Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Garden
Pets allowed
BBQ facilities
See all facilities

Review Highlights

Pros:
Clean and well maintained
Friendly staff
Central location
Nice amenities
Cons:
High prices
Small room size
Limited breakfast options

Categories

Cleanliness
8.23
Mentioned in several reviews as clean and well maintained.
Service
9.2
Friendly staff mentioned frequently in reviews.
Location
9.24
Consistently praised for being central and accessible.
Room Quality
7.69
Some reviews described rooms as small or lacking certain amenities.
Amenities
8.72
Decent amenities mentioned, including the pool, but improvement needed in breakfast quality.
Value for Money
7.68
Cited as expensive for the experience offered; some reviews pointed out inadequate value.
Food and Beverage
7.73
Breakfast quality received mixed reviews; more variety needed.
Overall Experience
8.7
General sentiment was positive with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:20

Property Description

Luxurious Key West Hotel with Heated Pool and Free Breakfast

Heated Swimming Pool and Continental Breakfast: Enjoy a refreshing swim in our heated pool and start your day right with a delicious continental breakfast served poolside.

Comfortable Rooms with Amenities: Relax in rooms equipped with flat-screen TVs, cable channels, ceiling fans, and telephones. Some rooms even feature a seating area and kitchenette for added convenience.

Convenient Amenities and Nearby Attractions: Take advantage of our picnic area, barbecue facilities, and bicycle rentals. Explore the nearby Duval Street and the Southernmost Point, both just a short distance away.

Book your stay at The Palms Hotel now for a relaxing and enjoyable Key West experience.

Important information:

Guests with same-day bookings must arrive before 22:00.

Guests must be 21 years of age or older to check-in. Guests younger than 21 years of age must stay with a parent or guardian.

Please note that credit card holder must be present at check-in.

Please note a maximum of 2 pets are permitted. Only dogs 35 pounds or less can be accommodated.

A fee will be charged for each pet per night plus tax.

Select breeds cannot be accommodated. Contact hotel for details.

Please be advised that, even though we are Pet Friendly, we have pet fees and limited Pet-Friendly Rooms.

Here is our Pet Fee Chart:

*The nightly rate is:*
Pets up to 40 pounds – $35.00 + tax per night.
Pets from 40-60 pounds (or 2 pets under 40 pounds) – $45.00 + tax per night.
Pets 60+ pounds – $55.00 + tax per night.

*Long-Term Stay Pet Policy:*
4 nights & over (pets up to 40 pounds) – $125.00/stay
4 nights & over (pets from 40 – 60 pounds) – $150.00/stay
4 nights & over (pets 60+ pounds) – $185.00/stay

Reservations with more than one (1) dog or a Single dog over the size of over 40lb are required to get a King Room, Double Room, Family Suite, or Ashe Cottage.

Pets are only allowed on the first floor, because of this, the hotel has a limited amount of pet-friendly rooms. A request at the moment of booking is highly encouraged to guarantee your pet-friendly room.

Pets are NOT ALLOWED inside the pool.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EYW

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 3208 reviews
Cleanliness: 8.23
Service: 9.2
Location: 9.24
Room Quality: 7.69
Amenities: 8.72
Value for Money: 7.68
Food and Beverage: 7.73
Overall Experience: 8.7
M
Mafalda • solo_traveller • fr
10
2026-07-04 • via Nuitee
M
Michelle • family_with_children • gb
7
Lovely location, great breakfast set up around the pool
Pros:

Lovely traditional old town Key West hotel

Cons:

Room was small and tight not a fan of the bathroom either

2026-07-03 • via Nuitee
C
Carmen • family_with_children • uy
8
Pros:

la habitación excelente!! la cama, limpieza, excelente.

Cons:

El desayuno podría ser mejor!

2026-07-02 • via Nuitee
M
Małgorzata • family_with_children • pl
10
Pros:

Super hotel, bardzo polecam

Cons:

Nie było takiej rzeczy

2026-07-01 • via Nuitee
L
lisa • couple • us
10
2026-07-01 • via Nuitee
M
Małgorzata • family_with_children • pl
10
Super hotel
Pros:

Hotel jest piękny, kameralny, pokoje czyste i ładnie urządzone. Jeśli będę kiedyś na Key West na pewno skorzystam ponownie.

2026-07-01 • via Nuitee
M
Małgorzata • couple • pl
10
Pros:

Polecam, świetny hotel, bardzo klimatyczny

2026-07-01 • via Nuitee
K
Kent & Karen • solo_traveller • us
9
Pros:

It is within walking distance to downtown Key West (Duval). The facilities were really nice. Pool was nice. Breakfast is nice. I recommend it and we will probably book this again.

Cons:

Next time I get a bigger room. It was a little cramped for my wife and I.

2026-06-30 • via Nuitee
J
Julia Madeleine • extended_group • at
8
Charming and almost great
Pros:

It was as expected with some highlights and some areas for improvement. The hotel overall looks like in the pictures - very cute, old skool style Key West. That was great. The rooms were also as expected, but could have been a bit more cleaner - like the pool. The pool itself was bigger than expected, but I did not swim in it. The breakfast, well, american small scale I would guess, but thats fine. Its in walking distance to the city (buckle up for 30 minutes walk or so) and in a quiet pretty housing area. The girl at the reception was fun and we had a good laugh with her :)

Cons:

overall would stay there again but felt a bit overprized still.

2026-06-29 • via Nuitee
A
Anderson • solo_traveller • br
9
Lugar magnífico, acolhedor e colaboradores educados.
Pros:

Lugar limpo, arejado e com boa localização

Cons:

Nada que desabone

2026-06-29 • via Nuitee
A
Andrea • family_with_children • it
6
A parte il caldo e i condizionatori troppi rumorosi tipo motori a scoppio il resto è stato conforntevoel
Pros:

Piacevole piscina e colazione . Lo staff top anche la posizione e ottima fuori dal casinò. Servizio gratuito biciclette

Cons:

La stanza suite in realtà su due piani e molto simpatica ma è troppo bassa la mansarda e i condizionatori sono molto rumorosi

2026-06-29 • via Nuitee
L
Lara Sofie • couple • de
9
2026-06-29 • via Nuitee
C
CASSIO • solo_traveller • br
8
Good option
Pros:

Very comfortable stay. The room was excellent, the pool was pleasant, and the staff were helpful and efficient.

Cons:

Expensive. Breakfast area was small and not very comfortable

2026-06-28 • via Nuitee
S
Stefan • solo_traveller • de
7
Pros:

Die Lage des Hotels war sehr gut und auch der Service war wirklich freundlich und hilfsbereit. Insgesamt hatten wir trotz einiger Kritikpunkte einen guten Aufenthalt. Die Unterkunft hat grundsätzlich ihren eigenen Charme und ist für einen kurzen Aufenthalt gut nutzbar. Positiv war außerdem, dass die Klimaanlage grundsätzlich funktioniert hat.

Cons:

Das Zimmer war aus unserer Sicht etwas klein und schon deutlich in die Jahre gekommen. Hier wäre eine Modernisierung sicherlich sinnvoll. Trotz funktionierender Klimaanlage war es im Zimmer ziemlich warm und die Luftfeuchtigkeit war deutlich spürbar, wodurch das Raumklima nicht ganz angenehm war. Das Frühstück war eher einfach und rudimentär, als kleine Basis aber in Ordnung. Insgesamt hat das Preis-Leistungs-Verhältnis für uns leider nicht ganz gepasst.

2026-06-28 • via Nuitee
P
Perlo • solo_traveller • it
6
benino
Pros:

posizione eccellente, carinissima la struttura coloniale, camera carina ed essenziale, bella la piscina

Cons:

personale poco gentile, soprattutto la ragazza delle colazioni. la colazione scarna, se finiva qualcosa bisognava chiederlo perche non veniva rimpiazzato anche se mancava un'ora alla chiusura del buffet.

2026-06-27 • via Nuitee
R
Robert • solo_traveller • gb
10
2026-06-27 • via Nuitee
S
Sylvie • couple • fr
9
Hôtel rapport qualité prix top
Pros:

´l’hôtel est parfaitement situé à 4 m’ de la mosquée bleue et proche du centre touristique, roof top , personnel adorable , très bon petit dej , chambres petites mais confortables
Je recommande !!!!

Cons:

Le rideau de douche!!! Propre mais pas pratique

2026-06-24 • via Nuitee
G
GABRIELE • family_with_children • br
10
Pros:

Limpeza e conforto.

Cons:

O café da manhã é simples, porém suficiente.

2026-06-24 • via Nuitee
A
Arthur • couple • us
10
2026-06-23 • via Nuitee
M
McClory • solo_traveller • us
10
2026-06-22 • via Nuitee