Hotel Serra da Estrela

Hotels
8.2 (8392 reviews)
Penhas da Saúde , Covilhã , PT
+351 275 310 300

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Variety in breakfast options
Cons:
Heating issues
Unpleasant bathroom smell
Renovation needed for some rooms

Categories

Cleanliness
7.53
The bathroom had an unpleasant smell, indicating potential issues with thorough cleaning.
Service
9
Staff are attentive and helpful, particularly noted for their friendliness.
Location
9.04
The hotel's location is excellent for accessing regional activities and offers magnificent views.
Room Quality
7.49
Some rooms need renovation; issues with heating reported.
Amenities
8.52
Facilities are good but some areas, like the pool, could use refurbishment.
Value for Money
7.98
Generally a good balance of cost to experience, but comfort issues impact overall perception.
Food and Beverage
8.03
Breakfast quality has declined in variety; dining experiences noted as pleasant.
Overall Experience
8
Enjoyable stay but some critical comfort issues detracted from the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 11:10

Property Description

Indulge in Nature's Beauty
Experience the perfect blend of comfort and adventure at Luna Hotel Serra da Estrela. Ski School and Outdoor Activities await just a short drive away, promising year-round excitement. Unwind in style with our Indoor and Outdoor Pools, complemented by free property-wide WiFi.

Charming Accommodations
Relax in rooms adorned with wooden floors, classic furnishings, and modern amenities. Enjoy the convenience of flat-screen TVs, work desks, and elegant en suite bathrooms.

Culinary Delights and Family Fun
Savor local specialties at the Medieval Restaurant or sip on regional wines at the lobby bar. Parents will love the babysitting services while kids enjoy the playgrounds. Book now for an unforgettable stay amidst the stunning natural landscapes of Serra da Estrela!

Important information:

Please note that guests staying on the 24th December under the half board and full board basis have the Christmas supper included.

Please note that the information on the credit card used to make the reservation must match the reservation holder. For prepayment, the credit card used must be presented at check-in. Otherwise, a new payment may be requested.

Please note that the heating pool is only available from 01/10/2025 to 14/06/2026.

The pool is open from 09:00 to 21:30.When booking half board, note that drinks are not included.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OPO

Location

Guest Reviews

8.2
Based on 8392 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 7.49
Amenities: 8.52
Value for Money: 7.98
Food and Beverage: 8.03
Overall Experience: 8
A
Anabela • family_with_children • pt
8
Pros:

Óptimo pequeno-almoço.

Cons:

A água da piscina interior poderia ser mais quente.

2026-09-19 • via Nuitee
K
Kieran • extended_group • ie
9
2026-09-19 • via Nuitee
M
Marco • solo_traveller • pt
9
2026-09-19 • via Nuitee
B
Bruno • solo_traveller • pt
7
2026-09-18 • via Nuitee
C
CÁSSIA • solo_traveller • br
9
Ótima hospedagem. Na Serra da Estrela
Pros:

A localização, próximo da Torre e podemos deslocar para outras cidades na Serra da Estrela.
Próximo a ótimos restaurantes.
Ótimo chuveiro, água quente muito boa.
Cama muito confortável.
Recomendo e vamos retornar em breve.

Cons:

No dia que o restaurante próximo fecha, o buffet do hotel é mais caro. Não achei uma boa política.

2026-09-18 • via Nuitee
T
Thalita Rosane • solo_traveller • br
8
2026-09-17 • via Nuitee
C
Carla • family_with_children • pt
10
Pros:

Simpatia dos funcionários

Cons:

Água da piscina muito fria

2026-09-17 • via Nuitee
A
Ana Maria • solo_traveller • es
8
Pros:

Las fotos que aparecen no dicen la verdad, la piscina está muy vieja, a la habitación también hace falta darle un lavado de cara ,el secador no funciona , la caja de seguridad no tenía cerradura , ahora el desayuno muy bien , el personal agradable p

2026-09-17 • via Nuitee
P
Phillip • solo_traveller • gb
7
Pros:

I loved the location . Breakfast was great good safe parking

Cons:

Rooms could do with a bit of an upgrade . The outdoor pool is small and the rubber mat at the bottom of the pool needs re sticking

2026-09-17 • via Nuitee
M
Muhammad Aquil Suleman • solo_traveller • pt
9
2026-09-17 • via Nuitee
T
Teresa • family_with_children • pt
7
Pros:

Pequeno almoço, bar, restaurante

Cons:

A piscina não corresponde de todo às imagens, em termos de qualidade e de limpeza/manutenção. Quartos bons mas com zero insonorização, ouve-se tudo o que passa no corredor e quartos contíguos

2026-09-16 • via Nuitee
D
Daniel • couple • de
8
2026-09-15 • via Nuitee
M
Maria José • solo_traveller • pt
8
Pros:

Ótimo pequeno almoço, muito variado. Simpatia e disponibilidade dos funcionários

Cons:

Piscina com água fria e pouco limpa. Mobiliário já muito antigo.

2026-09-14 • via Nuitee
J
Joao • family_with_children • br
9
2026-09-14 • via Nuitee
C
Cátia • family_with_children • pt
6
2026-09-14 • via Nuitee
H
Helena • solo_traveller • pt
10
Pros:

Um espaço incrível, muito acolhedor, com todas as comodidades. O pequeno almoço é fantástico, os funcionários muito simpáticos.
Voltarei com certeza

2026-09-14 • via Nuitee
C
Christian • solo_traveller • fr
6
.
Pros:

La localisation, pour une journée de repos c'est impeccable.

Cons:

La vétusté de l'hôtel et le manque d'information à l'avance sur les conditions pour se baigner ( avoir son propre masque et lunettes sinon 2x5€). Le repas et petit déjeuner très copieux (buffet à volonté), personnel disponible et très gentil.

2026-09-14 • via Nuitee
J
José García • solo_traveller • es
6
Pros:

Puntúo bajo por la 1a habitación que nos asignaron, como las de una pensión. Gracias a la chica que nos cambió a una mas cómoda y amplia, si nó, nos ubieramos ido.

Cons:

Estos hoteles de montaña son para la temporada de invierno, pero no en otra época para senderismo por la sierra.

2026-09-13 • via Nuitee
L
Luka • extended_group • hr
10
Pros:

Old rustic hotel that fits the location, everything was fine. Friendly staff and good breakfast

2026-09-13 • via Nuitee
P
PeGrande • solo_traveller • pt
10
2 noite nas serra
Pros:

Pequeno-Almoço muito completo
A localização excelente
Quarto muito espaçoso

2026-09-13 • via Nuitee