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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Garden
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Hiking
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Lift / Elevator
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Laundry
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Luggage storage
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Fishing
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Cycling
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Horse riding
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Tennis court
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Car hire
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Children's playground
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Canoeing
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Skiing
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Breakfast in the room
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Games room
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Ski storage
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Babysitting/child services
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Billiards
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Non-smoking throughout
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Sun terrace
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Daily housekeeping
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Accessible parking
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Street parking
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Shared lounge/TV area
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Board games/puzzles
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Special diet menus - on request
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Kid meals
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Snack bar
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Heated pool
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Indoor pool
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Indoor play area
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Ski school
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Fruits
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Pool cover
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Thermometers for guests provided by property
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Walking tours
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Bike tours
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Tour/class on local culture
Review Highlights
Categories
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Property Description
Indulge in Nature's Beauty
Experience the perfect blend of comfort and adventure at Luna Hotel Serra da Estrela. Ski School and Outdoor Activities await just a short drive away, promising year-round excitement. Unwind in style with our Indoor and Outdoor Pools, complemented by free property-wide WiFi.
Charming Accommodations
Relax in rooms adorned with wooden floors, classic furnishings, and modern amenities. Enjoy the convenience of flat-screen TVs, work desks, and elegant en suite bathrooms.
Culinary Delights and Family Fun
Savor local specialties at the Medieval Restaurant or sip on regional wines at the lobby bar. Parents will love the babysitting services while kids enjoy the playgrounds. Book now for an unforgettable stay amidst the stunning natural landscapes of Serra da Estrela!
Please note that guests staying on the 24th December under the half board and full board basis, have the Christmas supper included.
Please note that information of the credit card used to make the reservation must correspond to the holder of the reservation. In case of prepayment, the credit card used must be presented at check-in. Otherwise a new payment may be requested.
Please note that the heating pool is only available from 01/10/2025 to 14/06/2026.When booking half board, note that drinks are not included.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
O custo benefício foi excelente.
A água da piscina podia ser quente.
Très bien situé la piscinne le repas et petit déjeuner excellent l accueil l atmosphère proximité de la serra d estrela magnifique belle chambre
Il faudrait une petite rénovation extérieure
O pequeno almoço super variado e completo. Muito limpo e confortável.
O quarto e o restaurante do hotel
Não houve nada que não gostasse.
Dos funcionários simpáticos e prestáveis.
Pequeno almoço muito completo.
Limpeza do quarto poderia ter sido melhor.
A piscina no penúltimo dia de manhã não pode ser usada, porque estava suja.
Situation en altitude ou il faisait bon frais la nuit, le matin et le soir.
Personnel avenant.
Petit déjeuner excellent
Hôtel vieillissant, mériterai un bon rafraichissement.
Muito bonito, bem localizado.
A cama suplementar para a minha filha dormir era muito desconfortável e barulhenta
Pequeno almoço variado, pessoal simpático e prestável. Quarto confortável e com todas as comodidades. Boa insonorização entre quartos. Vistas deslumbrantes desde o hotel. Zona tranquila no Verão.
A piscina poderia ter uma maior manutenção, nomeadamente a nível da cobertura, algo desgastada com o tempo.
Pequeno almoço excelente, quartos bem limpos, pessoal da receção muitos atenciosos, lugar calmo, ótimo para quem quer descansar e ficar longe do barulho.
La ubicación del hotel y las vistas maravillosas, la habitación del hotel era amplia así como el baño, hay una nevera vacía ejecutiva para guardar alimentos frios. Tiene aire acondicionado/ calefacción regulable. Hay varoas salas con cafes. El desayuno es tipo buffét, es variado y sabroso muy recomendado. Existe un área de bar que realmente nunca usamos. Hay una mesa de billar . Tiene también un área de recreación para los niños mas pequeños justo al frente de los baños de la recepcion. Hay un restaurante que no fuimos ( creo que se llama medieval) porque ya teniamos el tiempo ocupado en actividades pero tenia opciones atractivas ( leímos el menú en la recepción)
La desinformación o no información por parte del staff sobre la piscina, hay un letrero que indica piscina abierta desde 9:30 hasta las 21;00. Pasamos 45 minutos esperando desde las 09:30 a que la abrieran y no obtuvimos información por parte del staff de la recepción de cuando iba abrir mas allá de " debe esperar" . Si hubo algún fallo con la piscina y tuvieron que abrir después , informar a los clientes o colocar un letreto informativo. Es tiempo del cliente que ha perdido 45 minutos frente a la puerta de la piscina edtando cerrada sin información.
Por otra parte el que limpiaba la piscina tenía una actitud que deja mucho que desear sobre atención al público y que los otros funcionarios no deberían verse afectados por este señor. Al final en 3 dias no fue posible usar la piscina en la mañana porque su horario de apertura realmente no es a las 09:30.
La habitación carece de maquina de café , tampoco tiene tetera
O pequeno almoço tinha variedade, quantidade e qualidade. a localização é excelente para se visitar a serra da estrela. O staff foi sempre muito prestável e simpatico. A piscina é grande, com uma parte coberta e outra ao ar livre e nunca apanhei confusão nem demasiadas pessoas.
O quarto que fiquei tinha dois quartos. o principal não tenho comentarios, o secundario não tinha televisão nem mesa de cabeceira num dos lados, nomeadamente o lado que tinha a unica tomada para o carregador do telemovel.
-Good Location
-Amazing breakfast quality food
-Very polite and attentive staff, from bar, restaurant and reception. 5*
-Terrible room view to the back garden full of garbage. :(
-Beautiful interiors that mimics a chalé cottage house, but is showing already its age.
-Bathrooms should definitely be renovated, our had a broken tap and honestly looks like an hospital bathroom.
-Swimming poll very outdated, with such amazing water from the mountains a thermal poll area would be expected specially given its location.
A localização
O quarto precisa de renovação, duche, apoios outros
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