Hotel Girassol - Suite Hotel

Hotel amenities, food, location all very good
Staff very friendly and helpful. Would definitely go back to the Girrasol again if we were returning to Madeira. Would also recommend this hotel to friends and family. It is located just a short bus ride from centre of Funchal, peaceful, near the Lido and esplanade, just a very short few minutes walk. Loved having a suite - luxury to have a bedroom and sitting room. Excellent value for money.

⭐⭐⭐⭐ Great stay, lovely food and staff!
We really enjoyed our holiday in Madeira at this hotel. The highlights were definitely the wonderful staff, who were always welcoming, and the lovely food, which we looked forward to every day. A special thanks to the kitchen staff, Felipe, Salik, and Hugo, for making such great food for us! The rooms could do with a bit of a better deep clean, but it didn't ruin our experience. We left feeling very happy with our stay and would come back again!

Great location, excellent rooms and facilities. Great breakfast and all the staff were really friendly. Would recommend and will stay there again.

This was our 3rd trip to Madeira and so far the best for location,value and service. Girassol is ideal for families and couples alike. We were all inclusive and loved the service. The food is lovely and varied including theme nights (Madeiran,Italian,Brazilian etc). The staff are very friendly and helpful. Entertainment was good in the bar and the drinks were also good. Our second floor suite was comfortable and clean with a good front balcony. Girassol is very close to local Spar shops and also Pingo supermarket and more importantly it's a relatively short walk to town. All in all I highly recommend the Girassol Suite hotel. We loved it so much that we have booked again for two months time, our wedding anniversary

The staff are wonderful, rooms are clean and tidy and well maintained. Food is very nice, good value and caters to a wide range of options. You are also in a very central location so a nice walk after dinner is a must.
The atmosphere in the bars and restaurants are great and the pools allow adults a separate space to kids if they aren’t away with their own little ones! Jet2 said there might be noise from hotel across the road building but we don’t experience any issues at all. I would 100% recommend

On the whole my stay at the Girassol was very good. The proximity of the hotel was only a short walk from town but had an abundance of shops and bars/cafes all around the hotel. The staff were incredibly friendly and very keen to help. There's entertainment a couple of times during the week. The food is a bit hit and miss, with great breakfasts, a very acceptable lunch menu by the pool, but the evening meal was a little underwhelming on occasion. I found the restaurant wine good value and the drinks in the bar areas didn't strike me as excessive.The pool was excellent with a choice of adult or family swimming. My room was spacious and it was nice to have tea/coffee making facilities in there. However, the furnishings were a little tired with a wardrobe that had its doors hanging off and a bathroom that could've done with updating but the hotel was very clean and everywhere was kept very tidy.

The Hotel Girassol surpassed our expectations. It was our first time to Madeira so were not sure about the location. It was easy to walk into the centre of Funchal and on a bus route. The hotel was very welcoming on arrival and check in was efficient. The reception staff were very helpful for the whole of our stay. Our room was amazing being a junior suite with a lounge area and extremely comfortable beds. There was an added bonus of having a bath which was appreciated after walking and climbing hills. The hotel was spotless inside and around the pool area. There was no loud music and the pools were very clean. Our room was cleaned every day and towels changed regularly. We were only bed and breakfast but the breakfast had every choice possible. We also had snacks at the pool bar which were really good and not over-priced. I would highly recommend this hotel and the staff should be commended. They all appeared to enjoy working there which came across with their pleasant attitude.

We have been to the Girassol 4 times now and will be going again in October. We always feel relaxed and welcome.
The staff are always pleasant and helpful and the hotel is very clean. Also it's surrounded by some good restaurants and Also the Irish bar is less than 5 minutes away.

What a wonderful stay at Hotel Girassol from start to finish. Atmosphere was lovely, very welcoming and felt very safe.
My suite on the 11th floor had a sea view and I couldn't have been happier.
The total value of the trip was affordable and I would definitely visit again. Many thanks,

Very nice stay in Girassol Hotel, location is nice, hotel is new, elevator maybe small but room is clean and very new, breakfast was good too.

Great location, loved the balcony and the views

Our stay at Hotel Girassol was a shock right from the moment we arrived. Apart from the good food and 3–4 helpful staff members, this hotel was a complete disaster for our family.

Unprofessional Reception & Failed Room Service
Check-in was cold and unwelcoming. The receptionist spoke very poor English, handed us the meal schedule, mentioned the tourist tax, and that was it. No "welcome" or basic information.Our room had two single mattresses pushed together and an extremely small sofa bed. Since our child sleeps with us, we requested a room change to avoid the gap between the mattresses. Another receptionist, Xavier, explained (unprofessionally, with his hands in his pockets) that they would place a double topper on the bed the next day to solve the issue, as housekeeping was unavailable at 7 PM. Nothing happened the next day. I called, and another receptionist promised to fix it. On the third day, the maid arrived with two single toppers, which solved nothing. When I explained the issue, she told me to call reception again. I ended up talking to the first receptionist, who simply replied with a dismissive "Okay, ma'am." In the end, nothing was fixed, and we never received an apology.

The Pool NightmareWe booked this hotel specifically for two features: the heated pool (as it was late May and the weather was cool) and the in-water sunbeds.The Restriction: Upon arrival, we were told that the heated pool is strictly adults-only. Because we had a child, we were forced to use the freezing cold pool.

Chemical Damage: The pool water completely ruined our swimwear, leaving permanent yellow-green stains that will not wash out. Worse, our child—who spent hours in the water—came out with yellow-green stained skin every single time! We were not the only guests affected by this. When we complained, the staff dismissively showed us their chlorine levels and claimed it was "fine." It clearly contained an unsafe amount of copper or poor chemicals.

Poor Hygiene & Cleanliness
At breakfast, the water glasses were repeatedly dirty, covered in leftover orange pulp from previous use. Finding a clean glass was nearly impossible.The rooms are extremely dated. Cleanliness was poor from day one—the room was dusty, and the toilet was not properly cleaned before our arrival. Daily housekeeping consisted only of making the bed and quickly wiping the mirror and sink.

Conclusion: The food was good (though not very diverse), but it does not make up for the outdated rooms, terrible service, and chemical hazards in the pool. We absolutely do not recommend this hotel for families with children.

Just back from another fantastic holiday, absolutely no complaints. All the staff were warm and welcoming as always, especially with our little girl! Can’t wait to be back in October to see you all again.

ottima posizione, ottima e varia colazione, camera spaziosa e confortevole. Per questione di tempo non abbiamo usufruito dei servizi relativi alla piscina e spa