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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Garden
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Hiking
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Lift / Elevator
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Laundry
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Luggage storage
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Fishing
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Cycling
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Horse riding
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Tennis court
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Car hire
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Children's playground
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Canoeing
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Skiing
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Breakfast in the room
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Games room
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Ski storage
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Babysitting/child services
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Billiards
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Non-smoking throughout
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Sun terrace
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Daily housekeeping
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Accessible parking
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Street parking
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Shared lounge/TV area
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Board games/puzzles
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Special diet menus - on request
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Kid meals
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Snack bar
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Heated pool
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Indoor pool
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Indoor play area
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Ski school
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Fruits
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Pool cover
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Thermometers for guests provided by property
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Walking tours
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Bike tours
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Tour/class on local culture
Review Highlights
Categories
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Property Description
Indulge in Nature's Beauty
Experience the perfect blend of comfort and adventure at Luna Hotel Serra da Estrela. Ski School and Outdoor Activities await just a short drive away, promising year-round excitement. Unwind in style with our Indoor and Outdoor Pools, complemented by free property-wide WiFi.
Charming Accommodations
Relax in rooms adorned with wooden floors, classic furnishings, and modern amenities. Enjoy the convenience of flat-screen TVs, work desks, and elegant en suite bathrooms.
Culinary Delights and Family Fun
Savor local specialties at the Medieval Restaurant or sip on regional wines at the lobby bar. Parents will love the babysitting services while kids enjoy the playgrounds. Book now for an unforgettable stay amidst the stunning natural landscapes of Serra da Estrela!
Please note that guests staying on the 24th December under the half board and full board basis have the Christmas supper included.
Please note that the information on the credit card used to make the reservation must match the reservation holder. For prepayment, the credit card used must be presented at check-in. Otherwise, a new payment may be requested.
Please note that the heating pool is only available from 01/10/2025 to 14/06/2026.
The pool is open from 09:00 to 21:30.When booking half board, note that drinks are not included.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
Desde a simpatia de todo o staff ao upgrade que atenciosamente concederam por termos duas crianças pequenas... Já eram nossa escolha, confirma-se uma excelente estadia!
Localização
Limpeza
A localização e o pequeno-almoço eram excelentes.
O ar condicionado não funcionava corretamente e as cortinas deixavam passar imensa luz, o que teve grandes implicações na saúde do sono. Além disso, a água da piscina não era aquecida.
Do atendimento, do pequeno almoço.
Da agua fria da piscina e da não visibilidade exterior do quarto.
Gostámos da localização e da simpatia dos funcionários.
Ficamos desiludidos com a falta de limpeza tanto dos quartos como dos espaços comuns, poucos funcionários, a qualidade do pequeno-almoço deixou a desejar. O hotel necessita de manutenção geral, nos quartos, na piscina, no bar...na realidade em todo o lado. O local é muito bonito mas sinceramente o hotel não corresponde às 4 estrelas que tem.
Amazing. Buffet with everything you might want. Serving staff were great too. Room was very large and the view was great , the swimming pool was lovely with plenty of sunloungers (note swim cap compulsory but they sell them too).
The restaurant appeared pricey at 30Eu for a buffet - not much choice but there's a great restaurant opposite the front of the hotel (not the side).
Pequeno almoço com variedade, camas muito confortáveis, funcionários muito simpáticos
A piscina no primeiro dia estava fria mas após falar com a receção nos dias seguintes a agua estava muito boa!
A alcatifa dos quartos precisa de uma limpeza a fundo. De resto tudo ok
Localização e preço
As fotografias apresentadas no site do Booking transmitem uma perspetiva dos quartos e da piscina interior que não corresponde à realidade. As imagens criam expectativas que, infelizmente, não são correspondidas quando chegamos ao local.
Os quartos são manifestamente mais simples e menos cuidados do que aquilo que as fotografias fazem transparecer.
Sendo um hotel de 4 estrelas, situado fora da Covilhã e sem alternativas próximas, considero incompreensível que o bar encerre tão cedo, deixando os hóspedes sem opções viáveis para tomar uma bebida ou fazer uma pequena refeição.
O minibar do quarto encontrava-se vazio. Quando questionámos a gestão sobre a possibilidade de o utilizar, fomos informados de que apenas poderiam disponibilizar água e sumos. Considero que este serviço fica bastante aquém do que seria expectável num hotel de 4 estrelas.
Quarto limpo, arrumado e silencioso; camas muito confortáveis; variedade de espaços de lazer; bar com diversas opções de refeições e bebidas; funcionários simpáticos, acessíveis e prestáveis; pequeno almoço com variedade e excelente qualidade.
Em geral gostei de tudo.
Os quartos já precisam de um upgrade. Estão um pouco antiquados e velhos.
Do atendimento
Da comida
De tudo
Do barulho durante a noite penso que de canos da água
Tout l'endroit est magnifique
La vue sur des beaux paysages
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