Hotel Heluan

Hotels
•
Independent
8.2 (50 reviews)
Tržište 41, Karlovy Vary, 360 01 , Karlovy Vary , CZ
42-777662605

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Pets allowed

Facilities

Free breakfast
Free WiFi
24-hour front desk
Terrace
Luggage storage
Elevator
Golfing nearby
Free breakfast
Safe-deposit box at front desk
Multilingual staff
See all facilities

Review Highlights

Pros:
Great location
Clean rooms
Comfortable beds
Helpful staff
Quiet surroundings
Cons:
Limited amenities
Outdated room decor
Communication issues
Varied breakfast quality

Categories

Cleanliness
7.7
Guests generally appreciated the cleanliness of the rooms.
Service
7.9
Service was positively mentioned, but some guests had challenges with communication or check-in procedures.
Location
8.2
The hotel is well-located in the city center with easy access to key attractions.
Room Quality
7.6
Rooms were generally spacious and comfortable, although some guests felt they were outdated.
Amenities
7.2
A mixed review with some guests appreciating the gym and pool, while others noted the lack of certain services like a spa.
Value for Money
6.9
Opinions varied with some guests feeling the price was high for the offered services.
Food and Beverage
6.5
Breakfast received mixed reviews with complaints about limited choices and quality.
Overall Experience
7.8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-28 19:27

Property Description

Stunning Views and Convenient Amenities
At Hotel Heluan, take advantage of the terrace to soak in breathtaking views. Enjoy complimentary wireless internet and easily plan your activities with tour/ticket assistance.

Delicious Dining and Cozy Accommodations
Indulge in a satisfying meal at the hotel restaurant, and start your day with a complimentary buffet breakfast. Relax in one of the 15 guestrooms featuring modern amenities like minibars and flat-screen TVs.

Convenient Location in Karlovy Vary
Stay just steps away from Market Colonnade and Hot Spring Colonnade, with other attractions like Zámecké Lázně and Church of St. Mary Magdalene within reach. Explore the city with ease from our centrally located hotel.

Ready to experience luxury and convenience at Hotel Heluan? Find your perfect stay now.

Important information:

Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and tour/ticket assistance.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: PRG

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pets allowed

  • General

    Professional property host/manager

  • Pets

    Only dogs are allowed

  • Pets

    Service animals are allowed

Location

Guest Reviews

8.2
Based on 50 reviews
Cleanliness: 7.7
Service: 7.9
Location: 8.2
Room Quality: 7.6
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 6.5
Overall Experience: 7.8
K
Kerstin Edda • solo_traveller • de
9
Pros:

Engagement der Rezeption bei Parkplatz- Problem.
Super, liebevoll bereiteten Frühstück.

2026-06-06 • via Nuitee
S
Suzana • solo_traveller • rs
9
Pros:

Lokacija hotela ok...doručak odličan...

Cons:

U toaletu se osećao neprijatan miris...verovatno zbog loše ventilacije...

2026-06-05 • via Nuitee
S
Schewtschenko • family_with_children • de
8
Für Paar Tage Erholung ohne große Ansprüche perfekt
Pros:

Die Lage war sehr gut
Check in war sehr gut und problemlos

Cons:

Das Badezimmer ist sehr in die Jahre gekommen Toilette Deckel war sehr wackelig
Die Aussicht war leider nur in ein Hinterhof.

2026-06-05 • via Nuitee
C
Clara • couple • de
9
Es ist ein sehr schönes, kleines Hotel, in sehr guter Lage. Auch kann man unkompliziert einen überwachten Parkplatz dazu
Pros:

Lage, unkomplizierter Checkin, leckeres Frühstück, Parkplatz

Cons:

Bad sehr dunkel und ohne Fenster, Frühstücksraum sehr dunkel

2026-06-04 • via Nuitee
W
Wladimir • solo_traveller • de
10
Pros:

Hallo war alles okay 100%

2026-06-04 • via Nuitee
R
Rosi • solo_traveller • de
7
2026-06-02 • via Nuitee
L
Lucia • family_with_children • us
8
Centrally Located , great for backpackers w no car
Pros:

Very close to center of town, nice views of the city, large clean room, we managed to catch the director who allowed us to store suitcase after check out. Breakfast was plentiful.

Cons:

no reception desk, all contact through email, great for back packers, limited access street and parking is expensive, the room was quite sparce and chairs needed TLC but was part of the "historic charm". You have to reserve parking.

2026-06-02 • via Nuitee
L
Lucie • solo_traveller • cz
8
2026-06-02 • via Nuitee
K
Karolina • family_with_children • de
10
2026-06-01 • via Nuitee
I
Ilona • family_with_children • de
6
2026-06-01 • via Nuitee
F
Frank • solo_traveller • de
8
Pros:

Schönes Hotel. Tolles Frühstück. Schönes Zimmer alles prima.

Cons:

der Parkplatz ist schwer zu finden und die Straße vor dem Hotel kann nur befahren werden, wenn die Poller gesenkt werden. Dazu muss man das Hotel anrufen. Vielleicht ein Hinweis für ältere Menschen, die Badewanne dient auch als Dusche. Die Wanne ist relativ hoch und für ältere Menschen vielleicht nicht wirklich geeignet.

2026-05-31 • via Nuitee
P
Petůnie • solo_traveller • cz
8
Pros:

Jednoduchy, cisty retro hotel, clovek si pripada jako na zamku, hned na kolonade. Vytah je rarita, snidane vynikajici.

2026-05-31 • via Nuitee
Y
Yana • solo_traveller • ua
10
Pros:

Розташування, чистота, гарні завтраки

2026-05-31 • via Nuitee
E
Edyta • family_with_children • pl
9
2026-05-29 • via Nuitee
G
Gabriela • solo_traveller • cz
9
2026-05-28 • via Nuitee
M
Maksim • couple • ru
10
Pros:

Потрясающий номер в историческом здании

2026-05-27 • via Nuitee
P
Pensold • solo_traveller • de
7
Pros:

Das Zimmer war für uns zweckmäßig und sauber. Das Frühstück war sehr gut und es war auch von allen ausreichend da .

Cons:

Die Kommunikation war zu Anfang nicht gut. Wir kamen nicht an das Hotel ran und auf Anrufe hat keiner reagiert.

2026-05-27 • via Nuitee
G
Gerhardus • family_with_children • nl
8
charmant hotel met goed ontbijt
Pros:

heel Goed ontbijt, centrale locatie, parkeren kan obv van reservering in een straat achter het hotel.
charmante kamer.

Cons:

Douchen lastig (staande in bad met douchekop in de hand).

2026-05-27 • via Nuitee
T
Tilo K.🇩🇪 • solo_traveller • de
6
2026-05-27 • via Nuitee
M
Michael • solo_traveller • at
9
2026-05-26 • via Nuitee