AluaSoul Orotava Valley - Adults Only

Hotels
•
AluaSoul
8.5 (2790 reviews)
Urbanización Turquesa playa , Puerto de la Cruz , ES

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly and professional reception staff (many positive mentions)
Excellent location and sea views
Spacious, comfortable and clean rooms with good bathrooms
Good value for money
Nice pool and pleasant hotel atmosphere
Cons:
Limited buffet variety and some F&B restrictions
Animation staff issues (late/no-shows) and noisy shows affecting sleep
Inconsistent amenities: paid parking, towel rental fees, restricted lounge access
Occasional poor housekeeping and isolated rude staff member

Categories

Cleanliness
9.2
Mostly praised: multiple guests mention spotless rooms and daily housekeeping; one review reports poor room cleaning with found hairs, so overall cleanliness is strong but not flawless.
Service
8
Mixed service: many comments praise friendly, professional and extraordinary staff at reception, but there are notable complaints about a rude receptionist and underperforming animation staff who missed or poorly ran activities.
Location
9.2
Location consistently praised: excellent sea views, close to the beach, good position for island access; some reviews note a 15-minute walk to the center and uphill return, but overall location is a strong point.
Room Quality
9
Rooms received excellent feedback: described as spacious, modern, comfortable, with good bathrooms and balconies and daily towel renewal; one report of noise from hotel shows affected sleep for a guest.
Amenities
7.4
Mixed amenities: pleasant pool and useful shuttle, but issues noted with paid/expensive parking, towel rental fees, limited pool-bar options, restricted lounge access and missing coffee/tea supplies—amenities are adequate but inconsistent.
Value for Money
9.6
Frequently highlighted as excellent value: multiple reviewers explicitly mention spectacular quality-price relation and recommend the hotel for its price point.
Food and Beverage
7.1
Food receives mixed feedback: breakfasts praised, but repeated comments about limited buffet variety, lack of local Tinerfeña options and restrictive pool-bar offerings reduce the rating.
Overall Experience
8.5
Generally positive overall: several glowing stays and recommendations balanced by specific negative incidents (noise from shows, animation failures, occasional staff rudeness and amenity limitations).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 23:51

Property Description

Luxurious Accommodation
Experience the ultimate comfort in our spacious junior suites with private balconies and separate living areas.

Gourmet Dining Options
Indulge in a culinary journey with our a la carte and buffet restaurants, offering a variety of delicious meals to satisfy your palate.

Exclusive Services
Elevate your stay with My Favorite Club®, providing personalized check-in, access to a private lounge, and other special privileges.

Immerse yourself in the beauty of Tenerife at AluaSoul Orotava Valley - Adults Only. Book now for an unforgettable experience.

Important information:

Please note air conditioning is available during summer months, at certain times of the day only.

Guests are kindly requested to contact the hotel for more details using the contact details found on the booking confirmation.

Pets are allowed under 10kg, with a suplement of 20 eur per night. It's neccesary to check availability first.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFN

Location

Guest Reviews

8.5
Based on 2790 reviews
Cleanliness: 9.2
Service: 8
Location: 9.2
Room Quality: 9
Amenities: 7.4
Value for Money: 9.6
Food and Beverage: 7.1
Overall Experience: 8.5
L
Léonardi Alexandre • solo_traveller • fr
9
Pros:

Emplacement très bien,
Facilité pour se garer.
La formule favorite club qui permet d'avoir de la place pour le déjeuner et le dîner sans chercher longtemps une table.
La variété des buffets.
La suite favorite club, vue mer, très grande, propre et très bien insonorisé. On à dormi comme des marmottes !

Cons:

Problème à la piscine, où les transats pour le favorite club n'est pas respecté et qui n'est pas fait respecter par le personnel présent.

2026-09-19 • via Nuitee
C
Cristina • couple • es
10
2026-09-18 • via Nuitee
M
Maria • solo_traveller • es
8
2026-09-17 • via Nuitee
G
Geraldine L. • solo_traveller • mq
8
Pros:

L'effort de parler français

Cons:

Rien

2026-09-16 • via Nuitee
A
Ana Maria • solo_traveller • es
10
Pros:

La Suite era espectacular, la comida muy buena y variada.
El trato del personal inmejorable muy simpáticos y atentos a todo.

Cons:

No hubo nada que no me gustase.

2026-09-14 • via Nuitee
J
Joana • couple • es
9
Confortable
Pros:

La ubicacion y las instalaciones

Cons:

Los pasillos

2026-09-13 • via Nuitee
A
Aleksandra • couple • pl
10
Polecam bardzo przyjemny hotel
Pros:

Wygodne łóżko, super basen, czysto

2026-09-07 • via Nuitee
A
Alfonso • solo_traveller • es
9
2026-09-07 • via Nuitee
E
elena • solo_traveller • pt
10
Estancia fantástica en pareja
Pros:

Amplias habitaciones, baños, servicios, desayuno, actividades limpieza y personal. En un entorno tranquilo y a 10 min de Puerto de la cruz

2026-09-06 • via Nuitee
D
Diego • couple • it
10
2026-09-05 • via Nuitee
N
Natasza • solo_traveller • pl
9
2026-09-04 • via Nuitee
R
Rafael • couple • es
10
2026-09-03 • via Nuitee
B
Beatriz • couple • es
10
2026-09-03 • via Nuitee
T
Teja • couple • nl
6
Pros:

Friendly staff, ideal location: 15-30mins drive to all major North Tenerife spots.
Walking distance to Peurto de la Cruz beaches and centro shopping malls.

Cons:

Breakfast is not tasteful/enjoyable. Many deep fried/Oily/Over cooked foods. Even the live counter food is made with too much of oil. Surprisingly, Fresh juices are charged on top of breakfast package.

Dinner is okay.

Surprisingly, Gym doesn’t exists at all though it’s mentioned as amenities in the website.

Hotel rooms positions are a bit strange. You need to keep walking long to reach to end of floor. Lifts are from 7F to 4F only and then walk long with your luggage to board another lift to go to 1F

Room windows are not soundproof. Over the night, we keep hearing car driving/horns and sometimes alarms from neighbouring rooms.

Paid €150 per night for last week of Aug. Not worth at all.

Way below standards to be included in I Hyatt Inclusive.

2026-09-01 • via Nuitee
F
François • solo_traveller • fr
8
Pros:

Emplacement de l'établissement et accueil du personnel.

2026-09-01 • via Nuitee
B
Bernadeta • solo_traveller • ro
9
2026-09-01 • via Nuitee
B
Bujias • solo_traveller • es
10
2026-08-31 • via Nuitee
G
González moreno • solo_traveller • es
8
2026-08-30 • via Nuitee
R
Rocio • solo_traveller • es
10
NOS ENCANTÓ
Pros:

El personal del hotel es muy amable y atento.
La comida estaba muy rica y el ambiente era muy tranquilo.

Cons:

Nada,fueron unos días estupendos. Volveremos seguro.

2026-08-30 • via Nuitee
A
Adrian • solo_traveller • es
8
2026-08-28 • via Nuitee