Grainger Hotel

Hotels
6.1 (725 reviews)
1-3 Graingerville North, Westgate Road , Newcastle upon Tyne , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Garden
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dirty bathroom
Noisy rooms

Categories

Cleanliness
3.65
The bathroom was dirty, with visible black mold, raising serious hygiene concerns.
Service
8.65
Staff were very friendly and helpful, nothing was too much trouble.
Location
8.65
Hotel was in a great location for attending the football.
Room Quality
4.15
Rooms were outdated, some tiny and scruffy, and the bed was not comfortable.
Amenities
5.15
Limited amenities, e.g. no dining facilities.
Value for Money
6.15
Good value for money when spending the weekend, although some rooms need TLC.
Food and Beverage
6.15
Positive sentiment regarding available food around the hotel.
Overall Experience
6.25
Mixed experiences; while supportive staff and location are positives, cleanliness and room quality issues impacted overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:50

Property Description

Luxurious Amenities
Experience comfort and entertainment with a plasma TV in each guest room, free tea/coffee, and elegant leather sofas in the large lounge area.

Convenient Location
Located just a mile from Newcastle’s vibrant centre, Grainger Hotel offers easy access to restaurants, bars, and theatres around St James’ Park.

Entertainment Options
Enjoy a relaxed lounge with Sky TV, a games room with billiards, and secure on-site parking. Book your stay now for a memorable experience at Grainger Hotel.

Important information:

There is a GBP 10 deposit for each key card which is paid upon check in. The amount will be refunded when the card is returned at check out.

Please note that there is a strict nonsmoking policy in all rooms. The Grainger Hotel will add an additional cost if guests break the nonsmoking policy.

Please provide valid credit/debit card details to the hotel upon arrival.

Guests using satellite navigation systems are advised to input Dilston Road as their destination, once they arrive in Newcastle. The hotel is on the corner of Dilston Road.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Guest Reviews

6.1
Based on 725 reviews
Cleanliness: 3.65
Service: 8.65
Location: 8.65
Room Quality: 4.15
Amenities: 5.15
Value for Money: 6.15
Food and Beverage: 6.15
Overall Experience: 6.25
J
Judith • couple • gb
2
Extremely over priced very basic standard not 3*
Pros:

Had twin rooms

Cons:

Noisy on a main road. Heard people in the next room all night. very overpriced for a low standard accommodation.

2026-09-17 • via Nuitee
D
Danny • couple • gb
3
2026-09-17 • via Nuitee
M
Mark • solo_traveller • gb
5
Pros:

Bed was comfy

Cons:

Very noisy showers were too small

2026-09-17 • via Nuitee
G
Grace • couple • gb
8
Pros:

It was easy to check in and were able to reserve a room and pay when we got there. Everything was clean and smelled nice in cortidors.

Cons:

The only thing i can really complain about it the noise on a night time which cant really be helped with it being on a main road.

2026-09-17 • via Nuitee
V
Vishal • couple • gb
1
Disappointing stay with no real amenities in the hotel and broken/ non functional fittings.
Pros:

Walking distance to city Center

Cons:

Tv remote not there and tv did not work. Fittings were missing and holes in toilet walls.

2026-09-16 • via Nuitee
D
dilek • solo_traveller • tr
4
2026-09-15 • via Nuitee
M
Michael • solo_traveller • gb
1
I really horrible experience and do not stay here
Pros:

It had a roof . Cheap rooms

Cons:

Everything the place is a complete death trap and dump.

2026-09-14 • via Nuitee
C
Chris • solo_traveller • gb
1
Absolutely awful was in my room after night out people kicking doors and reception guy opened my door at 4.30 in the mor
2026-09-14 • via Nuitee
L
Lee • couple • gb
1
2026-09-14 • via Nuitee
A
Archie • solo_traveller • gb
1
Never coming back again
Pros:

Nothing

Cons:

The walls were peeling off, bathroom slabs were shattered and broken and there was no spoons in the room for the tea and coffee. On Saturday evening there was constant noise and disruption whereby I was woken up by drilling at 1am in the morning and it didn’t stop until 4am at night.

The staff were less than helpful and the private car park was impossible to park in as they had people blocking the gate.

Genuinely I’ve paid £384 for two nights and I wouldn’t come back even if I was paid to stay here and it tarnished my weekend away at the GNR

2026-09-14 • via Nuitee
D
Dey • solo_traveller • gb
6
2026-09-13 • via Nuitee
K
Kevin • solo_traveller • gb
3
Don't expect much!
Pros:

Secure carpark

Cons:

Shocking beds, smelly bathroom, tiny room. Don't expect much!

2026-09-13 • via Nuitee
J
James • family_with_children • gb
1
Awful and not value for money
Pros:

Nothing

Cons:

Was put in a room that smelt like module and damp, section of wallpaper was hanging off with mould uncovering a small hole next to my sons bed, shower was dirty. And limescale all over shower head

2026-09-10 • via Nuitee
D
David • family_with_children • gb
5
We got a good deal it worked out £25 per person....for that price, you don't expect the Ritz :)
Pros:

24 hour reception

Cons:

The place could do with a bit of an upgrade, but everything worked as it should and we had a pleasant stay. Mattresses could be a bit firmer.

2026-09-08 • via Nuitee
J
Julie • family_with_children • gb
4
Checked out early. Not recommended.
Pros:

The bed was comfy and they provided ample tea. The receptionist in the morning was a friendly face and made me feel at ease. There was enough soaps and shampoo on the assumption it gets filled up over a three night stay. There's a TV in the room if that's your thing. WiFi was strong which was great.

Cons:

The location was dire, dirty and quite run down. The rooms need upgrading, not massively as it's very expensive but the furniture is very old. The radiator was lose. It looks nothing like the pictures. The cusion on the bed was horrific, I definitely wasn't putting my head anywhere near it. The noise from the fan in the bathroom must have annoyed the whole hotel when I switched the light on. The shower filled up with water, I had to get out before it drenched the bathroom. Bedside lamp didn't work. Walls were paper thin and could hear next door having a barny which was more him having a go at her. Quite worrysome. There was someone clearly on drugs at reception 'kicking off' as I returned on my first night. Asked the guy on reception to just lock the doors for half an hour or so until he definitely left. Was informed he had previously stayed there for three weeks. So thats the clientele! I had to put the latch on the front door for him and the doors still opened! Got him to actually lock it with a key for everyones safety. He had no idea what to do. Actually felt sorry for him as these people can be very scary...and violent. Safe to safe, with that and the guy next door, I didn't feel safe at all. So I checked out after one night. Yes the lovely lady in the morning asked if everything was OK, no I didn't tell her. Why? Because I'm not daft, I have worked hotels most of my life like so many have. It doesn't get to this level of bad over night. Plus I had my partner in hospital with a dire situation, my concern was with him not how a hotel that doesn't know how to get the basics right yet. This messagevis for lone women, steer clear.

2026-09-07 • via Nuitee
S
Stephanie • solo_traveller • gb
10
2026-09-07 • via Nuitee
M
Mark • couple • gb
1
2026-09-06 • via Nuitee
A
Alejandro • solo_traveller • mx
8
Pros:

The staff was very friendly, the hotel's location is good, and parking is only £5.

Cons:

The room felt small, and the cleanliness could be improved.

2026-09-06 • via Nuitee
T
Tracey • solo_traveller • gb
8
2026-09-03 • via Nuitee
R
Robinson • solo_traveller • gb
6
Poor housekeeping
Pros:

Great location
Quiet
Comfortable

Cons:

Asked for a housekeeping in the second day i was their and in the 4 days nobody turned up.

2026-09-03 • via Nuitee