Hotel Heluan

Hotels
8.3 (2206 reviews)
Tržiště 41 , Karlovy Vary , CZ

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Terrace
Family rooms
Pets allowed
Lift / Elevator
Golf course
See all facilities

Review Highlights

Pros:
Excellent central location, close to main attractions and springs
Helpful and accommodating staff (specific praise for Jiri and David)
Very good and varied breakfasts, praised by many guests
Spacious, bright and comfortable rooms
Charming historic building and attractive ambiance
Convenient self check-in / keyless access
Historic elevator noted as a positive feature
Good value for money
Cons:
Limited parking availability; hotel parking often full
No or poor air conditioning in some rooms (only a fan)
Occasional cleanliness shortcomings (balcony, one reviewer wanted cleaner room)
Leaking shower door reported
Safe initially malfunctioned for one guest (later resolved)
Minor suggestions for more vegetables/salad at breakfast

Categories

Cleanliness
7.6
Generally reported as clean (multiple reviews mention clean rooms and bathrooms), but some specific issues were noted (balcony needed cleaning, one reviewer said room could be cleaner, and a leaking shower door).
Service
9
Strong positive sentiment: staff repeatedly described as helpful and accommodating (specific praise for Jiri, David and reception/kitchen staff, assistance with parking and personal requests).
Location
9.3
Consistently highlighted as excellent — central location, close to springs and main boulevard, convenient for sightseeing with scenic views.
Room Quality
8
Rooms described as bright, spacious and comfortable with good furnishings and some large bathrooms; a few practical issues (shower door leak, lack of air conditioning in some rooms, safe initially malfunctioned).
Amenities
6.8
Mixed: attractive historic building and a nice old elevator, keyless access works well; negatives include no/poor air conditioning (only a fan), initial safe malfunction, limited parking availability and a leaking shower door.
Value for Money
8.6
Multiple reviewers explicitly stated good or best value for money and praised the price-quality ratio and the breakfasts for that value.
Food and Beverage
8.8
Breakfasts repeatedly described as very good, varied, filling and suited to tastes; some suggestions for more salad/vegetables but overall strongly positive.
Overall Experience
8.3
Overall very positive impression: charming 18th-century building, centrally located, friendly staff and good breakfasts, with some minor service/room issues that prevent a perfect score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 00:21

Property Description

Luxurious Accommodation
Hotel Heluan offers spacious and tastefully furnished rooms with stucco ceilings and majestic doors and windows. Enjoy the comfort of coffee and tea facilities, a mini-fridge, smart TV, and excellent WIFI in every room.

Convenient Location
Located in the heart of the spa area of Karlovy Vary, Hotel Heluan is within walking distance of popular attractions like the Castle colonnade and the Spring colonnade. Explore the town theatre and easily access the Diana Lookout Observation Tower via the nearby cable-car.

Unique Features
Experience nostalgia with our fully functional small elevator and indulge in a continental-style buffet breakfast at our restaurant. For added convenience, we offer contactless check-in and can arrange parking with advance notice.

Book now to experience the charm of Hotel Heluan in Karlovy Vary!

Important information:

Hotel Heluan is using mainly contactless check-in, you will receive instructions on how to check-in, on the day of your arrival via email/through Booking.com. In any case, contact Us.

On weekdays Monday until Thursday, we mainly use contacless check-in, reception is only available until 3PM. If you have any requests, let us know in advance.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: PRG

Location

Guest Reviews

8.3
Based on 2206 reviews
Cleanliness: 7.6
Service: 9
Location: 9.3
Room Quality: 8
Amenities: 6.8
Value for Money: 8.6
Food and Beverage: 8.8
Overall Experience: 8.3
M
Michae • extended_group • se
10
2026-09-19 • via Nuitee
M
Michael Koppel • solo_traveller • de
8
2026-09-18 • via Nuitee
H
Henk • couple • nl
8
Pros:

Perfect hotel om Karlsbad te bezoeken. Midden in het centrum, dicht bij alle bezienswaardigheden.
Prachtig oud pand met brede trappen.
Ontbijt was goed.

Cons:

Eigenlijk niets, het hotel voldeed aan onze verwachtingen.

2026-09-18 • via Nuitee
J
Jaroslav • extended_group • cz
10
2026-09-17 • via Nuitee
M
Monika • extended_group • cz
9
2026-09-17 • via Nuitee
K
Kateřina • solo_traveller • cz
10
Pros:

Krásný výhled, moc dobré snídaně.

2026-09-17 • via Nuitee
J
Johann • solo_traveller • at
8
2026-09-15 • via Nuitee
A
Angela • couple • de
9
2026-09-14 • via Nuitee
E
Elton • solo_traveller • al
10
Pros:

Alles

2026-09-14 • via Nuitee
I
Ineke • solo_traveller • nl
7
Pros:

Dicht bij echte centrum.

Cons:

Parking wel tevoren boeken. Want weinig plek.

2026-09-13 • via Nuitee
F
Frank • couple • de
8
2026-09-13 • via Nuitee
K
Kyros • couple • nl
8
Pros:

Bijzondere plek! Mooi hotel!

2026-09-12 • via Nuitee
L
Lucie • couple • de
8
Karlsbad ist immer eine Reise wert
Pros:

Lage war ausgezeichnet. Zimmer war sehr groß.

2026-09-12 • via Nuitee
M
Minh Anh • family_with_children • de
9
2026-09-11 • via Nuitee
S
Sindy • solo_traveller • de
9
Pros:

Perfekte Lage, sauberes Zimmer, gutes Frühstück

2026-09-11 • via Nuitee
Y
yu chun • extended_group • tw
8
Pros:

在小鎮住到有年代感的古典莊園風房間，真的是很美妙的體驗，飯店提供的早餐也很歐式，烘焙的糕點是他們自己製作的，舒服的用餐環境雖小，但該有的都有提供，整體是不錯的體驗

Cons:

很可惜的地方是，資訊傳送實在不及時😅😅😅（可能習慣了台灣的住房訂閱後馬上就能入住的感覺）對於我們當天才臨時決定住宿，馬上從Booking上訂房…卻無法能馬上入住…飯店提供的密碼還出現錯誤，導致無法能快速入住….感覺上真的有點遺憾

另外浴室的排水不佳…🤣🤣🤣
結果還要讓我們自己住房的房客Diy 弄乾地板… 實在有點搞笑了

2026-09-11 • via Nuitee
S
Simone • solo_traveller • de
9
Pros:

Lage, Ausstattung, sehr gut.
Das Frühstück war besonders gut, es gibt alles, was das Herz begehrt. Mohnkuchen, Apfelstrudel haben mir super geschmeckt.
Wir lieben den alten europäischen Stil, die hohen Stuckdecken und verschnörkelten Möbel.

Cons:

Ich habe gefragt,ob ich meinen Golden Retriever mitbringen kann und mir wurde mitgeteilt, daß nur kleine Hunde akzeptiert werden.
So habe ich ihn nicht mitgenommen.
Schade.

2026-09-10 • via Nuitee
M
Marie Luise • couple • de
9
2026-09-10 • via Nuitee
S
Suse • family_with_children • de
7
Keine Parkmöglichkeit, obwohl angegeben
Pros:

Sehr gute Lage mit toller Aussicht, großzügige Zimmer

Cons:

Keine Parkmöglichkeit, obwohl bei Booking so angegeben. Ich habe dieses Hotel anderen Hotels vorgezogen, weil es angibt, es habe Parkplätze. Dem ist nicht so. Der nächste Parkplatz ist 20 Minuten zu Fuß steil den Berg hoch und dann auch noch kostenpflichtig. Wer keinen Parkplatz hat, darf keinen angegeben. Das ist unfairer Wettbewerb.

Außerdem hätte es sauberer sein können. Bettwäsche und Waschbecken waren in Ordnung, aber in den Ecken usw. war es etwas schmutzig.

2026-09-10 • via Nuitee
M
Manuela • couple • de
8
2026-09-08 • via Nuitee