Hotel Palacio de Aiete

Hotels
8.5 (5732 reviews)
Goiko Galtzara Berri, 27 , San Sebastián , es
+34943210071

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Clean and comfortable rooms
Cons:
Limited amenities
Cleanliness issues noted in some reviews

Categories

Cleanliness
7.83
Mixed sentiments; mentions of cleanliness issues in reviews.
Service
9.3
Consistently positive comments about staff friendliness and helpfulness.
Location
8.34
Decent location; close to the bus stop, though some find it away from the city center.
Room Quality
8.79
Generally spacious and comfortable rooms, though some issues with beds.
Amenities
7.82
Limited amenities mentioned; some complaints about the minibar and bathroom features.
Value for Money
8.28
Good value based on overall experience, but some expectations not met.
Food and Beverage
8.83
Positive remarks about breakfast and dining options.
Overall Experience
8.8
Overall satisfactory with strong points, despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:52

Property Description

Luxurious Amenities and Views Hotel Palacio de Aiete boasts a gym, rooftop sun terrace, and panoramic views of San Sebastián. The modern rooms feature flat-screen TVs, free WiFi, and a selection of pillows for ultimate comfort.

Culinary Delights Indulge in Basque cuisine at the elegant restaurant or enjoy a relaxing time at the hotel's coffee shop with a garden courtyard. The property also offers an equipped apartment with a kitchenette on the top floor for added convenience.

Ideal Location Located in a residential area, the hotel is a short walk from La Concha Beach and Miramar Palace. With Miramon Technology Park just a 5-minute drive away, Hotel Palacio de Aiete offers the perfect blend of leisure and business amenities.

Book your stay at Hotel Palacio de Aiete for a memorable experience in San Sebastián.

Important information:

Please note that the restaurant is closed on Sunday evenings.

Tourist License: HSS 652Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EAS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 3 years old to 11 years old stay for € 35 per person per night when using an available extra bed.
    People 12 years old and over stay for € 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 5732 reviews
Cleanliness: 7.83
Service: 9.3
Location: 8.34
Room Quality: 8.79
Amenities: 7.82
Value for Money: 8.28
Food and Beverage: 8.83
Overall Experience: 8.8
A
Ali • solo_traveller • nl
10
Top
Pros:

Top

Cons:

Top

2026-07-04 • via Nuitee
G
Gary B • couple • gb
8
A good stop over.
Pros:

Very pleasant hotel and not too far from the beach and harbour area as the local bus service was efficient.

Cons:

Room was a little too small for the price.

2026-07-04 • via Nuitee
M
Martín Ruiz • solo_traveller • es
9
2026-07-04 • via Nuitee
B
Bruno • solo_traveller • it
9
Pros:

Pulizia stanza confortevole letto comodo

Cons:

Distanza dal centro

2026-07-04 • via Nuitee
P
Pascal • couple • fr
10
C'est un lieu où on pose ses valises avec bonheur et où on aimerait revenir.
Pros:

Terrasse avec vue mer, logement très spacieux et confortable. La décoration est soignée et agréable. La propreté est irréprochable. Équipement complet et récent.

Cons:

Attention, le parking souterrain demande de la concentration pour manœuvrer.

2026-07-03 • via Nuitee
M
MANUELA • couple • ro
8
2026-07-03 • via Nuitee
A
Annette • couple • dk
8
Pros:

Pænt og rent

2026-07-03 • via Nuitee
R
Ramil • solo_traveller • nl
7
it nice but for that price not
Pros:

very clean

Cons:

very expensive for what i got tbh

2026-07-03 • via Nuitee
A
ALEXANDER STEFAN • couple • es
10
Excelente relación calidad precio
Pros:

La limpieza y amabilidad del personal, sin olvidar el restaurante de 10

2026-07-02 • via Nuitee
M
Manuel José • family_with_children • es
6
Cuando actualicen el baño, volveré!!!!
Pros:

Correcto en general, nada llamó la atención en ese sentido.

Cons:

Como digo todo es correcto en general, ahora bien, el baño mal tirando a muy mal. De entrada después de ver el hotel en general y la habitación, cuando pasas al baño ves que no corresponde, además la mampara de la bañera deja salir cantidad de agua al suelo, muchísima. Por otro lado ducharse en esa bañera es incómodo e incluso peligroso pues resbala y es muy estrecha. ¡Ojo personas mayores!

2026-07-02 • via Nuitee
C
Charlotte • couple • fr
8
Propre, calme et confortable. Parking facile.
Pros:

Chambre propre, climatisée, calme et confortable.
Stationnement facile et gratuit (soit le parking de l’hôtel, soit le parking public en face).

Cons:

L’établissement est un peu éloigné du centre, car sur les hauteurs de la ville. Néanmoins, en descente, il suffit d’une vingtaine de min à pied pr regagner l’hyper centre. De plus les bus passent à très grande fréquence.

2026-07-02 • via Nuitee
H
HARRY • solo_traveller • ca
5
Pros:

A bit out of the way for a hotel.

Cons:

Some of the staff members were nice, one in particular, Nacho, was not helpful at all. There was no fridge in the room for a 4-star hotel. They provided a fridge which was defective. All our stuff, fruits etc. froze, yes everything froze. They charged us Euros 15 extra for the fridge. Not really worth it.

2026-07-02 • via Nuitee
S
Sonia • solo_traveller • it
9
2026-07-02 • via Nuitee
V
Vyacheslav • couple • ua
10
2026-07-02 • via Nuitee
A
Aldo • extended_group • it
8
2026-07-02 • via Nuitee
H
HARRY • solo_traveller • ca
5
Not worth the high price, and a double room with no fridge
Pros:

We stayed from June 12-14 and then June 14 -17. The location was fine

Cons:

For a 4-star hotel, the price was very high. There was no fridge in the room, very surprised. They provided a small fridge, which was defective. All our stuff froze in the fridge. Plus they charged me an extra Euros 15 for the fridge. I found this excessive. The staff, some helpful, but one, Nacho, was not helpful at all. His English was poor and provided very poor customer service. There were a few other places I could have chosen. The restaurant staff was rude as well.

2026-07-02 • via Nuitee
M
María • couple • ar
9
2026-07-01 • via Nuitee
H
Hannelore • couple • nl
7
2026-07-01 • via Nuitee
A
Adrian • couple • gb
6
2026-07-01 • via Nuitee
C
Carlos • solo_traveller • es
10
Pros:

El trato del personal. Las habitaciones y la limpieza del hotel. 100 de 100 recomendado.

Cons:

En el baño la ducha estupenda y todo lo demás bien excepto el WC que estaba pegado a la ducha y a penas podías sentarte.

2026-07-01 • via Nuitee