Hotel Heluan

Hotels
•
Independent
8.2 (50 reviews)
Tržište 41, Karlovy Vary, 360 01 , Karlovy Vary , CZ
42-777662605

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Pets allowed

Facilities

Free breakfast
Free WiFi
24-hour front desk
Terrace
Luggage storage
Elevator
Golfing nearby
Free breakfast
Safe-deposit box at front desk
Multilingual staff
See all facilities

Review Highlights

Pros:
Central, convenient location (near colonnade)
Very clean rooms and fresh bedding
Comfortable, spacious rooms and good beds
Good/bountiful breakfast
Historic/characterful elevator
Good value for money / solid price-performance
Cons:
Difficult parking / limited vehicle access
No on-site reception / code-based check-in can be problematic
Some rooms unrenovated, dark or noisy
Occasional breakfast quality issues (reheated sausages, overcooked ham)
Limited breakfast variety for a few guests

Categories

Cleanliness
8.9
Several reviews explicitly praise very clean rooms and fresh bedding; cleanliness is consistently noted as a strong point.
Service
8
Staff described as efficient and kind in multiple reviews, but occasional issues with no on-site reception and code-based check-in (difficult for older guests) moderate the score.
Location
9.2
Numerous comments highlight an excellent central location (near the colonnade), quiet at night and highly convenient for sightseeing; parking/access caveats noted separately.
Room Quality
7.6
Rooms are often described as spacious with comfortable beds and high ceilings, but some guests report unrenovated or dark/noisy rooms and inconsistent 'deluxe' standards.
Amenities
6.5
Positive mentions: historic elevator, bathtub for families, on-site parking in some cases. Negatives: limited reception availability, parking/vehicle access problems and some facility wear reduce the rating.
Value for Money
8.8
Multiple reviewers comment on good price/quality ratio and explicitly state the hotel offers good value for the price.
Food and Beverage
8.4
Breakfast is frequently praised as good and varied by many guests; a few guests reported issues (reheated sausages, overcooked ham, or limited variety) which slightly lowers the score.
Overall Experience
8.2
Overall recommendations are common and many would rebook; positives around location, cleanliness and breakfast are balanced by occasional check-in, parking and room condition issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-29 10:26

Property Description

Stunning Views and Convenient Amenities
At Hotel Heluan, take advantage of the terrace to soak in breathtaking views. Enjoy complimentary wireless internet and easily plan your activities with tour/ticket assistance.

Delicious Dining and Cozy Accommodations
Indulge in a satisfying meal at the hotel restaurant, and start your day with a complimentary buffet breakfast. Relax in one of the 15 guestrooms featuring modern amenities like minibars and flat-screen TVs.

Convenient Location in Karlovy Vary
Stay just steps away from Market Colonnade and Hot Spring Colonnade, with other attractions like Zámecké Lázně and Church of St. Mary Magdalene within reach. Explore the city with ease from our centrally located hotel.

Ready to experience luxury and convenience at Hotel Heluan? Find your perfect stay now.

Important information:

Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and tour/ticket assistance.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: PRG

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pets allowed

  • General

    Professional property host/manager

  • Pets

    Only dogs are allowed

  • Pets

    Service animals are allowed

Location

Guest Reviews

8.2
Based on 50 reviews
Cleanliness: 8.9
Service: 8
Location: 9.2
Room Quality: 7.6
Amenities: 6.5
Value for Money: 8.8
Food and Beverage: 8.4
Overall Experience: 8.2
E
Egidijus • solo_traveller • lt
10
Pros:

Superinė vieta ir nuostabus kambarys, skanūs pusryčiai

Cons:

Negavome parkingo nors buvom nuėję ir laisvų vietų buvo, didžiausias minusas, ir dar atsiųstoj įėjimo į kambarį instrukcijoje nebuvo patekimo kodų, teko skambinti ir prašytis vidun, o direktorius nelabai kalba angliškai...

2026-07-04 • via Nuitee
M
Mario • couple • de
8
2026-07-03 • via Nuitee
A
Anja • couple • ch
9
Die Lage ist sehr zentral. Parkplatz unbedingt reservieren.
Pros:

Tolles Frühstück

2026-07-03 • via Nuitee
D
Daiga • couple • lv
9
Plašums un klusums.
Pros:

Numuriņš bija plašs un tīrs.

Cons:

-

2026-07-03 • via Nuitee
M
Michaela • solo_traveller • ch
7
Pros:

Frühstück war gut und vielfältig.
Zimmer gross und hell aber kein Fenster zum öffnen.

Cons:

Ganzes Haus recht in die Jahre gekommen.
Matratze und Kissen sehr hart und unbequem.

2026-07-03 • via Nuitee
R
Romča • family_with_children • cz
10
Pros:

Poloha, snídaně, vybavení jak na zámku

Cons:

Moc krátký pobyt

2026-07-02 • via Nuitee
L
Lucie • family_with_children • cz
8
Pros:

Ubytování poměr cena- výkon naplnilo mé očekávání.
Absolutní topkou je umístnění hned na kolonádě, což bylo opravdu super. Komunikace probíhala pouze formou mailu, ale informace nám byly předány srozumitelně a nenaskytl se žádný problém.
Od snídaně jsme čekali trochu více, ale vše bylo dobré a čerstvé.
Celkově jsme spokojeni a doporučujeme.

Cons:

mohla být pestřejší snídaně

2026-07-02 • via Nuitee
A
Ana-Maria • couple • ro
10
2026-07-02 • via Nuitee
O
Oleksandr • couple • ua
9
2026-07-02 • via Nuitee
N
Nina • solo_traveller • de
8
Tolle Preisleistungsverhältnis!
Pros:

Top Lage, guter Frühstück, sauber, alles was man so braucht war da, Personal haben wir keinen gesehen, nur beim Frühstück, alles lief reibungslos ohne persönlichen Kontakt, Parkplatz haben wir auch bekommen. Einfach toll, für die die keinen Luxus für den preis erwarten - sehr zu empfehlen!

2026-07-01 • via Nuitee
M
Małgorzata • solo_traveller • pl
5
Pros:

Lokalizacja. Śniadanie ok.

Cons:

Brak klimatyzacji w pokoju było jak w saunie. Lodówka słabo chłodziła w jednym z pokoi. Parking płatny za euro chociaż jestem w czechach.

2026-06-30 • via Nuitee
M
Marcin • extended_group • pl
10
Pros:

przyjazny personel, pokoje czyste, łóżka wygodne, śniadanie dobre. Blisko do deptaka. Miejsce parkingowe po wcześniejszej rezerwacji.

2026-06-30 • via Nuitee
A
Agnieszka • family_with_children • pl
9
2026-06-30 • via Nuitee
L
L • couple • cz
10
2026-06-29 • via Nuitee
A
Anjajens • solo_traveller • de
8
Pros:

Die zentrale Lage. Die Zimmer sind groß und hell.

Cons:

Alles wird schon etwas sehr verlebt.

2026-06-29 • via Nuitee
A
Algirdas • couple • lt
9
Pros:

Viešbutis kurorto centre, prie karšto vandens versmių. Senas pastatas, didelis kambarys, apstatytas senoviniais baldais, senovinis liftas.
Puikus kainos ir kokybės santykis.

Cons:

Sunku privažiuoti prie viešbučio. Nešant daiktus, tenka automobilį su įjungtomis mirksinčiomis lemputėmis palikti už daugiau kaip 100 m (aplinkui sustoti nėra vietos, o laisvose vietose stovėti draudžiama, prie viešbučio privažiuoti negalima, nes gatvėje įrengti pakeliamieji stulpeliai). Patį automobilį reikia laikyti kitoje mokamoje vietoje, važiuojant gatvėmis (aplinkeliu) apie 4-5 km. Einant pėsčiomis apie 20 min.

2026-06-29 • via Nuitee
J
Jan • couple • cz
8
Pros:

Výborná lokalita, prostorný pokoj s krásným výhledem na vřídelní kolonádu, v noci klid, velmi pohodlné postele a bohatý výběr u výborné snídaně. Autentický výtah byl rozkošný a rádi jsme ho využívali.

2026-06-25 • via Nuitee
M
Matus • extended_group • de
9
2026-06-25 • via Nuitee
I
Imre • solo_traveller • hu
8
Pros:

Központi elhelyezkedés,kutyabarát hely.

Cons:

A szállodához vezető út gépkocsival nem megközelíthető,csak a na p bizonyos óráiban,amiről nem kaptunk előre tájékoztatást.

2026-06-24 • via Nuitee
S
Svitlana • family_with_children • ua
9
2026-06-24 • via Nuitee