The Rockwell

Hotels
8.4 (5089 reviews)
181 Cromwell Road , London , GB

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Garden
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Good value for money
Cons:
Cleanliness issues
Outdated room fittings

Categories

Cleanliness
7.74
Some reviews mentioned issues such as worn towels and mold in the shower, leading to a lower score.
Service
9.21
Numerous comments highlighted the staff's helpfulness and friendliness, suggesting high quality in service.
Location
9.25
Multiple reviews praised the hotel's location as excellent and convenient for accessing local attractions.
Room Quality
7.7
Some reviews indicated issues with room sizes and amenities, such as outdated fittings and a hard bed.
Amenities
8.23
Amenities received mixed feedback, but overall were deemed satisfactory with some areas for improvement.
Value for Money
8.69
Many reviews emphasized the good value for price, despite some minor complaints.
Food and Beverage
7.74
Reviews reflected a range of opinions on breakfast quality with some stating it was inadequate.
Overall Experience
8.61
Overall satisfaction was generally positive, despite some issues affecting rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 13:00

Property Description

Cutting-Edge Design and Modern Amenities

Located in London's South Kensington, The Rockwell boasts cutting-edge design and offers free WiFi, flat-screen TVs with BT sports channels, bespoke oak furniture, and luxurious en-suite bathrooms with White Company toiletries.

Stylish Dining Experience

Guests can indulge in modern English cuisine at the stylish garden restaurant, overlooking the landscaped garden. The Rockwell Dining Room offers a contemporary twist on traditional British dishes, complemented by an extensive wine list.

Convenient Location for Exploring

Situated just a 5-minute walk from Earl's Court Tube Station, The Rockwell is the perfect base for exploring London. With popular museums and Harrods department store within walking distance, guests can easily immerse themselves in the city's vibrant culture.

Book your stay at The Rockwell now for a sophisticated boutique hotel experience in the heart of London's South Kensington district.

Important information:

Different policies apply for group bookings. A nonrefundable deposit of 50% of the total amount is required for group bookings.

Please note, full payment for the free cancelation rates will be due upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

8.4
Based on 5089 reviews
Cleanliness: 7.74
Service: 9.21
Location: 9.25
Room Quality: 7.7
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 7.74
Overall Experience: 8.61
H
Hernan • solo_traveller • es
9
Muy bueno
Pros:

Desayuno

2026-10-17 • via Nuitee
S
Sergii • family_with_children • ua
8
2026-10-17 • via Nuitee
I
Isabelle • solo_traveller • ca
10
Pros:

Dommage pas de restauration le soir sinon impec, personnel tres sympa.

2026-10-17 • via Nuitee
J
Jane • solo_traveller • za
9
I would stay there again because of its wonderful location and helpful staff.
Pros:

Marvellous location and most helpful staff. The hotel is well appointed and the renovated foyer, lounge and dining room are attractive and comfortable.

Cons:

The single bedrooms are very small especially if you have 2 cases. However, they are well appointed and the beds are comfortable. The shower is small.

2026-10-16 • via Nuitee
D
drew • solo_traveller • us
10
2026-10-15 • via Nuitee
A
Aissatou • solo_traveller • ch
10
2026-10-15 • via Nuitee
R
Rob • couple • gb
9
2026-10-14 • via Nuitee
C
Colin • couple • gb
7
As we expected
Pros:

The breakfast was excellent and the lady at breakfast was very attentive

Cons:

The bed was a little too firm for us and the washbasin had a big crack in it

2026-10-14 • via Nuitee
M
Maria Madalena • couple • pt
4
It was really disappointing.
Pros:

The location.

Cons:

The room conditions didn't match the photos on the site of the hotel. I've been there for 3 nights, and no one came to do the bed, or clean the bathroom and change towels, despite our complaint at the second day.

2026-10-13 • via Nuitee
M
Martina • solo_traveller • ca
10
2026-10-13 • via Nuitee
W
Wynen • solo_traveller • be
9
2026-10-13 • via Nuitee
J
Jacek • solo_traveller • gb
7
Pros:

Great staff, good price, great location, clean

Cons:

Poor water pressure (shower) on the top floor and need to wait some time for the warm water (which comes after a few mins).

2026-10-13 • via Nuitee
T
Thulisile • solo_traveller • za
7
Great location and breakfast and staff.
Pros:

Clean, good staff and good breakfast.

Cons:

I did not like that I did not get allocated the room that I ordered.

2026-10-13 • via Nuitee
D
Dennis • solo_traveller • nl
8
2026-10-12 • via Nuitee
N
Nicola • solo_traveller • gb
8
Helpful staff. Comfortable, clean and excellent location!
Pros:

Perfect location in Earls Court. A few minutes to the tube for travel to Oxford Street, Leicester Square, etc. and other lines! (Piccadilly Circus only 7 stops away direct!)

The superior single room was a great size. It’s really like having a double room and well worth the cost. My son was in the standard double room and was very comfortable there.

Both rooms lovely and bright - nice to have the mini fridge and safe. Plenty of wardrobe space, hairdryer, TV and free WiFi.

Not super modern but very comfortable!

Breakfast in the morning was good. Enough options to cater for most tastes. Both hot and cold food on offer. Full cooked breakfast, continental, etc

Cons:

I was disappointed that there weren’t vegan options at breakfast (aside from the alternative milk). Plant based should be a standard option on the menu.

2026-10-12 • via Nuitee
P
Paul • family_with_children • gb
9
Great value in the centre of London
Pros:

For what we paid, this hotel offers great value. The rooms were clean, quiet (even in the middle of London), and the bed was extremely comfortable.

Cons:

There was nothing we didn't like.

2026-10-12 • via Nuitee
B
Brigitte Fortnagel • solo_traveller • de
7
2026-10-12 • via Nuitee
M
Maddy • solo_traveller • au
8
Pros:

Staff superb and good location

Cons:

Comfortable but tired room

2026-10-11 • via Nuitee
P
PEDRO • solo_traveller • cl
8
2026-10-10 • via Nuitee
M
Marina • couple • br
8
Localizaçao e café ótimos, limpeza deixa a desejar e o interior é muito quente
Pros:

Amamos o café da manhã! A equipe super bem preparada para servir, havia grande varieade e tudo estava uma delícia!
A localização é ótima, perto do metrô Earl's Court, em um bairro muito gostoso e próximo de museus relevantes.

Cons:

A limpeza do quarto deixou a desejar - havia manchas marrons no carpete e a parte de cima do arário estava cinza de tanta poeira. Isso nunca deveria acontecer, muito menos em um quarto com carpete.
Não há ar condicionado, só sai vento ou ar quente. Tinha um ventilador portátil e tivemos que usá-lo para conseguir dormir. Lá fora estava um clima agradável, mas dentro do quarto era um forno e, pra piorar, a janela não abre mais que uma pequena fresta, então não dava pra trocar o ar.
O banheiro é munúsculo e o box mal dá pra se mexer, é bem desagradável.

2026-10-09 • via Nuitee