Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Luggage storage
Express check-in/check-out
Cycling
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Poor cleanliness
Small and dirty rooms
Unsafe fire alarm issues

Categories

Cleanliness
3.33
Reviews indicate poor cleanliness with dirty rooms and unpleasant odors.
Service
8.3
Staff were friendly and accommodating, with positive interactions noted.
Location
8.84
Great location near transport and cafes, appreciated by guests.
Room Quality
4.29
Rooms were reported as small, dirty, and poorly maintained.
Amenities
5.32
Basic amenities present, but significant issues reported with room facilities.
Value for Money
5.28
Guests felt the experience did not meet the standard expected for the price.
Food and Beverage
6.33
Limited feedback on food and beverage but no major complaints noted.
Overall Experience
6.3
Mixed feelings; location valued but significant issues overshadowed the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:21

Property Description

Central Location near Victoria Station
The Chester Hotel, a charming Georgian townhouse, is just a 3-minute walk from Victoria Station. Enjoy the convenience of being close to Buckingham Palace and excellent transport links.

Modern Amenities and Services
Relax in comfortable en-suite rooms equipped with free high-speed WiFi, digital TV, and tea/coffee facilities. Benefit from daily room service, 24-hour reception, and complimentary parking on weekends.

Explore the Surroundings
Discover the vibrant neighborhood with shops, pubs, and restaurants within walking distance. Visit nearby attractions like Victoria Palace Shopping Centre and Westminster Cathedral for a memorable stay.

Ready to experience the best of London? Book your stay at The Chester Hotel now!

Important information:

Guests wishing to check-in prior to 14:00 can use the luggage storage room at the hotel for free, or check in to the room for a GBP 5 per hour surcharge, subject to availability. Check in time for hotel rooms is from 14:00 and apartments from 16:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

6
Based on 2243 reviews
Cleanliness: 3.33
Service: 8.3
Location: 8.84
Room Quality: 4.29
Amenities: 5.32
Value for Money: 5.28
Food and Beverage: 6.33
Overall Experience: 6.3
D
Dóra • extended_group • hu
7
Pros:

Nagyon jó elhelyezkedés

Cons:

0-24-es recepció, adaptert szerettünk volna venni az éjszaka folyamán, mert nem volt kompatibilis.
Azt hittük nincs ott senki, majd mikor szólongattam, egy férfi felült a földről ahol aludt és közölte, hogy nincsen, pedig nap közben még láttuk, hogy van.
Majd visszafeküdt aludni.
Reggelre a recepciós hölgynél érdekes módon már volt.

2026-08-21 • via Nuitee
B
Branco • couple • es
7
2026-08-20 • via Nuitee
J
Jithin • solo_traveller • gb
6
Pros:

Everything just ok

Cons:

Conjunction in room

2026-08-19 • via Nuitee
J
Joanne • extended_group • gb
9
Had a great stay will be back next year
Pros:

Staff were amazing. Close to train and coach stations

Cons:

Nothing really

2026-08-17 • via Nuitee
N
Naïla • extended_group • fr
8
2026-08-17 • via Nuitee
A
Adam • solo_traveller • gb
6
2026-08-17 • via Nuitee
V
victoria • extended_group • gb
5
2026-08-16 • via Nuitee
A
Alessio • extended_group • it
8
Tutto ok
Pros:

Personale gentile e disponibile, camera sufficiente per una vacanza anche se alla fine l’abbiamo usata veramente solo per dormire. La posizione è tra le migliori, a pochi minuti dalla stazione principale, la fermata del 24 si trova a 30 metri e vi collega praticamente ovunque

Cons:

Tutto sommato per il prezzo pagato va bene

2026-08-16 • via Nuitee
C
Chantel • family_with_children • gb
10
2026-08-16 • via Nuitee
D
Duncan • solo_traveller • gb
1
DON'T STAY HERE!
Pros:

Nothing

Cons:

Bed had a lot of hair on it. Window opened onto street level not safe to leave open (two women alone using this twin room) and people were smoking outside the window even if it had been safe. Room walls were dirty. Beds were uncomfortable. No air conditioning. Fan in room was inadequate. Mirror in room was dirty. Overall, not at all suitable for leisure/pleasure stays. Deserves less than two star rating probably no stars would be more appropriate.

2026-08-15 • via Nuitee
S
Sikhulekile • couple • gb
8
Brilliant for the occasion
Pros:

Staff was very friendly and accompanied

Cons:

The location was very central to everything I wanted to do

2026-08-15 • via Nuitee
E
ESTER • family_with_children • es
1
Si no quieres dormir, este es tu hotel
Pros:

Nada

Cons:

Cuidado con reservar en este hotel. La habitación es una sauna, no tienen aire y el ventilador no funciona. La habitación está sucia no, lo siguiente y al llegar no habían ni puesto papel higiénico en el baño, botellas de plástico debajo de las camas de clientes anteriores… el wifi se desconecta cada 5 minutos… la habitación es muy pequeña sin armarios, en baño es minúsculo con las alcachofas sucísimas y lo de la moqueta es para escribir capítulo a parte porque tiene vida propia. Cuidado al dejar las maletas porque consultando me dijeron que se podían dejar en recepción y al salir me querían cobrar por dejarlas 6 libras por cada una… la ubicación es buena pero no merece la pena gastar ni un centavo para estar en un sitio tan sucio tan cutre y sin poder dormir, el peor hotel donde me he alojado en mi vida

2026-08-13 • via Nuitee
B
Blake • solo_traveller • gb
8
Pros:

Excellent service

Cons:

All good

2026-08-12 • via Nuitee
S
Susan • solo_traveller • gb
8
Alright hotel but be careful beacuse you can burn alive
Pros:

Clean room staff good and helpful

Cons:

The size of the room could have been better and they room felt like a saznu they whole night with the heaten bejng off the only way we got sleep was opening the window full

2026-08-11 • via Nuitee
K
Katharina • family_with_children • at
9
Pros:

Sehr nettes Personal :)

2026-08-11 • via Nuitee
J
Juan Leandro • family_with_children • es
6
Muy buena opción si lo que buscas es un buen colchón y baño privado, en el centro de Londres.
Pros:

La localización es muy buena. Puedes visitar casi todos los puntos de interés andando. En calidad precio, lo veo bastante bien. Es decir: en calidades, yo le pondría un 5 pelado. El colchón bueno, eso sí. El resto, suficiente. Pero no creo que encuentres nada mejor en esa zona. Es una muy buena opción si lo que buscas es un buen colchón y baño privado, en el centro de Londres. Nada más y nada menos.

2026-08-10 • via Nuitee
L
Laura • couple • es
10
2026-08-10 • via Nuitee
R
Rochele • family_with_children • br
9
Ótimo custo benefício. Limpo e confortável, apesar de simples. Equipe simpática e resolutiva. Vale
2026-08-10 • via Nuitee
I
Ivan • solo_traveller • es
8
Muy buena calidad-precio
Pros:

Ubicacion

Cons:

Justo en limpieza pero aceptable

2026-08-09 • via Nuitee
J
Jack • couple • gb
1
The room was disgusting I didn’t even stay in the room for an hour before booking somewhere else
Pros:

Nothing

2026-08-09 • via Nuitee