Grainger Hotel

Hotels
6.1 (648 reviews)
1-3 Graingerville North, Westgate Road , Newcastle upon Tyne , gb

listing image 1
Show all photos
Children allowed

Facilities

Parking
Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dirty bathroom
Noisy rooms

Categories

Cleanliness
3.65
The bathroom was dirty, with visible black mold, raising serious hygiene concerns.
Service
8.65
Staff were very friendly and helpful, nothing was too much trouble.
Location
8.65
Hotel was in a great location for attending the football.
Room Quality
4.15
Rooms were outdated, some tiny and scruffy, and the bed was not comfortable.
Amenities
5.15
Limited amenities, e.g. no dining facilities.
Value for Money
6.15
Good value for money when spending the weekend, although some rooms need TLC.
Food and Beverage
6.15
Positive sentiment regarding available food around the hotel.
Overall Experience
6.25
Mixed experiences; while supportive staff and location are positives, cleanliness and room quality issues impacted overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:50

Property Description

Luxurious Amenities
Experience comfort and entertainment with a plasma TV in each guest room, free tea/coffee, and elegant leather sofas in the large lounge area.

Convenient Location
Located just a mile from Newcastle’s vibrant centre, Grainger Hotel offers easy access to restaurants, bars, and theatres around St James’ Park.

Entertainment Options
Enjoy a relaxed lounge with Sky TV, a games room with billiards, and secure on-site parking. Book your stay now for a memorable experience at Grainger Hotel.

Important information:

There is a GBP 10 deposit for each key card which is paid upon check in. The amount will be refunded when the card is returned at check out.

Please note that there is a strict nonsmoking policy in all rooms. The Grainger Hotel will add an additional cost if guests break the nonsmoking policy.

Please provide valid credit/debit card details to the hotel upon arrival.

Guests using satellite navigation systems are advised to input Dilston Road as their destination, once they arrive in Newcastle. The hotel is on the corner of Dilston Road.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 5 per day.

Location

Guest Reviews

6.1
Based on 648 reviews
Cleanliness: 3.65
Service: 8.65
Location: 8.65
Room Quality: 4.15
Amenities: 5.15
Value for Money: 6.15
Food and Beverage: 6.15
Overall Experience: 6.25
C
C.C. • solo_traveller • nl
5
Pros:

De beveiligde parkeerplaats (waar we overigens wèl extra voor betalen moesten) en de bedden waren ok. Zeep en shampoo aanwezig.

Cons:

De buurt waarin dit hotel gelegen is viel erg tegen.
Geen gordijnen, alleen shutters die niet volledig dichtgaan. De hele nacht last gehad van buitenlicht.
De waterkoker sprong telkens na 20 seconden uit; het water kwam niet aan de kook.
Tv ging ook steeds na 20 seconden uit. Allergische reacties aan over gehouden.

2026-06-02 • via Nuitee
F
Faye • couple • gb
1
DO NOT STAY HERE
Pros:

Nothing

Cons:

Absolutely disgusting. Do not stay here!!!!
Is more of a halfway house for prisoners. Unclean bedroom with long black hairs on the bed, a cigarette butt in the sink causing the room to smell of stale smoke. Flat mattress, holes in the walls. I could go on.

2026-06-01 • via Nuitee
G
GARRY • solo_traveller • gb
5
2026-05-31 • via Nuitee
R
Ryleigh • solo_traveller • gb
1
2026-05-29 • via Nuitee
G
Gary • extended_group • gb
6
No sleep as rooms far too hot
Pros:

Easy access

Cons:

To hot

2026-05-29 • via Nuitee
D
Danielle • solo_traveller • gb
10
2026-05-29 • via Nuitee
L
Lana • solo_traveller • au
6
2026-05-29 • via Nuitee
H
Harris • solo_traveller • gb
2
Like a horror story location.
Pros:

Location, close to the city, easy parking.

Cons:

Room was an oven like the heating was on, windows were wired and locked to only open a few inches, sink was loose, floor tiles were smashed, holes in the bathroom walls, bathroom door was hanging off and lock was missing, and had a gap around it you could fit your finger in so you could see clearly in and out (even when closed), main security door to the hall was the same-even when locked you could see clearly into and out of the room. The panel heater was smashed, wallpaper was dogeared and peeling at corners, the main room stank, as did the bathroom, mildew on the bathroom, the toilet was so close to the wall you had to lean away to use it, no fire safety information, no fire escape map, bed was so uncomfortable neither myself or my partner slept a wink. We went down twice to complain, but the SINGLE member of staff was not there once. We couldn't wait to leave, and wouldn't recommend it to anyone.

2026-05-28 • via Nuitee
J
Jack • couple • gb
1
Horrific never again
Pros:

Location

Cons:

No hot water,no water running in taps,fag burns on the toilet seat,mould around the skirting boards,all doors damaged

2026-05-26 • via Nuitee
K
Karen • solo_traveller • gb
2
Not good value for money
Pros:

location was good, although on busy main road rooms were not disadvantaged by the noise of traffic

Cons:

Couldn't access room with key card given so trekked downstairs with luggage. Receptionist tried with their keys also and couldn't access. Then let into room next door and kettle didn't work so trekked downstairs and got another & that also didn't work so was clearly the charging plate at fault. No water from bathroom sink

2026-05-26 • via Nuitee
H
hosam • couple • gb
6
Nice , good location, clean, nice staff , need better heating and cooling system
Pros:

Its nice, clean , confortable, very nice and helpful staff

Cons:

It was a bit cold that day, my room didn’t had hot water and the heating on my room was not on, i found out that the heating work only few hours in the day, but it was very cold and couldn’t handle the cold , talk to reception multiple times …was so kind and managed to change my room

2026-05-26 • via Nuitee
A
Alwxyss • couple • gb
10
2026-05-26 • via Nuitee
T
Tomasz • family_with_children • gb
4
Pros:

Nic

Cons:

Czystość

2026-05-26 • via Nuitee
M
Maria de Fátima • solo_traveller • br
1
Pros:

Só dos funcionários

Cons:

Tudo; desde as instalações, tamanho do quarto, mobiliário velhos, quebrados, prédio sujo, gramado na entrada cheio de mato

2026-05-23 • via Nuitee
E
Erin • couple • gb
8
2026-05-22 • via Nuitee
S
Sadie • couple • gb
1
2026-05-20 • via Nuitee
M
Mariusz • family_with_children • pl
9
Pobyt udany
2026-05-19 • via Nuitee
A
ANGUS • solo_traveller • gb
3
Worst stay ever had in not so cheap hotel
Pros:

Tea coffee making good
Bed linen & 2 towels

Cons:

No TV working reported & all they did was remove remote control..
Not secure Reception for my details storage and on break for my arrival, I walked straight in all weekend nothing securing outside main door...Reception open too...
Holes in bathroom filled in in room not clean
Dusty and dirty windows behind blinds
Traffic noise at night and morning due to open window
Reception dated and dirty
£10 damage deposit...they should have paid me

2026-05-17 • via Nuitee
E
Emma • couple • gb
8
Pros:

Great location if you are going to a show or event at the Utilita arena

Cons:

Bit dated could do with decorating

2026-05-17 • via Nuitee
A
Anton • extended_group • gb
2
2026-05-17 • via Nuitee