Children allowed

Facilities

Baggage storage
Concierge desk
Safe deposit boxes at front desk
Air conditioning
All rooms disinfected daily
Beach chairs / loungers
Beach umbrellas
Bicycle rental
Breakfast, Continental
Breakfast, free
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Nice/quiet location within walking distance to attractions
Well-kept pool and beautiful grounds
Good/above-average breakfast included
Nice rooms; some with small kitchen
Competitive pricing noted by multiple guests
Cons:
Strict card-only payment policy / poor check-in experience for at least one guest
Occasional room noise when facing pool machinery
Isolated cleanliness issues (stained towel, dirty pillows)
Weak water flow reported in one bathroom
Limited breakfast serving area / seating
Lack of in-room iron and few hangers in some rooms

Categories

Cleanliness
7.7
Mostly described as very clean but several guests reported isolated issues (stained towel, slightly dirty pillows), so cleanliness is slightly below target.
Service
8.9
Staff repeatedly called out as friendly and amazing; however one strongly negative check‑in/payment interaction lowered but did not negate generally excellent service.
Location
8.5
Multiple guests praised the quiet yet convenient location and walking distance to attractions; a few wished it were closer to Duval St.
Room Quality
8.4
Rooms described as beautiful, private and well maintained with some rooms offering small kitchens; occasional issues (room near pool machinery noise, limited hangers) reduce the score slightly.
Amenities
8.5
Pool, water dispenser and well-kept grounds and breakfast offering are praised; overall amenities are a strong point.
Value for Money
7.5
Many mention competitive pricing and good value, but incidents (being charged extra for a room move, strict payment/deposit policy) and some service frictions lower perceived value.
Food and Beverage
8.6
Breakfast is frequently described as good or above average; limited serving area noted by a few, but overall F&B is a positive aspect.
Overall Experience
8.3
Most guests report a pleasant, B&B-like comfortable stay with great staff, pool and breakfast; a minority experienced notable payment or room noise issues, producing an overall solid rating matching the target.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-30 20:19

Property Description

The Palms Hotel, as she has been named since 1993, originally was built as 2 separate homes as 820 and 822 White St. The 3 homes shown in the painting above by David Harrison Wright circa 1993, shows what was at one time, all owned by one of Key West’s Prominent Families – The Williams. The John Sherman Williams Residence at 820 White Street. Built around 1880, the beautiful mansions were spared no expense when built and furnished. John Sherman Williams, A.K.A “Pappa Jack" (1852 – 1942) was born in Apalachicola, Florida, and migrated south to Key West at an early age. It was here in Key West that he met his wife, a local named Rosalie Susan Almeda (1856 – 1932) After they were married, he became a very successful young man and went on to earn a good living from several different career paths. He became a prosperous owner when he purchased and operated “Jack Wilson's Saloon" on the waterfront, just down the street from the busy “Curry & Son's” shipyard on Front and Simonton streets. The shipyard location would later become the Coca Cola building and now is the Key West Legal Rum Distillery. The property has quite a history itself. In the seventies and eighties, it served as a boarding house to many of Key West’s admirers. There have been many different names during these years including the Terrell Apartments in 1976, Vandegroaff Apartments in 1978, The Palms of Key West Guesthouse in 1982 and The Palms of Key West in 1988, and finally becoming The Palms Hotel in 1993.

Important information:

Guests with same-day bookings must arrive before 22:00.

Guests must be 21 years of age or older to check-in. Guests younger than 21 years of age must stay with a parent or guardian.

Please note that credit card holder must be present at check-in.

Please note a maximum of 2 pets are permitted. Only dogs 35 pounds or less can be accommodated.

A fee will be charged for each pet per night plus tax.

Select breeds cannot be accommodated. Contact hotel for details.

Please be advised that, even though we are Pet Friendly, we have pet fees and limited Pet-Friendly Rooms.

Here is our Pet Fee Chart:

*The nightly rate is:*
Pets up to 40 pounds – $35.00 + tax per night.
Pets from 40-60 pounds (or 2 pets under 40 pounds) – $45.00 + tax per night.
Pets 60+ pounds – $55.00 + tax per night.

*Long-Term Stay Pet Policy:*
4 nights & over (pets up to 40 pounds) – $125.00/stay
4 nights & over (pets from 40 – 60 pounds) – $150.00/stay
4 nights & over (pets 60+ pounds) – $185.00/stay

Reservations with more than one (1) dog or a Single dog over the size of over 40lb are required to get a King Room, Double Room, Family Suite, or Ashe Cottage.

Pets are only allowed on the first floor, because of this, the hotel has a limited amount of pet-friendly rooms. A request at the moment of booking is highly encouraged to guarantee your pet-friendly room.

Pets are NOT ALLOWED inside the pool.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EYW

Property Policies

  • Check-in / check-out

    Check-in from 15:00:00, check-out until 11:00:00.

  • Minimum age

    Guests must be at least 21 years old to check in.

  • Pets

    Pets are allowed; charges may apply.

  • Cot

    Cot available for ages 0–3: free.

  • Important information

    Guests with same-day bookings must arrive before 22:00. Guests younger than 21 years of age must stay with a parent or guardian. Only dogs 35 pounds or less can be accommodated. Select breeds cannot be accommodated. Pets are only allowed on the first floor, because of this, the hotel has a limited amount of pet-friendly rooms. A request at the moment of booking is highly encouraged to guarantee your pet-friendly room.

See all policies

Location

Guest Reviews

8.3
Based on 3332 reviews
Cleanliness: 7.7
Service: 8.9
Location: 8.5
Room Quality: 8.4
Amenities: 8.5
Value for Money: 7.5
Food and Beverage: 8.6
Overall Experience: 8.3
Y
Yrenee • couple • us
8
Pros:

Great room and pool with continental breakfast

Cons:

A long walk to down town

2026-11-07 • via Nuitee
R
Rafael` • couple • us
8
2026-11-07 • via Nuitee
E
Emma • family_with_children • gb
10
2026-11-06 • via Nuitee
G
Gloria • extended_group • it
9
Come in un film
Pros:

Location tipica, mi sembrava di essere in un film americano.
Letti comodi, bagno pulito

2026-11-05 • via Nuitee
F
Federicavittoria • couple • it
8
Pros:

It is beautiful and romantic

Cons:

The climate, the room was damp

2026-11-04 • via Nuitee
A
Alan • family_with_children • us
8
Nice stay in Key West
Pros:

Bed was comfortable, staff was great.

Cons:

Breakfast was good, but the same both days we were there

2026-11-04 • via Nuitee
M
Matthias • family_with_children • de
9
2026-11-02 • via Nuitee
R
Robert • couple • ca
10
2026-11-02 • via Nuitee
A
Aniko • couple • ro
10
Perfect
Pros:

Amazing staff, very clean, really authentic and nice building

2026-10-31 • via Nuitee
S
SARA • solo_traveller • es
10
Volveré :)
Pros:

Absolutamente todo. La habitación muy cómoda, la piscina maravillosa, el personal muy amable. Volveré :)

Cons:

No tengo nada que decir

2026-10-31 • via Nuitee
M
mickaël • family_with_children • fr
10
Pros:

Proche du centre, propre et confortable
Très belle architecture

2026-10-31 • via Nuitee
K
Kim • family_with_children • es
7
Cons:

The room was a little small, especially when you have lots of luggage. We had to store our cases in the shower. Otherwise, we wouldn't have had any room to get manoeuvre.

2026-10-30 • via Nuitee
Y
Yana • family_with_children • gb
10
2026-10-30 • via Nuitee
N
Nicole • extended_group • de
9
Waren nur eine Nacht in Key West , hat alles super geklappt
Pros:

Sehr süßes Hotel in toller Lage , sehr schöne Gegend und toller Pool …

Cons:

War alles top

2026-10-29 • via Nuitee
T
Timothy • family_with_children • es
8
Pros:

Very clean

Cons:

Not many facilities

2026-10-28 • via Nuitee
S
Sandra • family_with_children • de
10
Pros:

Wir waren rundum zufrieden mit unserem Aufenthalt! Ein ganz tolles Hotel in super Lage, nur wenige Gehminuten von der Duval Street entfernt. Das Frühstück war einfach, aber völlig ausreichend für einen guten Start in den Tag. Alles hat gepasst und wir haben uns sehr wohlgefühlt. Wir würden jederzeit wiederkommen und können das Hotel absolut weiterempfehlen! 😊

2026-10-27 • via Nuitee
K
Kevin • couple • us
7
Nice but for the money it should be better
Pros:

The property was nice and clean

Cons:

The shower was small and didn’t always have hot water. Chickens at breakfast were aggressive for food.

2026-10-27 • via Nuitee
D
Dragomir • extended_group • us
5
Need an upgrade
Pros:

Historic building

Cons:

Needs overall upgrade

2026-10-26 • via Nuitee
R
Raymond • couple • us
8
Very good
Pros:

Staff, location

Cons:

Breakfast could be better. Husbands eggs and sausage were cold after just taking them out of the warming pans; fruit was reused a second day. Several strawberries were bad and the cantelope was obviously from day before.
There needs to be more hooks to hang clothes, towels etc

2026-10-25 • via Nuitee
D
Dirk • extended_group • de
9
2026-10-25 • via Nuitee