Best Western Plus Hawthorne Terrace Hotel

Hotels
•
Best Western
8.8 (708 reviews)
3434 North Broadway , Chicago , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Comfy rooms
Friendly staff
Cons:
High parking fees
Loud heating units
Unclean towels

Categories

Cleanliness
8.13
Some reviews mentioned unclean towels and issues with maintenance.
Service
9.6
Positive sentiments regarding staff assistance and hospitality; some issues with staff rudeness.
Location
9.64
Great location mentioned in multiple reviews.
Room Quality
8.59
Overall satisfaction with room comfort, but some noise issues reported.
Amenities
8.62
Basic amenities met expectations, some guests noted a lack of coffee service.
Value for Money
8.08
Mixed feelings on value with high parking fees and additional charges.
Food and Beverage
8.63
Breakfast had both positive and negative feedback.
Overall Experience
9.1
Overall experience was good despite some minor problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:43

Property Description

Historic Charm and Modern Comfort

Convenient Location: Situated just a short walk from Wrigley Field and the Red Line train, our hotel offers easy access to downtown Chicago.

Relaxation and Convenience: Unwind in our glass-enclosed hot tub or enjoy contemporary rooms with free Wi-Fi, flat-screen TVs, and complimentary bottled water.

Amenities Galore: Stay fit in the on-site gym, benefit from 24-hour concierge services, and start your day with a delicious continental breakfast.

Escape to our historic yet modern hotel for a memorable stay in Chicago. Book now to experience the perfect blend of comfort and convenience at Best Western Hawthorne Terrace.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Fees may be applicable for the airport shuttle.

Room service is available on a limited basis, please inquire at front desk upon arrival for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 29.50 per day.

Location

Property Accessibility

Total Disability Score: 53.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.8
Based on 708 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.64
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.08
Food and Beverage: 8.63
Overall Experience: 9.1
L
Lisa • couple • us
10
Great location with European vibe.
Pros:

Everything. Location. A lot of great restaurants and boutique stores. European vibe. Quiet. Loved the patio. Had a layover and enjoyed the patio while waiting. Staff super accommodating. Reasonable pet fee. Spacious beautiful lobby.

Cons:

Breakfast area was quite small; just for getting breakfast. Plenty of areas to sit in lobby and on patio.

2026-05-29 • via Nuitee
A
Alayna • couple • us
8
2026-05-25 • via Nuitee
C
Corinna Dan • couple • us
10
I look forward to returning- great location & conveniences
Pros:

Great location, room size (king suite), updated bathroom, tasty free breakfast (usually had Ann Sather cinnamon rolls), convenient parking next door.

Cons:

Pricey but good value for it.

2026-05-22 • via Nuitee
D
Dayna • extended_group • us
10
It was a great stay - the location is fabulous and has so many restaurants and such around it! And the parking is right
Pros:

Excellent location and super nice

Cons:

They have a $125 deposit added to the price of the hotel - just not sure when that gets returned

2026-05-19 • via Nuitee
A
Alix • solo_traveller • us
10
2026-05-11 • via Nuitee
B
Benjamin • solo_traveller • us
8
Pros:

Location was great, staff was great, patio was nice.

Cons:

Breakfast was nog good.

2026-05-07 • via Nuitee
L
Lynn • solo_traveller • us
7
Was fine, bit pricey but that is to be expected in this day and age
Pros:

Was nice really enjoyed the accessibility to the bus system

Cons:

Had a room below a room with a great deal of movement all night long

2026-05-07 • via Nuitee
J
Jack • couple • us
8
Pros:

location and onsite parking, comfortable bed

Cons:

breakfast

2026-04-29 • via Nuitee
M
Maria • solo_traveller • us
8
Pros:

The hotel was clean and comfortable, and location was nice.

Cons:

The breakfast was not great.
You charge $2 for your guest to have coffee at the lobby.

2026-04-26 • via Nuitee
A
Arlene • couple • us
10
Pros:

Location andcleanliness

Cons:

The gym equipment, specifically the bike, needs upgrading. Not a deal breaker.

2026-04-23 • via Nuitee
J
Jeanette • family_with_children • us
10
Pros:

perfect location, comfortable room. Staff was great at check in. Grab and go breakfast was super convenient.

2026-04-21 • via Nuitee
W
Waugh • extended_group • us
10
2026-04-13 • via Nuitee
L
Louise • family_with_children • gb
10
2026-04-11 • via Nuitee
S
Sean • family_with_children • ca
5
2026-04-09 • via Nuitee
D
David • solo_traveller • it
10
Pros:

tutto perfetto :-)

2026-04-08 • via Nuitee
S
Stacy • couple • us
5
2026-04-08 • via Nuitee
S
Shawn • family_with_children • us
10
Pros:

Fantastic Room Great Location

2026-04-01 • via Nuitee
J
Jose • couple • co
10
2026-03-31 • via Nuitee
N
Nicole • couple • us
7
Overall I would stay here in a pinch based on local events
Pros:

Close proximity to events

Cons:

The hotel room was not clean, zit pads on the floor. Bathroom floor dirty, breakfast hard boiled eggs were either rotten or overcooked.

2026-03-30 • via Nuitee
A
Alison • solo_traveller • us
7
Location location location but little more
Pros:

It was in a location I needed and the lobby was a very relaxing space

Cons:

The price for the time I stayed was higher than reflect the value of the facility. I might not have bothered to write the review but for this feature I’ve never before encountered in my travels: the shower had no way to adjust the water temp withkut getting splashed with cold water. Hard to picture? Seeing is believing…Spraying is believing.

2026-03-30 • via Nuitee