NH Collection Madrid Gran Vía

Hotels
•
NH Collection
9 (2139 reviews)
Gran Vía, 21 , Madrid , es

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Cons:
Room layout issues
Concerns about value for money

Categories

Cleanliness
8.39
Multiple mentions of rooms being clean but one review noted a health issue related to room service.
Service
9.86
Staff received high praise across several reviews for their exceptional service.
Location
9.4
Consistently mentioned as excellent with proximity to main sites.
Room Quality
8.35
Issues with room layout noted, especially one substandard room.
Amenities
8.88
Positive feedback on amenities but some costs perceived as high.
Value for Money
8.34
Concerns raised regarding the price relative to room size and quality.
Food and Beverage
9.39
Breakfast options highly praised, though some specific dishes noted as lacking.
Overall Experience
9.36
Overall experience was very positive according to numerous reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:15

Property Description

Luxurious Accommodations
NH Collection Madrid Gran Vía offers stylish rooms and suites with a coffee machine, ensuring a comfortable stay in the heart of Madrid.

Exquisite Dining Experience
Indulge in the culinary delights at Picalagartos Restaurant, led by Michelin-starred chef Manuel Berganza, offering authentic Spanish cuisine for a memorable dining experience.

Breathtaking Rooftop Terrace
Relax and unwind at the hotel's rooftop terrace, boasting stunning views of the Gran Via, a perfect spot to enjoy a drink or coffee while taking in the bustling city below.

Experience the perfect blend of luxury and convenience at NH Collection Madrid Gran Vía. Book your stay now for an unforgettable Madrid getaway.

Important information:

When booking more than 9 rooms, different policies and additional supplements may apply.

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that dogs are allowed upon request and subject to approval. The maximum weight is 25 kg. A charge of €35 per pet, per night will be applied (maximum of 1 dog per room). Cats are not allowed on the property. Guide dogs free of charge.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 2139 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 9.39
Overall Experience: 9.36
N
Nikola • couple • lv
10
2026-05-23 • via Nuitee
M
Mohammad • couple • ae
10
2026-05-21 • via Nuitee
J
Jarmila • couple • us
8
Pros:

People and location

Cons:

Could not get English on TV. Hotel staff tried but was unable to get English language for American produced shows.

2026-05-21 • via Nuitee
F
Fatima Zahra • couple • ma
9
Pros:

Tout

2026-05-21 • via Nuitee
M
Melanie • couple • us
10
Amazing property in an excellent location!
Pros:

This property was exceptional! The staff was extremely helpful, the rooms were wonderful, the location cannot be beat, and the rooftop bar was always busy. We walked everywhere for restaurants and shopping and even our Segway tour. We were accidentally here during a festival, but everything was great. We were greeted with champagne, and our room was ready early. I thought it was overpriced when I booked, but for the location (and I guess the festival), it was fine. Highly recommend!

2026-05-20 • via Nuitee
A
Antonio • couple • br
6
Bom
Pros:

Limpeza e localização

Cons:

Instalação

2026-05-20 • via Nuitee
R
Rocio Carolina • family_with_children • ve
10
2026-05-20 • via Nuitee
M
Mustafa • couple • sa
9
Excellent hotel in best location with super staff
Pros:

Location

Cons:

Room size

2026-05-20 • via Nuitee
L
Linda • extended_group • ie
8
2026-05-19 • via Nuitee
G
guffalcu • extended_group • ar
9
Excelente Hotel
Pros:

excelente atencion y desayuno espectacular, habitaciones modernas y limpias. Muy amable todo el personal. Lo recomendaria!!!

Cons:

nada, todo bien!

2026-05-18 • via Nuitee
A
Angelina • solo_traveller • mx
10
2026-05-18 • via Nuitee
T
Tapia Saavedra • couple • cl
10
Excelente atención, muy buen lugar para pasar unos dias
Pros:

Buen desayuno
Excelente atención
Detalles y preocupacion de la administración
Bien ubicado, a 50 metros de la estación Gran Via
Varios restaurant cerca

2026-05-16 • via Nuitee
L
Laura • couple • gb
8
Lovely hotel in a great location
Pros:

Great location, friendly & helpful staff, very clean

Cons:

Nothing, very nice hotel

2026-05-15 • via Nuitee
P
Pablo • extended_group • ar
10
2026-05-15 • via Nuitee
S
Sultanah • family_with_children • sa
10
2026-05-11 • via Nuitee
A
adam • couple • us
8
2026-05-10 • via Nuitee
C
CONG • family_with_children • cn
7
2026-05-08 • via Nuitee
C
Carlos • couple • gt
10
REPETIBLE NOS VEMOS PRONTO
Pros:

Ambiente cálido

Cons:

Todo estuvo muy bien

2026-05-07 • via Nuitee
M
Maria Belen • couple • ar
7
Pros:

La amabilidad de todos los que trabajan en el hotel. Super!! Un 10 a todos . Realmente hacen la diferencia

Cons:

La Gran Vía ya se tornó caótica con la cantidad de gente y el hotel está sobre esa avenida. Prefiero otras zonas igual de bien ubicadas pero no tan concurridas

2026-05-06 • via Nuitee
M
M JOSE • couple • es
4
Bien, pero si no duermes bien, no es bueno
Pros:

Localizacion

Cons:

Las Habitaciones que no dan a Fran Vía y están en la parte de atrás , imposible dormir, mucho escándalo toda la noche , sin parar

2026-05-06 • via Nuitee