NH Collection Madrid Gran Vía

Hotels
•
NH Collection
9 (2227 reviews)
Gran Vía, 21 , Madrid , es
+34 917 12 83 05

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Cons:
Room layout issues
Concerns about value for money

Categories

Cleanliness
8.39
Multiple mentions of rooms being clean but one review noted a health issue related to room service.
Service
9.86
Staff received high praise across several reviews for their exceptional service.
Location
9.4
Consistently mentioned as excellent with proximity to main sites.
Room Quality
8.35
Issues with room layout noted, especially one substandard room.
Amenities
8.88
Positive feedback on amenities but some costs perceived as high.
Value for Money
8.34
Concerns raised regarding the price relative to room size and quality.
Food and Beverage
9.39
Breakfast options highly praised, though some specific dishes noted as lacking.
Overall Experience
9.36
Overall experience was very positive according to numerous reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:15

Property Description

Luxurious Accommodations
NH Collection Madrid Gran Vía offers stylish rooms and suites with a coffee machine, ensuring a comfortable stay in the heart of Madrid.

Exquisite Dining Experience
Indulge in the culinary delights at Picalagartos Restaurant, led by Michelin-starred chef Manuel Berganza, offering authentic Spanish cuisine for a memorable dining experience.

Breathtaking Rooftop Terrace
Relax and unwind at the hotel's rooftop terrace, boasting stunning views of the Gran Via, a perfect spot to enjoy a drink or coffee while taking in the bustling city below.

Experience the perfect blend of luxury and convenience at NH Collection Madrid Gran Vía. Book your stay now for an unforgettable Madrid getaway.

Important information:

When booking more than 9 rooms, different policies and additional supplements may apply.

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that dogs are allowed upon request and subject to approval. The maximum weight is 25 kg. A charge of €35 per pet, per night will be applied (maximum of 1 dog per room). Cats are not allowed on the property. Guide dogs free of charge.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 2227 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 9.39
Overall Experience: 9.36
T
TheRealAitakar • solo_traveller • dz
10
Pros:

Le personnel est aimable, gentil et serviable. L'emplacement de l'hôtel est excellent.

Cons:

Le chambres un peu exigues.

2026-07-25 • via Nuitee
S
Sandra • family_with_children • br
8
Um bom hotel com boa localização em Madri!!
Pros:

A localização é muito boa para quem deseja ficar no centro.,o café da manhã é muito bom também, vale a pena incluir. Os funcionários são muito prestativos e atenciosos!

Cons:

Ficamos em um quarto duplo superior, é bem pequeno, a cana de casal pequena também é dura para o meu gosto. Se vier de carro terá dificuldade para chegar ao hotel, não é permitido parar em frente, terá que dar uma volta e parar o carro um pouco longe para levar ao hotel, depois deixar o carro em um estacionamento. Se houvesse uma melhor orientação do hotel seria mais fácil.

2026-07-25 • via Nuitee
G
Gabriela • extended_group • ar
10
2026-07-25 • via Nuitee
G
Gabriela • extended_group • cl
10
2026-07-24 • via Nuitee
E
Ellen • solo_traveller • us
10
2026-07-24 • via Nuitee
G
Gabriela • extended_group • cl
10
Pros:

El personal muy amable y la ubicación buenísima

2026-07-24 • via Nuitee
S
Sinan • solo_traveller • ca
8
2026-07-23 • via Nuitee
H
Hugo • couple • py
8
2026-07-23 • via Nuitee
P
PAULO • couple • ar
10
2026-07-22 • via Nuitee
C
cristian • couple • cl
8
2026-07-22 • via Nuitee
Álvaro • couple • es
10
Todo perfecto
Pros:

Limpieza, Atención, instalaciones y la atención prestada a nuestras mascotas.

Cons:

Nada

2026-07-21 • via Nuitee
A
Abdulaziz • couple • sa
10
Pros:

الموقع والاطلالة الفندق نظيف وكل شي متوفر

Cons:

لايوجد

2026-07-20 • via Nuitee
M
Marcela Basualdo • solo_traveller • ar
10
2026-07-19 • via Nuitee
R
Roberto • solo_traveller • it
7
Soggiorno a Madrid
Pros:

Posizione centrale e cortesia del personale

Cons:

Stanza molto piccola, in 2 difficile muoversi.

2026-07-19 • via Nuitee
M
María José • family_with_children • uy
3
Mala experiencia con el personal
Pros:

El lugar y el edificio

Cons:

Puma parte del personal, entro a mi habitación sin permiso sin motivo.
Me forzaron las valijas.

2026-07-19 • via Nuitee
N
Nadim • extended_group • lb
9
2026-07-17 • via Nuitee
C
C • extended_group • co
10
2026-07-17 • via Nuitee
M
Maria • solo_traveller • co
10
Pros:

Muy cómoda la cama

2026-07-16 • via Nuitee
N
Nathalie • family_with_children • eg
10
Amazing
Pros:

Lovely design and clean. Very good location

2026-07-16 • via Nuitee
J
Julieta • family_with_children • ar
10
Excelente hotel!
2026-07-15 • via Nuitee