Troy Hotel

Hotels
7.9 (4203 reviews)
68-70 Queensborough Terrace , London , gb

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Limited breakfast options
Some dated amenities

Categories

Cleanliness
7.99
Clean and well-maintained rooms, no major cleanliness issues reported.
Service
8.46
Friendly and helpful staff noted in multiple reviews.
Location
9
Convenient location near metro stations and local amenities.
Room Quality
7.95
Spacious rooms mentioned, though some furnishings are dated.
Amenities
7.48
Basic amenities available, but some guests found them lacking.
Value for Money
7.94
Reasonably priced for the location but some complaints on breakfast.
Food and Beverage
6.49
Breakfast variety and quality received negative feedback.
Overall Experience
7.86
Overall positive stay, with some noted issues in specific areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:44

Property Description

Convenient Location
Located in London's vibrant Bayswater district, Troy Hotel is a stone's throw away from Kensington Gardens, surrounded by a variety of shops, bars, and restaurants. Queensway Tube Station is just a 3-minute walk away.

Modern Rooms and Amenities
Each room at Troy Hotel is equipped with a flat-screen Freeview TV, a radio, a cooler, a safe, and tea/coffee making facilities. Some rooms even feature private tiled bathrooms with spa baths. Guests can stay connected with free WiFi throughout the property.

Delicious Dining Options
Start your day with a continental breakfast at Troy Hotel, and explore the numerous eateries in Bayswater for lunch and dinner. With Hyde Park and Oxford Street nearby, and easy access to public transportation, Troy Hotel is the perfect base to explore London's top attractions.

Book your stay at Troy Hotel now and experience the best of London!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LIN

Location

Guest Reviews

7.9
Based on 4203 reviews
Cleanliness: 7.99
Service: 8.46
Location: 9
Room Quality: 7.95
Amenities: 7.48
Value for Money: 7.94
Food and Beverage: 6.49
Overall Experience: 7.86
L
Lissa solo_traveller us
10
Charming hotel in a great location
Pros:

We loved staying at the Troy Hotel on our recent trip to London. The hotel was in a great location across from Kensington/Hyde Park just off Bayswater Road. The rooms are small but nicely updated with AC . The woodwork is lovely - light with inlaid accents. Very charming. It was clean and quiet and the staff were friendly and accommodating. We were able to leave our bags in a locked closet after check out while we spent our last day sight seeing before heading to Heathrow which we greatly appreciated. We would stay there again anytime!

Cons:

I wish there had been fresh fruit at breakfast instead of canned fruit cocktail as I am a vegan so.my options were limited.

2026-08-08 via Nuitee
J
Jessica couple it
10
2026-08-08 via Nuitee
T
Tom couple de
7
Lage und Zimmer top, frühstücken Flop
Pros:

Zimmer mit Klima ist in Ordnung

Cons:

Frühstück könnte 100% besser sein!!!!

2026-08-08 via Nuitee
K
Khairul Azril couple my
8
2026-08-07 via Nuitee
R
Ralf family_with_children de
6
Pros:

Lage sehr gut

Cons:

Das Frühstück war leider nicht pünktlich fertig, wir mussten ohne Frühstück los. Hätten sonst den Zug verpasst.

2026-08-07 via Nuitee
M
Mirela solo_traveller es
4
Pros:

Las sábanas y las toallas impecables.El resto regular.
La ubicación muy buena

Cons:

El desayuno/breakfast pésimo.nada sin lactosa,nada sin azucar, nada de fruta fresca,nada de proteínas animal aparte de huevos duros.
Hemos tenido que comprar comida fuera y bajarla al comedor.
Cuando pagas un dineral por desayuno continental como minimo esperas alimentarse.Además el trato de las camareras insultante( la mayor de edad).

2026-08-07 via Nuitee
V
Vladyslav solo_traveller ua
10
2026-08-07 via Nuitee
E
Evelyn extended_group nl
8
2026-08-06 via Nuitee
ミミまじゅ solo_traveller ie
7
目的があっての一人旅には向いている
Pros:

駅から近く周辺にはショップ、レストランがあったこと
朝食はシンプルで十分でした

Cons:

シャワー🚿水量は良いけれど温度を保つことは至難の業、夏は冷水でも👌だけど冬は考える🤔

2026-08-05 via Nuitee
R
Rochelly extended_group au
10
Pros:

We loved the location and the property is so cute!

2026-08-04 via Nuitee
R
Robert couple se
10
Very nice hotel with a central location, perfect starting point when exploring central London.
Pros:

The location and the breakfast.

2026-08-03 via Nuitee
B
BRAHIM solo_traveller es
3
Do not recommend and will never stay there again
Pros:

The only positive aspect of this hotel was the reception staff. The lady at reception and the gentleman ( who checked us in and out) were genuinely kind.
The location is also good, right next to the metro.

Cons:

I have travelled a lot and this is honestly the first time in my life I have seen a hotel with so many rude employees. The housekeeping team and the breakfast staff completely ignore guests. They never reply to a simple "good morning" or "good evening".
A special mention goes to the older breakfast lady, SANDRA. After reading other reviews mentioning her attitude, I thought they were exaggerating. They weren't. She is unfriendly and extremelly rude.
The "breakfast buffet", if it can even be called a buffet, is by far the poorest I have ever seen in any hotel: bread, butter, jam, cold milk, tasteless coffee, cheap supermarket juice and boiled eggs. That's it.
Finally, the air conditioning was a complete disaster. it made a constant loud noise, making it impossible to use. When we reported it, the answer was simply: "Yes, we know. Maybe they'll fix it next week." An unbelievable response for a paying guest. To make matters even worse, the unit continued making an irritating noise even when switched off, leaving us with a completely sleepless night.

2026-08-03 via Nuitee
M
Martin couple gb
6
Good location for our weekend plenty of restaurants etc close by hotel seems a little dated but did us for the night
Pros:

Location perfect

Cons:

A noise like an alarm seemingly coming from the aircon unit even when off and same noise could be heard from other rooms that happened every 20 minutes so not a good night’s sleep. Very limited toiletries and main lights in room did not appear to work.

2026-08-03 via Nuitee
S
Silke solo_traveller de
8
2026-08-02 via Nuitee
P
Petra solo_traveller it
8
Pros:

Die Lage, die Größe des Zimmers, die tägliche Reinigung, Preis-Leistung für London war gut.

Cons:

Das Bett war etwas zu klein für zwei Personen, das Frühstück könnte reichhaltiger sein (Obst war zum Beispiel aus der Dose), die Fliesen der Dusche waren ungepflegt.

2026-08-02 via Nuitee
M
Mi.Fie solo_traveller de
6
Kurze Reise
Pros:

Die Lage am Kensington Park ist sehr gut. Die umliegenden Gebäude sind sehr schön und man kommt sehr schnell zu Fuß oder mit der Metro überall hin.

Die Betten waren sauber. Der Kaffee war Klasse beim Frühstück.

Die Rezeption ist sehr freundlich.

Cons:

Das Hotel ist in die Jahre gekommen und es ist dringend renovierungsbedürftig.
Die Räume sind sehr klein und die Bäder noch kleiner.
Leider liegt überall Auslegeware, was leider nicht sehr ansprechend ist.
Das Frühstück ist sehr sparsam.
Alles süß und leider kein frisches Obst.
Kein Rührei oder herzhafte Auflage.
Die Croissants waren keine frische Backware.

Für eine Nacht war es ok.

Wir hatten ein Doppelzimmer und ein Einzelzimmer.

2026-08-02 via Nuitee
F
Famiglietti solo_traveller it
8
Pros:

La grandezza della stanza

Cons:

Forse la colazione potrebbe offrire qualcosa in più

2026-07-25 via Nuitee
J
JMM solo_traveller my
10
Pros:

Mr Adnan was very helpful and great

Cons:

-

2026-07-25 via Nuitee
P
paule solo_traveller ch
7
2026-07-24 via Nuitee
A
Alyanna solo_traveller kw
7
Pros:

Near the station and its quiet

Cons:

Breakfast, with just hard boiled egg, cheese and bread. Small bugs and cockroaches in the toilet 😭 but the staff is so helpful and also the room is quite big.

2026-07-24 via Nuitee