Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel

Hotels
8.4 (2233 reviews)
Dorfstrasse , Wengen , CH
+41 33 856 29 29

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
Swimming pool
Restaurant
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Nice spa
Cons:
Outdated rooms
High prices
Poor breakfast

Categories

Cleanliness
8.23
Generally clean rooms, though some reviews indicated that rooms could be outdated.
Service
9.2
Staff were noted as friendly and helpful in multiple reviews.
Location
9.24
Frequent mentions of excellent and convenient location close to train and ski lifts.
Room Quality
8.19
Rooms are spacious but noted as somewhat aging.
Amenities
8.22
Spa and pool facilities were appreciated, though some areas are considered outdated.
Value for Money
7.68
Prices were considered high compared to the quality of the facilities.
Food and Beverage
7.73
Breakfast options received mixed reviews, some were disappointed.
Overall Experience
8.7
Overall enjoyable stay but with some negative aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 02:28

Property Description

Discover the charm of the Hotel Victoria Lauberhorn Wengen, a historic gem nestled in the heart of the car-free village of Wengen.

Luxurious Spa Experience
Indulge in our state-of-the-art spa facilities featuring a relaxing 33°C swimming pool, soothing massage showers, a rejuvenating sauna, steam bath, and an invigorating outdoor whirlpool at 35°C—perfect for unwinding after a day of exploration.

Active Adventures Await
For those seeking adventure, enjoy a variety of sports facilities within easy reach, including tennis, curling, skating, and mini golf—all just a short stroll from your doorstep.

Centrally Located
Conveniently situated next to the train and cable car station, our hotel offers immediate access to stunning alpine landscapes and thrilling outdoor excursions.

Embrace the mountain lifestyle and book your unforgettable stay at the Hotel Victoria Lauberhorn Wengen today!

Important information:

Please note that Wengen is a car-free village. You can reach Wengen only by train. Park your car at Lauterbrunnen Station and take the train to Wengen. The train ride to Wengen takes approximately 20 minutes.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BRN

Location

Guest Reviews

8.4
Based on 2233 reviews
Cleanliness: 8.23
Service: 9.2
Location: 9.24
Room Quality: 8.19
Amenities: 8.22
Value for Money: 7.68
Food and Beverage: 7.73
Overall Experience: 8.7
R
Ribeiro • couple • br
10
2026-10-31 • via Nuitee
N
Nicole • family_with_children • au
8
2026-10-31 • via Nuitee
E
Ewelina • couple • ie
10
Lovely stay in Wengen
Pros:

The location was so great, trains from Wengen running nearly to every places and main attractions, station so close to the hotel. We were very happy with our stay, breakfast was so good, with fresh products and bakery. Great to see local products like cheese boards. The spa was lovely with big swimming pool and outdoor jacuzzi with lovely view.
The room was spacious and clean with coffee machine and breathtaking t view. Hotel was clean. On the rainy days there were also umbrellas to take.
Staff at the hotel were so kind and always ready to help. The communication before our stay was also very good, lots of advices and information given (thanks for letting us know about last train on our arrival day!), easy check in when arriving late. We also were leaving very early in the morning and they have prepared lunch boxes for us which was super nice. We really thank you and appreciate it!
Overall can’t recommend this place enough. We love it and definitely will come back in the future!

2026-10-31 • via Nuitee
J
JIAN • extended_group • cn
9
2026-10-30 • via Nuitee
E
Emanuel • solo_traveller • us
9
Pros:

The location in Wengen is fantastic and the pool and spa area are outstanding. The front desk staff was also very friendly and helpful

Cons:

I had half board included in my reservation and the first two nights at the restaurant were a disaster. Really slow and bad service with an attitude. The 3rd night of my stay the restaurant was closed and we were sent to the Grand Hotel Belvedere for dinner. The service there was exemplary. Fortunately after those first two bad days they had a completely new service team at the restaurant and the service was excellent for the rest if my stay. Especially Yair as the server. He was very friendly and welcoming and provided great service with a smile.

2026-10-30 • via Nuitee
S
salman • family_with_children • gb
7
2026-10-30 • via Nuitee
Z
Zarina Joy • couple • us
8
2026-10-30 • via Nuitee
R
Robin • couple • ch
10
2026-10-29 • via Nuitee
A
Aleksandr • couple • lt
1
Cons:

This is the worst hotel I have ever stayed at. We stayed here in September.

1. Lack of cleanliness in the public dining areas.

The carpet in the breakfast area was extremely dirty. I am attaching a photograph to this review. One can only wonder what goes on in the kitchen if the hotel allows its public areas to be this filthy.

2. An outrageous incident in the spa.

I was relaxing in the hotel spa and entered the sauna area wearing a swimsuit. Other guests were there too, including a group of four American women. An absolutely disgusting scene followed: a naked man, who introduced himself as a member of the reception staff, began pestering us and demanding that we undress.

Initially, to avoid a confrontation, I said that I did not want to discuss it. However, he kept insisting that I take my clothes off.

An argument broke out. I explained that I was staying at an international hotel, that I had come from Lithuania, and that sitting naked in a mixed public sauna is not customary in our country. If the hotel requires this area to be used exclusively without clothing, it should provide separate areas for women and men. The hotel accommodates people of different nationalities and religious beliefs. Forcing women to undress in a mixed area is unacceptable.

The questions for the hotel remain: why are separate areas not provided for international guests, and why are naked hotel employees harassing visitors and demanding that they undress?

The situation was disgusting and completely ruined my mood and my evening.

3. A confrontation at checkout and a second charge for a restaurant bill that had already been paid.

We checked out properly and on time and returned all the key cards. In response to my polite “thank you, goodbye,” the receptionist (a woman with light brown hair) began reprimanding me about the incident in the spa, claiming that my remarks had somehow offended their employee.

I said that I did not want to discuss it, but she continued the confrontation an

2026-10-29 • via Nuitee
L
Leticia • couple • br
10
2026-10-28 • via Nuitee
L
Leonhard • couple • de
8
2026-10-28 • via Nuitee
P
PIERRE • family_with_children • fr
10
2026-10-28 • via Nuitee
S
Sandrine • couple • ch
8
On adore cet endroit pour les marches ensuite le SPA. Idéal pour se ressourcer.😃
Pros:

La proximité de la gare. Le SPA. La literie super confortable. Village sans voiture. Amabilité des gens.

Cons:

Personnellement je prendrais plus la demi pension.

2026-10-28 • via Nuitee
X
Xian Hong • family_with_children • ca
10
Pros:

Next to the train station but not noisy at all. Stunning view from room. Balcony is a nice place to have a meal.

Cons:

None

2026-10-28 • via Nuitee
L
Leticia • couple • br
10
Nossa estadia foi maravilhosa.
Pros:

O quarto é super confortável, quentinho e tem uma vista linda. O café da manhã e SPA maravilhosos.

Cons:

Não tenho nada que não tenha gostado.

2026-10-28 • via Nuitee
A
Adelaida • couple • ch
10
2026-10-27 • via Nuitee
S
Sukbin • extended_group • kr
10
Pros:

Frendly staff,

2026-10-27 • via Nuitee
J
Jeffery • solo_traveller • us
10
Excellent value. Superb staff. Unbeatable location.
Pros:

The staff was outstanding - every one of them. From Bjorn, to Jasmin, to Maria and everyone else - they treated me so well. Most enjoyable stay with you guys! Best regards from Jeff in Texas. Loved my stay here!

Cons:

The way the shower heads sit on the wall. They could be sturdier. You could fix it, guys! Room 403.

2026-10-26 • via Nuitee
V
Valeria • extended_group • ch
8
Wir haben uns sehr wohlgefühlt, gerne wieder
Pros:

Das Familienzimmer mit Galerie war grosszügig, geräumig und perfekt für uns. Auch das Essen war sehr lecker und das Personal jederzeit herzlich, freundlich und hilfsbereit. Der Spa- und Wellnessbereich war ebenfalls tipptopp und lud wunderbar zum Entspannen ein. Besonders schön fanden wir den einzigartigen, älteren Charme des Hauses, der dem Hotel eine ganz besondere Atmosphäre verleiht. Vielen Dank für den schönen Aufenthalt, wir kommen gerne wieder.

Cons:

Das Zimmer ist leider etwas hellhörig.
Ein moderner, pflegeleichter Bodenbelag anstelle des Teppichbodens aus hygienischer Sicht optimaler.

2026-10-26 • via Nuitee
J
Jacob • solo_traveller • us
10
2026-10-26 • via Nuitee