend.

2026-10-26 • via Nuitee
O
Oliver • solo_traveller • de
10
Toller Aufenthalt im Herzen Innsbrucks
Pros:

Sehr persönlich, gut gelegen, toller Ausblick auf die Berge aus der Rooftop Bar bzw. dem Frühstücks-Raum. Die Einrichtung ist nicht ganz mein Geschmack, sie ist aber sehr zweckmäßig und gut in Schuss. Das Personal ist toll, ich habe mich insgesamt unglaublich wohl gefühlt.

Cons:

Müllabfuhr um 6:00 für das angrenzende Shoppingcenter hat ausdauernd gestört.

2026-10-24 • via Nuitee
E
Eduardo Campinas • couple • br
8
Ótima opção para hospedagem próxima ao centro histórico.
Pros:

Ótima localização, café-da-manhã, bar e restaurante no último andar e estacionamento ao lado do hotel.

2026-10-23 • via Nuitee
A
Alexandra • couple • de
9
Bis auf die genannten Kleinigkeiten war es ein toller Aufenthalt.
Pros:

Lage und Service waren sehr gut. Das Frühstück war außergewöhnlich gut. Die Hinweise und Auskünfte an der Rezeption waren sehr freundlich und hilfreich.

Cons:

Schade ist, dass für die doch harte Matratze kein Topper zur Verfügung gestellt werden konnte. Neben unserem Zimmer lag der Hauswirtschaftsraum im 1. OG. Da waren morgens früh doch laute Geräusche hörbar.

2026-10-23 • via Nuitee
N
NG22 • solo_traveller • de
10
Top-Adresse in Innsbruck!
Pros:

Es hat mir einfach alles gefallen, das Highlight waren das traumhafte Frühstück mit Ausblick über die Alpenkulisse, die gemütliche Badewanne und die Rooftopbar! Einfach eine Top-Adresse in Innsbruck! :)

Cons:

-

2026-10-22 • via Nuitee
J
James • couple • us
10
Great place to stay!
Pros:

The location (right in the old town), close to everything. The breakfast is amazing…worth every penny! We always choose The Penz when we visit Innsbruck because of all that they offer, and because the staff if great!!

2026-10-22 • via Nuitee
P
Ph.Th.Ng • solo_traveller • ch
8
Super séjour et reposant
Pros:

C'est propre et il y a une baignoire. Contrairement à beaucoup d'hôtel qui n'ont plus que des douches.
Le petit déjeuner est vraiment complet et de qualité.
Le personnel vraiment sympa.

Cons:

Aurait besoin d'un petit lifting. Ça commence à vieillir.

2026-10-22 • via Nuitee
F
Fahad • couple • sa
10
Recommend it big time
Pros:

Everything. Location in the heart, classy, elegant, so clean, and lastly parking in the basement, you access it through the elevator 👌🏽

Cons:

Absolutely nothing

2026-10-21 • via Nuitee