Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Small rooms
Limited amenities

Categories

Cleanliness
8.81
The rooms were very clean, with multiple mentions of cleanliness.
Service
9.78
Guests highly praised the friendly and helpful staff.
Location
9.82
The hotel is located in the historic center, ideal for tourism.
Room Quality
8.27
Some reviews noted small rooms and lack of windows.
Amenities
9.3
Amenities like a coffee machine and good wifi were appreciated.
Value for Money
8.76
Some considerations regarding room space relative to price.
Food and Beverage
8.81
Positive remarks on food quality were noted.
Overall Experience
9.28
Overall positive feedback with minor suggestions for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 08:48

Property Description

Luxurious Accommodations
Step into the bright and airy spaces of Voco Royalty Puebla Downtown, where wooden furniture and modern amenities await. Enjoy spacious rooms with free Wi-Fi, satellite TV, and a private bathroom. Upgrade to a Junior Suite for a dedicated work desk and stunning city views.

Gourmet Dining Experience
Indulge in a culinary journey at Voco Royalty Puebla Downtown Restaurant and Bar. Delight your taste buds with a variety of international and regional dishes, complemented by cocktails and an extensive wine selection. Start your day with a daily continental breakfast and unwind on the outdoor terrace overlooking the city.

Convenient Location
Ideally situated in central Puebla de Zaragoza, our hotel is opposite Zócalo Puebla and a stone's throw away from La Básilica Catedral de Puebla. Explore historic sites like Zona Histórical de Los Fuertes and enjoy leisure activities at Club de Golf Las Fuentes nearby.

Experience luxury and convenience at Voco Royalty Puebla Downtown. Book your stay now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PBC

Location

Guest Reviews

9.1
Based on 282 reviews
Cleanliness: 8.81
Service: 9.78
Location: 9.82
Room Quality: 8.27
Amenities: 9.3
Value for Money: 8.76
Food and Beverage: 8.81
Overall Experience: 9.28
B
Brenda • solo_traveller • mx
9
Pros:

La ubicación esta maravillosa y muy buena atención

2026-09-02 • via Nuitee
D
Diaz • solo_traveller • mx
8
Pros:

La ubicación muy buena. La habitación estaba bien. El wifi estuvo bien.

Cons:

Había un poco de ruido al dormir. Especialmente personal de limpieza muy temprano en la mañana hablando a nivel alto.

2026-09-02 • via Nuitee
E
Evangelina • solo_traveller • mx
8
Pros:

La ubicación

Cons:

El tamaño de las habitaciones

2026-08-31 • via Nuitee
E
Evangelina • solo_traveller • mx
9
Pros:

La ubicación

Cons:

Las habitaciones son muy pequeñas.

2026-08-31 • via Nuitee
M
Mario • couple • es
7
2026-08-30 • via Nuitee
N
Neifer • solo_traveller • co
8
Pros:

La ubicación. el staff muy amable

Cons:

NA

2026-08-27 • via Nuitee
A
ALEXANDRA • couple • es
3
2026-08-20 • via Nuitee
M
molina • solo_traveller • mx
9
2026-08-17 • via Nuitee
D
Daniel • solo_traveller • de
9
2026-08-14 • via Nuitee
T
Thalia • family_with_children • fr
10
Très bel hôtel très bien situé pour visiter Puebla
Pros:

J’ai aimé l’emplacement, la chambre , le petit déjeuner buffet et l’amabilité du personnel.

2026-08-06 • via Nuitee
N
Nicky • solo_traveller • mx
10
2026-08-06 • via Nuitee
R
Rosine • family_with_children • be
7
2026-08-05 • via Nuitee
M
Morales • couple • us
2
No volvería nunca a este lugar.
Pros:

Las habitaciones estaban bien.

Cons:

La ubicación es mala. Para llegar y salir con carro es un caos. Muy ruidoso el lugar, es complicado descansar. Y después el personal muy mal. Primero llegué y tuve que esperar 45’ para hacer check in. El check in era a las 3 y me hicieron pasar 3:45. Cuando fui a reclamar por todas estas cosas siempre esperaban la respuesta de un superior y al día de hoy no tengo respuesta.

2026-08-05 • via Nuitee
C
Christine • couple • us
10
Downtown Puebla. Wow.
Pros:

The location was wonderful. The soundproofing in the room was great. Free water was a nice surprise.

Cons:

The bathroom was very, very small. A large person would have difficulty using the facilities

2026-08-02 • via Nuitee
T
Tejeda • family_with_children • us
7
great places to stay
Pros:

The view from our room was amazing the rooms where also clean and always great the cleaning lady Karen did amazing always !

Cons:

The staff could’ve been a little nicer there was just two people that greeted us and helped up with our luggage they where the sweetest people front desk was ok

2026-07-25 • via Nuitee
A
Alarcón • family_with_children • pe
9
confort y muy buen servicio en general
2026-07-20 • via Nuitee
E
EFRAIM • solo_traveller • br
8
2026-07-19 • via Nuitee
M
Mario • couple • us
10
Pros:

Great service!

2026-07-03 • via Nuitee
M
Mayelina • solo_traveller • us
9
Pros:

The location, customer service, friendly staff.

Cons:

Limited windows and ventilation and noisy air system heard if window was open.

2026-06-21 • via Nuitee
A
Arunas (Lithuania) • solo_traveller • mx
7
Excelent location, very friendly stuff. Small rooms - good option for a short stay.
Pros:

Excelent location, very friendly stuff.

Cons:

Very small rooms (I used Queen appartment) - no place to put your luggage.

2026-06-01 • via Nuitee