Hôtel de l'Ecluse

Hotels
8.3 (1140 reviews)
Rue De L'ecluse 24 , Neuchâtel , ch
+41 32 729 93 10

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Comfortable beds
Spacious room
Cons:
Limited breakfast variety
Parking fees
Noise from street
Minor cleanliness issues

Categories

Cleanliness
8.13
Most reviews mention that rooms are clean, though there are a couple of cleanliness issues reported.
Service
9.1
Multiple comments highlight friendly and helpful staff.
Location
9.14
The location is frequently praised as convenient and central.
Room Quality
8.09
Rooms are described as spacious and comfortable but concerns over amenities exist.
Amenities
7.62
Some reviews indicate limited amenities, such as a lack of adequate breakfast options.
Value for Money
8.08
Guests express that prices can be high compared to services offered.
Food and Beverage
7.63
Breakfast options are viewed as lacking variety and frugality suggested.
Overall Experience
8.6
Overall a positive stay with willingness to return indicated by many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:51

Property Description

Unique Location
Situated in the heart of Neuchâtel, Hôtel de l’Ecluse is a mere 300 meters from the picturesque Lake Neuchâtel, offering a tranquil setting for your stay.

Charming Rooms
Each room at Hôtel de l’Ecluse is a bespoke experience, featuring distinctive decor ranging from romantic to smart to colorful. Enjoy modern amenities like flat-screen cable TV, a minibar, and some rooms even boast a kitchenette upon request.

Convenient Amenities
Benefit from complimentary WiFi, onsite parking with direct access, and easy access to public transportation. Indulge in a delicious breakfast in the new breakfast room or under the shade of a fig tree in the patio.

Ready to experience the charm and convenience of Hôtel de l’Ecluse? Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CHF 1 per hour.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 8 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for CHF 20 per person per night when using an available extra bed.
    People 12 years old and over stay for CHF 45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 1140 reviews
Cleanliness: 8.13
Service: 9.1
Location: 9.14
Room Quality: 8.09
Amenities: 7.62
Value for Money: 8.08
Food and Beverage: 7.63
Overall Experience: 8.6
A
Azankoud • solo_traveller • fr
10
Pros:

Le personnel très accueillant

2026-07-24 • via Nuitee
E
Eveline • family_with_children • ch
9
Pros:

Lage suoer
Sehr sauber
Schönes Dachzimmer, klimatisiert

Cons:

Im Badezimmer/Zimmer fehlen Haken um Kleider/Tücher aufzuhängen

2026-07-23 • via Nuitee
M
Marie • solo_traveller • fr
10
chambre moderne et spacieuse
Pros:

La chambre était très spacieuse, bien équipée (coin bureau, canapé et table basse, machine à café, bouilloire), climatisée (un vrai plus en période de canicule!) et très propre.

2026-07-23 • via Nuitee
H
Heinz • couple • ch
10
Pros:

Lage, Ausstattung, Personal

Cons:

Zuglärm in der Nacht bei offenem Fenster

2026-07-22 • via Nuitee
S
Silvia • extended_group • ch
8
Pros:

Das Frühstück war klein aber fein; es hatte alles Wichtige dabei und das Brot war richtig frisch und gut. Der Innenhof ist wie eine kleine Oase zum entspannen, sehr schön eingerichtet. Die Lage des Hotels ist super um die Altstadt von Neuenburg bequem zu Fuss zu erkunden. Auch ist das Personal sehr freundlich und aufmerksam. Wir würden sofort wieder hier übernachten.

2026-07-20 • via Nuitee
M
Masaaki • solo_traveller • gb
9
Quite reasonable
Pros:

Quiet, clean, convenient. Good place to walk around the hotel. A kitchen in the room is the best point to choose this hotel.

Cons:

My laptop cannot log-in to access WiFi of the hotel. It is useful if I can access WiFi without log-in the network.

2026-07-19 • via Nuitee
R
Raymond • couple • nl
7
Pros:

Ontbijt mag wat uitgebreider.

2026-07-19 • via Nuitee
M
Michèle • solo_traveller • ch
8
Pros:

Nettes Personal, gute Lage

2026-07-19 • via Nuitee
D
Dominique • solo_traveller • fr
8
2026-07-18 • via Nuitee
M
mariogutknecht • solo_traveller • ch
10
2026-07-18 • via Nuitee
K
Katia • family_with_children • it
9
2026-07-17 • via Nuitee
D
David • couple • ch
10
2026-07-16 • via Nuitee
D
Dmitri • solo_traveller • fr
8
2026-07-15 • via Nuitee
L
Lucia Kang Xing • solo_traveller • ch
9
Pros:

Alles was man benötigt im Zimmer, das Bett ist grosszügig und bequem und das Zimmer ebenfalls.

Cons:

Schade, dass die Zimmer so grau und unpersönlich sind und nicht zum Look des Hotels von aussen passen.

2026-07-15 • via Nuitee
H
heidi • solo_traveller • be
8
Cons:

Geen parking, openbare parkeergelegenheden zijn duur.

2026-07-15 • via Nuitee
C
Christine • family_with_children • ch
9
2026-07-15 • via Nuitee
H
heelee • couple • il
4
We demand a compensation
Pros:

Very poor variety.
No omlelts

Cons:

Lack of air conditioning-(which was Promised written in the order)
The size of the room.
No full size mirror.
Poorly equipped uncomfortable chairs.
Noisy facing the train

2026-07-14 • via Nuitee
F
fphmarbay • solo_traveller • be
9
Pros:

Nous avons apprécié l'amabilité du personnel, la chambre spacieuse pour 2 adultes avec un enfant et le petit déjeuner complet. La proximité du centre.

2026-07-13 • via Nuitee
A
Adrien • solo_traveller • ch
10
2026-07-13 • via Nuitee
B
Béatrice • solo_traveller • ch
10
2026-07-13 • via Nuitee