Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Luggage storage
Express check-in/check-out
Cycling
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Poor cleanliness
Small and dirty rooms
Unsafe fire alarm issues

Categories

Cleanliness
3.33
Reviews indicate poor cleanliness with dirty rooms and unpleasant odors.
Service
8.3
Staff were friendly and accommodating, with positive interactions noted.
Location
8.84
Great location near transport and cafes, appreciated by guests.
Room Quality
4.29
Rooms were reported as small, dirty, and poorly maintained.
Amenities
5.32
Basic amenities present, but significant issues reported with room facilities.
Value for Money
5.28
Guests felt the experience did not meet the standard expected for the price.
Food and Beverage
6.33
Limited feedback on food and beverage but no major complaints noted.
Overall Experience
6.3
Mixed feelings; location valued but significant issues overshadowed the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:21

Property Description

Central Location near Victoria Station
The Chester Hotel, a charming Georgian townhouse, is just a 3-minute walk from Victoria Station. Enjoy the convenience of being close to Buckingham Palace and excellent transport links.

Modern Amenities and Services
Relax in comfortable en-suite rooms equipped with free high-speed WiFi, digital TV, and tea/coffee facilities. Benefit from daily room service, 24-hour reception, and complimentary parking on weekends.

Explore the Surroundings
Discover the vibrant neighborhood with shops, pubs, and restaurants within walking distance. Visit nearby attractions like Victoria Palace Shopping Centre and Westminster Cathedral for a memorable stay.

Ready to experience the best of London? Book your stay at The Chester Hotel now!

Important information:

Guests wishing to check-in prior to 14:00 can use the luggage storage room at the hotel for free, or check in to the room for a GBP 5 per hour surcharge, subject to availability. Check in time for hotel rooms is from 14:00 and apartments from 16:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children ages 2 and older are allowed.
    Children from 2 years old to 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

6
Based on 2174 reviews
Cleanliness: 3.33
Service: 8.3
Location: 8.84
Room Quality: 4.29
Amenities: 5.32
Value for Money: 5.28
Food and Beverage: 6.33
Overall Experience: 6.3
E
Edyta • extended_group • pl
9
2026-07-04 • via Nuitee
P
Pawel • solo_traveller • sk
8
2026-07-04 • via Nuitee
E
Elena • extended_group • it
7
Pros:

Personale super gentile e disponibile, soprattutto il ragazzo che sta la notte alla reception, ci ha sempre aiutato e si è reso disponibile alle esigenze. Molto simpatico.

2026-07-03 • via Nuitee
D
Dina • solo_traveller • es
8
2026-07-03 • via Nuitee
C
Caroline • couple • gb
1
We had to put a hanger on the door handle of our room so we would hear if anyone came in
Pros:

Nothing we were scared to go to sleep

Cons:

Everything

2026-07-03 • via Nuitee
G
Gray • solo_traveller • ch
8
Pros:

Perfect for a short stay in very central location.

2026-07-03 • via Nuitee
I
ileana • family_with_children • es
4
Buena ubicación sin aire acondicionado
Pros:

La ubicación

Cons:

Malas instalaciones, no funciona el secador de pelo, no había agua caliente , tejimos que avisar 3 veces , no hay aire acondicionado ( tuvimos días muy calurosos).

2026-07-02 • via Nuitee
M
MAGGIE • couple • gb
3
We will not be going again
Pros:

A well worn out hotel. Bedding was very clean. Location was quiet.

Premises left a lot to be desired and no trace of any PAT Testing on anything. A very nice mouse trap was next to the bed Empty thank goodness. No way to stir my tea or get a tea bags out of cup

Cons:

AS above

2026-07-02 • via Nuitee
P
Petra • couple • de
1
Gar keine Empfehlung, außer der Lage nichts Positives.
Cons:

Wir hatten ein Zimmer im Keller/Souterrain mit Fenster auf Bodenhöhe zum Innenhof. Es roch feucht und schlecht. Im Innenhof war nachts viel Betrieb, ein Bewegungsmelder schaltete sich ständig ein. Die Teppiche sind sehr stark abgenutzt und verranzt.

2026-07-01 • via Nuitee
G
Giovanni • solo_traveller • it
9
2026-06-30 • via Nuitee
E
Elle • solo_traveller • gb
8
2026-06-30 • via Nuitee
M
Margot • solo_traveller • ee
6
Pros:

Asukoht on väga hea. Metroo väikese jalutuskäigu kaugusel. Lähedal on ka söögikohad ja toidupood.

Cons:

Tuba oli üsna õhuta. Aken avanes koridori ja kuna väljas oli väga palav siis toas oli üsna umbne.

2026-06-29 • via Nuitee
K
Keigan • couple • gb
6
Good location okay service terrible because of the heatwave
Pros:

Great location but would have definitely loved some air on during this weekends heatwave :)

Cons:

The fan is the room was useless the staff weren’t nasty or anything but they didn’t seem to care

2026-06-28 • via Nuitee
A
alfaro espuelas • solo_traveller • es
4
2026-06-27 • via Nuitee
D
Donya • couple • gb
6
2026-06-27 • via Nuitee
E
Elizabeth • solo_traveller • gb
8
Pros:

Lovely staff, brilliant location, small room but very clean and great price for central London

2026-06-26 • via Nuitee
O
Oliverio • solo_traveller • ar
1
Pros:

La ubicación

Cons:

Las fotos son mentiras, no demuestran la realidad. Un hotel sumamente deteriorado, gastado y sucio. Nos tocaron días de calor y fue una tortura. La ventana daba a la basura y no corría aire. Pésimo. No lo recomiendo.

2026-06-26 • via Nuitee
T
teresa • solo_traveller • es
3
Para olvidar
Pros:

Localizacion

Cons:

Cutre

2026-06-25 • via Nuitee
J
James • solo_traveller • gb
9
2026-06-24 • via Nuitee
F
Franki • solo_traveller • es
7
Pros:

La ubicación

2026-06-23 • via Nuitee