Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel

Hotels
8.4 (2215 reviews)
Dorfstrasse , Wengen , ch

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
Swimming pool
Restaurant
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Nice spa
Cons:
Outdated rooms
High prices
Poor breakfast

Categories

Cleanliness
8.23
Generally clean rooms, though some reviews indicated that rooms could be outdated.
Service
9.2
Staff were noted as friendly and helpful in multiple reviews.
Location
9.24
Frequent mentions of excellent and convenient location close to train and ski lifts.
Room Quality
8.19
Rooms are spacious but noted as somewhat aging.
Amenities
8.22
Spa and pool facilities were appreciated, though some areas are considered outdated.
Value for Money
7.68
Prices were considered high compared to the quality of the facilities.
Food and Beverage
7.73
Breakfast options received mixed reviews, some were disappointed.
Overall Experience
8.7
Overall enjoyable stay but with some negative aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 02:28

Property Description

Discover the charm of the Hotel Victoria Lauberhorn Wengen, a historic gem nestled in the heart of the car-free village of Wengen.

Luxurious Spa Experience
Indulge in our state-of-the-art spa facilities featuring a relaxing 33°C swimming pool, soothing massage showers, a rejuvenating sauna, steam bath, and an invigorating outdoor whirlpool at 35°C—perfect for unwinding after a day of exploration.

Active Adventures Await
For those seeking adventure, enjoy a variety of sports facilities within easy reach, including tennis, curling, skating, and mini golf—all just a short stroll from your doorstep.

Centrally Located
Conveniently situated next to the train and cable car station, our hotel offers immediate access to stunning alpine landscapes and thrilling outdoor excursions.

Embrace the mountain lifestyle and book your unforgettable stay at the Hotel Victoria Lauberhorn Wengen today!

Important information:

Please note that Wengen is a car-free village. You can reach Wengen only by train. Park your car at Lauterbrunnen Station and take the train to Wengen. The train ride to Wengen takes approximately 20 minutes.

Please note that construction work is going on from 19.08.2024 to 16.12.2024 and some rooms may be affected by noise.
The south facade is under renovation.Swimming pool: Closed from Wed, Jun 24, 2026 until Wed, Jul 15, 2026
Spa/wellness center is closed from 2026-07-15 until 2026-06-24
Sauna is closed from 2026-07-15 until 2026-06-24
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BRN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 2215 reviews
Cleanliness: 8.23
Service: 9.2
Location: 9.24
Room Quality: 8.19
Amenities: 8.22
Value for Money: 7.68
Food and Beverage: 7.73
Overall Experience: 8.7
S
Stoyche solo_traveller ch
7
Pros:

The reception staff were very friendly, welcoming and professional. They were helpful and attentive throughout my stay, and made me feel very welcome. Excellent service at the reception.

Cons:

The service at the restaurant was absolutely terrible. I waited more than an hour for my dinner, which is completely unacceptable. The staff was slow and the overall service was very disappointing. Definitely not the level of service I expected.

2026-08-08 via Nuitee
A
Anders solo_traveller se
10
2026-08-08 via Nuitee
J
James family_with_children ec
6
2026-08-08 via Nuitee
E
Emmanuelle MM solo_traveller ch
10
2026-08-07 via Nuitee
S
Saifullah family_with_children ae
10
2026-08-06 via Nuitee
S
Sharifi Ghorveh couple ca
10
Friendly environment/ amazing location
Pros:

Friendly environment. location
Amazing view
Breakfast

Cons:

A little Noisy room.

2026-08-06 via Nuitee
P
Paul extended_group us
7
Great views, good breakfast but not a peaceful stay
Pros:

We were on the 4th floor, corner family room. The view from the balcony and windows of Lauterbrunnen valley and the mountains were amazing. We even saw a double rainbow after a rain storm. The breakfast was incredible with lots of options.

Cons:

It was noisy and not peaceful. The restaurant downstairs liked to play the music very loudly and it was really bothersome. The staff were able to make them turn it down. The next day, it was loud again.

The carpet looked old, the apartment was a bit run down. There were two beds upstairs, but it was very stuffy there with only one tiny window that opened just a crack. Our daughter moved down to the couch. The balcony floor was old wood that was a bit scary.

2026-08-06 via Nuitee
T
Thomas solo_traveller ie
10
Pros:

Location was amazing.

2026-08-06 via Nuitee
G
Georges solo_traveller ch
3
Très belle station, hôtel pas à la hauteur
Pros:

Son emplacement

Cons:

Confort de la chambre, trop petite.
Installation sanitaire désuète.
Restauration médiocre

2026-08-04 via Nuitee
P
Phyllis family_with_children us
5
Great location. I would not recommend half board. Understaffed for what you pay for.
Pros:

The location is fantastic—close to the train station and gondola right on the main street.
The gym and pool facilities are also very good.

Cons:

I was very disappointed with the serving staff. We paid for half board, which we have done previously at other properties in Wengen. Half board at Victoria Lauberhorn was very subpar in comparison. They seemed very understaffed. The food always seemed to be the leftovers of the restaurant and tap water is an extra charge of 5chf per carafe (we needed at least 2-3 carafes per meal). I heard multiple guests complain also about the wait staff as well. Unfortunately, having this experience every evening for one week, I was just ready to be done with this hotel.

2026-08-04 via Nuitee
J
Jakub couple pl
9
2026-08-04 via Nuitee
N
NANCHUAN solo_traveller cn
4
Pros:

位置很好 就在火车站旁边 交通便利
早餐丰富 味道还行

Cons:

价格很昂贵 三人间以为有阳台 实则没有 房间也不是很大 烧水壶冰箱等基础设施也没有 性价比不高

2026-08-03 via Nuitee
G
Guillaume family_with_children fr
9
Magnifique hotel au coeur des montagnes
Pros:

Très bel hôtel, belle vue, belle terrasse, solarium, piscine, sauna, hamam, bain froid, bain chaud

Cons:

Chambre un peu petite et quelques traces d’usure dans la salle de bain

2026-07-25 via Nuitee
C
Claude-Alain solo_traveller ch
8
Efficasse
Pros:

Le prix était sympa malgré que la piscine etais en transformation, il y avait tout de même le spa extérieur. Il y a un hangar pour stationner les vélos. La chambre était simple mais correcte. Le petit déjeuner etait aussi bien voir même très bien.

Cons:

Rien

2026-07-25 via Nuitee
M
Martine couple fr
8
Super location in Wengen
Pros:

Location
Great alps view

Cons:

Breakfast too
Is busy with groups

2026-07-25 via Nuitee
C
Catherine solo_traveller us
10
Pros:

The included breakfast was wonderful! Lots of variety and choices.

2026-07-25 via Nuitee
B
Brynnly family_with_children us
10
We loved Wengen and the hotel. We had a fantastic time and want to come back!
Pros:

The location was amazing and so close to everything. The train was just steps away which was fantastic! The breakfast was really good too. The world cup was playing and they had a huge screen of the playoffs which was super fun! The staff was friendly, knowledgable and helpful the entire time.

Cons:

The spa was being renovated so the pool wasn't open, but we were able to use the cold plunge, sauna, steam room, and spa.

2026-07-25 via Nuitee
A
Alfred solo_traveller ch
8
2026-07-22 via Nuitee
A
Andrew extended_group us
9
Pros:

Great views. Excellent breakfast

Cons:

N/a

2026-07-22 via Nuitee
A
Artur solo_traveller pl
9
2026-07-20 via Nuitee