Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel

Hotels
8.4 (2149 reviews)
Dorfstrasse , Wengen , ch

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
Swimming pool
Restaurant
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Nice spa
Cons:
Outdated rooms
High prices
Poor breakfast

Categories

Cleanliness
8.23
Generally clean rooms, though some reviews indicated that rooms could be outdated.
Service
9.2
Staff were noted as friendly and helpful in multiple reviews.
Location
9.24
Frequent mentions of excellent and convenient location close to train and ski lifts.
Room Quality
8.19
Rooms are spacious but noted as somewhat aging.
Amenities
8.22
Spa and pool facilities were appreciated, though some areas are considered outdated.
Value for Money
7.68
Prices were considered high compared to the quality of the facilities.
Food and Beverage
7.73
Breakfast options received mixed reviews, some were disappointed.
Overall Experience
8.7
Overall enjoyable stay but with some negative aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 02:28

Property Description

Discover the charm of the Hotel Victoria Lauberhorn Wengen, a historic gem nestled in the heart of the car-free village of Wengen.

Luxurious Spa Experience
Indulge in our state-of-the-art spa facilities featuring a relaxing 33°C swimming pool, soothing massage showers, a rejuvenating sauna, steam bath, and an invigorating outdoor whirlpool at 35°C—perfect for unwinding after a day of exploration.

Active Adventures Await
For those seeking adventure, enjoy a variety of sports facilities within easy reach, including tennis, curling, skating, and mini golf—all just a short stroll from your doorstep.

Centrally Located
Conveniently situated next to the train and cable car station, our hotel offers immediate access to stunning alpine landscapes and thrilling outdoor excursions.

Embrace the mountain lifestyle and book your unforgettable stay at the Hotel Victoria Lauberhorn Wengen today!

Important information:

Please note that Wengen is a car-free village. You can reach Wengen only by train. Park your car at Lauterbrunnen Station and take the train to Wengen. The train ride to Wengen takes approximately 20 minutes.

Please note that construction work is going on from 19.08.2024 to 16.12.2024 and some rooms may be affected by noise.
The south facade is under renovation.Swimming pool: Closed from Mon, Apr 6, 2026 until Tue, Jun 30, 2026
Swimming pool: Closed from Wed, Jun 24, 2026 until Wed, Jul 15, 2026
Spa/wellness center is closed from 2026-06-30 until 2026-04-06
Spa/wellness center is closed from 2026-07-15 until 2026-06-24
Sauna is closed from 2026-06-30 until 2026-04-06
Sauna is closed from 2026-07-15 until 2026-06-24
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BRN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 2149 reviews
Cleanliness: 8.23
Service: 9.2
Location: 9.24
Room Quality: 8.19
Amenities: 8.22
Value for Money: 7.68
Food and Beverage: 7.73
Overall Experience: 8.7
D
Daniella • couple • nl
8
Mooi hotel in het midden van het dorp met uitzicht op de bergen.
Pros:

Het ontbijtbuffet was super compleet en ook het drie gangendiner in de avond was erg lekker. Het personeel was echt super aardig en service gericht. We hadden een kamer met een groot (gezamenlijk) balkon met lekkere stoelen. Vanaf het balkon was het genieten van het uitzicht op de bergen. En tijdelijk ook het WK voetbal op een groot scherm.

Cons:

eigenlijk niets.

2026-07-04 • via Nuitee
R
Rufat • family_with_children • az
6
2026-07-03 • via Nuitee
M
Mari • couple • ee
7
Expected more
Pros:

The location was excellent. The coffe machine was nice to have.

Cons:

Propably it was written somewhere that the spa and saunas are under renovation but at least I did not notice it. At the breakfast many trays were empty but nobody cared.

2026-07-03 • via Nuitee
J
Jazlene • solo_traveller • us
10
Perfect Stay
Pros:

Location and Breakfast with beautiful views

Cons:

All good

2026-07-03 • via Nuitee
J
Jozef • solo_traveller • sk
10
2026-07-01 • via Nuitee
D
DANIEL • couple • us
7
No happy with what I have paid for.
Pros:

Breakfast is great with lots of choices and location is very convenient, which is very close to train station and shops.

Cons:

The hotel outside looks great, but the room is small and out dated.

2026-07-01 • via Nuitee
A
Ainur • couple • kz
10
Pros:

Все было идеально. Персонал супер отзывчивый. Порекомендую всем.

2026-07-01 • via Nuitee
E
eveliinahurja • solo_traveller • fi
8
Pros:

Ihanat maisemat,olisi viihgynyt pidempäänkin...
Hyvä aamiainen.

2026-06-30 • via Nuitee
B
Bodin • family_with_children • th
10
Recommend
Pros:

We had a wonderful stay at Hotel Victoria Lauberhorn Wengen.

The staff were exceptionally kind and helpful. We had booked two rooms, but accidentally selected occupancy for only one person per room instead of two. The staff kindly corrected our booking and allowed both of us to stay in each room without any additional charge. We really appreciated their understanding and generosity.

The mountain-view rooms were beautiful, with stunning scenery right from the window. The rooms were not very large, but they were well equipped and had everything we needed, including a coffee machine.

Breakfast was excellent, offering a great variety of delicious food, including fresh seasonal fruits. The breakfast area also had breathtaking panoramic mountain views, making every morning a memorable experience.

Highly recommended, and we would definitely stay here again!

Cons:

No

2026-06-29 • via Nuitee
M
Marie • solo_traveller • ca
10
2026-06-29 • via Nuitee
R
Rohit • extended_group • in
7
Pros:

Location

Cons:

No phone in the room for contacting the hotel staff. No AC, no fans in the room, how do they expect to counter heat. Smoking rooms are allotted adjacent to non-smoking rooms.
In the breakfast - they informed that Bread Loaf is finished, so can’t be made available. When the Hotel charges CHF 400+ per night for a room, then these issues are not expected at all.

2026-06-28 • via Nuitee
S
Sharon • solo_traveller • us
9
Highly recommend
Pros:

Location across from train station, didn’t have to drag luggage uphill like other hotels in town. Beautiful scenery from every balcony. Excellent shampoo. Accommodating staff from storing luggage to providing a fan on hot days. Large breakfast selection.

Cons:

No AC and pool was closed for renovations.

2026-06-27 • via Nuitee
F
Farzin • couple • pl
9
2026-06-27 • via Nuitee
E
Enrique • couple • ni
10
Pros:

The staff was great and the view beautiful

2026-06-27 • via Nuitee
T
Tural • solo_traveller • az
9
Pros:

Positive team at reception, durign the check in and check out. Great guys. Dont remebrr the names.

Cons:

Restaurant "Pasta & More"

When we sat down at the ground-floor restaurant after check-in, we were asked to vacate our table because it had been reserved for someone else. I understand that it was an exceptionally busy day due to the football match. However, there was no sign indicating that the table was reserved. When we asked if there were any other available tables, we were told there were none and that reservations should have been made in advance. Then my wife asked if we could sit inside, and we were given a table there, although this option was not offered by the staff initially.

What was even more disappointing was that no one even checked whether the guests who had reserved the table were actually coming. A simple response such as, "Please give us a moment to check whether they are still coming," would have been much more appropriate. In many restaurants, reservations are held for around 30 minutes, and if the guests do not arrive, the table is offered to others.

.Another issue was the large number of flies in the restaurant. There were so many that we couldn't enjoy a normal evening meal.

I would recommend the following improvements:

Clearly mark reserved tables with "Reserved" signs so guests know they are unavailable before sitting down.

Please don't announce across the restaurant that a table is reserved. It would be much more professional to explain it politely and discreetly.

First check whether guests are staying at the hotel or are outside visitors. Hotel residents should ideally receive some priority during busy periods.

If you need to ask guests to leave a table, immediately offer them an alternative instead of waiting for them to ask.

If a table has been reserved, first check whether the guests are actually coming. Holding a reservation for about 30 minutes is common practice, after which the table can be offered to other guests if there is a no-show.

2026-06-27 • via Nuitee
C
Cirone • family_with_children • us
10
Beautiful views
Pros:

Beautiful views. Excellent hotel. Clean. Good breakfast. Staff were friendly. Close to the train station.

Cons:

Pool was closed at the time we were there.

2026-06-27 • via Nuitee
W
Walter • extended_group • us
10
Excellent, would love to come back
2026-06-27 • via Nuitee
W
Willemina • couple • au
9
Lovely stay
Pros:

Beautiful hotel and very central location. Close to the train station

Cons:

Room was a little outdated

2026-06-26 • via Nuitee
R
Ranga • couple • lk
8
2026-06-26 • via Nuitee
S
Saurav • solo_traveller • gb
3
2026-06-25 • via Nuitee