Altstadt Hotel

Hotels
7.2 (222 reviews)
St. Anna Gasse 9 , Heidelberg , de

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Family rooms
Hiking
Laundry
Express check-in/check-out
Cycling
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast options
Cons:
Issues with cleanliness
Rude service from some staff
Small bathrooms

Categories

Cleanliness
5.85
Comments indicated a lack of cleanliness, with mentions of dust and discomfort with the bed.
Service
7.82
Majority of reviews highlighted positive experiences with staff, although there was mention of rude service.
Location
8.35
The location was frequently praised as perfect and central.
Room Quality
6.81
Rooms were described as cozy but also had issues with size and comfort.
Amenities
7.34
Amenities were found acceptable but lacking in certain areas like breakfast options for vegans.
Value for Money
6.8
While the hotel provided good value in terms of location, there were complaints about the basic nature of the offerings.
Food and Beverage
7.35
Breakfast was highlighted positively, offering a large selection but lacking options for vegan guests.
Overall Experience
7.32
Overall experience was satisfactory, with mixed feelings about cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:22

Property Description

Convenient Location in Old Town District
Situated in the heart of Heidelberg's Old Town, our hotel offers easy access to the main shopping area, ensuring a delightful stay filled with exploration and convenience.

Comfortable Rooms with Free Wi-Fi
Relax in our cozy rooms equipped with private bathrooms, providing the perfect retreat after a day of sightseeing. Stay connected with our complimentary Wi-Fi service available throughout the property.

Accessible to City Attractions
With the Bismarckstraße tram stop just a stone's throw away, discovering the city's charm is effortless. Explore Heidelberg's key attractions with the convenience of nearby public transportation.

Book your stay at Altstadt Hotel now for a memorable experience in Heidelberg!

Important information:

The reception is open Monday-Friday 07:30-20:00, Saturday 08:00-20:00 and Sunday 08:00-14:00.

Please note that WiFi is provided free of charge in principle. However the property does not accept any liability for WiFi being unavailable or weak at any given moment.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FRA

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 16.50 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for € 8 per person per night when using an available cot.
    Children up to and including 4 years old stay for € 5 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 222 reviews
Cleanliness: 5.85
Service: 7.82
Location: 8.35
Room Quality: 6.81
Amenities: 7.34
Value for Money: 6.8
Food and Beverage: 7.35
Overall Experience: 7.32
Y
Yıldız • solo_traveller • tr
10
2026-07-25 • via Nuitee
D
De Ruiter • solo_traveller • nl
7
Prima hotel voor 1 overnachting
Pros:

Dichtbij het centrum

Cons:

Erg warm op de kamer.

2026-07-24 • via Nuitee
H
Heinz SCHNECKE • solo_traveller • de
7
2026-07-23 • via Nuitee
S
Sylviane • family_with_children • fr
2
Situation "stressante" lorsqu'on ne maîtrise pas parfaitement la langue
Pros:

Position centrale de l'hotel

Cons:

Avoir dû appeler la police pour régler un désaccord avec le propriétaire de l'établissement cela en présence des enfants.
Il existe des solutions plus commerciales pour régler des problèmes.

2026-07-20 • via Nuitee
R
Rosanna • solo_traveller • fr
8
2026-07-19 • via Nuitee
M
Marion • solo_traveller • de
7
Pros:

Sauber, zweckmäßig, kein Klima, Zentrum
Kleines Frühstück

2026-07-19 • via Nuitee
V
Valentina • solo_traveller • pl
7
Pros:

Schönes großes Zimmer. Sehr citynahe.Gutes Frühstück

Cons:

Es gab nichts.

2026-07-19 • via Nuitee
F
Fredrik • family_with_children • se
8
2026-07-14 • via Nuitee
W
Wolfgang • solo_traveller • de
7
Pros:

Für Bahnreisen ideale Lage am Eingang zur Heidelberger Altstadt, zwei Minuten von der zentralen Straßenbahn- und Bushaltestelle Bismarckplatz. Sehr freundlicher Empfang.

Cons:

Manche Zutaten zum Frühstücksbuffet waren erkennbar nicht mehr ganz frisch.

2026-07-14 • via Nuitee
M
Mats • couple • se
10
2026-07-10 • via Nuitee
A
Alexander • solo_traveller • de
8
2026-07-10 • via Nuitee
Y
Yi • solo_traveller • de
9
2026-07-09 • via Nuitee
G
Günther • couple • de
8
zentrale Lage in Heidelberg
Pros:

für unsere Zwecke optimale Lage. Ansonsten hatten wir keine Angebote des Hauses genutzt.

2026-07-05 • via Nuitee
C
Charlotte • couple • nl
7
Erg fijn, jammer van de 40 graden maar daar kan het hotel niks aan doen
Pros:

De ligging in het centrum en het oude identieke gebouw

Cons:

Geen airco, hele kleine ontbijtzaal

2026-07-03 • via Nuitee
A
Alwin • couple • nl
7
Pros:

Locatie

Cons:

Gedateerd, geen airco, geen lift

2026-07-03 • via Nuitee
H
Hauke • solo_traveller • de
6
2026-06-27 • via Nuitee
I
Irenia • extended_group • de
9
2026-06-19 • via Nuitee
C
Carola • solo_traveller • de
8
2026-06-12 • via Nuitee
H
Harald • solo_traveller • de
9
Pros:

Die Ruhe.

Cons:

Frühstück, noch Luft nach oben.

2026-06-12 • via Nuitee
J
Jörg • solo_traveller • de
7
2026-06-08 • via Nuitee